Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
419 von insgesamt 535 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
419
69 von insgesamt 535 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
69
25 von insgesamt 535 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
25
10 von insgesamt 535 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
10
12 von insgesamt 535 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
12
9,6/10
Sauberkeit
9,6/10
Personal & Service
8,8/10
Ausstattung
9,4/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
Mit der Familie und kleinen Kindern gereist
23. Aug. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hervorragend ! Wunderschöne Anlage und toller Service!
Verifizierter Reisender
Aufenthalt von 3 Nächten im August 2019
Antwort von Hotel Manager am 26. Aug. 2019
Thank you for your review! We are thrilled you enjoyed our facilities and that our ladies and gentlemen provided you with great service. We hope to welcome you back again soon!
10/10 – Hervorragend
Verifizierter Reisender
20. Okt. 2018
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von The Ritz-Carlton Golf Resort, Naples am 23. Okt. 2018
Thank you for your feedback! We greatly appreciate it and look forward to welcoming you back to Naples in the future!
8/10 – Gut
Verifizierter Reisender
23. Juli 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing time
Top Service
Top Price
Top room
We liked our stay
Sehr gut
Verifizierter Reisender
Aufenthalt von 3 Nächten im Juli 2017
Antwort von Steven T. am 29. Juli 2017
Thanks for staying with us. We appreciate your feedback!
8/10 – Gut
Marlies, Österreich
20. Juli 2016
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel für Golfer
Haben das Hotel nur zur Übernachtung gebraucht, da wir im Ritz Carlton Beach resort ein Dinner hatten.
Marlies
10/10 – Hervorragend
mm, nrw
18. Juli 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Leider im Regen, tolle anlage
Hatten Shuttle vom Golf Resort zum Beach Hotel. Beide Häuser super, nette, freundliche Mitarbeiter. Tolles Abendessen mit Blick auf Golfplatz. Wegen anhaltendem Regen power Shopping in Miramar Outlet.
mm
10/10 – Hervorragend
Volker, München
3. Okt. 2014
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt
Wunderschöne Anlage mit absolut professionellem Personal. Die Qualität des Frühstücks ist sensationell. Besonders gut ist der Shuttle-Service zwischen den beiden Anlagen in Naples.
Volker
10/10 – Hervorragend
Sus., W.
26. Aug. 2014
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Alternative zum teureren Beach Hotel
Hervorragendes Hotelpersonal; 1A Frühstück, klasse Betten, tolles Bad. Zimmer könnte etwas geräumiger sein. Pool des Golfhotels nett, aber nicht spektakulär, dafür kann man aber alle Einrichtungen des Beach Hotels nutzen.
Sus.
10/10 – Hervorragend
Familie 4pers., Schweiz
13. Apr. 2014
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Traumhaft
In allen Belangen ein traumhaftes Hotel.
Familie 4pers.
10/10 – Hervorragend
Verifizierter Reisender
29. Juli 2012
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top of the tops !
Extraklasse, atemberaubend und einfach sensationell schön!
Verifizierter Reisender
10/10 – Hervorragend
Markus, Switzerland
14. Nov. 2011
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne ruhige Lage
Wir verbrachten vom 05. - 10. November 2011 einige Tage in diesem schönen Golf-Resort. Wer es ruhig liebt (ein Shuttle-Bus fährt alle 30 Minuten gratis ins Ritz Carlton Beach-Hotel, wo es mehr busy ist), liegt hier richtig. Unbedingt Golf-View-Zimmer mit Balkon buchen (5. Stock ist Spitze). Das Frühstücksbuffet lässt sich empfehlen. Am Abend ist die Küche eher bescheiden, doch im Beach Hotel gibt es auch das Eine oder Andere.
Markus
10/10 – Hervorragend
Paola
Mit der Familie und kleinen Kindern gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loooooobed the pool area with the slides and lazy river. The staff was greeeeeat. Ill definitely be back.
Paola
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 18. Mai 2024
Dear Paola, It was a pleasure having you at The Ritz-Carlton Naples, Tiburón. We appreciate you mentioning how much you enjoyed our refreshing pool area and The Reservoir waterpark which features a winding river, water slides, and private cabanas. Thank you also for your kind remarks about our exceptional Ladies and Gentlemen. We are excited about your next visit.Jenny Piccione,General Manager
10/10 – Hervorragend
Hamid
26. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful facility, nice staff
Hamid
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear Hamid, Thank you for taking the time to share that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our devoted service. We appreciate being a part of your memorable visit, and we look forward to accommodating you again.Jenny Piccione,General Manager
8/10 – Gut
Wendy
9. März 2024
Wendy
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 11. März 2024
Dear Wendy, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione,General Manager
6/10 – Okay
Tim
24. Jan. 2024
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Great bed, tired room
Great bed sheets and pillows, tired room, ripped curtain, no view, for $1,100 per night not great. But very comfy bed which is a huge deal for us.
