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Bewertungen von La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Bewertungen

7,4

Gut

501 von insgesamt 1257 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
297 von insgesamt 1257 Gästebewertungen haben eine Bewertung von 8 - Gut" "
179 von insgesamt 1257 Gästebewertungen haben eine Bewertung von 6 - Okay" "
137 von insgesamt 1257 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
143 von insgesamt 1257 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Ottmar

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Service und Ausstattung schlecht. Kein Zimmerservice, Volle Mülleimer , keine frischen Handtücher nach 3 Tagen, Klimaanlage funktioniert nicht richtig. Abwasser kommt aus Waschbecken! X 2 Zimmer !!! Nicht zu empfehlen.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for your review, we are sorry to hear you didn't enjoy your stay, we let all guest know at check-in that we don't provide daily housekeeping and it must be requested.

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was near to Bourbon Street and also to the Riverwalk. Outside the Hotel it is a little bit run down. The rooms are quite clean and the beds are comfortable. The service was always frindly. You get an 10$ Kredit for the bar. The Parking is quite near, but it costs 30$ on top per night. There was an mistake with our bill and we wait for our money since May 1st.
Aufenthalt von 3 Nächten im April 2024
Antwort von carlos, gm am 8. Mai 2024
Thank you for your review, Im sorry to hear that you had an issue with your bill, i will look into why you haven been refunded yet.

10/10 – Hervorragend

Matthias

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fancy Hotel with excellent Service!
Aufenthalt von 2 Nächten im September 2023
Antwort von Carlos, GM am 18. Sept. 2023
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Gut

Frank

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Carlos, GM am 17. Juli 2023
Thank you for your review, we hope you enjoyed your stay with us and we hope to see you again soon.

10/10 – Hervorragend

Prof. Peter

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Kathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location and great price! The only shock we had was how much it costs to park in the parking deck. Everything else was perfect and we would definitely stay there again!
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Cynthia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The LaQuinta Hotels have been very pleasurable to stay at on our trip this week.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Deniqua

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I loved the staff everyone was so nice and helpful. They really make yo trip better. Because they know where to go and where you should be as tourists. The hotel is little old and out dated. But the staff was Great GREAT!!!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Richard, Bonita

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great King Room
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Darvonn am 22. Mai 2024
Thank you for your feedback it is greatly appreciated.

4/10 – Schlecht

Maily

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They over charged my bill, I tried to call the hotel number 504 598 9977 but they didn’t answer the phone. They picked up 2 times and put me on hold for hours and never get back to me. I tried many calls for days and still couldn’t talked to the hotel customers service. Very bad service . The hotel very lousy The room smells bad, everything looks old. I will never go back to this hotel again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for your review, it looks like the additional charge was for smoking in the room. We are a 100% non smoking hotel.

6/10 – Okay

Diana

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The toilet was so low. Hard to get in and out of shower. Only one shower head worked. The breakfast was a half hour late. Only hard-boiled eggs and sausage. Waffles, bagels, and cereal. Charged $29.05 at the end of the stay without telling us. Tried to call and waited for 10 minutes the first time. Called a few times after that and would not answer. The nest time was a 20 minute wait.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

carlos

Mit der Familie gereist
Gut: Personal & Service
AC Was hot, only one employee in breakfast area, food not ready , no coffee for 30 minutes , 5/17/24 decided just to eat breakfast in restaurant across street on commerce
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for your review, we are sorry to hear of the issues you had during your stay with us. We will talk with our staff about your issues.

10/10 – Hervorragend

Irma M.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked that it was walking distance from Canal Street and French Quarter. Yet far enough from the craziness.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for the kind review and we are glad you enjoyed the location; we also love that we are close but still away enough to relax.

2/10 – Ungenügend

Veniese

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for your review, we are very sorry to hear about the issues you had during your stay with us. I will speak with both my Manager and Staff about the importance of customer service.

2/10 – Ungenügend

Denisha

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for your review, we are sorry to hear about the issues you had. We encourage all of our guest to ensure their doors are closed so someone wont walk into the room like the gentlemen did to you with not having the door closed. Our guest safety is the most important thing to us and we strive to provide that.

4/10 – Schlecht

JESSICA

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Carlos, GM am 13. Mai 2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 – Ungenügend

Gregory

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Carlos, GM am 13. Mai 2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 – Hervorragend

Ida

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Carlos, GM am 13. Mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great Staff and location. The Concierge was the best!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Carlos, GM am 9. Mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Gut

Nelly

Great
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Darvonn am 7. Mai 2024
We appreciate your business and than you for making Laquinta Inn & Suites your choice.

