Rezeption

Bewertungen von Romer Hell's Kitchen

4 out of 5
Romer Hell's Kitchen
851 8th Ave, New York, NY

Bewertungen

9,4

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9,6/10

Sauberkeit

9,4/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Antonia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Geräumiges Zimmer für drei Personen. Sehr gute Lobby zum Verweilen, man kann dort zum Früchstück von draussen was mitbringen und dort essen. Viele Sehenswürdigkeiten gut zu Fuss zu erreichen.
Aufenthalt von 6 Nächten im März 2024
Antwort von Managing Director am 8. Mai 2024
Dear Antonia, Thank you for choosing Romer Hell's Kitchen and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our spacious accommodations and that you enjoyed spending your time at our beautiful lobby. It was our pleasure to host your stay, and we look forward to your next visit. Take care, Barb ChristophManaging Director

8/10 – Gut

Katja

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Managing Director am 18. Apr. 2024
Dear Katja, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

8/10 – Gut

Anika

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war schön und stilvoll eingerichtet. Die Anbindung zur Metro war perfekt. Der Times Square und der Broadway waren in nur wenigen Gehminuten erreichbar. Das Frühstück würde ich nicht nochmal dazu buchen, da es sich nicht um ein klassisches Frühstück im Sinne eines Buffets handelt, sondern lediglich um ein Art Café, in dem man sich einen Kaffee und ein Croissant holen kann. Das war bei Expedia leider nicht korrekt angegeben. Hier stand, es würde sich um ein "kontinentales Frühstück "handeln. Dem ist mit nichten so.
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 11. Apr. 2024
Dear Anika, Thank you for your kind review! We couldn't agree more that our ideal location, combined with outstanding accommodations, makes Romer Hell's Kitchen an excellent choice when visiting this area. However, we are unhappy to read you were not pleased with the breakfast. We are also sorry for your disappointment with the breakfast, and we will address this with our food and beverages team to see where we can improve. We hope to see you again soon.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Fabienne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice neighborhood with lots of restaurants and well connected to public transport (subway). Stylish rooms with very comfortable beds, and a beautiful and cozy lobby to stay.
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 7. Apr. 2024
Dear Fabienne, Thank you for taking the time to leave such wonderful feedback about Romer Hell's Kitchen. It is also great to read that you loved our location close to the subway and many points of interest. We are even thrilled to know that our well-appointed rooms, along with the comfortable beds, made your stay a perfect one. We appreciate your great comments and hope to have you as our guest again soon.Take care, Barb Christoph,Managing Director

8/10 – Gut

Christian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lage. Sauber und ganz nah an U- Bahn und Time Square.
Aufenthalt von 1 Nacht im März 2024
Antwort von Managing Director am 2. Apr. 2024
Dear Christian, Thank you for the wonderful comments regarding your time at Romer Hell's Kitchen. We appreciate you highlighting our location close to the subway station, Time Square, the waterfront, cozy restaurants, and entertainment nearby. We hope to welcome you back soon for another enjoyable stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
sehr sauberes Hotel mit sehr gutem Bett. toller service und sehr sauber. schlicht: sehr zu empfehlen
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 30. März 2024
Dear Thomas, Thank you for choosing Romer Hell's Kitchen. We are glad you had a pleasant stay and that our well-kept property with comfortable beds and exceptional hospitality provided by our associates exceeded your expectations. Thank you for recommending us to future guests. We look forward to welcoming you again soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schöne Zimmer, tolles Design. Türen leider deutlich zu hellhörig, genauso die Wasserleitungen
Aufenthalt von 4 Nächten im März 2024
Antwort von Managing Director am 13. März 2024
Dear Robert, Thank you for taking the time to leave such feedback about Romer Hell's Kitchen. We are thrilled to read you loved our well-appointed rooms and had an enjoyable time while you were here. However, please accept our apologies for the noise disturbances you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. Thank you once again; it will be our pleasure to welcome you back on your next visit.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Olga

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Chris am 19. Feb. 2024
Thank you for your gracious review and for staying with us.

