Außenpool, Sonnenschirme

Bewertungen von TownePlace Suites New Orleans Harvey/West Bank

3 out of 5

Bewertungen

8,4

Sehr gut

223 von insgesamt 436 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
128 von insgesamt 436 Gästebewertungen haben eine Bewertung von 8 - Gut" "
33 von insgesamt 436 Gästebewertungen haben eine Bewertung von 6 - Okay" "
21 von insgesamt 436 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 436 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Ahmad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Parkplatze Frühstück war sehr gut Zimmerist groß
Aufenthalt von 6 Nächten im März 2019

8/10 – Gut

nils, hamburg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Familienfreundlich in centraler Lage
Wir haben vom Hotel aus Tagesausflüge unternommen, zb in den Zoo, in die Sümpfe, zu den Plantagen und nach New Orleans. Außerdem haben wir mehrere Einkaufszentren besucht und wir haben die Restaurants in der Umgebung getestet.
Aufenthalt von 12 Nächten im Mai 2018
Antwort von Dianna (AGM) am 26. Mai 2018
Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie die lokalen Attraktionen unserer Gegend genossen haben. Wir hoffen, Sie auf Ihrer nächsten Reise wiederzusehen. Danke noch einmal,

10/10 – Hervorragend

Chris, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr neues Hotel nir zehn Autominuten vom Zentrum
Sehr schönes Zimmer mit Küche nettes Personal sehr sauber und alles sehr modern. Keine Straßengeräusche und sehr nettes Ambiente
Aufenthalt von 1 Nacht im Mai 2017

10/10 – Hervorragend

Yolanda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I've been having bad experiences with Hotels the past year, but this one was nice. I was satisfied with my stay and i would definitely stay there again.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Kurk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Peggy

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
This is always our spot to stay when we visit family. In fact, we encouraged other family members to join us here. We had two separate reservations because my husband added a day. Visit was great until the AC unit went out in the room above us Christmas night and the loud work begin from about 9PM, until I called the front desk at 11:30PM. We thought that was the end but they woke us up at 7AM with the same foolishness until we checked out. I should also add the toilet seat needs to be changed. It was clean but unsteady.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Dena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Tony

Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Laron

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Would never come back. lady behind front desk for check in . Charged my card for 160$ incidental fees and didn’t tell me the price at all. And also she was Pick in choosing who she was gone chargefor incidental fees.
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Tenisha

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
The initial manager, a young black man, I can't remember his name, was great. Other than that, the stay wasn't. As soon as we reached the room, my children and I's allergies immediately started. I wasn't going to complain about it, as we had already had our luggage lost at the airport. It wasn't until we discovered that our firestick was stolen that I decided to make a complaint. It was recovered in the maintenance office and is currently being shipped to me, but why was it removed from the room? I have questions. Take your personal items with you and bring your allergy medicine if you stay here.

10/10 – Hervorragend

Nancy

We enjoyed our stay.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Linda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Latosha Spiller

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Brandisha

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice stay and very clean.
Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

Lynn, Waynesboro

Aufenthalt von 4 Nächten im Juni 2023

10/10 – Hervorragend

Katina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Calm environment. Seamless check in
Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Tiwana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weekend hotel staycation
I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall property was in good shape. Enjoyed having kitchenette as I was staying for five nights. The loveseat in the living room area was super uncomfortable to even sit on.
Aufenthalt von 5 Nächten im April 2023

6/10 – Okay

Emmaniel

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Property was nice. I had trouble with with my cleanliness of my room, but it was staff was very helpful in resolving the problem.
Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel in Hayvey/Westbank NOLA
Great hotel for a business or family trip!!
Aufenthalt von 1 Nacht im November 2022
Antwort von General Manager am 2. Dez. 2022
Dear Guest, Thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you recommending us to future guests. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one.Yours in hospitality,Emmanuel Fernandez,General Manager

4/10 – Schlecht

Nnenna

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im August 2022
Antwort von General Manager am 26. Nov. 2022
Dear Guest, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. We hope you will revisit so we can make it up to you.Yours in hospitality,Emmanuel Fernandez,General Manager