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von carlos, gm am 8. Mai 2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 – Gut

Ian

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
Aufenthalt von 1 Nacht im April 2024
Antwort von Darvonn am 7. Mai 2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 – Okay

Patrick, Austin

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Carlos, GM am 9. Mai 2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 – Schlecht

Norma

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Aufenthalt von 1 Nacht im April 2024
Antwort von Carlos, GM am 9. Mai 2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 – Schlecht

William

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Aufenthalt von 4 Nächten im April 2024
Antwort von Darvonn am 4. Mai 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 – Ungenügend

Kristel

Verbesserungswürdig: Personal & Service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Aufenthalt von 2 Nächten im April 2024
Antwort von Carlos Harrison, GM am 2. Mai 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 – Ungenügend

Genieve

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
I was overcharged quite a bit. Make sure to check your bill!
Aufenthalt von 2 Nächten im April 2024
Antwort von Carlos Harrison, GM am 2. Mai 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 – Hervorragend

Leo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its Outstanding!
Aufenthalt von 1 Nacht im April 2024
Antwort von Carlos Harrison, GM am 2. Mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 – Hervorragend

Alodia

Aufenthalt von 1 Nacht im März 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for the 5 star review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 – Hervorragend

Kathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Carlos, GM am 1. Mai 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 – Gut

Victor

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Carlos, GM am 1. Mai 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

2/10 – Ungenügend

ian

Aufenthalt von 1 Nacht im April 2024
Antwort von Carlos, GM am 21. Mai 2024
Thank you for the review, it looks like we missed the mark during your stay. I will share your review with my staff to better improve our service.

4/10 – Schlecht

Chad

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Aufenthalt von 1 Nacht im April 2024
Antwort von Carlos, GM am 1. Mai 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 – Okay

Garrett

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Aufenthalt von 3 Nächten im April 2024
Antwort von Carlos, GM am 1. Mai 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 – Hervorragend

Monica

Aufenthalt von 3 Nächten im April 2024
Antwort von Carlos, GM am 13. Mai 2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 – Schlecht

Sara, Huntington Beach

Geschäftlich gereist, Mit einer Gruppe gereist
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Aufenthalt von 4 Nächten im April 2024
Antwort von Carlos GM am 22. Apr. 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 – Ungenügend

John

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Aufenthalt von 3 Nächten im April 2024
Antwort von Carlos GM am 22. Apr. 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 – Gut

paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location and price
Aufenthalt von 5 Nächten im April 2024
Antwort von Carlos, GM am 20. Apr. 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 – Hervorragend

Nokeysh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Aufenthalt von 2 Nächten im April 2024
Antwort von Carlos, GM am 20. Apr. 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 – Ungenügend

Lidia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Carlos, GM am 20. Apr. 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 – Ungenügend

Soraya

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Aufenthalt von 3 Nächten im April 2024
Antwort von Josie, AGM am 17. Apr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 – Schlecht

Hope

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Josie, AGM am 17. Apr. 2024
Thank you for your survey.

6/10 – Okay

Natalie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Aufenthalt von 2 Nächten im April 2024
Antwort von Josie, AGM am 17. Apr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 – Gut

Nya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient and accessible to downtown.
Aufenthalt von 2 Nächten im April 2024
Antwort von Josie, AGM am 17. Apr. 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 – Gut

Katherine

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Josie, AGM am 17. Apr. 2024
Thank you for your survey.,

8/10 – Gut

Tamara

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Muy bonito hotel solo que el personal no es amable
Aufenthalt von 2 Nächten im April 2024
Antwort von Josie, AGM am 13. Apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

8/10 – Gut

Janice

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Aufenthalt von 5 Nächten im April 2024
Antwort von Josie, AGM am 13. Apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Hervorragend

Virgile

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location
Aufenthalt von 1 Nacht im April 2024
Antwort von Josie,AGM am 13. Apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Hervorragend

Tamika

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
My check in person was the best Ever. So love him
Aufenthalt von 1 Nacht im April 2024
Antwort von Josie, AGM am 13. Apr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 – Hervorragend

Myles

Aufenthalt von 1 Nacht im April 2024
Antwort von Carlos, GM am 1. Mai 2024
Thank you for the 5 star review, we hope to se you again soon.