Deluxe-Suite, 2 Queen-Betten, Nichtraucher | Hochwertige Bettwaren, Schreibtisch, laptopgeeigneter Arbeitsplatz

Bewertungen von La Quinta Inn & Suites by Wyndham New Haven

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Haven
400 Sargent Dr, New Haven, CT

Bewertungen

5,4
172 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
136 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 8 - Gut" "
161 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 6 - Okay" "
222 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
322 von insgesamt 1013 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,4/10

Sauberkeit

6,8/10

Personal & Service

5,2/10

Ausstattung

4,8/10

Zustand der Unterkunft

5,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Joelle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von AGM am 6. März 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Christian

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Bhavesh Patel am 2. Juni 2023
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 – Okay

Susanne

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Bhavesh Patel am 16. Mai 2023
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

4/10 – Schlecht

Lawrence

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Poor air quality in room.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Pradip

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Overall poor conditions in all aspects.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing experience
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Pete

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed 5 nights, 2 of those nights we had to re-program the keys since they didn't function. One day we came back after housekeeping finished and the door was not fully closed/locked. Fridge leaked. Shower curtain rod loose. AC barely functioned. Free breakfast was not up to LaQuinta standards, very sparse. Room smelled.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von AGM am 23. Mai 2024
Your feedback is very important to us, and I am saddened to hear that your stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 – Ungenügend

Laura

Mit der Familie gereist
Dopo un viaggio di 18 ore alla reception ci hanno chiesto 50 euro per fare il check-in anticipato, e nessuna possibilità di lasciare un piccolo bagaglio in deposito. Pessima accoglienza, e nessuna disponibilità. Camera a dir poco mediocre, calorifero con muffa in bella evidenza. Colazione sotto al limite di accettabilità.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 23. Mai 2024
Your feedback is very important to us, and I am saddened to hear that your stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 – Hervorragend

KYUNGSUK

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 23. Mai 2024
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Hervorragend

Justin

Gut: Ausstattung
Ice hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 20. Mai 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us. I'm so glad that you enjoyed your stay! We hope to see you again soon!

8/10 – Gut

Megan, Hanson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stayed overnight while traveling through the area. Clean but no frills.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 20. Mai 2024
Thank you for taking the time to leave a review. Our guests' feedback is very valuable to us as we wish to continue to strive to provide better and better guest experiences!

8/10 – Gut

Andy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet area
Aufenthalt von 6 Nächten im Mai 2024
Antwort von AGM am 20. Mai 2024
Thank you for taking the time to leave a review. I am so glad that you found the area to be quiet. We thank you for choosing La Quinta Inn & Suites, New Haven, and we hope to see you again!

10/10 – Hervorragend

Tan, Irvine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The biggest pros about this hotel is that it is very close to Yale campus, affordable, has decent complimentary breakfast. A couple years ago, it was very run down, but after recent total renovation, it is now clean, new, very decent.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 13. Mai 2024
We appreciate your comments regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

4/10 – Schlecht

Caitlyn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 13. Mai 2024
I'm sorry that you were unhappy with your stay. We will continue to make improvements and hope you'll give us the chance to better serve you in the future.

10/10 – Hervorragend

Mizanur

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 13. Mai 2024
We appreciate your feedback regarding your recent stay at the La Quinta Inn & Suites New Haven. We always enjoy hearing about the positive experiences our guests have at our hotels.

8/10 – Gut

Evans

Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 14. Mai 2024
Thank you for taking the time to leave a review. We always like to hear about our guests' experiences so that we can continue to provide better and better service. Thank you for choosing La Quinta and we hope to see you again soon!

4/10 – Schlecht

april

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No one at the front dest to check out. There was worker that was an old guy watching TV on his phone in a corner that told my husband to not bother him an leave him alone instead of getting the worker for the front desk so we could check out.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 13. Mai 2024
I am sorry that you weren't assisted better during your stay, and I will be addressing the issue to ensure that it does not happen again. Thank you for letting us know.

8/10 – Gut

Santosha

Mit der Familie gereist
Still being renovated
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 11. Mai 2024
Thank you for taking the time to leave a review, and thank you for choosing La Quinta Inn & Suites, New Haven. We hope to see you again soon!

10/10 – Hervorragend

Jian Cheng

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
😀
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 7. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.

2/10 – Ungenügend

Tanios

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible
Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 6. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Schlecht

Shufeng

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible surroundings, noisy and dirty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 6. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Hervorragend

Felix

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cool
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 6. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 – Schlecht

Aleksandra

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
very unclean, dirty sheets, bathroom and shower we’re disgusting
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 6. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not find your room accommodation to be as clean as you would have liked it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Gut

Justin

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Very easy stay convenient to highway for travel and business
Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 6. Mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel's location to be convenient. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will give serious consideration to your feedback about the availability of drinking water, and we appreciate you letting us know!Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Okay

Gary

Geschäftlich gereist
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 29. Apr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Okay

Eric

Mit dem Partner gereist
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 27. Apr. 2024
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 – Hervorragend

E

Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 27. Apr. 2024
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 – Schlecht

YALING, 1

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 22. Apr. 2024
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 – Gut

RAFAEL

Geschäftlich gereist
Gut: Sauberkeit
Good price!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bob Patel am 22. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Christopher

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exactly what you’d expect from a La Quinta. Convenient location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 22. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 22. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Okay

Byron

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bob Patel am 22. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Okay

Justin

Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 7. Mai 2024
We are always working hard to improve our guests' experiences. /We hope you'll visit again in the future and give us the chance to better serve you!

2/10 – Ungenügend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bob Patel am 22. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Schlecht

Eve

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bob Patel am 22. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Gut

Katie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 22. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Jiayang

Verbesserungswürdig: Zustand der Unterkunft
Dirty management
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 13. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Okay

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 13. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Amy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 10. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Namdeep

Geschäftlich gereist, Mit einer Gruppe gereist
Front desk need training. No one available for 20min. Rooms bed need replacement
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 – Hervorragend

Xin Xin, Potomac

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 – Hervorragend

Edgardo

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 – Ungenügend

Tamara

Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 – Gut

KAYLYN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 – Okay

Linkun

Mit der Familie gereist
Couldn’t provide an extra blanket. The curtains don’t work
Aufenthalt von 2 Nächten im April 2024
Antwort von Bob Patel am 9. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 – Ungenügend

Rajeev

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 – Schlecht

Lorna

Gut: Sauberkeit und Personal & Service
The mattress was awful. It leaned and the head was lower than the feet.
Aufenthalt von 1 Nacht im April 2024
Antwort von Bob Patel am 9. Apr. 2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 – Okay

Gina

Gut: Personal & Service
.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AGM am 2. Apr. 2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 – Ungenügend

Icilda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
Aufenthalt von 1 Nacht im März 2024
Antwort von AGM am 28. März 2024
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 – Okay

Maureen

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 28. März 2024
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!