Zimmersafe, Schreibtisch, Bügeleisen/Bügelbrett, kostenlose Babybetten

Bewertungen von Red Roof Inn Mystic - New London

2 out of 5
Red Roof Inn Mystic - New London
707 Colman Street, Building A, New London, CT

Bewertungen

5,6
128 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
207 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
201 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
184 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
280 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,8/10

Sauberkeit

6,6/10

Personal & Service

5,0/10

Ausstattung

5,4/10

Zustand der Unterkunft

4,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Es ging. Was kann man erwarten von ein billig-Hotel?
Aufenthalt von 5 Nächten im September 2019
Antwort von Soni am 30. Sept. 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

8/10 – Gut

Marcel

Gut: Sauberkeit
OK Motel für eine Übernachtung. Schwaches WiFi
Gutes Motel mit ruhigen, sauberen Zimmern. Leider kein Kühlschrank vorhanden. Sonstige Apparate funktionieren, WC-Spülung war undicht und hat alle 5 Minuten Füllgeräusche verursacht. WiFi-Signal ist sehr schwach und die Kapazität sehr gering - es konnte kaum genutzt werden.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Soni am 25. Juni 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

4/10 – Schlecht

Rudolf

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Würde hier nicht nochmal übernachten.
Der Empfang war mürrisch, eher unsympatisch. Der einzige Lichtblick war gegenüber das Outback Steakhouse.
Aufenthalt von 1 Nacht im September 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2018

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Die Bilder sind extrem nachbearbeitet. Das Zimmer roch wie "nasser Fuchs" - nicht auszuhalten!
Aufenthalt von 1 Nacht im Oktober 2017

8/10 – Gut

Luda

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed with our dog and they had a nice grassy area for walking the dog. Even though the Inn is near a highway it wasn’t loud at all. It is not of cause a 5 star hotel but it was clean and comfy enough to sleep. Plus allowing dogs with no additional charges is big plus. Will stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relation Management am 21. Mai 2024
Hi Luda,We're delighted to hear that you and your furry friend enjoyed your stay with us! Providing a comfortable and pet-friendly environment is important to us, and we're glad to hear that our grassy area for walking dogs met your needs. It's great to know that despite being near a highway, you found the noise level to be acceptable and that you found our accommodations clean and comfortable for a good night's sleep. We appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future.

4/10 – Schlecht

William

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relation Management am 8. Mai 2024
Hi William,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 – Okay

Sheila

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I liked it was pet friendly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relation Management am 7. Mai 2024
Hi Sheila,We're thrilled to hear that you appreciated our pet-friendly policy during your stay with us! We understand that pets are important members of the family, and we're delighted that you and your furry friend had a comfortable and enjoyable experience at our hotel. Thank you for choosing to stay with us, and we look forward to welcoming you and your pet back soon!

6/10 – Okay

Eric

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 19. Mai 2024
Hello Eric,We appreciate you choosing to stay with us and hope you had a comfortable visit. If there's anything we can improve on, please reach out to us directly so we can address any concerns. We value your opinion and aim to make every guest experience exceptional.

2/10 – Ungenügend

Virgil

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Glad i am only passing through. Used to like the red roof inn chain. But this has changed my mind. 1st, they wanted me to sign the check in paper with no prices on the paper. When asked about it, he said it was for the acknowledgement of "no smoking" in the room. 2nd, the a/c in the room was off when i enteredt he room. Turned on and left for 4 hours. Returned and still warm in the room. 3rd. Loud noises outside (people) half the night. 4th, i paid for the superior room. Got a standard. 5th no wifi code. And the signal in the room doesn't work, but as soon as you walk out, work fine.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Virgil, We regret to hear about the challenges you encountered during your recent stay. Guest feedback is crucial for our improvement, and we appreciate your insights on these matters. Rest assured, we will review the points you raised with our team to better enhance the overall guest experience. For any further assistance, please feel free to reach out to our management team directly.

