Abendessen

Bewertungen von Burrstone Inn, Ascend Hotel Collection

3 out of 5
Burrstone Inn, Ascend Hotel Collection
1777 Burrstone Rd, New Hartford, NY

Bewertungen

8,4

Sehr gut

438 von insgesamt 963 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
312 von insgesamt 963 Gästebewertungen haben eine Bewertung von 8 - Gut" "
122 von insgesamt 963 Gästebewertungen haben eine Bewertung von 6 - Okay" "
54 von insgesamt 963 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 963 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

stiven

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 28. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything was great! We hope for the opportunity to host you again in the future! Until then, we wish you safe travels and we hope you have a great week.

10/10 – Hervorragend

Joshua

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Attentive staff on a nice property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 27. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and the staff was fantastic! I will be sure to let them know to keep up the good work. :) We hope that we may see you again in the future for another great stay. Until then, we wish you safe travels and we hope you have a great week!

8/10 – Gut

Georgina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean. Nice rooms.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 27. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything was up to standard! I will be sure to let the staff know to keep up the good work! We hope that we may see you again in the future for another great stay! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

MINGSHU

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 23. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear you had a fantastic time on the property! We hope that you may return to us in the future for another great stay! Until then, we wish you safe travels and we hope that you have a great Memorial Day weekend!

6/10 – Okay

Kristyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 20. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad you enjoyed breakfast and your stay with us. We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a great week!

6/10 – Okay

MICHAEL

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It looks like a nice hotel back in the 80s, but it has aged and needs updating. Quiet area and nice neighborhood in the area
Aufenthalt von 1 Nacht im April 2024
Antwort von Nicole, front desk agent am 20. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad to hear you enjoyed your stay with us! I am sorry about the look of the property. ): We are currently updating a number of things slowly but surely. :) New lobby, pool area and parking lot are all getting done this year! It does get a bit tricky in the summer when we are very busy but I would like to assure you that updates and renovations are in the works. :) We hope to see you again in the future to provide you with an excellent stay! Until then, we wish you safe travels and we hope you have a great week ahead!

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and comfortable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 14. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad you enjoyed your stay! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Grace

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice facility. Only stayed one nite. Food very reasonable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 13. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and hope you have a great week!

8/10 – Gut

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 13. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and hope you have a great week!

10/10 – Hervorragend

vilma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient and quiet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 7. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! I will be sure to let the staff know to keep up their good work! We hope you were able to check out the restaurant for dinner and complimentary breakfast! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week ahead!

10/10 – Hervorragend

Frederick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 7. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us! I hope that you were able to check out the restaurant for dinner and complimentary breakfast! :) We hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week ahead!

2/10 – Ungenügend

Michael, Gansevoort

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nicole, front desk agent am 6. Mai 2024
Thank you for taking the time to complete our survey. We appreciate your feedback! I am sorry to hear you feel this way about the property. Unfortunately without any details on your stay, I will not be of much help. ): We hope that you may reconsider staying with us in the future so we can try and provide you with an excellent stay. Until then, we wish you safe travels!

10/10 – Hervorragend

Zsuzsanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, spacious room, comfortable bed and couch, friendly staff! Definitely will stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 1. Mai 2024
Thank you for taking the time to complete our survey! We appreciate your feedback and will use it to further our guest's experience on the property. We are so glad to hear you had a great time with us! I hope you were able to check out the on site bar/restaurant for dinner and complimentary breakfast! I will be sure to tell the staff to keep up the good work! We hope to see you again in the future, until then, we wish you safe travels and we hope you ave a great week! :)

10/10 – Hervorragend

Levent, Yorktown Heights

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Nicole, front desk agent am 26. Apr. 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We will use your feedback to further support the enjoyment of our guests. We are so glad to hear that you enjoyed the property and everything was up to standard. :) We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great weekend!

10/10 – Hervorragend

Venkat

Aufenthalt von 1 Nacht im April 2024
Antwort von Nicole, front desk agent am 1. Mai 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further our guest's experience with us! We are so glad that you enjoyed your stay with us and we can look forward to your return! I will be sure to let the staff know that they are doing a wonderful job. We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

6/10 – Okay

Erin

Building needs a bit of upkeep and deep cleaning. Staff is courteous and helpful.
Aufenthalt von 2 Nächten im April 2024
Antwort von Nicole, front desk agent am 15. Apr. 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We are so glad to hear that the staff was great and helpful! I will be sure to tell them to keep up the good work! I can assure you also that we are constantly working to update and remodel something on this property. We are trying to make it more sleek and modern! Slowly but surely it is coming along, thank you for the input! We take our guests' reviews very seriously so we can provide great stays for everyone! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Eli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great centered location
Aufenthalt von 4 Nächten im März 2024
Antwort von Nicole, front desk agent am 1. Apr. 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything was up to standard. :) I will be sure to let the staff know to keep up their good work! We thank you for your kind review and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week!

