Innenpool, geöffnet von 09:00 Uhr bis 22:00 Uhr, Liegestühle

Bewertungen von Comfort Inn & Suites Nashville Near Tanger Outlets

2.5 out of 5
Comfort Inn & Suites Nashville Near Tanger Outlets
400 Collins Park Drive, Antioch, TN

Bewertungen

6,8
214 von insgesamt 854 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
245 von insgesamt 854 Gästebewertungen haben eine Bewertung von 8 - Gut" "
156 von insgesamt 854 Gästebewertungen haben eine Bewertung von 6 - Okay" "
112 von insgesamt 854 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
127 von insgesamt 854 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,4/10

Personal & Service

6,4/10

Ausstattung

6,8/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Das Frühstück war sehr gut. Das Hotel etwas abgenutzt aber für uns okay.
Antwort von Manager am 1. Nov. 2017
We do understand that many of our guests have different needs and we try to accommodate those needs to the best of our ability. Thank you for the feedback having to do with our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 – Ungenügend

Susan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was horrible. Couch was dirty and broke. Jacuzzi tub was broke and pubic hair all in it. Soda machine was empty anf gave us nickels back as a refund. Place was all around dirty and 10 dudes from india seemed to be everywhere. Human trafficking vibes from all the creepy men standing around doing nothing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Susan, We are sorry to learn about your recent experience. We take all feedback seriously and will address your concerns appropriately. Your comments will be shared with our team for further review.

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 19. Mai 2024
Hello Cynthia,We are thrilled to hear that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful stay!

6/10 – Okay

Brandi

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Property was dated. The front door had been damaged. The area was inconvenient for wanting to see downtown- $20-$30 Uber each way Bed was comfy and the ac drowned out the highway noise.
Antwort von Manager am 15. Mai 2024
Hello Brandi, We appreciate your feedback regarding your recent stay. We take all guest comments seriously to continually improve our services. We're glad you found the bed comfortable and the AC effective. For more central locations, we recommend exploring our other properties in the downtown area. Thank you for sharing your experience with us.

2/10 – Ungenügend

Harmony

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people want nice to no one
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Harmony, We are disappointed to hear about your experience and appreciate you bringing this to our attention. Guest satisfaction is of utmost importance to us, and we take your feedback seriously. Should you like to discuss your stay further, please feel free to reach out to our management team. Thank you for choosing to stay with us.

4/10 – Schlecht

Sarah

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room wasn’t even cleaned just sheets changed. Dirty bathtub and carpet burn holes in the blanket Hot tub was tepid at best and full of floating nasty stuff. My daughter got an infection.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 11. Mai 2024
Hello Sarah,We're sorry to hear about your experience. Guest satisfaction is a top priority for us, and we encourage you to contact management directly to address any concerns you may have from your recent stay. Your feedback is valued as we continuously strive to improve our services for all our guests.

2/10 – Ungenügend

Dana

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I did not enjoy my stay at all! Needs to be upgraded, painted, & modernized. Hotel is old and looks like it. It was not worth the cost at all! I’m an unhappy customer! I could hear the car noise from the interstate.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello Dana, We regret to hear about your experience. Guest feedback is valuable to us for future improvements. If you have further comments, please reach out to our management team directly.

2/10 – Ungenügend

Ruth

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Liked the pool my grandkids enjyed that. But the owner & his assistant are very rude !! I had food delivered to my room and it was someone I knew so we talked for a few minutes and then the manager came to my door and told me and my grandkids to leave immediately because they don't allow visitors but when the food arrived the the assistant was in the room fixing the TV and didn't say anything about it so I told them I wanted my refund they said NO YOU LEAVE WITH NO REFUND BECAUSE YOU SIGNED THE LITTLE ELECTRONIC PAD AND IT SAYS NO VISITORS!! SO THEY GAVE ME NO MONEY OR IF I WANTED TO STAY I HAD TO PAY ANOTHER 200 DEPOSIT BECAUSE I BROKE THE RULES SO ME AND MY KIDS HAD TO LEAVE AT 3;30 AM TO GO FIND SOME PLACE TO STAY !! THEY ARE RUDE AND EVIL I WOULDN'T WANT MY DOG TO STAY THERE THEY WOULD PROBABLY THRO JIM TO THE STREET!,,,! SO BEWARE!!! DON'T BE FOOLED AND ROBBED!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Ruth, We apologize for any inconvenience you experienced during your stay. We encourage all guests to adhere to our hotel policies to ensure a pleasant stay for everyone. Your feedback has been noted to better serve our guests in the future. It's best to contact our management team directly with any further concerns.

