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Bewertungen von Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Bewertungen

8,8

Hervorragend

659 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
176 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Bruno

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im November 2023
Antwort von Soho Grand Team am 6. Dez. 2023
Thank you Bruno for the review. Please come back soon. Best

10/10 – Hervorragend

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Hotel at a great location. If you like Soho, you definitely should stay here.
Aufenthalt von 4 Nächten im September 2023
Antwort von Alexis am 24. Sept. 2023
Thank you so much! Glad you enjoyed your stay! We look forward to welcome you back.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Mai 2023
Antwort von Gilbert am 22. Mai 2023
Thank you for your review. We are delighted to hear that you enjoyed your stay with the hotel.Warm regards,Gilbert

6/10 – Okay

Rene

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Würde nie mehr in dieses Hotel gehen.
Wir waren vor 6 Jahren schon im Soho Grand und es hat in der Zwischenzeit jeglichen Charme verloren. Einziger verbliebener Vorteil ist die gute Lage. Sonst einfach nur noch sehr teuer.
Aufenthalt von 10 Nächten im Juni 2022
Antwort von Gilbert am 23. Juni 2022
Dear Rene, We are sorry to hear that your stay went less than expected. We will review with the team and reach out directly to you. Kind regards, Gilbert

8/10 – Gut

Marcel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lage, Komfort, Service
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Gilbert am 10. Juni 2022
Thank you for your review. We are happy to hear that you enjoyed your visit. Kind regards, Gilbert

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 12 Nächten im Mai 2022
Antwort von Gilbert am 6. Juni 2022
Thank you for your review.

10/10 – Hervorragend

Irina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The most convenient and loveliest of hotels in Soho, always a pleasure to stay, always our choice, huge thanks to all the staff who try very hard to make the entire process easy and seamless.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Carlos

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Bianca

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in NYC
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Alexis am 24. Mai 2024
Aww, thank you so much! We have the best guests!Wishing you a safe holiday weekend. See you again in the near future.

8/10 – Gut

alison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Alexis am 20. Mai 2024
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.

10/10 – Hervorragend

nikki

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alexis am 20. Mai 2024
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.

10/10 – Hervorragend

Man

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Alexis am 20. Mai 2024
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!

6/10 – Okay

Jack

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Alexis am 14. Mai 2024
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

6/10 – Okay

Alberto

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Location was good
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Alexis am 13. Mai 2024
Thank you for staying with us. We would love to hear more details about your stay. Feel free to reach out to us anytime.

2/10 – Ungenügend

James

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Alexis am 6. Mai 2024
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 – Hervorragend

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Alexis am 6. Mai 2024
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Aufenthalt von 4 Nächten im April 2024
Antwort von Alexis am 6. Mai 2024
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 – Hervorragend

Kent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 3 Nächten im April 2024
Antwort von Alexis am 6. Mai 2024
Thank you so much! See you again soon hopefully!

8/10 – Gut

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Aufenthalt von 5 Nächten im April 2024
Antwort von Alexis am 1. Mai 2024
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

8/10 – Gut

Laurie

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 20. Mai 2024
Thank you so much for reviewing your stay. Our management team would love to hear more about your experience. Please feel free to reach out to us anytime! We would love to turn that 4 into a 5.

8/10 – Gut

Jeffrey, Paget

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 20. Mai 2024
Thank you so much for staying with us. We would love to welcome you back, feel free to reach out to us anytime so that we can wow you next time.

6/10 – Okay

THOMAS

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 20. Mai 2024
Thank you so much for taking the time to review your stay. Our management team would love the opportunity to hear more about your experience from you directly. How can we make your stay a 5?

2/10 – Ungenügend

Vishwas

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Alexis am 15. Mai 2024
It sounds like you had some concerns during your stay. Our management team would appreciate to hear about them in more detail. Please feel free to reach out to us anytime.

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 14. Mai 2024
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 – Hervorragend

PANAGIOTIS, Farmington

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 13. Mai 2024
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 – Hervorragend

Mollie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Aufenthalt von 2 Nächten im April 2024
Antwort von Alexis am 22. Apr. 2024
Thank you so much! We look forward to welcoming you back.

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Andrew am 21. Apr. 2024
Thank you for the amazing feedback, Jason.

10/10 – Hervorragend

Leslie

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 9. Mai 2024
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 – Hervorragend

Pablo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent option in Soho. Good size rooms and great location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alexis am 23. Apr. 2024
Thank you so much! We hope to see you again soon.

10/10 – Hervorragend

Brett

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value
Aufenthalt von 4 Nächten im April 2024
Antwort von Alexis am 15. Apr. 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 – Hervorragend

Dennis

Gut: Sauberkeit und Personal & Service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Gilbert am 15. Apr. 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 – Hervorragend

Maggie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrific stay. Incredible staff in every role.
Aufenthalt von 1 Nacht im April 2024
Antwort von Gilbert am 13. Apr. 2024
Thank you for your comments and review.

10/10 – Hervorragend

karla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Aufenthalt von 4 Nächten im April 2024
Antwort von Alexis am 11. Apr. 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 – Gut

Evan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Alexis am 10. Apr. 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 – Gut

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Alexis am 10. Apr. 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Alexis am 8. Apr. 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 – Schlecht

Jodi

Aufenthalt von 3 Nächten im April 2024
Antwort von Alexis am 8. Apr. 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 – Ungenügend

Jose

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 8. Apr. 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 – Hervorragend

Madeline, Long Beach

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 8. Apr. 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 – Hervorragend

Tonja, New orleans

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved this hotel
Aufenthalt von 3 Nächten im März 2024
Antwort von Alexis am 4. Apr. 2024
Thank you so much.We look forward to welcoming you back.

10/10 – Hervorragend

JR

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexis am 5. Apr. 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 – Hervorragend

Dr Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent experience
Aufenthalt von 3 Nächten im März 2024
Antwort von Andrew am 3. Apr. 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was a lovely vacay.
Aufenthalt von 4 Nächten im März 2024
Antwort von Alexis am 1. Apr. 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 – Hervorragend

Shelly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Andrew am 1. Apr. 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 – Ungenügend

Rabia

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Loud - unhelpful staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Andrew am 31. März 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 – Hervorragend

Luis, Aventura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Alexis am 1. Apr. 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 – Hervorragend

aindrais

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Andrew am 31. März 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 – Okay

Lindsey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 29. März 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 – Gut

John

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very small rooms. Arrogant staff but competent.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexis am 29. März 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 – Schlecht

Lisa

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
Aufenthalt von 2 Nächten im März 2024
Antwort von Alexis am 29. März 2024
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.