10/10 – Hervorragend

Jörg

Gut: Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Managing Director am 19. Feb. 2024
Dear Jörg,Thank you for choosing Romer Hell's Kitchen. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Julius

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war sehr zentral gelegen. Hotel war gut und Sauber.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Managing Director am 15. Feb. 2024
Dear Julius,Thank you for the excellent review of your stay at Romer Hell's Kitchen. We appreciate you mentioning our spotless property and our location just being to the west of Broadway and a short walk to the waterfront. Thank you again for choosing to visit us. We hope to have the opportunity to welcome you back.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekte erster Besuch in NYC
War wunderbar. Werde ich weiterempfehlen. Die Zimmer waren sehr schön eingerichtet und geräumig. Die Lage war optimal für uns.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Chris am 25. Jan. 2024
Thank you for your gracious words. We hope to welcome you back again.

8/10 – Gut

Kevin

Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Managing Director am 9. Jan. 2024
Dear Kevin, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Romer Hell's Kitchen. We look forward to serving you again in the future.Take care, Barb ChristophManaging Director

8/10 – Gut

Sandro

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
At night you could hear the elevator or any ventilation in the room very well.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Managing Director am 26. Dez. 2023
Dear Sandro,Thank you for choosing to stay at Romer Hell's Kitchen and for taking the time to write such a kind review. We value your nice rating. However, we apologize for the inconvenience caused by the noise during your stay. Please know our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future. Hope you're having a good weekend!Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Ulrike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Managing Director am 22. Dez. 2023
Dear Ulrike, It was a pleasure having you as our guest at Romer Hell's Kitchen. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Tim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war für unseren New York Trip Perfekt! Wir konnten alles zu Fuß erreichen und fühlten uns immer wohl in New York! Man hat zwar die Straßengeräusche gehört, aber das lässt sich wohl in new york nicht vermeiden!
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Chris am 17. Dez. 2023
Thank you for your wonderful review. We hope to welcome you back soon.

10/10 – Hervorragend

Marc

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein top hotel in Manhattan
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Chris am 12. Dez. 2023
Thank you for your gracious review.

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im November 2023
Antwort von General Manager am 9. Dez. 2023
Dear Regina, It was a pleasure having you as our guest at Romer Hell's Kitchen. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect
Aufenthalt von 5 Nächten im November 2023
Antwort von Managing Director am 30. Nov. 2023
Dear Alexander, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Romer Hell's Kitchen. We look forward to welcoming you back on your next visit!Take care,Barb Christoph,Managing Director

6/10 – Okay

Robert

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Preis/Leistung stimmt nicht
Aufenthalt von 6 Nächten im November 2023
Antwort von GENERAL MANAGER am 25. Nov. 2023
Dear Robert, Thank you for sharing these details. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

K

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, hotel and staff
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Managing Director am 26. Mai 2024
Dear K, Thank you for the wonderful review of Romer Hell's Kitchen. We are thrilled to read about your stay and how much you enjoyed our convenient location and excellent service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit.Take care, Barb Christoph,Managing Director

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
4.5 would be more accurate. One issue we had was that the air conditioning was a bit lacking. Nights were a bit warmer than we liked.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Managing Director am 26. Mai 2024
Dear James, Thank you for being our guest at Romer Hell's Kitchen. We are happy to see your rating. We value your comments regarding the A/C unit and have taken note of it. It was our pleasure to host your stay, and we look forward to your next visit.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Douglas

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Managing Director am 26. Mai 2024
Dear Douglas, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Alyssa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved how easy it was to get to places! Would definitely come back here.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GENERAL MANAGER am 25. Mai 2024
Dear Alyssa, Thank you for the perfect rating of Romer Hell's Kitchen. Our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! It was our pleasure accommodating you, and we are excited about your next visit with us.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Tomoyuki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
便利な場所でした
Aufenthalt von 5 Nächten im Mai 2024
Antwort von GENERAL MANAGER am 25. Mai 2024
Dear Tomoyuki, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing Romer Hell's Kitchen, and we look forward to your next stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Soam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Romers Hotel is a quiet comfy and certainly walkable hotel base for Manhattan.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von GENERAL MANAGER am 25. Mai 2024
Dear Soam, Thank you for the perfect rating of Romer Hell's Kitchen. Just west of Broadway and a short walk to the waterfront, we love that you enjoyed our great location in the colorful neighborhood of Hell's Kitchen. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GENERAL MANAGER am 25. Mai 2024
Dear Andrew, We are thrilled you had an excellent stay at Romer Hell's Kitchen, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