10/10 – Hervorragend

Mayra

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved our stay here! Our room was big, the bed was super comfy. This hotel is super clean. My husband and I will definitely be staying here again. Oh they also have great breakfast!!!!!! Enjoy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 1. Apr. 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and everything was up to standard. :) We take cleanliness, safety and security very seriously at the hotel. I will be sure to let the staff know to keep up the good work! Thank you for you kind review and we hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

6/10 – Okay

Randy, LANGLEY

Mit der Familie gereist
We stayed 5 days and didn’t have our room cleaned once even though they said every 3 days. Other than that place fine
Aufenthalt von 7 Nächten im März 2024
Antwort von Nicole, front desk agent am 28. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am glad to hear that you enjoyed your stay even with the mishap in housekeeping. ): We are trying to get back to full service daily once we have enough staff. :) You are correct, it is only every 3rd day of stay right now with the opportunity to get new items daily just not full service. They normally are set up upon check in and we do take cleanliness very seriously on property, so I apologize, it must have slipped right by the desk agents. ): We are very sorry for the inconvenience. We hope that you may return to us in the future so we can provide you with an excellent stay! Until then, we wish you safe travels and we hope you have a great weekend!

8/10 – Gut

Jim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Burrstone Inn was in a convenient location for our needs, being near Utica University. The building itself is starting to show it's age a bit and the breakfast choices could be expanded with a little more variety, such as fruit. That being said, the staff is friendly and attentive and it is clean.
Aufenthalt von 2 Nächten im März 2024
Antwort von Nicole, front desk agent am 28. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support our guests' enjoyment! I am so glad to hear that you had a great stay with us! I am glad the staff were all helpful and attentive. I will be sure to let them know to keep up their good work. :) We appreciate your patience and understanding with us while we work on renovating the property inside and out. We have a lot of ideas and a lot of cool things happening to the hotel this year we just have to have the right timing. :) I will bring the breakfast issues to the attention of the restaurant manager, as I am sure she can think of something to expand those options for the continental. :) We hope that you may return to us in the future when everything is freshly updated and renovated! Until then, we wish you safe travels and we hope you have a great weekend!

8/10 – Gut

Angel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Nicole, front desk agent am 27. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay on the property. We hope that we my have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a great week!

8/10 – Gut

Yan

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Great
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 25. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything went smooth! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Martha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our 2nd stay at this property. We enjoy eating at the restaurant on site, and the rooms are always clean and comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 25. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and everything went smooth. :) We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

8/10 – Gut

Mary Kay

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Easy to find, very clean, parking was very convenient, nice to have breakfast included in our stay, My only negative comment would be the room did not appear to be sound proof as voices in hallway passed 11:00 and doors closingclosing
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 25. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that you may return in the future for another excellent stay! Until then, we wish you safe travels and hope you have a great week!

10/10 – Hervorragend

Stacey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice area; safe and quiet.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 19. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future for another great stay! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Anne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were only there for one night but the room was very clean and comfortable. The breakfast options were great as well.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 19. März 2024
Thank you for taking the time to complete our survey! We appreciate your feedback and will use it to further support our guests' happiness on property. :) We are so glad that you had a great stay and were able to enjoy complimentary breakfast! I will be sure to let the staff know to keep up their hard work! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet, reasonably priced, efficient.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 5. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! Glad we could host you! :) We hope to see you again in the future in order for us to provide with another great stay! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Alexis, Syracuse

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed for one night due to the hotel being close to my testing area and it was clean, quiet, and convenient! I would Highly recommend
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 4. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! I will be sure to let the staff know that they are doing a wonderful job and to keep up the good work! :) We hope you got to enjoy all the hotel has to offer, like breakfast and the bar/restaurant! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Nicole, front desk agent am 4. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We will use your feedback to further support the enjoyment of our guests! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a great week!

10/10 – Hervorragend

Natalie

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 25. März 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!

8/10 – Gut

denise

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The Inn was very clean, particular notice of snap off shower curtain for cleaning, grab bars, soaps etc and trash liners appreciated. The only negative was extraordinary heat coming
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 23. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests! I am glad to hear that you enjoyed your stay with us on the property. :) I will be sure to let the staff know to keep up the good work! I will also have maintenance check in to the room and make sure the heater is in working condition. We hope to see you again in the future, until then we wish you safe travels and we hope you have a great weekend!

6/10 – Okay

Sherri

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 23. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests! We hope that we can make this stay up to you in the future! Until then, we wish you safe travels and we hope that you have a great weekend!

