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Bewertungen von Gazebo Inn Oceanfront

2 out of 5
Gazebo Inn Oceanfront
1607 S Ocean Blvd, Myrtle Beach, SC

Bewertungen

6,8
149 von insgesamt 478 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
109 von insgesamt 478 Gästebewertungen haben eine Bewertung von 8 - Gut" "
72 von insgesamt 478 Gästebewertungen haben eine Bewertung von 6 - Okay" "
54 von insgesamt 478 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
94 von insgesamt 478 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,4/10

Personal & Service

6,4/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Manfred

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wir hatten schon eine Nacht im Hotel verbracht und haben uns spontan entschieden noch eine Nacht zu verlängern. War alles super - das Zimmer mussten wir zwar wechseln, aber das neue war vom Roomservice vorgezogen worden und gleich beziehbar. Vielen Dank nochmal. Wie bereits erwähnt in der 1. Bewertung ist aktuell ein Umbau im Hotel. Ansonsten ein sehr gutes Preis- Leistungsverhältnis. Wir kommen gerne wieder.
Antwort von Hotel Manager am 29. Mai 2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 – Hervorragend

Manfred

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wir hatten ursprünglich nur 1 Nacht gebucht, hatten dann spontan noch eine weitere dazu gebucht. Personal sind alle sehr hilfsbereit und freundlich. Aktuell wird das Hotel umgebaut, aber das war für uns kein Problem. Pool und Hottub sind auch ok. Hotel hat direkten Zutritt zum Strand. Gute Frühstücksrestaurants im Umkreis von 5 Minuten. Alles in allem ein gutes Preis-Leistungsverhältnis.
Antwort von Hotel Manager am 22. Mai 2023
Dear Guest,Thank you for your stay. Appreciate your nice comments about our team and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Hotel Manager am 1. Aug. 2022
Dear Guest, Thank you for staying with us and taking the time to rate our hotel with a 10-star review. We're happy that you enjoyed your stay with us, and it's always encouraging to hear such positive feedback! We hope to see you again soon. Sincerely Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Hotel Manager am 1. Aug. 2022
Dear Guest, Thank you for staying with us and taking the time to give us a 10-star rating. We're thrilled that we've earned such a high score, and we'll do everything in our power to ensure that your next stay with us is just as pleasant! Sincerely Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect at the beach, nice änd clean
Older motel, well maintained and clean. Perfect on the beach, spacious and clean pool. Friendly staff. Highly recommend, we extended from 1 to 5 days and really enjoyed it.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Hotel Manager am 1. Aug. 2022
Dear Guest, Thanks for the stay. It is encouraging to hear such positive feedback from you. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We are looking forward to serving you in the future. Sincerely, Hotel Manager.

10/10 – Hervorragend

Jessica

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 26. Mai 2024
Dear Jessica,Thank you for your perfect 5 out of 5 rating! We're delighted that you had an excellent experience with us. We hope to have the pleasure of welcoming you back for another wonderful stay soon!Sincerely, Hotel Manager

6/10 – Okay

Jewel

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
View from the room was excellent overall room was clean other then there was sand in the fooor but due to medical appointments we never hit the beach so unsure where that came from but overall was pleasant stay other then the parking was informed we could park up top due to me being half deaf and not able to hear well however the last two nights had to park downstairs which is super tight parking dingy lighting due to the upstairs lot they had half the parking lot marked off for whatever reason I’m unsure but overall if parking issue was resolved we would stay again
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 24. Mai 2024
Dear Jewel,Thank you for sharing your feedback. We're glad you enjoyed the excellent view from your room and found it clean overall. We apologize for the sand on the floor and the inconvenience with parking. We'll address these issues promptly to ensure a more comfortable stay for you in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Claudia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 26. Mai 2024
Dear Claudia, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

4/10 – Schlecht

Leslie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The hotel had roaches people were hanging in the hallway,just wasn't clean , don't look like anything you see on line
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Please know that we take cleanliness and guest comfort very seriously, and we will address the issues you mentioned to ensure they are promptly resolved.Sincerely, Hotel Manager