10/10 – Hervorragend

Bryan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 16 Nächten im Juli 2022
Antwort von General Manager am 2. Aug. 2022
Dear Bryan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites New Orleans Harvey/West Bank, and we look forward to welcoming you back soon. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 – Gut

Kendall

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von General Manager am 19. Juni 2022
Dear Kendall, thank you for being our guest at TownePlace Suites New Orleans Harvey/West Bank. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 – Gut

Richard

Gut: Sauberkeit und Komfort des Zimmers
Toilet was separating from floor. TV stop working - but was fixed the next day. Parking was difficult due to blocked off for construction.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von General Manager am 12. Juni 2022
Dear Richard, thank you for the kind rating regarding your stay. We regret the disappointment with the issues you encountered with the room and parking services and the inconvenience caused. We are grateful for your patience and will share your comments appropriately. It was a pleasure hosting you, and we welcome another opportunity to show you this is not our standard. We appreciate the feedback. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 – Hervorragend

Leroy Cedric

Aufenthalt von 2 Nächten im April 2022
Antwort von General Manager am 26. Nov. 2022
Dear Leroy, All of us at TownePlace Suites New Orleans Harvey/West Bank appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 – Ungenügend

Johnathan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible
Aufenthalt von 1 Nacht im April 2022
Antwort von General Manager am 27. Apr. 2022
Dear Johnathan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 – Hervorragend

Candice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Several lights were burnt out and I had to fix the tv just so I could use it. Otherwise the room was ok. Staff was nice and professional. Not a great neighborhood. If you’re not from the hood you’d definitely get rolled. Luckily I stay strapped. 😉
Aufenthalt von 1 Nacht im April 2022
Antwort von General Manager am 18. Apr. 2022
Dear Candice, we are pleased you liked our relaxing accommodations. However, we are sorry for the difficulties you experienced with in-room amenities and the inconvenience this caused. We have taken these issues up with the appropriate individuals, and we are grateful for the feedback. Thank you for choosing us and rating your stay as perfect. We look forward to seeing you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 – Hervorragend

Adrian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, great customer service, and breakfast/coffee great.
Aufenthalt von 4 Nächten im April 2022
Antwort von General Manager am 7. Apr. 2022
Dear Adrian, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank and for the excellent rating. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we are pleased we exceeded your expectations. We are further glad to read you enjoyed the complimentary breakfast. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 – Gut

Tracey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean & spacious
Clean& comfortable. Price for the 2 bedroom was very reasonable. Many shops & restaurants nearby in a safe area. Would stay again.
Aufenthalt von 1 Nacht im März 2022
Antwort von General Manager am 2. Apr. 2022
Dear Tracey, thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your stay. We were happy to read that you were pleased with our affordable pricing and you loved our spotless and comfortable accommodations as well as all that the area has to offer. It is a joy to learn that you plan to return, and we all look forward to hosting you again. Yours in hospitality, Emmanuel Fernandez, General Manager

6/10 – Okay

Nicole

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
I love the Hotel, its just in my room the toilet handle was broken so we couldn’t flush it all
Aufenthalt von 1 Nacht im März 2022
Antwort von General Manager am 8. März 2022
Dear Nicole, thank you for being our guest at the hotel. While we are glad you were pleased with our elegant property, we are sorry for the maintenance issues you encountered. We have taken note of your feedback, and we will share it with the appropriate individuals. We hope to see you again, and we wish you all the best with your travels. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 – Gut

Ayrianne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly Staff, Clean, Great Breakfast
Aufenthalt von 1 Nacht im Januar 2022
Antwort von General Manager am 25. Jan. 2022
Dear Ayrianne, thank you for being our guest at TownePlace Suites New Orleans Harvey/West Bank. We are happy to know you were pleased with our well-maintained property and convivial associates, as well as the delectable breakfast we serve. It was a pleasure hosting your visit, and we hope to welcome you back soon. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 – Hervorragend