4/10 – Schlecht

Jarvis

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
A cheap hotel that over charges. Room wasn’t cleaned and we found several hairs on sheets and in the shower. Sofa bed was ripped and my brother had to sleep on it two nights. Shower faucet was falling apart. Hotel needs to invest in up keeping premises with the money it charges.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Jarvis, We apologize for the issues you encountered during your stay. We appreciate your feedback and will address these concerns with our team to improve our services. Our aim is to provide a comfortable experience for all guests, and we regret if we fell short in your case. Thank you for bringing this to our attention so we can make necessary improvements.

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 28. Apr. 2024
Hello Christina,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 – Gut

Samuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was massive
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Samuel,We are thrilled to hear that you found our room spacious during your stay. We aim to provide a comfortable and enjoyable experience for all our guests. Thank you for taking the time to share your feedback with us. If there is anything else we can assist you with, please do not hesitate to reach out.

8/10 – Gut

Brian, West Haven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was generally fine, you get what you pay for. Room was refreshed daily. Free breakfast was ok. Neutral on this one, nothing to rave about, nothing to complain about. For a similar purposed trip I'd stay here again.
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Brian,We appreciate your feedback on your recent stay with us. We are glad to hear that you found the room satisfactory and enjoyed our daily room refresh service. Our team strives to provide a pleasant experience for all guests, and we hope to welcome you back on your next trip to the area.

2/10 – Ungenügend

Curtis

Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Curtis,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any details about your experience so we can address your concerns accordingly.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 2. Mai 2024
Hello Paul,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or need assistance, please don't hesitate to contact us directly.

2/10 – Ungenügend

Pam

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
When I arrived at 2am on 4/6 I was told that my stay for 4/5 would be decreased due to the time I arrived. Imagine my surprise when I checked out I was charged for the entire stay. When entering my room I noticed something on the pillow that I thought was a bug, but it was lint. So, this prompted me to pull the covers back and I found two big hairs in the bed. I called the attendant and he “up graded” me and my family to a “suite”! Before leaving the room I noticed the bathroom had a leak by the toilet. The next room was dirty as well; the bathroom sink and tub were not clean. I used one of the towels and the soap to clean the sink and the tub as best as I could. This place is situated by the highway and the windows are old, so we heard every single car that passed by. The place is by a pool hall and it looks and feels as though you are in a rough part of the city. If my trip was longer I would have changed hotels. I will never use this hotel again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 11. Apr. 2024
Hello Pam, We sincerely apologize for the issues you encountered during your stay. Our aim is to provide a comfortable experience for all our guests. We appreciate your feedback as it helps us improve our services. Kindly reach out to our management team directly to address any further concerns you may have regarding your recent stay.

8/10 – Gut

Walter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Standard Choice hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello Walter,We appreciate you sharing your experience with us. If there's anything we can assist you with or if you have any further feedback, please don't hesitate to reach out to our management team directly. We value your input as it helps us improve our services for all our guests. Thank you for choosing Standard Choice hotel.

4/10 – Schlecht

Carrie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Doors that should have locked did not lock, we checked in and checked out a few hours later, and I decided to go with my gut feeling and get out of there.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Apr. 2024
Hello Carrie, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address this issue with our team for further review and improvement. Thank you for bringing this to our attention.

10/10 – Hervorragend

Amin

Gut: Sauberkeit
It was great
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 5. Apr. 2024
Hello Amin,We are delighted to hear that you had a great experience during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 – Hervorragend

Jessie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff and comfortable bed loved the jacuzzi tub.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 2. Apr. 2024
Hello Jessie,We are delighted to hear that you enjoyed the service provided by our staff and found your bed comfortable. Thank you for your feedback on the Jacuzzi tub experience. We appreciate your positive comments and hope to welcome you back in the future.

8/10 – Gut

Nikii

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and super nice staff. However the hot tub was broken and that’s the whole reason I picked this hotel. The pool was freezing as well so the kids didn’t even swim. Pretty disappointing
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 29. März 2024
Hello Nikii, We appreciate your kind words about our staff and cleanliness. We apologize for the inconvenience with the hot tub and pool. Guest feedback is valued for our continuous improvement. Feel free to reach out to our management team to address any additional concerns.