david

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I doubt that I would stay anywhere else. Great location and experience for the price
Aufenthalt von 5 Nächten im März 2024
Antwort von Managing Director am 24. Mai 2024
Dear David, Thank you for reviewing your stay at Romer Hell's Kitchen. We are delighted to know you loved our colorful location and affordable price. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way!Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front staff was very efficient and helpful. Easy access to gym, walking distance to park and shows.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Managing Director am 24. Mai 2024
Dear Michelle, Thank you for choosing Romer Hell's Kitchen! We are thrilled to know you loved the excellent service provided by our front desk staff and our location close to many points of interest. Thank you again for your review. We hope to see you soon!Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Managing Director am 24. Mai 2024
Dear Walter, We are happy you chose Romer Hell's Kitchen for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

NADIA LORENA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 7 Nächten im April 2024
Antwort von Managing Director am 24. Mai 2024
Dear Nadia, We are delighted you enjoyed your stay at Romer Hell's Kitchen. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to CITY.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Samer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location and cleanliness
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Managing Director am 24. Mai 2024
Dear Samer, Thank you for including Romer Hell's Kitchen in your travel plans! We are thrilled you loved our colourful location and spotless property. Thank you once again; it will be our pleasure to welcome you back on your next visit.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Managing Director am 22. Mai 2024
Dear Andrew, Thank you for your gracious review of Romer Hell's Kitchen. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New York.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Henrico

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Large clean room. Staff is kind and considerate. Location is close to shows, shopping and many dining options
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Chris am 20. Mai 2024
Thank you for your gracious review.

10/10 – Hervorragend

Nina T

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked how walkable the hotel is to everything.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Chris am 20. Mai 2024
Thank you for your gracious review.

8/10 – Gut

Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We appreciated the convenience of the hotels location. We found the staff to be helpful and the room to be clean. The only drawback was the lack of sound proofing. I could hear every cough, sneeze and sighs of the occupants in the next room.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Managing Director am 20. Mai 2024
Dear Jean, Thank you for reviewing your stay at Romer Hell's Kitchen. We are glad you loved our convenient location, spotless property, and excellent service. However, we are sorry for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Thank you again, and we hope you will choose us the next time you visit the area.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Rohit Yalla

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very safe, clean and exactly as in the pictures
Aufenthalt von 4 Nächten im März 2024
Antwort von Managing Director am 20. Mai 2024
Dear Rohit Yalla, Thank you for the terrific review. We are glad that everything went well during your stay and that you loved our spotless property. We hope you are already planning another visit our way at Romer Hell's Kitchen. Thank you again!Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, staffed with super friendly and helpful people. We will definitely be back here for our next NYC adventure!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Managing Director am 20. Mai 2024
Dear Melissa, Thank you for making Romer Hell's Kitchen a part of your travel plans. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Alexandre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Chris am 20. Mai 2024
Thank you for your gracious review.

10/10 – Hervorragend

harvey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
friendly and efficient staff, great location, clean room cooling/heating system a bit noisy
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Managing Director am 20. Mai 2024
Dear Harvey, Thank you for the wonderful comments regarding your time at Romer Hell's Kitchen. We are thrilled to read you loved our friendly service and convenient location. We value your comments regarding the A/C unit and have taken note of them. We hope to welcome you back soon for another enjoyable stay.Take care, Barb Christoph,Managing Director

8/10 – Gut

Ken

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was quiet. Beds and linens were excellent. Eco-conscious toiletries, recycling, and room service options were excellent. Housekeeping staff was very responsive. The bright, motion-detector ceiling lights that go on automatically when somebody moves were a reason not to stay here again. Every time one of us came in late at night the bright automatic lights woke up the other person. Every time one person got up to pee, the automatic lights woke up the person in the other bed. This was very annoying.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Managing Director am 20. Mai 2024
Dear Ken, Thank you for taking the time to evaluate our hotel. We are happy to read that you loved our well-appointed rooms and the excellent service provided by our housekeeping staff. However, we regret the inconvenience caused by the lights and value your patience in this matter. Thank you for being our guest. We look forward to your next visit!Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Michele

