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Bewertungen von Somerset Westview Nairobi

4.5 out of 5
Somerset Westview Nairobi
LR NO 1 1376 NYANGUMI ROAD, OFF LENANA ROAD KILIMANI, Nairobi

Bewertungen

9,8

Außergewöhnlich

29 von insgesamt 32 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
2 von insgesamt 32 Gästebewertungen haben eine Bewertung von 8 - Gut" "
0 von insgesamt 32 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 32 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 32 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,0/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Audrey S am 22. Apr. 2024
Dear Sharon,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

8/10 – Gut

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing property, especially if you plan to stay a while. The apartments are lovely and full of helpful amenities. Very comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Audrey S am 13. Apr. 2024
Dear Rebecca, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Pamela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property!!!
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Christina

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
They did not honor our group rate even though there were 50 of us. I asked the manager for the TOTAL for how much opening up the second bedroom would be, and she told me the rate for only one night. when i repeated it back to her, she confirmed. if i had known it was not the total i would never have booked it. Very unhappy with our treatment at 4am, though the rooms themselves are very decent
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Audrey S am 29. Feb. 2024
Dear Christina, Thank you for taking the time to share your stay experience with us. We find your feedback to be of significant value and are very disappointed to read your comments. Rest assured that this feedback has been reviewed with the concerned departments and we are putting corrective measures in place to ensure we are consistently delivering the best services to our guests.We do hope to welcome you back and provide a more memorable stay.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Georgina, Ramsey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel . I will stay again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Audrey S am 26. Feb. 2024
Dear Georgina, Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Jonathan

Aufenthalt von 6 Nächten im Januar 2024
Antwort von Audrey S am 8. Feb. 2024
Dear Jonathan,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Dion

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Audrey S am 2. Feb. 2024
Dear Dion,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay here.
Aufenthalt von 15 Nächten im Januar 2024
Antwort von Audrey S am 30. Jan. 2024
Dear David,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Audrey S am 25. Jan. 2024
Dear Guest,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Devoya, San Diego

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very welcoming and accommodating staff. Clean and well maintained property. Very responsive to requests.
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Audrey S am 29. Dez. 2023
Dear Devoya,Many thanks for your positive feedback. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Pamela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay! Very clean and spacious! Accommodated my family well. Beautiful aesthetic, great dining options and nice amenities. Top notch security! Would totally stay again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Audrey S am 8. Dez. 2023
Dear Pamela,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful!
This is an amazing property where you will be pampered and tended to in a beautiful environment by outstanding employees. Enjoy!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Audrey S am 2. Nov. 2023
Dear Guest, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Michael

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Audrey S am 27. Nov. 2023
Dear Michael,Thank you for taking the time to rate us on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

James E.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Audrey S am 17. Okt. 2023
Dear James,Thank you for taking the time to leave a positive review. We look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Raven

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed 3 nights with a group of friends and felt like home. Apartments are modern with high end appliances and fixtures. Rooms are spacious and kitchen is fully equipped. The area felt safe and had a small shopping mall just two blocks away. Staff and security were extremely kind and helpful. The pool was under maintenance the week we stayed but otherwise everything was amazing.
Aufenthalt von 3 Nächten im August 2023
Antwort von Audrey S am 5. Sept. 2023
Dear Raven, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent place to stay in Nairobi
Everything about this hotel was great - the suites are spacious with two rooms and a kitchen. Every appliance worked well, including the laundry, coffee maker, etc. They provide everything you need. The staff was incredibly friendly and helpfu. Great gym. Amazing location. We were able to walk to restaurants, a coffee place and shopping malls. Very few neighborhoods in Nairobi feel safe and clean enough to walk from place to place, so this is a very big plus!
Aufenthalt von 4 Nächten im August 2023
Antwort von Audrey S am 25. Aug. 2023
Dear Linda, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Catherine Anne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the option for coffee across the street. Nairobi is not the safest area to walk around.
Aufenthalt von 3 Nächten im August 2023
Antwort von Audrey S am 13. Aug. 2023
Dear Catherine, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Caroline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel! Everything (and I mean everything) was perfect. Property is beautiful, spotlessly clean and comfortable. The staff are cordial and helpful. The days we spent at Somerset were perfect. Thanks to Anne at reception who answered all my many questions with a smile and offered helpful suggestions.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Audrey S am 4. Aug. 2023
Dear Caroline, Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities and menu offerings. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff member who exceeded your stay experience. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Kathleen

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Audrey S am 4. Aug. 2023
Dear Kathleen, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Ilmira

Aufenthalt von 5 Nächten im Juni 2023
Antwort von Audrey S am 19. Juni 2023
Dear Christopher, Many thanks for your positive review. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Gina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff at this hotel are professional and courteous. They were accommodating and room service was quick. The gym attendant was very helpful with the workouts and helped with workout by making exercise suggestions.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Audrey S am 16. Juni 2023
Dear Gina,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Satomi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
部屋が広く、清潔で、スタッフのサービスも良かった。レストランは、夜遅く迄営業していた。大使館なども近く仕事に便利でした。 治安も良いエリアでした。また利用しようと思います。
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Audrey S am 20. Mai 2023
Dear Satomi,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Risuna

Aufenthalt von 2 Nächten im März 2023
Antwort von Audrey S am 10. März 2023
Dear Risuna,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Azad

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I like the quiet and the soundproofing rooms
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Audrey S am 20. Feb. 2023
Dear Azad,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Mabvuto C

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room theme is unmatched
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Audrey S am 14. Feb. 2023
Dear Mabvuto,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Alexander

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Audrey S am 4. Feb. 2023
Dear Alexander,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

8/10 – Gut

Kamille

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Audrey S am 2. Feb. 2023
Dear Kamille,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Shiraz

Aufenthalt von 3 Nächten im Januar 2023
Antwort von Audrey S am 27. Jan. 2023
Dear Shiraz,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was absolutely incredible! Beautiful hotel all around. The room was very clean and luxurious and staff was extremely helpful. I was blown away by the stay. I highly recommend staying here and will stay here again when I return.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Audrey S am 27. Jan. 2023
Dear Christopher,Thank you for your positive review. I am delighted you were able to take advantage of the property's ideal facilities. Our team takes pride in delivering the best services and leaving guests with warm lasting impressions therefore many thanks for mentioning our staff.We look forward to your continued patronage and in welcoming you back.Kind Regards,Audrey SambuGuest Service Manager

10/10 – Hervorragend

Bill

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Audrey S am 27. Jan. 2023
Dear Bill,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

HAMADY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Audrey S am 27. Jan. 2023
Dear Hamady,Thank you for taking the time to give us feedback on your stay. I am delighted you were able to take advantage of the property's ideal facilities and services as we take pride in delivering a seamless experience to ensure our guests stay is memorable. We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager

10/10 – Hervorragend

Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect
The hotel is brand new and has surpassed our expectations by far not only in terms of the comfort of the room but especially in the service of its people. Well done
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Audrey S am 20. Dez. 2022
Dear Christopher, Many thanks for your positive feedback. I am delighted you were able to take advantage of our property's ideal location and facilities as we take pride in ensuring our guests' stay is memorable by offering a seamless experience.We certainly look forward to welcoming you back in the near future.Kind Regards,Audrey Sambu,Guest Service Manager