10/10 – Hervorragend

Jody

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Billiards and dinner next door was really convenient place to relax after a long day driving.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Jody,We are pleased to hear that you found our location convenient for unwinding. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another relaxing stay.

2/10 – Ungenügend

Kathryn

Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 19. März 2024
Hello Kathryn,We're sorry to hear about your experience. Please feel free to reach out to us with any feedback so we can address your concerns.

10/10 – Hervorragend

shante

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's comfortable n clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 15. März 2024
Hello shante,We are glad to hear that you found our hotel comfortable and clean during your stay. We strive to provide a pleasant experience for all our guests. Should you have any further feedback or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

2/10 – Ungenügend

Ron

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They charged me $40 dollars extra for my kids! I paid them, and after I checked out because of the conditions and bad treatment from the staff!! I checked out at 9:15pm the same night. And the only thing that was used was towels and the bathroom. They took an extra $100 off my card without my permission!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 14. März 2024
Hello Ron, We value your feedback and apologize for any inconvenience caused during your stay. Please reach out to our management team directly to address any billing discrepancies. Thank you for bringing this to our attention.

6/10 – Okay

adan

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 12. März 2024
Hello adan, We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback from your experience.

10/10 – Hervorragend

shante

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay the rooms are always comfortable and very neat /clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. März 2024
Hello shante,We are delighted that you found our rooms comfortable and clean. Your satisfaction is our priority, and we aim to provide a top-notch experience for all our guests. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team.

10/10 – Hervorragend

Gregory

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 27. Feb. 2024
Hello Gregory,Thanks for choosing our hotel. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 – Hervorragend

Jody

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 28. Feb. 2024
Hello Jody,We are stoked to hear that you had a wonderful stay with us. We look forward to welcoming you back for another excellent experience soon.

10/10 – Hervorragend

Gregori

Mit dem Partner gereist
Gut: Ausstattung
Todo bien bien
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 27. Feb. 2024
Hello Gregori,Nos alegra saber que su estancia fue en general satisfactoria. Agradecemos sus comentarios y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por elegir nuestro hotel!

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 27. Feb. 2024
Hello Pam,We are stoked to know that you had a perfect experience with us! We look forward to welcoming you back soon for another outstanding stay.

8/10 – Gut

Tiffany

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 24. Feb. 2024
Hello Tiffany,We appreciate you choosing our hotel for your stay! If you have any suggestions or feedback, feel free to reach out to us so we can continue improving our services to better serve you in the future.

10/10 – Hervorragend

Tyler

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 23. Feb. 2024
Hello Tyler,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back soon!

2/10 – Ungenügend

Raynell

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Upon booking the stay I was never notified it would be an $100 deposit, the”heated pool” was ice cold, and the hot tub wasn’t even half way filled. I had my wife and daughter along with me so we wanted to use the pull out sofa it had stains on it and no linen, I asked attendant and he gave me a sheet, and thin duvet cover, and told me this will keep her warm, I went back and demanded a comforter and he said he didn’t know if he had anymore, he found one though. I demand my money back!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Raynell, We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback concerning the deposit, pool temperature, and hot tub level. Rest assured, we value your comments and will share them with the team. Should you need further assistance, please don't hesitate to contact management for further assistance.

2/10 – Ungenügend

Brian

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
It felt unsafe
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Brian, We're sorry to hear that you felt unsafe during your stay. Your feedback is important to us, and we will share it with our team to ensure we continue to provide a secure environment for all our guests. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 – Gut

Kim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was nice and quiet. Convenient
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 19. Feb. 2024
Hello Kim, We are pleased to hear that you found our hotel nice and quiet, and that you found it convenient during your stay. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us.

2/10 – Ungenügend

Dlow

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 19. Feb. 2024
Hello Dlow, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly so we can address any concerns you may have.

10/10 – Hervorragend

Clare

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a little bit of a challenge to get turned onto the street that went into the property of the hotel at first because of where the hotel is located. Man behind the desk when I checked in was very nice and got me set up with exactly what I wanted with no problem. He was very patient and courteous with me. The suite we were in was great. We had a good nights rest and woke up rested and ready for the new day. I would recommend the motel. 🙂👍
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 3. Feb. 2024
Hello Clare,Thank you for taking the time to share your experience at our hotel. We apologize for any difficulties you encountered finding our property. We're glad to hear that our front desk staff assisted you in a friendly and efficient manner, and that you enjoyed your comfortable suite. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

4/10 – Schlecht

Spencer

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 3. Feb. 2024
Hello Spencer, We apologize for any inconvenience you experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had. We strive to provide excellent service to all our guests and would appreciate the opportunity to improve your experience.