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, comfortable beds with a huge TV. Would be better if had small coffee maker in room. Walking distance to broadway shows & Time Square. Staff was very friendly, especially the door man at night.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Managing Director am 17. Mai 2024
Dear Michele, Thank you for being our guest at Romer Hell's Kitchen and sharing your experience. We are delighted to know you were pleased with our ideal location, friendly associates, comfortable beds, and large TV. However, we apologize for the concern you had with the lack of a coffee maker in our rooms. In the future, please know that our front desk will be available to make your stay as comfortable as possible. It was a pleasure to host you, and we look forward to your return visit.Take care, Barb Christoph,Managing Director

8/10 – Gut

M.Cyrus

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
I wish they had a gym in the building and the rooms need desks to work on
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Managing Director am 16. Mai 2024
Dear Cyrus, Thank you for taking the time to share your feedback of Romer Hell's Kitchen. While we appreciate your nice rating, we regret not meeting some of your expectations. We value all your remarks and look forward to seeing you again soon. Take care, Barb Christoph Managing Director

10/10 – Hervorragend

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hip, international crowd staying at this hip property. Loved the hotel fragrance as you enter, too.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Chris am 15. Mai 2024
Thank you for your words and for staying with us.

10/10 – Hervorragend

claudia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Posizione perfetta a due passi da Time Square e dalla metro. Staff gentile e professionale. Ottima esperienza
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Managing Director am 14. Mai 2024
Dear Claudia, Thank you for writing a review of your time at Romer Hell's Kitchen. We appreciate your mentioning how our convenient location, combined with our enriching hospitality, provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Take care, Barb ChristophManaging Director

8/10 – Gut

M.Cyrus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
They don’t have a desk in the room to do work. They also no longer have a gym in the building. The previous Buffett breakfast are all gone. They need more chips, snacks in the store for purchase
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Managing Director am 14. Mai 2024
Dear Valued Guest, Thank you for choosing us for your recent visit. We hope you enjoyed your overall stay. We are grateful for all of your feedback, and we will share your comments with the appropriate individuals to ensure a better outcome going forward. It was our pleasure accommodating you, and we hope to welcome you back soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Shuhuei, Pittsburgh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location and loved the decor. Staff were all very courteous however, we were surprised by housekeeping knocking on our door around 9:15 am. We were only staying overnight and checkout time is 11 am, so it seemed unnecessary to knock and ask when we we’re leaving, regardless of whether we had out sign out.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chris am 13. Mai 2024
Thank you for your review and we appreciate your gracious words about our team. We will ensure that room attendants maintain more awareness for our guest comfort.

10/10 – Hervorragend

cindy

Mit einer Gruppe gereist
Great location, few blocks away from the chaos of Time Square and steps from the subway and great restaurants. The staff is amazing! Our check in person on Friday May 10, mentioned Moulin Rouge and Boy George finishing up soon, she looked into when his last performance was (without us asking) and called up to our room that May 12 was his last day, beyond great service. Large, clean rooms, coming back in the fall!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GENERAL MANAGER am 13. Mai 2024
Dear Cindy, It was a pleasure to read your fantastic review of the Romer Hell's Kitchen. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Take care, Barb Christoph,Managing Director

4/10 – Schlecht

Mershed

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
There is no coffee machine in the room, no iron and ironing board, no pin or pencil and paper to write any note, no free water, just the first night. No room service.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Chris am 12. Mai 2024
We apologize that we did not exceed your expectations, but appreciate your feedback to improve the guest experience.

6/10 – Okay

Andy, Ambler

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Chris am 12. Mai 2024
Thank you for your review and staying with us.

4/10 – Schlecht

Michele

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Managing Director am 12. Mai 2024
Dear Michele, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Take care, Barb Christoph,Managing Director