Terrasse/Patio

Bewertungen von Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Bewertungen

8,6

Hervorragend

945 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
410 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 8 - Gut" "
176 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 6 - Okay" "
80 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
84 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dr. Marcus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice suite hotel. Newly renovated rooms. Breakfast included - with scrambled eggs, burger parties, fresh pancakes, … Parking over night at nearby public parking lot possible. Feench quarter in walking distance
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Dr. Marcus, it's great to hear you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted you appreciated our newly updated rooms and inclusive breakfast. It's also wonderful to know that you found our location convenient for exploring the nearby French Quarter. Thanks for choosing us, we look forward to your next stay.

8/10 – Gut

Reinhardt

Aufenthalt von 3 Nächten im November 2023
Antwort von Customer Service am 22. Dez. 2023
Thank you for the 4-star rating, Reinhardt!We are delighted to see that you had a wonderful time at Sonesta ES Suites New Orleans Convention Center. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 – Hervorragend

tanja

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr freundliches Personal. Zimmer sind sehr schön
Antwort von Customer Service am 17. Nov. 2023
Tanja, vielen Dank, dass Sie uns Ihre Erfahrungen aus Ihrem Aufenthalt im Sonesta ES Suites New Orleans Convention Center mitgeteilt haben. Wir freuen uns, dass Sie die Freundlichkeit unseres Teams und unsere Zimmer als Ihren Erwartungen entsprechend empfunden haben. Wir freuen uns sehr über Ihr freundliches Feedback. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schneller und freundlicher Check in, Personal stets sehr hilfsbereit. Das Zimmer war geräumig und die Küche hatte alles, was man braucht. Die Lage ist zentral im Warehouse District mit ein paar Gehminuten zum French Quarter. Das Frühstück war ok. Einziges großes Manko: Alles ist einzeln verpackt, es gibt nur Pappteller und -becher mit Plastikbesteck -sehr schade.
Aufenthalt von 5 Nächten im April 2023
Antwort von Christine am 17. Apr. 2023
Thank you for your business at our hotel. We appreciate your comments and will let management know.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Christine am 11. Apr. 2022
Maria, thank you for the perfect score of Sonesta ES Suites New Orleans Convention Center. We hope to see you again.

8/10 – Gut

Tracy

Gut: Sauberkeit und Personal & Service
It’s okay.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Dwight, Los Angeles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although I did not receive the room I requested, I found that the assigned room worked out. The staff was always friendly and helpful. The hotel overall was clean. The breakfast did not vary a lot but was good nevertheless. It was always hot and fresh. The hotel is away from the French Quarter's noise and near a few very good restaurants and clubs. Overall I would recommend this hotel as long as you don't need an onsite restaurant or bar. I was a good choice.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Dwight, thank you for sharing your experience. It is great to hear that the team members were friendly and helpful during your stay at Sonesta ES Suites New Orleans Convention Center. We're glad the assigned room met your needs, and that you enjoyed our hot and fresh breakfast. It’s wonderful that you appreciated the peaceful location and nearby dining options. Your recommendation means a lot to us. We hope to welcome you back soon!

6/10 – Okay

Kaleb

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/a
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Kaleb, thank you for taking the time to leave a review. We appreciate your feedback and if you have any specific concerns or comments, we would be happy to hear more about your experience. Please reach out to us directly if you would like to share additional details.

10/10 – Hervorragend

Keisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was wonderful with friendly staff Room was spacious smelled so good and bed very comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Keisha, the team at Sonesta ES Suites New Orleans Convention Center is delighted to hear that you had a wonderful stay. It's great to know you enjoyed the spacious room and found the bed very comfortable. We're looking forward to welcoming you back!

10/10 – Hervorragend

Emanuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Feels like home
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Emanuel, thank you for your kind words. The team at Sonesta ES Suites New Orleans Convention Center is thrilled you felt at home during your stay. We’re looking forward to welcoming you back soon!

8/10 – Gut

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Lauren, thank you for your visit to Sonesta ES Suites New Orleans Convention Center. We’re pleased to see you enjoyed your stay. Our team is looking forward to welcoming you back soon!

8/10 – Gut

MARK

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
shower drain overflowed.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites New Orleans Convention Center soon, we'd love to have you back!