2/10 – Ungenügend

Cameron

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 18. Mai 2024
Dear Cameron,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the breakfast bar to be a positive aspect of your stay. However, we apologize for any shortcomings you experienced during your visit. Your comments regarding the room size and overall experience are noted and will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay.Sincerely, Hotel Manager

4/10 – Schlecht

ALFRRED JOHN

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
this hotel is old and the cleanliness was mediocre at best--clean towels are at a minimum--the tv had all streaming stations which would lock up and re calibrate--would not stay there on my next upcoming visit
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Hotel Manager am 16. Mai 2024
Dear Alfrred John,We apologize for falling short of your expectations during your recent stay with us. Your feedback regarding the hotel's age, cleanliness, availability of clean towels, and issues with the TV streaming stations is valuable to us, and we will address these concerns promptly to ensure a better experience for our guests. We understand your decision not to stay with us on your next visit and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Not the prettiest of Hotels on the strip, but overall it was clean and the staff was super friendly and accommodating If you're looking for just a place to sleepn at the end of day, this place is great. The beach is only a short walk away from your parking
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Dan,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel clean and our staff super friendly and accommodating. It's great to know that our location was convenient for you, especially with the beach just a short walk away from your parking. We appreciate your comments and hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager

2/10 – Ungenügend

Shelby

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Was not as pictured used another hotel pictures that was nearby never gave me a refund on my deposit and I left the room at top. Do not recommend this place for anyone.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Shelby,We apologize for any inconvenience. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. Sincerely, Hotel Manager

2/10 – Ungenügend

Joseph

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The door to the balcony did not even close all the way it was still half open. It was damaged and I was on the ground floor. Anybody could’ve came in the place was filthy. Disgusting and very noisy and I had a 15 year-old I could not sleep because of all the cigarettes smell from the next room over, they need to demolish the building.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Joseph,We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is concerning, and we apologize for the issues you encountered with the balcony door, cleanliness, and noise disruptions. This is not the standard of service we aim to provide, and we take your comments seriously. We will investigate these matters immediately to ensure they are addressed effectively. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

4/10 – Schlecht

Brooke

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 15. Mai 2024
Dear Brooke,Thank you for sharing your feedback. We apologize for not meeting your expectations during your stay. Your satisfaction is important to us, and we take your comments seriously. If there are specific areas where we can improve, please let us know. We value your feedback as it helps us enhance our services for future guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very nice they have done lots of updates very clean bug free no issues at all
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Manager am 12. Mai 2024
Dear Amanda,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay. It's great to know that you found our staff very nice, appreciated the updates we've made, and enjoyed a clean and issue-free environment. Your feedback motivates us to maintain our high standards, and we look forward to welcoming you back for another excellent stay!Sincerely,Hotel Manager

10/10 – Hervorragend

Mariam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff is very cooperative. The property is right by the ocean, close to a lot of dining and grocery options.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Mariam,Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff cooperative and enjoyed the convenient location of our property near the ocean and dining options. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

2/10 – Ungenügend

Matt

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was so run down, very outdated
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Manager am 8. Mai 2024
Dear Guest,We apologize for the less than satisfactory experience you encountered. We're committed to providing modern and comfortable accommodations, and we'll certainly take your feedback into consideration to improve our offerings. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 – Hervorragend

Jamar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Jamar,Thank you for your perfect rating and for choosing to stay with us. We're delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 – Gut

Barbara

Gut: Personal & Service
Excellent location! Right on the ocean. Not fancy but comfortable rooms. Excellent price! Unfortunately we couldn’t enjoy our beautiful balcony due to the smokers next-door! We even had to keep our door closed when they were smoking! What?Q.
Aufenthalt von 6 Nächten im April 2024
Antwort von Hotel Manager am 5. Mai 2024
Dear Barbara,Thank you for your review and feedback! We're thrilled to hear that you enjoyed our excellent oceanfront location and found our rooms comfortable at a great price. However, we apologize for the inconvenience caused by the neighboring smokers and understand how it could have affected your enjoyment of the balcony. We'll certainly address this issue to ensure a more pleasant experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay!Sincerely, Hotel Manager