2/10 – Ungenügend

michael

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
i was notcomfortable. it was loud. people hanging outside. this is a welfare motel and shouldnt be renting rooms to travlers who need to sleep and bathe comdtably and safely
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relation Management am 19. Apr. 2024
Hi Michael,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Schlecht

Arismari

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was near the casino but the room s.ellwd like there was a dog in there not too long ago.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relation Management am 3. Apr. 2024
Hi Arismari,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address this issue promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and deodorized to eliminate any lingering odors. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 – Gut

dennis

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relation Management am 28. März 2024
Hi Dennis,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Hervorragend

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice personnel
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Adraine Rediresponse Specialist am 3. März 2024
Dear Lisa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MYSTIC - NEW LONDON. I am happy to read that you found personnel to be nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 – Okay

Marquis

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
My stay was pretty good it’s did its job but the only thing that spooked me that there was bug in my bed so I don’t know if it’s there’s more bugs or it was just the one one bug but my stay was overall was very very good
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Adraine Rediresponse Specialist am 26. Feb. 2024
Dear Marquis,I appreciate you sharing your feedback following your stay at the RED ROOF INN MYSTIC - NEW LONDON. It was great to read that you had an overall good stay with us. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 – Hervorragend

Dilraj, Bronx

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Samantha Rediresponse Specialist am 14. Feb. 2024
Dear Dilraj,Thank you for taking the time to write a review of your stay at the Red Roof Inn Mystic - New London. It's great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 – Okay

charles

Mit der Familie gereist
Gut: Personal & Service
Easy to get in and out the biggest things the place needs a good upgrade and repairs rooms are out dated. Property could use a good cleaning. Close to shopping and food just don't go to the Denny's just saying
Aufenthalt von 6 Nächten im Februar 2024
Antwort von OnielRediresponse Specialist am 14. Feb. 2024
Hi Charles,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. I'm happy to read that you took liking to the convenience of our property to eateries around the area. However, you indicated that you weren't satisfied with our cleanliness. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

6/10 – Okay

Jason

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfortable bed
It was as expected for the price. Comfortable bed and loud a/c which is perfect
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dannielle Rediresponse Specialist am 11. Feb. 2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MYSTIC - NEW LONDON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good value for price, comfortable bed and nice a/c. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

4/10 – Schlecht

ann

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
served it's purpose
very bad smell in room, seriously needs upkeep, missing paint, no shower jel in dispenser, towel bar in bathroom fell of wall, no mini-fridge. It served it's purpose as a 1 night place to shower and sleep but I will not stay again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von OnielRediresponse Specialist am 11. Feb. 2024
Hi Ann,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. Relative to the room you were assigned, please accept our most sincere apologies. On the room I've investigated, and upon investigating I say that you booked a standard room which doesn't consist of the amenity mentioned. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management

8/10 – Gut

Erin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We needed something cheap and close To the casino. We slept showered and left. Nothing fancy but just what we needed. Will definitely go again. 70$ on a Friday night??!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von OnielRediresponse Specialist am 11. Feb. 2024
Hi Erin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. It's nice to read that you took advantage of our hotel's convenience and prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management

2/10 – Ungenügend

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The bathroom sink didn’t work. I had to wash and brush my teeth in the bathtub.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relation Management am 12. Feb. 2024
Hi Jennifer,This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team will address the issue promptly to ensure it is resolved for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ungenügend

Patricia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von OnielRediresponse Specialist am 11. Feb. 2024
Hi Patricia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Mystic - New London. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 – Gut

Vladimir

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Clean. Very poor sound isolation. Noise from next room during night
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Vladimir,We appreciate your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience you experienced due to noise from the neighboring room. Our team strives to maintain a peaceful atmosphere for all guests, and we understand the importance of sound isolation. We will review this concern to ensure a better experience for our future guests.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Chirell RediResponse Specialist am 2. Feb. 2024
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mystic - New London and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 – Hervorragend

Barry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love it here! Very quiet private clean fun!
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Olivia RediResponse Specialist am 31. Jan. 2024
Thank you, Barry, for telling us about your stay at the Red Roof Inn Mystic - New London. I am glad you enjoyed your stay resulting in a 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Jose

