- Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad Service + Poor Facilities = Sol-Hotels
If you already have a positiv 5-stars-hotel-experience, you should avoid this place! This is not a hotel, this is a touristic factory. Here a short overview of our (short) 3-days-stay in the Sol-Hotels: - The hotel is placed far away from the UNESCO city of Nessebar - You need car or taxi, if you would like to visit some other places - We came by car. The first we were told by the guard (!) was, that we must pay for the parking. No welcome and no help for the luggage! - The reception was not occupied and we needed to wait - The expected 45m2-big-stay with 2 bedrooms was actually two connected normal rooms - The key-cards failed - The carpets were not clean (hairs everywhere, but not ours!) - The bathrooms were not cleaned, only the towels were changed. Taking a shower flooded the bathroom. Then they turned off the warm water in one of the two bathrooms, so we could use only one of them - The room safe was blocked and we could not use it - The food in the restaurant was poooooooor and horrrrrible. There was also no service! Only buffet with poor cooked meals. All drinks - wine included - came from drink machines. During the meals the cleaning ladies cleaned the floor - just terrible! etc. etc. etc. We strongly recommend you to avoid this place, if you have some expectations!!!