Elizabeth

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 4 Nächten im Januar 2022
Antwort von General Manager am 14. Jan. 2022
Dear Elizabeth, thank you for sharing about your stay with us. We appreciate the generous remarks and are glad you enjoyed our hotel. TownePlace Suites New Orleans Harvey/West Bank seeks to be a place where you feel as comfortable as you do in your own home. We understand the importance of the details that make up a significant stay and are happy knowing our hospitality and well-kept accommodations enhanced your visit with us. We hope to see you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 – Hervorragend

Paige

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very nice and accommodating
Aufenthalt von 1 Nacht im Januar 2022
Antwort von General Manager am 10. Jan. 2022
Dear Paige, we are delighted you chose TownePlace Suites New Orleans Harvey/West Bank for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in the area. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 – Gut

Rick

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Across the river in New Orleans (Harvey).
The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.
Aufenthalt von 2 Nächten im Januar 2022
Antwort von General Manager am 5. Jan. 2022
Dear Rick, Thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your recent stay and for sharing your experience. We were pleased to read that you loved your time with us. However, we are disappointed to know that you had issues with our parking space. We appreciate your patience and hope to see you the next time you are in the New Orleans area. Yours in hospitality, Emmanuel Fernandez General Manager

10/10 – Hervorragend

Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customer service was great. Rooms were comfortable. All you can ask for.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von General Manager am 4. Jan. 2022
Dear Joseph, thank you for choosing the TownePlace Suites New Orleans Harvey/West Bank for your recent stay and for sharing your experience. We were pleased to read that you loved your time with us, from our spotless and generously sized rooms to our attentive hospitality and all that the area has to offer. We hope to have the pleasure of hosting you again soon. Yours in hospitality, Emmanuel Fernandez General Manager

4/10 – Schlecht

Miguel

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
No volveré a reservar con esa cadena de hoteles
Me fue mal porque no respetaron la reserva que era un departamento de 2 dormitorios, estar cocina. Nos dieron 2 habitaciones individuales. Recocieron que pudieron alquilar el departamento a un valor mayor. No les importa el cliente.
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von General Manager am 30. Dez. 2021
Dear Miguel, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry that the room provided to you was not to your liking and for the inconvenience you had during your stay. We appreciate your patience and truly hope you will offer us another opportunity to provide you and your family with a pleasant experience. Yours in hospitality, Emmanuel Fernandez General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2nd stay at this property
Very convenient and comfy for lengthy holiday stay. Suite had all the necessary amenities and was thoroughly cleaned. Lots of restaurants and stores in the immediate area. Only downsides were loud construction going on outside of window and sofa bed was uncomfortable. Highly recommend!
Aufenthalt von 5 Nächten im November 2021
Antwort von General Manager am 1. Dez. 2021
Dear Guest, thank you for the lovely review of TownePlace Suites New Orleans Harvey/West Bank. We are glad our convenient location and the hardworking team made you feel welcome and that your suite had everything you needed to make you feel at home. Relaxing and unwinding in our clean and spacious rooms is easy with our fully equipped kitchens and separate living spaces. We want every guest to have an exceptional visit, so we are always pleased to read your review. However, we regret you found our bed a bit uncomfortable and that your stay was disrupted by noise due to external factors outside the hotel. It was a pleasure to host you, and we look forward to your next visit to earn your perfect rating. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Need to keep up with maintenance
I've stayed here a few times over the past few years and it seems like it gets more and more neglected over the years. Maintenance isnt being done on very obvious things. Will probably look elsewhere in the future.
Aufenthalt von 2 Nächten im November 2021
Antwort von General Manager am 16. Nov. 2021
Dear Guest, We are pleased you loved many aspects of our hotel. However, we are sorry for any difficulties you experienced and the inconvenience caused. We have taken these issues up with the appropriate individuals, and we are grateful for the feedback. Thank you for choosing us, and we look forward to seeing you again. Yours in hospitality, Emmanuel Fernandez, General Manager