10/10 – Hervorragend

Gemesha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 31. Jan. 2024
Hello Gemesha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We strive to provide excellent service and create a memorable stay for all our guests. It was a pleasure having you as our guest, and we hope to welcome you back again in the future. Safe travels!

10/10 – Hervorragend

Any

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lindo
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 1. Feb. 2024
Hello Any,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
My 2 stay it was convenient location to where I was going close to mall and restaurants. Management was not present for check out wait 10mins then just left. 1. No breakfast (whole stay) 2. Last day absolutely NO HOT WATER. 3. Window was left open and would not close.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 29. Jan. 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your compliments on our hotel's convenient location. We regret to hear about the lack of breakfast options and the issues with hot water and the window. We value your feedback and will share it with our team for improvement. We hope to have the opportunity to welcome you back in the future and provide a more pleasant experience.

10/10 – Hervorragend

Mahmoud

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I lament my decision to stay at this property. The management is uncooperative, and cleanliness is lacking. The absence of transportation and the unsafe surroundings compelled me to change hotels during my visit for my wedding in Nashville.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 27. Jan. 2024
Hello Mahmoud,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a clean and safe environment for our guests. We encourage you to reach out to our management team directly to discuss any specific concerns you may have had. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 – Ungenügend

Lalsi

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 26. Jan. 2024
Hello Lalsi,We're sorry to hear that your recent experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so that we may address any specific concerns you may have had. We strive to ensure that every guest enjoys a positive stay and would welcome the opportunity to make things right.

8/10 – Gut

Ray

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 27. Jan. 2024
Hello Ray, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 – Ungenügend

David, Urbandale

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 25. Jan. 2024
Hello David, We're sorry to hear about your recent experience at our hotel. We value your feedback and would appreciate it if you could reach out to us directly so we can address any issues you may have encountered. We strive to provide a positive and comfortable stay for all our guests, and we apologize if we fell short in meeting your expectations. We hope you will give us another opportunity to provide you with a better experience in the future.

2/10 – Ungenügend

Daryl

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 20. Jan. 2024
Hello Daryl,We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our hotel directly so that we may address any specific concerns you had. We value your feedback and strive to provide excellent service to all our guests.

4/10 – Schlecht

Jake

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 17. Jan. 2024
Hello Jake, We apologize for any inconveniences you may have experienced during your stay. Please feel free to contact our hotel directly with any feedback you would like to share, as we value your satisfaction. We hope to have another chance to exceed your expectations in the future.

6/10 – Okay

Theresa

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Although the room was nice, there was no hot water and we are in the middle of winter! I tried calling the service desk and no one answered. When we left the hotel for an outing, there was no one at the desk. When we got back, a man was sitting at the desk and I immediately told him that there was no hot water. Instead of addressing my statement, he yelled that I could not park in front of the door. I informed him that I didn’t park in front of the door that I had taken an Uber. I reiterated that we had no hot water. He then stated that we would have hot water by morning. However, the hot water never came.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 13. Jan. 2024
Hello Theresa,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the hot water during your stay. We strive to provide a high level of service and I apologize if we fell short in addressing your concerns. We appreciate you bringing this to our attention and please know that we will address this with the appropriate team to ensure this does not happen again in the future.

10/10 – Hervorragend

Michele

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean and comfortable place. The breakfast was good.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 10. Jan. 2024
Hello Michele,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel clean and comfortable. It is great to know that you enjoyed the breakfast as well. We strive to provide excellent service and we hope to welcome you back in the future for another enjoyable stay.

2/10 – Ungenügend

Carl

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
We didn’t get hot water until the last night of December 30- January 2 and the key card failed Twice.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Manager am 8. Jan. 2024
Hello Carl, Thank you for sharing your feedback with us regarding your recent stay from December 30 to January 2. We apologize for any inconvenience caused by the delay in hot water availability and the issue with the key card. We appreciate your patience and understanding. We kindly encourage you to contact our management team for further assistance with this matter.