10/10 – Hervorragend

linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious rooms with plenty of amenities. Not clear on the pricing before hand with taxes, parking fees, etc.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Linda,Thank you for your wonderful review of Sonesta ES Suites New Orleans Convention Center. It’s delightful to know you enjoyed the spacious rooms and ample amenities. For future stays, we recommend reviewing the booking details for any additional charges to ensure full clarity. We look forward to welcoming you back soon!Best regards,Sonesta ES Suites New Orleans Convention Center

8/10 – Gut

Adolfo

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good breakfast
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 17. Mai 2024
Adolfo, thank you for your feedback! The team at Sonesta ES Suites New Orleans Convention Center is delighted to hear you enjoyed our breakfast. We hope to have the pleasure of welcoming you back soon.

6/10 – Okay

Frederick

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 17. Mai 2024
Frederick, thank you for sharing your feedback. The team values your insight and looks forward to the opportunity to provide you with an enhanced experience in the future.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very well maintained,really nice pool and patio plenty of room for privacy.this is a great family location
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 16. Mai 2024
John, thank you for your wonderful review! The team at Sonesta ES Suites New Orleans Convention Center is pleased to hear that you enjoyed the well-maintained facilities, the pool, and the spacious patio. We're glad you found it to be a great family location. We're looking forward to welcoming you back for another fantastic stay!

6/10 – Okay

Albert

Mit dem Partner gereist
Gut: Sauberkeit
The property is ok however needs some updating, overall not too bad for the price
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Albert, thank you for sharing your feedback. While we're glad you recognize our commitment to value, we acknowledge your comments on modernizing the premises. We assure you, our team is continuously striving to maintain and enhance our hotel facilities. We hope to have another chance to provide you with an improved experience in the future.

8/10 – Gut

Rashunn

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything overall was great I just felt like one of the front desk workers could have been a little more friendly but she wasn’t rude just not very seemingly approachable. I would definitely stay again because the rooms were nice and roomy!!!!!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Rashunn, we appreciate your feedback regarding your stay at Sonesta ES Suites New Orleans Convention Center. It's great to hear that you enjoyed our spacious rooms. However, we have taken note of your observations about one of our colleagues at the front desk and will ensure our team continues to maintain a friendly and welcoming attitude. We're looking forward to seeing you again on your next visit.

10/10 – Hervorragend

Terrance

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In a great spot
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Terrance, we're delighted that your stay at Sonesta ES Suites New Orleans Convention Center was well-located for your needs. We hope to welcome you back in the near future and provide another superb experience.

10/10 – Hervorragend

Eduardo

Mit der Familie gereist
Gut: Personal & Service
Me gusta el servicio ofrecido y el desayuno ofrecido
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Eduardo, es fantástico saber que disfrutaste del servicio y desayuno en Sonesta ES Suites New Orleans Convention Center. Los miembros de nuestro equipo siempre se esfuerzan por brindar una excelente experiencia a nuestros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 – Hervorragend

Traci

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
After arriving in town, we thought we would have to wait hours to check-in. Our plan was to just leave our luggage and then go check out a museum until 4. As soon as we walked in, we were greeted by staff who immediately was able to check us in. Our main concern after checking in was getting some good New Orleans food and the staff had plenty of recommendations! We tried a few and they were amazing. The staff was very welcoming and hospitable. My son loved the fact there was a lot to places to relax at the hotel after a day of walking. The hotel itself was closer to everything than we thought so we were pleasantly surprised at the convenience to the French Quarter, bus stops, streetcars and even the ferry! Next time we come to New Orleans (hopefully with my extended family) we are staying here!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Traci, your remarkably detailed feedback is greatly appreciated. It's heartening to learn you were able to experience early check-in upon your arrival at Sonesta ES Suites New Orleans Convention Center. We strive to make our guests feel welcome, so it's delightful to hear our team members were able to provide excellent food recommendations. We're also glad your son enjoyed our various relaxation spots and the hotel's proximity to local attractions was favorable. Looking forward to welcoming you and your extended family on your next visit to New Orleans!