10/10 – Hervorragend

Marina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not the best beach access but they have a pool, hot tub and ocean views. Pretty clean rooms and good views! Front desk staff is very nice and takes their time with each person
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Marina,Thank you for your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you enjoyed the pool, hot tub, ocean views, and clean rooms during your stay with us. Your compliments about our front desk staff are greatly appreciated, and we're glad they made your experience even more enjoyable. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 – Gut

Marina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is slightly confusing how to find beach access and getting to the pool. I also do not like under ground parking for personal reasons so I'd prefer the option to stay above ground parking. But the room is cute. and even the side ones have a view of the ocean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Marina,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the cute room and the ocean view, even from the side rooms. We apologize for any confusion regarding beach access and pool navigation. Your comments about the underground parking are noted, and we will consider offering above-ground parking as an option in the future. We appreciate your input and hope to welcome you back for an even better experience next time.Sincerely,Hotel Manager

6/10 – Okay

Janie

Gut: Sauberkeit und Personal & Service
For the price and location it was just what I needed for a quick 3 day stay at the beach to clear my mind
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Janie,Thank you for taking the time to leave your feedback. We're glad to hear that our hotel was what you needed for your quick stay at the beach. We aim to provide value and convenience to our guests, and we're pleased that our location and pricing met your needs. If there's anything specific we can improve upon for your future visits, please let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 – Hervorragend

Kamp

Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 18. Mai 2024
Dear Kamp,We are thrilled to receive your glowing 5-star review on Expedia! It's wonderful to hear that you had such a positive experience during your stay with us. Our team works hard to provide exceptional service, and we're delighted that you found everything to your satisfaction. Your feedback is truly appreciated and serves as encouragement for us to maintain our high standards. We look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager

10/10 – Hervorragend

Kamp

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Hot tub
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 28. Apr. 2024
Dear Kamp,Thank you for your excellent rating and for choosing our hotel. We're thrilled to hear that you enjoyed the hot tub during your stay. It's always great to know that our amenities contribute to a pleasant experience for our guests. Should you plan another visit, we'll be here to ensure your stay remains comfortable and enjoyable. Sincerely, Hotel Manager

6/10 – Okay

Deletha

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Friday morning concierge is not Friendly & welcoming. And i could not ever get a 30 minute late check out.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the lack of friendliness from the Friday morning concierge and for the inconvenience regarding the late check-out request. We'll address these issues internally to ensure a more welcoming atmosphere and better communication in the future. We appreciate your feedback and hope to have the opportunity to serve you better during your next stay.Sincerely, Hotel Manager

2/10 – Ungenügend

Tammy

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 16. Mai 2024
Dear Tammy,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is important to us, and we would like to learn more about the specific issues you encountered during your stay. Please feel free to reach out to us directly so we can address your concerns and work towards improving our services for future guests. We value your input and hope to have the opportunity to make it right.Sincerely,Hotel Manager

10/10 – Hervorragend

Shomaly

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Shomaly,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear John,We are ecstatic to receive your 5-star rating! Thank you for choosing our hotel and taking the time to leave such good ratings. We work hard to ensure that our visitors have a good experience, and we're delighted to hear that your stay exceeded expectations. We hope to host you again in the future and provide another memorable stay. Thank you for your fantastic rating!Sincerely, Hotel Manager

10/10 – Hervorragend

Debora

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Ocean front! Was the best
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 21. Apr. 2024
Dear Debora,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the oceanfront view during your stay with us. It's always rewarding to know that our guests appreciate the scenic beauty our location offers.If there's anything else we can do to make your future stays even more enjoyable, please let us know. We look forward to welcoming you back for another fantastic oceanfront experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely loved this place and it was our first time ever staying here and we will definitely stay there again
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 20. Apr. 2024
Dear Michelle,We're thrilled to hear that you absolutely loved your first stay with us! It's wonderful to know that you had such a positive experience and that you're already planning to stay with us again in the future. Your satisfaction means everything to us, and we can't wait to welcome you back for another fantastic stay. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 – Schlecht