Tim
Aufenthalt von 2 Nächten im Januar 2024
Antwort von General Manager am 25. Jan. 2024
Dear Tim, Thank you for taking the time to share about your stay. We are pleased to know you had a good night's sleep, but we are disappointed that we could not exceed your expectations. We regret you felt we could not merit the rate you paid. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from detailed comments where we can improve our guest experience. We hope you will allow us another occasion to welcome you on a future visit.Jenny Piccione,General Manager
10/10 – Hervorragend
Trish
2. Jan. 2024
Trish
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 22. Jan. 2024
Dear Trish, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager
10/10 – Hervorragend
Gemma
Mit der Familie gereist
18. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel! Clean, comfortable. Great service!
Gemma
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 19. Dez. 2023
Dear Gemma, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we are thrilled that our efforts were noticed during your stay. Our Ladies and Gentlemen are dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to The Ritz-Carlton Naples, Tiburón.Jenny Piccione General Manager
10/10 – Hervorragend
Rachael
Mit einer Gruppe gereist
5. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Golfers paradise. There is also a shuttle available to go to the other property where you have access to all of their amenities as well. Wonderful stay!
Rachael
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 6. Dez. 2023
Dear Rachael, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed a wonderful stay with us, especially the exceptional amenities we offer. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager
10/10 – Hervorragend
MariaVictoria
19. Nov. 2023
MariaVictoria
Aufenthalt von 2 Nächten im November 2023
Antwort von General Manager am 21. Nov. 2023
Dear Maria, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager
10/10 – Hervorragend
Laura
22. Okt. 2023
Laura
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 11. Nov. 2023
Dear Laura, Thank you for being our guest at The Ritz-Carlton Naples, Tiburón. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Jenny Piccione General Manager
6/10 – Okay
Gilbert
20. Okt. 2023
Gilbert
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von General Manager am 22. Okt. 2023
Dear Gilbert, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Jenny Piccione General Manager
10/10 – Hervorragend
David
Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
17. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding service and pool area
Breakfast was consistently great
David
Aufenthalt von 3 Nächten im September 2023
Antwort von General Manager am 18. Sept. 2023
Dear David, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for writing such a gracious review. We are pleased that our inspired service exceeded your expectations and that you particularly enjoyed the enriching breakfast experience. It was a pleasure hosting your visit, and we look forward to your return.Jenny Piccione General Manager
10/10 – Hervorragend
Matthew
2. Sept. 2023
Matthew
Aufenthalt von 3 Nächten im August 2023
Antwort von General Manager am 4. Sept. 2023
Dear Matthew, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager
2/10 – Ungenügend
Pawanjit
9. Aug. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pawanjit
Aufenthalt von 1 Nacht im August 2023
Antwort von Reservation Department am 10. Aug. 2023
Thank you for your feedback. We sincerely apologize for any issues you may have received during your stay with us. We do hope you visit us again and enjoy your stay.
10/10 – Hervorragend
Thomas
30. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel
Amazing Resort, everything was perfect! Service from everyone was terrific.The food was great, didn’t have to leave for other dining options.
Thomas
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 31. Juli 2023
Dear Thomas, On behalf of all the Ladies and Gentlemen at The Ritz-Carlton Naples, Tiburón, we thank you for your kind remarks. Your genuine care and comfort is our highest mission, so we are delighted that we delivered in our service commitment to you, and that you were able to take advantage of our refined dining experience. We look forward to your next visit.Jenny Piccione General Manager
10/10 – Hervorragend
Sherrian
Mit der Familie gereist
22. Juli 2023
Sherrian
Aufenthalt von 5 Nächten im Juli 2023
Antwort von General Manager am 25. Juli 2023
Dear Sherrian, Thank you for your gracious rating. On behalf of all of us at The Ritz-Carlton Naples, Tiburón, we would like to invite you for another outstanding visit.Jenny Piccione,General Manager
6/10 – Okay
Roger, Miami Beach
Mit der Familie gereist
13. Juli 2023
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Dod not like much
Roger
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 13. Juli 2023
Dear Roger, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Jenny Piccione General Manager
6/10 – Okay
mark
8. Juli 2023
mark
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 10. Juli 2023
Dear Mark, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed our location, service, and accommodations. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny PiccioneGeneral Manager
8/10 – Gut
anna, Bradenton
Mit der Familie gereist
21. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful hotel, pricey for the area, not a lot of food options
anna
Aufenthalt von 2 Nächten im Juni 2023
Antwort von General Manager am 21. Juni 2023
Dear Anna, Thank you for reviewing your stay with us at The Ritz-Carlton Naples, Tiburón. We are happy to know you loved our beautiful property and that overall you had a pleasant time while you were here. However, we regret not meeting some of your expectations. We are continually striving to improve our services, and we are grateful for the feedback that helps us learn and grow. We appreciate your business and look forward to seeing you again soon.Jenny Piccione, General Manager
8/10 – Gut
Carlos
11. Juni 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Carlos
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Reservation Department am 12. Juni 2023
We appreciate your feedback. Thank-you..