10/10 – Hervorragend

Antwan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
From the moment I arrived, the staff was nice, welcoming, and approachable. Everyone! From the people at the counter checking you into the maintenance staff I would pass by, to the people serving breakfast. This reminded me of what I was missing by staying in Airbnb. I would stay at this location again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Antwan, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled that you found our team members welcoming and approachable, and that our services made you see the value of staying with us over Airbnb. We're looking forward to welcoming you back in the future.

10/10 – Hervorragend

Edgard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very organize
Aufenthalt von 3 Nächten im Mai 2024
Antwort von ABrumfield am 12. Mai 2024
Thank you Edgar! Organization is a key skill to great customer service. Thank you for recognizing ours.

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like that every room has a couch!! Ac works great. Just a nice big clean room. Maybe 15-20 mins walking from the French quarter. A walk I enjoyed for 3 days straight. Every employee I spoke with was always very nice and helpful. They even had fresh popcorn in the lobby. The free breakfast isn’t anything fancy, but it’s just what you need at this price
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Victoria, it's wonderful to hear that you appreciated the Sonesta ES Suites New Orleans Convention Center's spacious, tidy rooms, each equipped with a couch for added comfort. We're delighted to know that our efficient air conditioning was up to mark and that our location provided a pleasant walking distance to the French Quarter. It's always rewarding to hear when our team members are found to be nice and helpful, as customer service is integral to us. Also, glad that small touches like fresh popcorn in the lobby added to your satisfaction, and that you found our complimentary breakfast fitting. We look forward to welcoming you back on your next trip.

10/10 – Hervorragend

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was AWESOME!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Charles, thank you for your feedback! We're thrilled to hear about your experience with our exceptional team members at Sonesta ES Suites New Orleans Convention Center. Do come back soon for another memorable stay!

10/10 – Hervorragend

Whitney

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Whitney, it's splendid to hear that your stay at our Sonesta ES Suites New Orleans Convention Center fulfilled your expectations. We appreciate your high score and hope to serve you again on your next trip to New Orleans!

10/10 – Hervorragend

Larry, THORNTON

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is very helpful and kind. For the price paid, it is a great value! Walking distance to Bourbon St (about 20 minutes).
Aufenthalt von 3 Nächten im Mai 2024
Antwort von ABrumfield am 12. Mai 2024
Hello Larry! It is always a pleasure to see our staff provided excellent service. We also pride ourselves on having a prime location in the city.

10/10 – Hervorragend

Antwan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very friendly from the time you answered the hotel until the time you left will definitely stay here again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Antwan, we are thrilled to read about your positive experience at Sonesta ES Suites New Orleans Convention Center. Your comments about our team's friendliness are much appreciated, and we're delighted to hear of your plans to return. Looking forward to your next visit!

10/10 – Hervorragend

Sarah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay! All front desk employees were friendly and helpful. The pool area was nice. Breakfast was very good. We would stay here again!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Sarah, we're overjoyed to hear about your delightful stay at Sonesta ES Suites New Orleans Convention Center. It's tremendous to know that our cordial front desk team members and pool area added to your experience. We're glad you enjoyed our bountiful breakfast as well. We certainly look forward to welcoming you back in the future.

6/10 – Okay

Brianna

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Blood was on towels in bathroom and NO PARKING , you’ll have to pay daily or get valet
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Brianna, we regret to hear about the issues you encountered with the bathroom towels and parking. Cleanliness is a priority and it disappoints us to know it was not up to standard during your stay. In regards to the parking, we offer a range of options to cater for our guests' diverse needs and are sorry if this caused inconvenience. We appreciate the feedback as it helps us improve and hope to provide a more satisfying experience for your next visit.

10/10 – Hervorragend

Cristian

Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente ubicación, limpio, cama muy cómoda, tenía piscina, si regreso a New Orleans regresaria sin dudarlo
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Cristian, estamos encantados de que haya disfrutado de su estadía en Sonesta ES Suites New Orleans Convention Center. Es fantástico saber que apreció nuestra excelente ubicación, limpieza y cómodas camas. También estamos encantados de que nuestra piscina haya contribuido a su experiencia. Estamos ansiosos por tenerlo de regreso para otra visita memorable. ¡Buen viaje hasta entonces!