Sean

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 21. Apr. 2024
Dear Sean,Thank you for taking the time to share your feedback. We apologize for any issues you encountered during your stay that led to a less-than-satisfactory experience. Your comments are important to us, and we will work diligently to address and improve upon the areas of concern.If there are specific details or additional feedback you would like to share with us, please feel free to reach out. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Elisheva

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Holes in bathroom ,nails in wall ,dirty patio chairs ,holes in bedding ,drity stove plates and more.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 18. Apr. 2024
Dear Elisheva,Thank you for bringing these issues to our attention. We apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is crucial, and we are addressing these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly.We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

6/10 – Okay

Gary

Mit dem Partner gereist
View was the best part from our balcony.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Gary,Thank you for your feedback. We're glad to hear that you enjoyed the view from your balcony. If there are any areas where we can improve and make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

2/10 – Ungenügend

Stefanie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I spent my spring break at this hotel recommended by a friend. Check in was supposed to be at 3pm, I arrived at 4pm and didn’t get a room until after 7:30. I heard staff telling people that they had a lot of employees walkout which is why it was taking so long. Once I got my room, the thing that opens and closes the blinds was broken off and laying on the dresser. The bathroom was disgusting and hadn’t been cleaned at all. I cleaned the bathroom myself since I knew how short staffed they were and tried to be understanding. I requested towels and was told housekeeping would bring them to me. I never got them. I left a day early because my stay was horrible and being home would feel more like a vacation than that place. When I turned my key cards in, the man in the front told me that I would get my deposit back in a few days. I never got it back. I tried to email the property but of course the email doesn’t work and no one EVER answers the phone at the hotel. I have never had a worse experience than the one at this hotel. The staff was not friendly at all and you could tell they hated their jobs. There were also unsupervised children everywhere.
Antwort von Hotel Manager am 17. Apr. 2024
Dear Stefanie,We sincerely apologize for the multiple issues you experienced during your stay with us. It's disheartening to hear about the delays during check-in, the condition of your room, the lack of cleanliness, and the difficulties in getting assistance from our staff. We understand your frustration and regret that we couldn't provide a better experience for you. We will address these issues internally to ensure they are not repeated. Regarding your deposit, please contact our management directly so we can resolve this matter promptly. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Manager

4/10 – Schlecht

Matthew

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was dirty...long hairs in our tub.. coffee maker looks like it was not cleaned and like a month and I have the pictures of The Moldy coffee grounds that were left in it to show... Hotel kind of stunk the room was nice sort of the bed was cheap but the room was nice but outside of the room definitely need to remodel cuz it looks awful and you can tell it's a slimy Motel once you went inside
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Matthew,We apologize for the cleanliness issues you encountered during your stay. Your feedback about the dirty room, uncleaned coffee maker, and overall condition of the hotel is concerning, and we take these matters seriously. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 – Ungenügend

Jamarus

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Jamarus,We're sorry to hear that your experience fell short of expectations. If you're open to sharing more details about what went wrong during your stay, we'd like to understand and address your concerns to improve our services. Your feedback is valuable to us, and we hope to have the opportunity to make things right and regain your trust in the future.Sincerely,Hotel Manager

4/10 – Schlecht

Crystal, Ft Worth

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Crystal,We're sorry to hear that your experience with us was not up to your expectations. If you're comfortable sharing more details about what aspects of your stay were disappointing, we would appreciate the opportunity to address them and improve our services. Your feedback is important to us, and we hope to have the chance to make things right and provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 – Schlecht

