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Bewertungen von Crowne Plaza Newark Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza Newark Airport, an IHG Hotel
901 Spring St, Elizabeth, NJ

Bewertungen

7,6

Gut

445 von insgesamt 1134 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
265 von insgesamt 1134 Gästebewertungen haben eine Bewertung von 8 - Gut" "
188 von insgesamt 1134 Gästebewertungen haben eine Bewertung von 6 - Okay" "
113 von insgesamt 1134 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
123 von insgesamt 1134 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

UENAL

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von GM am 25. Sept. 2023
Dear UENAL,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce,General Manager

8/10 – Gut

Ingrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kurzer Aufenthalt
Das Bett war sehr gut, leider konnte ich nachts nicht schlafen , da unten wohl eine Party war und es sehr laut war. Sonst war alles ok Das Zimmer lag in der 11Etage.
Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Daniel

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Daniel,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Nicholas

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay short term
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Nicholas, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Anna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Only stayed for a short time
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Anna,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Dunel

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Daniel,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

Owen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Crowne Plaza is very conveniently placed relative to the airport, at least some parking lots (I use ABC, from which I can see the hotel), and routes leading to major highways (e.g., 78, 80). On my latest visit, I found the room clean, the staff helpful, the hotel quiet, and the shower great. The one thing that bothered me was the $22 daily charge for parking, which I think is relatively new.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 26. Apr. 2024
Dear Owen,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Lilian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very nice
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 26. Apr. 2024
Dear Lilian, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 – Okay

Juan

Gut: Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 29. Apr. 2024
Dear Juan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 – Gut

Naciye

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I
Aufenthalt von 6 Nächten im April 2024
Antwort von GM am 25. Apr. 2024
Dear Naciye,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

Mahesh

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every staff was very helpful.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 25. Apr. 2024
Dear Mahesh,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Lilian

Gut: Zustand der Unterkunft
excelent
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 24. Apr. 2024
Dear Lilian, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 24. Apr. 2024
Dear Michael,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 23. Apr. 2024
Dear Cynthia,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
clean close to airport
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 23. Apr. 2024
Dear John,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 – Okay

Emily

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 22. Apr. 2024
Dear Emily,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 19. Apr. 2024
Dear Andrew,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 – Schlecht

Mary

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel was right by the airport so as expected it was a pretty industrial, ugly area with lots of noise. All of that would have been fine, but I had a terrible nights sleep. The hot water in the shower only lasted about 60 seconds (leaving me freezing cold), the walls were very thin and there were loud people in the hallway. To top it off, the EXTREMELY loud room phone rang at 1:50 am and woke me up. I had definitely not ordered a wake up call. At least the room seemed clean and the bed was fairly comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 17. Apr. 2024
Dear Mary,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 – Gut

Meagan

Verbesserungswürdig: Ausstattung
Terrible area but close to the airport
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 17. Apr. 2024
Dear Meagan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 – Schlecht

Carl, SMYRNA

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This property needs to get a renovation
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 16. Apr. 2024
Dear Carl,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 – Okay

Zhaoyang

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Reception didn’t give me dining card until I asked in the morning
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 19. Apr. 2024
Dear Zhaoyang,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 – Gut

Michelle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The woman at the front desk was rude.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear Michelle,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

Shaitan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall nice did not like the fact that I was charged for Parking there was no microwave in the room and had a big empty space in the room like a couch was supposed to be in it. Room did not look like the picture online
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 19. Apr. 2024
Dear Shaitan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

8/10 – Gut

ryan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear Ryan,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The area seems a little sketchy. But the hotel itself is clean, room is nice, comfy bed. Had burgers at the TK bar which was ok. Pricey for what we got but beat having to leave the hotel. One night stay for night before our cruise. If noise is an issue this would not be the place. The airport is a stone throw away
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear Stephine,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

WJ

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pleasant help, convenient shuttle in and out of airport
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear WJ,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 – Okay

Luc L

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Apr. 2024
Dear Luc L, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 – Okay

Mohammad

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 15. Apr. 2024
Dear Mohammad,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

