2/10 – Ungenügend
Chris, Zurich
5. Jan. 2014
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cannot Recommend this Hotel!
We risked booking this hotel even though there were no ratings available at that point of time - a big mistake!
When we checked in, the receptionist insisted on only giving us breakfast vouchers for the first morning - we would have to come back the next day to get those for our second morning there.
The hotel description said a mini safe would be available in each room - when we checked in, there wasn't one. We called the reception to ask where to find it - the receptionist didn't understand what we were saying and just hung up the phone. We called back and now the receptionist promised to send up a mini safe immediately. When we called back about 3 hours later, another receptionist answered. She said there were no mini safes available. When we insisted, she asked us to hold the line - and just hung up. Now we were getting quite annoyed and called back again, insisting we get a safe right away. Of course, they only managed to bring one up the next morning.
The room was not very clean, there were little insects crawling around. The bathroom was ok except that it took around 5' to get warm water.
In general, the staff was not vey friendly and some receptionists barely understood English.
