Dear Katharina, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and well-kept accommodations with New York's magnetic energy. We understand the importance of the details that make up a great stay. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Daniela, Thank you very much for the review and for sharing your experience. We appreciate your rating. However, we apologize for the issues you had during check-in and for the unsatisfactory service our staff provided. We are constantly striving to improve our services and are grateful for feedback that helps us better our guest experience. We appreciate your business and hope you will be back to see us on your next trip to New York City. Thank you again!Sincerely,Sheraton New York Times Square Management Team

Dear Kristina, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Andrea, Thank you for choosing the Sheraton New York Times Square Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Irene, It was a pleasure hosting your recent stay at the Sheraton New York Times Square Hotel. Thank you for your generous comments and for highlighting our convenient location. We hope you choose us again the next time your travels bring you to the city.Jim MooneyGeneral Manager

Dear M. Johannes, Thank you for choosing Sheraton New York Times Square Hotel and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and refreshing accommodations. It was a pleasure to host you, and we look forward to your return visit. Jim MooneyGeneral Manager

Dear Oliver, Thank you for choosing us. We are glad you liked our friendly front desk associate, location, and breakfast. However, we are disappointed to know you had maintenance issues and housekeeping oversights with the room, and for the inconvenience this caused. Our goal is to always provide a comfortable experience; therefore, we will address them with our team to ensure they are not repeated. We have noted your additional comments and will share them appropriately. We are grateful for your patience and hope to see you again for an enjoyable stay.Jim MooneyGeneral Manager

Dear Anna, Thank you for being our guest and for taking the time to write your review. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. We regret your dissatisfaction with our destination fee. These fees are listed on our website so guests can have this information before booking with us. We are sorry for the service issues you encountered as well and have shared your comments with the appropriate individuals so such instances are not repeated. Please also know that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We appreciate your patience and hope to have another chance to accommodate you in the future.Jim Mooney,General Manager

Dear Stanimira, Thank you for taking out time and reviewing your stay with us. Please accept our sincere apologies regarding the unpleasant experience you had with the size and condition of your room. We have noted your feedback and we will share it appropriately. We also regret your disappointment with our luggage holding fee. We hope that you will give us another opportunity to provide you with the seamless stay that we are typically known for.Jim MooneyGeneral Manager

Dear Diethmar, Thank you for staying with us. While we are pleased you enjoyed our location and dedicated associates, we apologize for not meeting all of your expectations regarding breakfast and accommodations. We will share your feedback with appropriate individuals to improve our guest's experience. We appreciate your feedback and hope you will consider us again when visiting New York.Jim Mooney,General Manager

Dear Karin, Thank you for choosing us and for sharing your review. We hope our great location and rooms served you well. Our destination fee is listed on our website, and we apologize if this was not adequately communicated to you. We value hearing from our guests, and we appreciate your feedback. Thank you once more, and we hope you will reconsider and stay with us again.Jim MooneyGeneral Manager

Dear Roland, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Jim Mooney,General Manager

Dear Werner, Thank you for rating your pleasant experience at Sheraton New York Times Square Hotel. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to New York.Jim Mooney,General Manager

Dear Marc, Thank you for reviewing your experience. We sincerely apologize for not meeting your expectations and for the concerns you had at the breakfast area. We appreciate you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Jim MooneyGeneral Manager

Dear Roland, thank you for being our guest at the Sheraton New York Times Square Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Joe Dembek General Manager

Dear Felix, thank you for making Sheraton New York Times Square Hotel a part of your travel plans. It is delightful to know you were impressed with our elegant property and had some memorable encounters with our associates. It was a pleasure hosting your visit, and we hope to welcome you back soon. Joe Dembek, General Manager

Dear Joanne, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Hernandez, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Beth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton New York Times Square Management Team

Dear M. Jesús, Thank you for sharing the nice rating about your experience at Sheraton New York Times Square Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yuchen, Thank you for choosing to stay with us. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you again.Sincerely,Sheraton New York Times Square Management Team

Dear Paul, Thank you for choosing Sheraton New York Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team