2/10 – Ungenügend

Larry

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
My 1 night stay was horrible. After i checked in and got settled for the night I wanted to take a shower but the water was cold, i told that to the front desk and was told nothing could be done about it. I asked for a discount on my room for the inconvenience and they again said they couldnt do anything about that. Complete waste of money
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 12. Apr. 2024
Dear Larry,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Pilar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
great
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 12. Apr. 2024
Dear Pilar, Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 – Okay

Alex

Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 11. Apr. 2024
Dear Alex,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

4/10 – Schlecht

Marquita

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Water was cold all the way up until checkout. Features outdated. Way overpriced.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 9. Apr. 2024
Dear Marquita,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Victor

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place for the night.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 9. Apr. 2024
Dear Victor,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

OMAR

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My wife and I were terrible disappointed because the shuttle services from the hotel did not work at the time of our arrival to the airport, I even called the hotel and a lady (who picked my call) told me that they were to busy; therefore, the shuttle will not be able to pick us up. I ended up paying $45 for a taxi for 5 minutes of service. Fortunately, the rest of the experience was aceptable.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 9. Apr. 2024
Dear OMAR,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Ricardo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 9. Apr. 2024
Dear Ricardo, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 – Okay

Ginger

Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 9. Apr. 2024
Dear Ginger,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 – Schlecht

Kim

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 8. Apr. 2024
Dear Kim,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

ASHAY, LONDON

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just what was needed for a short stay layover
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 6. Apr. 2024
Dear ASHAY,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 – Ungenügend

Elena

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The check in process took over 45min. The women checking us in appeared to be on drugs or mentally slow. She gave us the same form to fill out twice and asked the same questions three times.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 6. Apr. 2024
Dear Elena,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

8/10 – Gut

Margaret

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was nice. It's old. It was very clean and had everything we needed for one night stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 4. Apr. 2024
Dear Margaret,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 24. Apr. 2024
Dear James,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 – Schlecht

Ariel

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Twas fine
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 2. Apr. 2024
Dear Ariel,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Wendpanga Djamilatou

Gut: Sauberkeit
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 3. Apr. 2024
Dear Wendpanga,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

2/10 – Ungenügend

Nathan

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Unable to check in due to loss of power Friday night had to wait over 1 hour. Then both days we stayed they were having problems with their hot water. Place is garbage
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Dear Nathan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Joshua

Great location
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Dear Joshua,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

10/10 – Hervorragend

Helena

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to the airport
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Dear Helena,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

4/10 – Schlecht

Christopher

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Paper-thin walls and adjoining doors allowed us to enjoy the conversations of the adjoining rooms all night…well, until the whine from some distant heating system kicked in, and then the air conditioner came on to fight with it. The hotel could clearly use some love - the door on the bathroom didn’t close completely, the faucet head nearly came off when we turned it on, and every bedsheet had some kind of vague stain on it. I don’t expect perfection in an airport-adjacent hotel, but given its location, next to a noisy turnpike entrance in a neighborhood that clearly has seen better days, Holiday Inn could invest in making this place a bit less disappointing on the inside. There are far better Newark airport options, especially with the not-that-much-better rate.
Antwort von GM am 1. Apr. 2024
Dear Christopher, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

10/10 – Hervorragend

Antonia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff! Airport shuttle is very convenient!! and the food was surprisingly really good if I’m being honest. I would definitely stay again :)
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Dear Antonia,Thank You for choosing Crowne Plaza Newark Airport and taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. Your feedback is valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you. again, in the future. Again, thank you for choosing Crowne Plaza Newark Airport. Dwayne Cronce,General Manager

6/10 – Okay

Tyrone

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The stay was ok. No complains with one exception. Upon leaving while at the airport i remembered that i left my black leather cap in the cloaet in the room. (707). I have called several times to feont desk and housekeeping and i have not received a call back. Very frustrating. Its my favorite cap. Also its just rude and unprofessional.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Dear Tyrone,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager

6/10 – Okay

Scott

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Parking was BS. Pay for night of stay is terrible
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Dear Scott,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Newark Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.Dwayne Cronce, General Manager