10/10 – Hervorragend
Jennifer
7. Mai 2023
Jennifer
Aufenthalt von 1 Nacht im Mai 2023
Antwort von General Manager am 9. Mai 2023
Dear Jennifer, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager
10/10 – Hervorragend
Verifizierter Reisender
30. Apr. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Everyone so helpful, nice, beautiful
Verifizierter Reisender
Aufenthalt von 1 Nacht im April 2023
Antwort von General Manager am 1. Mai 2023
Dear Guest, Thank you for sharing your experience. It is gratifying to know that you thoroughly enjoyed your stay at The Ritz-Carlton Naples, Tiburón. We strive to provide each guest with an exceptional, personalized experience through our inspired service. Thank you for your comments, and we hope to have the pleasure of welcoming you again soon.Jenny Piccione,General Manager
4/10 – Schlecht
PURNAMA, philadelphia
27. März 2023
Food was disappointing, quality is very low. I expected high end food and dinning experience
PURNAMA
Aufenthalt von 2 Nächten im März 2023
Antwort von General Manager am 29. März 2023
Dear Purnama, Thank you for choosing us and taking the time to leave a review. We are disappointed to know we did not meet your expectations at our hotel restaurant. We work hard to provide quality, fresh food, and we will certainly follow up with the appropriate individuals to address your concerns. We hope you will give us another opportunity to regain your trust the next time you are in the area.Jenny Piccione,General Manager
6/10 – Okay
Carina
Mit dem Partner gereist
13. März 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great staff but there was loud construction at certain times of the day.
Carina
Aufenthalt von 2 Nächten im März 2023
Antwort von General Manager am 13. März 2023
Dear Carina, Thank you for taking the time to share about your stay. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from comments like yours to improve our guest experience. We apologize for not exceeding all of your expectations, and we hope you will give us another occasion to welcome you back for a seamless stay on a future visit.Jenny Piccione,General Manager
4/10 – Schlecht
Mark
Geschäftlich gereist
12. März 2023
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This hotel is not a 5 star hotel.Food is no good.pool is small
Mark
Aufenthalt von 3 Nächten im März 2023
Antwort von General Manager am 12. März 2023
Dear Mark, Thank you for taking the time to evaluate our hotel. We are genuinely sorry for your disappointment with our food and the pool, and that your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored, and we will use your comments to elevate our guest experience. We hope you will consider giving us another occasion to provide you with the quality and seamless stay you deserve every time you choose our hotel.Jenny Piccione,General Manager
2/10 – Ungenügend
Lordis
Mit dem Partner gereist
8. März 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was really disappointed about the room being so noisy and the view . We had water drop sound in the bathroom the whole time.
Lordis
Aufenthalt von 2 Nächten im März 2023
Antwort von General Manager am 9. März 2023
Dear Lordis, Thank you for taking the time to share your comments. Our guest’s genuine care and comfort is our highest priority, and we are disappointed to know about the inconveniences you experienced in your room. We will address these concerns with the appropriate individuals, and we hope you will revisit so we can show you our passion for delivering meaningful and inspiring experiences.Jenny Piccione,General Manager
10/10 – Hervorragend
Edward
25. Feb. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Edward
Aufenthalt von 3 Nächten im Februar 2023
Antwort von General Manager am 18. März 2023
Dear Edward, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager
8/10 – Gut
Kimberly
3. Jan. 2023
Gut: Personal & Service
Kimberly
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von General Manager am 5. Jan. 2023
Dear Kimberly, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager
10/10 – Hervorragend
laura
Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
24. Dez. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast buffet was perfect every morning. Staff went above and beyond every opportunity possible!
laura
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von General Manager am 25. Dez. 2022
Dear Laura, Thank you for sharing that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our breakfast offerings. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again on your next visit to the area. Merry Christmas and A Happy New Year.Jenny Piccione, General Manager
10/10 – Hervorragend
Sharon
18. Dez. 2022
Sharon
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von General Manager am 20. Dez. 2022
Dear Sharon, Thank you for rating your stay at The Ritz-Carlton Naples, Tiburón. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jenny Piccione,General Manager
10/10 – Hervorragend
Ron
Mit dem Partner gereist
17. Dez. 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We understood that you were bombarded with guests etc due to the main house is under repairs..