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Toni-Ann RediResponse Specialist am 21. Jan. 2024
Hello Jose,I sincerely apologize that your stay at our Red Roof Inn Mystic New - London didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 – Gut

Ricky

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was super nice
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relation Management am 16. Jan. 2024
Hi Ricky,Thank you for your kind words! We are thrilled to hear that our staff made a positive impression on your stay. Providing exceptional service and a welcoming atmosphere is a top priority for us, and it's wonderful to know that our team's efforts were appreciated. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 – Okay

Verlaine

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relation Management am 16. Jan. 2024
Hi Verlaine,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 – Schlecht

Keith

Shower horrible
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relation Management am 9. Jan. 2024
Hi Keith,Thank you for your feedback regarding your recent stay at our hotel. We are committed to providing a comfortable and enjoyable stay for our guests, and it's disheartening to learn that we fell short of your expectations in this regard. Your feedback is valuable, and we will investigate the issues with the shower to ensure it meets the standards we strive for. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New Year's
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 10. Jan. 2024
Hello Joshua,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there is anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

4/10 – Schlecht

Cassandra

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 7. Jan. 2024
Hello Cassandra,We're sorry to see that you rated your stay with us a 2 out of 5. We apologize for any inconvenience you may have experienced during your time at our hotel. If you would like to provide us with more details about your stay, please reach out to our hotel directly so that we can address any issues you encountered. We value your feedback and hope to have the opportunity to better serve you in the future.

8/10 – Gut

Julius

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 7. Jan. 2024
Hello Julius,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 – Hervorragend

Peter

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relation Management` am 19. Dez. 2023
Hi Peter,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Stephan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable room with reasonable price 😁 Rooms were decent as well, the area was safe and sound , the staff were friendly the food was also 👍 nice
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chevanese RediResponse Specialist am 18. Dez. 2023
Thank you, Stephan, for taking the time to share your feedback regarding your experience at the Red Roof Inn Mystic - New London. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our comfortable, and decent rooms with reasonable price, the area was safe and sound, our friendly staff and you enjoyed the food. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is nothing to complain about its 10 out of ten for me😁 . I would definitely….
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chevanese RediResponse Specialist am 18. Dez. 2023
Thanks for sharing this perfect rating, Patrick, following your stay at the Red Roof Inn Mystic - New London. It's great to see you enjoyed your stay and there was nothing to complain about. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Shree

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was perfect 👍 the area was safe and sound there was no any kind of disturbance and everyone was welcoming and friendly overall everything was great 😁😁😁
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relation Management am 15. Dez. 2023
Hi Shree,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our location to be perfect and the surrounding area safe and welcoming. Creating a safe and enjoyable environment for our guests is a top priority, and we are delighted to know that we succeeded in providing a disturbance-free and friendly atmosphere. Your satisfaction is our ultimate goal, and it's gratifying to learn that you had a great overall experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 – Schlecht

Alicia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our room was missing a mini fridge and a microwave. It was not a clean establishment.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 10. Dez. 2023
Hello Alicia,We apologize for any inconvenience you may have experienced during your stay. Our hotel strives to provide the best possible amenities for our guests, and we regret that a mini fridge and a microwave were not available in your room. We appreciate your feedback regarding cleanliness and will share it with our housekeeping team to ensure that similar issues are avoided in the future. Thank you for bringing these matters to our attention.

10/10 – Hervorragend

Abhaya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was perfect 👍 the rooms were decent and staff were very friendly and helping Thank you red roof for woderful time😁 I will visit again😁
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relation Management am 7. Dez. 2023
Hi Abhaya,Thank you for taking the time to share your positive feedback about your recent stay with us at Red Roof! We're delighted to hear that the location was perfect for you, the rooms were to your satisfaction, and that our staff was friendly and helpful. Creating a wonderful experience for our guests is what we strive for, and your kind words motivate us to continue delivering excellent service. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful time.