6/10 – Okay

Andrew

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Good hotel not as great as first times we stood.
We stay here often but will start looking for different hotel when we visit our daughter in college. The parking lot wasn’t cleared so one could park. And no welcome at all when we entered usually we atleast get a hello. Doors to room still have to make sure we pull shut. And this is a different room then usual so not sure why every room door has trouble. The bathrooms are good upto date with going green I guess you would say which is nice to see. And clean which is always great.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 22. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests. I am so sorry to hear of the inconveniences you faced while on property! Safety is taken very seriously here at the hotel and we would like all guests to feel happy and comfortable! We would never place someone in a non- securable room and I do apologize for you being made to feel that way. ): I would like you and all future guests to know that we are actively working on replacing all damaged doors. We hope to have a lot of them done by the summer. :) We appreciate your patience and understanding with us while we make the necessary changes to the property. We hope that you may reconsider you decision in the future. Until then, we wish you safe travels and we hope that you have a great weekend!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 16. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay on the property! We hope you were able to stop in to The Beer Garden while here with us! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope that you have a great weekend!

10/10 – Hervorragend

Edward

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Impressed
Easy check in and check out. The room was very clean. Having a separate bar area was very nice as well. Would definitely stay again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 16. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us on the property and the staff was great! We are also glad you got to enjoy The Beer Garden while you were here. :) We hope that we may see you again in the future to provide you with another excellent stay! Until then, we wish you safe travels and we hope that you have a great weekend!

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Nicole, front desk agent am 9. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use your feedback to further support the enjoyment of our guests. I am so glad that you enjoyed your stay with us and had a great time! We hope to see you again in the future, and until then, we wish you safe travels and we hope you have a great weekend!

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was pleasant, friendly and great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nicole, front desk agent am 7. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests! We are so glad to hear that you enjoyed your stay with us on the property! I will be sure to let the staff know that they are doing a great job. Thank you for choosing The Burrstone Inn and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week and weekend!

10/10 – Hervorragend

Tisha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Nicole, front desk agent am 29. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a happy and healthy new year! :)

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 29. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future. :) Until then we wish you a happy and healthy new year! :)

8/10 – Gut

kimberly

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Decent property and room was clean and bed comfy! Only problem I had was body wash in shower empty. Overall pretty good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 23. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that most everything went well with your stay! I am sorry about the body wash being empty, I will have housekeeping replace this if it has not been done already. :) Thank you for your feedback! We use it to further support our guests and staff on property. :) We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope that you have a happy and healthy new year! :)

10/10 – Hervorragend

Rami

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 16. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us on the property! We are so glad we were able to host you and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a happy and healthy new year! :)

10/10 – Hervorragend

DANICK

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 9. Feb. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use your feedback to further support the enjoyment of our guests! We are so glad you enjoyed your stay with us on property, and we hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great weekend!

8/10 – Gut

Robert

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nicole, front desk agent am 12. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear you enjoyed your stay with us! We are glad we could host you! We hope that we may see you again in the future to offer you another great stay! Until then, we wish you safe travels and hope you have a happy and healthy new year!

6/10 – Okay

Brian

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nicole, front desk agent am 8. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad to hear you enjoyed your stay with us. We hope that we have an opportunity to host you in the future. :) Until then, we wish you safe travels and we hope you enjoy the new year!

10/10 – Hervorragend

Roxanne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 8. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a happy new year!

10/10 – Hervorragend

Arthur

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything was great!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nicole, front desk agent am 8. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a happy new year!

8/10 – Gut

Timothy

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nicole, front desk agent am 2. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and hope you have a safe and happy new year!

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Nicole, front desk agent am 2. Jan. 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have a safe and happy new year! :)

8/10 – Gut

Verifizierter Reisender

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
No service of room during 3-night stay.
Three night stay. No room servicing during the stay. Same towels and ran out of TP and coffee of course. Nice hotel with staff off one day for Xmas but on the next day most of hotel got cleaned but our room was not serviced once.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Nicole, front desk agent am 28. Dez. 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! Please allow me to explain how housekeeping services work on property, since this should always be explained upon check in and I am terribly sorry this wasn't told to you. ): Our staff does not clean every day, only every third day of stay will you receive a full service of your room. Other than that, guests should be given housekeeping tags that are placed on the outside of the doors to let housekeeping know you need new items. :) We appreciate your patience and understanding with us while we work on new housekeeping strategies for all our guests and staff. :) Thank you again for the kind review and letting us know what is going on. We hope that we will see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a happy New Year! :)

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nicole, front desk agent am 26. Dez. 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future in order to provide you with another excellent stay! Until then, we wish you safe travels and have a happy new year! :)