As always we love and enjoy the Ritz Golf resort.
Ron
Antwort von General Manager am 18. Dez. 2022
Dear Ron, Thank you for your loyalty and kind feedback about The Ritz-Carlton Naples, Tiburón. We love receiving comments like yours, as our goal is to ensure a seamless experience for every guest. It was a pleasure having you, and we look forward to hosting you again soon. Jenny Piccione,General Manager
10/10 – Hervorragend
Elizabeth
12. Dez. 2022
Elizabeth
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von General Manager am 14. Dez. 2022
Dear Elizabeth, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Naples, Tiburón, and we look forward to welcoming you back soon.Jenny Piccione,General Manager
10/10 – Hervorragend
Maurice
Mit der Familie gereist
25. Okt. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were super!!
Maurice
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Reservation Department am 25. Okt. 2022
Thank you for staying with us. We appreciate your feed back!
10/10 – Hervorragend
Isabel
13. Okt. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Isabel
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von General Manager am 12. Jan. 2023
Dear Isabel, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione.General Manager
2/10 – Ungenügend
REGAN
6. Okt. 2022
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
because of the order to evacuate my resident of Ft Myers because of the hurricane Ian that directly hit us.
I attempted to ck in one day earlier and was told that there was no power, no food because restaurant closed, no AC in the room's due to the hurricane Ian that hit Ft Myers the Ritz would not have power for an indefinite period. I then fled on the afternoon of the hurricnae to the east coast of fl talked with front desk mgr. at the Ritz who indicated that there would be no charge for this reservation
REGAN
Aufenthalt von 1 Nacht im September 2022
Antwort von General Manager am 10. Okt. 2022
Dear Regan, We appreciate you sharing this feedback. If you have any queries or concerns, please reach out to me. Thank you for your time. Safe Travels!Jenny Piccione,General Manager
2/10 – Ungenügend
Alessandro
Mit der Familie gereist
2. Okt. 2022
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
No back up generator with hurricane coming!!!
Alessandro
Aufenthalt von 1 Nacht im September 2022
Antwort von General Manager am 5. Okt. 2022
Dear Alessandro, Thank you for your review. We are sorry for any inconvenience you may have endured while you were here. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you once again for your time; you have our assurance that we will share your concerns appropriately.Jenny Piccione, General Manager
2/10 – Ungenügend
Charles
30. Sept. 2022
Charles
Aufenthalt von 1 Nacht im September 2022
Antwort von General Manager am 2. Okt. 2022
Dear Charles, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider a return visit so we can show you the hospitality for which we are known.Jenny Piccione,General Manager
8/10 – Gut
Anne
Geschäftlich gereist, Mit dem Partner gereist
22. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience.
Anne
Aufenthalt von 2 Nächten im September 2022
Antwort von General Manager am 23. Sept. 2022
Dear Anne, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Golf Resort, Naples, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Jenny Piccione,General Manager
10/10 – Hervorragend
Lourdes
Mit dem Partner gereist
9. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed the gym and bar / eating area around the pool. It was safe, clean, quiet and had great parking. Staff was helpful and friendly.
Lourdes
Aufenthalt von 3 Nächten im September 2022
Antwort von General Manager am 10. Sept. 2022
Dear Lourdes, Thank you for sharing your experience at The Ritz-Carlton Golf Resort, Naples. We are pleased to learn that you enjoyed our exceptional amenities, inspiring surroundings, tailored service, and great bar. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager
10/10 – Hervorragend
Michael
23. Aug. 2022
Michael
Aufenthalt von 4 Nächten im August 2022
Antwort von General Manager am 25. Aug. 2022
Dear Michael, Thank you for the perfect rating! The genuine care and comfort of our guests is our highest mission, and we are delighted to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Golf Resort, Naples, and we look forward to welcoming you back soon.Jenny Piccione,General Manager
10/10 – Hervorragend
Elio
15. Aug. 2022
Elio
Aufenthalt von 2 Nächten im August 2022
Antwort von General Manager am 15. Nov. 2022
Dear Elio, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Golf Resort, Naples, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We look forward to having you visit again.Jenny Piccione,General Manager