2/10 – Ungenügend

Patrick, Albuquerque

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was a huge roach crawling up the wall which I killed and showed the front desk clerk. The night clerk told me that I’d have to talk to the day manager. When I did all she offered were some points on my Bonvoy account. Then she said “You don’t live around here do you” like that’s supposed to make me used to bugs in my room. Not acceptable! This is a Marriott, I expect better. Especially when I got suckered into paying $270 for a disheveled room. The garbage disposal didn’t work and was full of other peoples food waste. The light fixtures were pulled out of the ceiling, had exposed bare wiring, and were inoperable. The back entrance was inaccessible due to construction thus making the back parking lot a waste of space. If you park there you have to trek all the way around the building. The ceramic stovetop had baked on food reminants. I should have packed up & slept in my car. It would have been a better experience. All in all I was very disappointed with the whole experience. For being a Marriott branded establishment it was a big disappointment. I was told that people that were displaced by the hurricane were living in the hotel. That’s no excuse for renting rooms that are in such disrepair for excessive prices.
Aufenthalt von 1 Nacht im November 2021
Antwort von General Manager am 8. Nov. 2021
Dear Patrick, thank you for evaluating your recent stay with us Our hotels are known for their dedication and commitment to excellent service, and we regret this was not your experience. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We appreciate your loyalty to the Marriott brand and hope you will give us an opportunity in the future to regain your trust. Yours in hospitality, Emmanuel Fernandez, General Manager

8/10 – Gut

Danielle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Oktober 2021
Antwort von General Manager am 19. Okt. 2021
Dear Danielle, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at TownePlace Suites New Orleans Harvey/West Bank. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 – Hervorragend

Eric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was quiet but it was under construction and it was noisy all day due to the work being done right outside my window by the contractor. Kept me from being able to sleep during the day.
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von General Manager am 8. Okt. 2021
Dear Eric, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We hope you had an overall pleasant experience. However, we regret that your stay was disrupted by noise due to external factors. We appreciate your patience and hope to have the opportunity to offer you a more restful night's sleep on your next visit. Yours in hospitality, Emmanuel Fernandez, General Manager

2/10 – Ungenügend

Lorie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible stay
Ants, gnats
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von General Manager am 7. Okt. 2021
Dear Lorie, thank you for taking the time to write the review. We want to share that our pest control provider does service our hotel on a routine basis. However, we will address your concern with them to guarantee any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will return so that we can have an opportunity to provide you with a better stay. Yours in hospitality, Emmanuel Fernandez, General Manager

6/10 – Okay

Jamie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2021
Antwort von General Manager am 8. Sept. 2021
Dear Jamie, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Yours in hospitality, Emmanuel Fernandez General Manager

2/10 – Ungenügend

Markanna

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2021
Antwort von General Manager am 17. Sept. 2021
Dear Markanna, we appreciate you choosing our hotel. Our goal is to provide our guests comfort and satisfaction. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Yours in hospitality, Emmanuel Fernandez General Manager

2/10 – Ungenügend

markanna

Aufenthalt von 3 Nächten im August 2021
Antwort von General Manager am 26. Nov. 2022
Dear Markanna, It is disappointing to learn that we did not live up to our usual high standards, and we are truly sorry your visit was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 – Ungenügend

Tyrone

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No lights and hot water
Bad experiences because of the lights and water was low and no hot water. No power in the hotel
Aufenthalt von 3 Nächten im August 2021
Antwort von General Manager am 3. Sept. 2021
Dear Tyrone, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. Yours in hospitality, Emmanuel Fernandez, General Manager

10/10 – Hervorragend

Alyise Nicole

Aufenthalt von 2 Nächten im August 2021
Antwort von General Manager am 26. Nov. 2022
Dear Alyise, Thank you for rating your experience at TownePlace Suites New Orleans Harvey/West Bank. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Yours in hospitality,Emmanuel Fernandez,General Manager

2/10 – Ungenügend

Veronica

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 8 Nächten im August 2021
Antwort von General Manager am 26. Nov. 2022
Dear Veronica, We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future.Yours in hospitality,Emmanuel Fernandez,General Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone was very nice
Aufenthalt von 9 Nächten im August 2021
Antwort von General Manager am 12. Sept. 2021
Dear Guest, thank you for choosing TownePlace Suites New Orleans Harvey/West Bank. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting your visit, and we look forward to another opportunity to make your next trip a great one. Yours in hospitality, Emmanuel Fernandez, General Manager