"Our family of six arrived very late and were informed by the front desk that the double queen studio room we had reserved months earlier did not include a sleeper sofa, as advertised. Despite expressing our disappointment and receiving no satisfactory assistance, we found ourselves with no other options but to stay, given the late hour (after 2 am). Unfortunately, the valet failed to offer any help with our luggage or even locate a luggage cart. We ended up spending additional time searching for one ourselves.
Upon finally reaching our room, we were relieved to discover that there was indeed a sleeper sofa! It left us wondering why the front desk was unaware of this fact. On a positive note, the room itself was clean and the beds were comfortable.
As for the complimentary breakfast, it was nothing to rave about. The hot items were barely edible, and the juices were disappointingly watered down. However, we did appreciate the presence of bagels, yogurt, and cereal.
Overall, the hotel was quite nice, but the staff’s level of customer service left much to be desired."