10/10 – Hervorragend

Lorrie

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relation Management am 26. Dez. 2023
Hi Lorrie,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 – Hervorragend

Abhaya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The most important thing was I didn’t feel alone because staff were very friendly and welcoming. The area was very good and safe 😁😁thank you guys😁😁
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Relation Management am 5. Dez. 2023
Hi Abhaya,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are delighted to hear that you had a positive experience and felt a sense of warmth and hospitality from our staff.Our team takes great pride in providing excellent service, and it's truly heartening to know that their friendliness and welcoming attitude made a positive impact on your stay. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 – Gut

Chad

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
No frills quite and clean, most important things. Very friendly staff.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 29. Nov. 2023
Hello Chad,Thank you for sharing your positive experience with us! We appreciate your compliments on our clean and quiet facilities, as well as our friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

2/10 – Ungenügend

Carmina

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was nothing to like in this hotel. The door to the bathroom did not close, no soap in the dispenser, the shower didn't work properly. There was a guy rapping at 3am outside, I felt unsafe at this hotel.
Antwort von Guest Relation Management am 15. Nov. 2023
Hi Carmina,We take your feedback seriously, and we will address each issue you mentioned. Our maintenance team will promptly attend to the door, soap dispenser, and shower concerns to ensure they are resolved for future guests. We also take your safety concerns seriously, and we will review our security measures to create a more secure environment for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 – Gut

Jill

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The motel was great. Our neighbor not so much but the motel was definitely one of the better ones we have been in lately
Antwort von Guest Relation Management am 13. Nov. 2023
Hi Jill,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our hotel great and that it stood out as one of the better ones you've experienced lately. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your recognition of our efforts. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 – Hervorragend

Evelia, Alton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Relation Management am 9. Nov. 2023
Hi Evelia,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had an excellent stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 – Hervorragend

Jameson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Toni-Ann RediResponse Specialist am 6. Nov. 2023
Hello Jameson,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Ribert

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 5. Nov. 2023
Hello Ribert,Thank you for choosing to stay at our hotel and for your feedback. We appreciate your positive rating and are delighted to hear that you enjoyed your overall experience with us. We value your patronage and hope to welcome you back in the future.

8/10 – Gut

Sherry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The service was good the beds and pillows were so stiff we all had back and neck pains.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 4. Nov. 2023
Hello Sherry,Thank you for sharing your feedback with us. We truly appreciate your compliments on our service. We apologize if the comfort of our beds and pillows did not meet your expectations. We value your input and will pass this along to our team for future improvements.

6/10 – Okay

Lourdes

Gut: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Guest Relation Management am 31. Okt. 2023
Hi Lourdes,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 – Ungenügend

jessly, New Britain

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
They have very shady practices, I had put I would pay at the hotel at 1pm when check in is at 3pm they were charging my card stating because it’s policy and it’s Saturday. You have 24 hours to cancel, I do not disagree with them charging my card but not at 1pm this can be done by 6-7pm giving the customer time to show up. Felt this is very shady and not right. I have stayed in plenty of hotels this has never happened. not reserving a room here ever again
Antwort von Guest Relation Management am 31. Okt. 2023
Hi Jessly,It's essential that guests are provided with clear and fair policies, and I understand your concerns. Your comments will be shared with the hotel management, and we will take your feedback into consideration to improve our policies and ensure a more customer-friendly experience for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ungenügend

Devar, Brooklyn

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room smelt like mold, very small, pillows had black stains, bathroom incredibly small, curtains were a moldy yellow and black. Outside the hotel was dirty and the people around seemed sketchy. This property felt like it was made for prostitutes and drug addicts. We entered the room, looked around and left instantly. To say The images online were deceiving is an understatement.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Guest Relation Management am 24. Okt. 2023
Hi Devar,Thank you for your feedback regarding your recent stay at our hotel. The issues you encountered, such as the room smell, the size of the room, the condition of the pillows, bathroom, curtains, and the overall environment outside the hotel are completely unacceptable and do not reflect the standards we aim to provide. Your feedback is invaluable, and we take these matters very seriously. We will conduct a thorough review and address these issues immediately to ensure that our rooms and property are clean, safe, and comfortable for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.