Thank you for taking your time to fill out this survey, we appreciate your feedback as this will help us grow as a hotel and company. We are very sorry about your experience with our staff, an unfortunate situation occurred and we as a team need to make sure everything going on is handled with care. Thank you for staying with us and hope you have a wonderful new year!

Thank you for taking your time to fill out this survey, we hope to see you back in the near future.

great, I am so happy you had such an awesome stay!

thank you so much for the great review, I will share the opportunities with the team. Have a great day!

Thank you for the great review and we will see you the next time you are in Nashville!

Thank you for the great review! we hope to see you back soon.

Thank you so much for the kind words! That means a lot to our property and hope to see you back soon!

I am so happy to hear you had such an amazing stay!! please be sure to come back real soon.

Thank you for the great review and we hope to see you soon at Hyatt House

Thanks for the review and we hope to see you again!

Good Morning! You will be happy to know that the pool is now open!! Make sure you return soon to enjoy it. Have a great day!

i am so happy to hear you had such a great time, please come back soon!

hello! I will be bringing this to my team's attention, this is not acceptable, and I do apologize about that, that must have made you very uncomfortable. Please know that is not our standard and hope you will give us another try!

thank you so much for the great review!!! we hope to see you back soon.

Good evening! I wanted to apologize for the Gym experience you had and will make sure my team know that they need to be replaced, that awful!! If there is anything else, I can do to ensure your return please let me know!

Good afternoon! Please give the hotel a call so we can go into detail about your stay.

Thank you so much for the review! I am so sorry you had such a bad experience with the bar, please make sure to follow up with us about your bar interaction.

I do apologize about the noise of downtown! I know it can get crazy!! Please know we are doing our best to minimize the noise and will take this into consideration.

thank you so much for the great review! hope to see you soon at Hyatt House!

This is great to hear, Marvin! We hope to see you again.

Dear Joshua,We are glad to hear you had a nice stay. We hope to see you again!

Thank you, Brittany! We are glad you loved your stay here.

Thank you so much for the great review! We hope to see you back soon!

Hi Shawn, I am glad you had a great stay with us at Hyatt House Nashville. We hope to see you again soon!

what could we have done better during your stay?

Dear Eugenio, I’d like to apologize on behalf of our entire staff. We fell short of your expectations with our cleaning services and you didn’t receive the quality guest experience you’ve come to expect of our brand. We strive to provide a more-than-satisfactory stay for everyone and I’m sorry we didn’t do so in this case.We hope you will give us another chance to make things right during your next stay in Nashville.

Hi Paul,Thank you for the feedback regarding your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. If you’d like to discuss this further, please give us a call.

I am glad to hear my staff took great care of you. !

Thank you, Dominic. We are glad you enjoyed your stay.

please provide more details about the wait at the front desk. Thanks!

Good morning!I will make sure to pass this on to the team. Please let us know what we can do better for your next stay with us!

we are happy you enjoyed your stay with us!

thank you so much for the great review! hope to see you soon!

thank you for such a great review! make sure to come back soon

another great review! we hope to see you again soon!

thank you for your review and we hope to see you again soon!

thank you so much for the great review! see you again soon :)

what could we have done to make it a perfect stay?

wow!! thank you so much for the great review:)

Thank you for the good review! We hope you will return soon:)

Hi Rob,It's truly delightful to receive such positive news. I'm thrilled that we could contribute to making your trip with your son a memorable one.Wishing your son all the best in his pursuit of finding the perfect university fit.

can't wait for your return, and more great reviews!!

Good morning!I will be bringing this to my teams' attention. Thank you so much for the review and hope to see you back soon!

awesome!! Make sure to book with us on your next trip!

Good morning! Please call the hotel with more details about the stay. I would like to help in any way I can with the situation.

Hi Melissa,Thank you for the feedback regarding your recent stay. We will use this to ensure our guests are treated the right way. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. If you’d like to discuss this further please give us a call.

Thank you for the great review, we hope to see you back soon!

Thank you!! We hope to see you at Hyatt very soon, Have a great day!