8/10 – Gut

Gabrielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Thanks for the 4/5 rating, Gabrielle!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 – Hervorragend

William

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
The property is in a good place. Near to the convention centre. The premises is clean and staff are nice.
Aufenthalt von 7 Nächten im April 2024
Antwort von Customer Service am 12. Mai 2024
William, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. It's great that the location worked out well for you and you appreciated the cleanliness along with the pleasant interactions with our team members. We're eagerly looking forward to welcoming you back for another visit.

8/10 – Gut

john

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good friendly welcoming staff Convenient location One small complaint - breakfast should be open till 10am instead of 9:30am. Food was average.
Aufenthalt von 14 Nächten im April 2024
Antwort von Customer Service am 10. Mai 2024
John, we appreciate your kind words about the welcoming atmosphere at Sonesta ES Suites New Orleans Convention Center and its ideal location. We also thank you for your valuable feedback about the breakfast timings and quality. Your suggestion regarding extending the service time along with the desire for an enhanced food offering is duly noted and will be considered for future improvements. We're looking forward to welcoming you back on your next visit to New Orleans.

8/10 – Gut

Becky

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We had a great stay. We enjoyed the breakfast, the size of the room and suite, and the bed was comfortable. The only negative was the shower head. The water came out like spikes. I've never experienced such an uncomfortable shower-head. It would be an easy switch out to one more comfortable with a softer spray.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Becky, thank you for sharing your review about the Sonesta ES Suites New Orleans Convention Center. We're delighted to hear you enjoyed the breakfast, appreciated the spacious room and found the bed cozy. We regret to hear about the showerhead, however. Our team is always looking for ways to improve, and comments like yours are immensely helpful. Your comfort is crucial to us, and we'll take note of this issue. We're glad your overall stay was pleasant and look forward to welcoming you back in the future.

10/10 – Hervorragend

Sophia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was so friendly and welcoming! The whole visit was delightful. We had a very clean room and access to anything we needed.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 5. Mai 2024
Sophia, it's truly encouraging to hear how much you appreciated the welcoming spirit of our Sonesta ES Suites New Orleans Convention Center team members. We're delighted you found your room to your liking and that you felt well-accommodated throughout your visit. Your kind feedback is highly valued and we hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Si

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 4. Mai 2024
Si, thank you for your top rating of Sonesta ES Suites New Orleans Convention Center. It means the world to us! We're delighted that you enjoyed your stay and welcome you back anytime for another remarkable experience.

2/10 – Ungenügend

patricia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 4. Mai 2024
Patricia, it's concerning to see your rating without any review text. We'd appreciate if you could share more details about your experience so we can identify what went wrong and strive for improvement. Your feedback is crucial to us.

8/10 – Gut

Renisha

Aufenthalt von 3 Nächten im April 2024
Antwort von Renisha am 20. Mai 2024
Thank you for the rating... I hope you enjoyed your stay

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The ease of check-in and Check-out. The walking distance to things!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 – Hervorragend

Iesha

Gut: Zustand der Unterkunft
Good loved it
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 – Gut

Mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 30. Apr. 2024
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 – Okay

Mihail

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very very dirty. For this money very bad
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 – Gut

Camille

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
I you have to request your room to be cleaned each day which is a hassle if you forget
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 – Okay

YELLIE’s

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 – Hervorragend

Juve

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Mai 2024
Juve, thank you for your 5-star rating of Sonesta ES Suites New Orleans Convention Center! We're delighted to see you had a wonderful experience and hope to welcome you back soon.

10/10 – Hervorragend

Wesley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.

6/10 – Okay

Nancy

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 18. Mai 2024
Thank you for the feedback, Nancy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 – Gut

Jose Michael

Location
Aufenthalt von 5 Nächten im April 2024
Antwort von ABrumfield am 27. Apr. 2024
Hello Jose! Thank you for your review.

8/10 – Gut

Christopher

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Staff was friendly, especially the valet. Rooms were not cleaned, i.e., beds not made, towels not replaced. Had to ask for towels, oddly the front desk can't give towels out, unless housekeeping is present(?). The suites were large and are perfect for multiple people traveling together. Overall just above average. The facility is starting to look tired and slightly unkempt, but still a great space.
Aufenthalt von 2 Nächten im April 2024
Antwort von ABrumfield am 27. Apr. 2024
Hello Christopher! Thank you for your review. I am sorry to hear about the lack of service during your stay. I will notify the proper management team for training and improvement of quality.