Joseph R

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
At check in a woman was complaining about a used needle in her bed, lunch meat in the fridge when we arrived. Parking is bad anything bigger than a sedan cannot park entrance literally too narrow for a dually and too low for a SUV. The room was decent walking out directly to the pool ocean front. Maintenance was good had to replace the Air conditioner at 1am but responded fast. Guy next door got arrested for domestic violence also but that has nothing to do with the hotel it was just disturbing to hear at 430am. I won't stay here again but at 54 dollars a night in April it was better than some.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Joseph R,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay, including the cleanliness concerns at check-in and the parking difficulties. Your comments about the room's direct access to the pool and ocean, as well as our maintenance team's prompt response, are appreciated. We understand your decision not to stay with us again and will take your feedback into account to improve our services. If you have any further comments or if there's anything we can do to address your concerns, please let us know. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Taylor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 12. Apr. 2024
Dear Taylor,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

8/10 – Gut

Kamilla

Gut: Sauberkeit
um
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 11. Apr. 2024
Dear Kamilla,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 – Schlecht

rickeshia

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The staff overnight was very friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 11. Apr. 2024
Dear Rickeshia,Thank you for your feedback. We're glad to hear that you found the overnight staff to be very friendly. However, we apologize that your overall experience did not meet your expectations. If there are specific areas where we can improve, please let us know so we can address them. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 – Okay

Dewayne

The room wasn’t nothing like what was shown on the pic
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager. am 10. Apr. 2024
Dear Guest,Thank you for the review. We hope that you had an overall pleasant stay. However, we apologize if we didn't meet your expectations in any way. We shall definitely work on your observations. We're committed to our goal of a perfect stay for you next time. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager. am 10. Apr. 2024
Dear Michael,Thank you for the review. I’m glad you had such a nice experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

4/10 – Schlecht

Weslei

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I couldn’t sleep well. There was people arguing all night. Every night. I woke up at 4 AM, 5 AM many many times with someone arguing outside my door on hallway. Inside the hotel the bathroom door doesn’t lock. the opening is too tight. So you need to take shower and do number one and number two with the door open that’s disgusting.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager. am 10. Apr. 2024
Dear Guest,Thank you for writing the review. I’m terribly sorry that we failed to meet your expectations in some ways. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

2/10 – Ungenügend

Jade

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice view
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager. am 8. Apr. 2024
Dear Guest,Thank you for the review. I am glad that you found a nice location. Guests who select our hotel for their stay usually report a high level of satisfaction. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in the area. We guarantee that your next visit will be awesome. I hope that you will choose to stay again.Sincerely,Hotel Manager.

4/10 – Schlecht

Ernest

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn’t like nothing about it. The pictures on Expedia were totally different!!!! This is the second time the pictures made the hotel look better than it really was!!!
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager. am 10. Apr. 2024
Dear Guest,Thank you for your stay. We apologize for any disappointment caused. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 – Ungenügend

Stacey

Mit dem Partner gereist
I felt unsafe the lower parking deck was unsafe
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager. am 8. Apr. 2024
Dear Guest,Thank you for writing the review. I am sorry to hear your experience with us was not what it should have been. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

4/10 – Schlecht

Brittany

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
I didn't like the fact that I had to wait two hours and a half to get into my room. Check in time is at 3 pm but I didn't get into my room until 5:30pm. I kept being told it would be another 30 minutes everytime I check. Front lady in office was professional but didn't know what she was doing. There were at least 10 people was waiting for their rooms to be clean. But when I finally got into my room, the room was pretty clean for the most part and nice. They did allow me to check out at 12pm instead of 11am. Overall, I give them a 6 out of 10.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager. am 8. Apr. 2024
Dear Guest,Thank you for writing the review. I am sorry to hear that you didn’t have a pleasant experience at our hotel. We will review your comments and use them to improve, as we are in a process of continuous improvement. We do strive to make every guest’s experience an excellent one. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 – Okay

Annette

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Rooms were clean building is on and run down a Little. Location was not all that great. Felt a little unsafe in the area.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 6. Apr. 2024
Dear Annette,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of our building and the location not meeting your expectations. Your safety and comfort are our top priorities, and we take your comments seriously. We will address these concerns to improve our guests' overall experience. If you have any further suggestions or feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager