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Bewertungen von Hotel Muskogee

2.5 out of 5
Hotel Muskogee
3133 Azalea Park Dr, Muskogee, OK

Bewertungen

6,2
37 von insgesamt 165 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
38 von insgesamt 165 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 165 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 165 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 165 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,2/10

Sauberkeit

7,2/10

Personal & Service

4,6/10

Ausstattung

5,8/10

Zustand der Unterkunft

5,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Frank

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very dirty property. Sheets and bedding not clean. Stained in several places. Carpeting had a lot of stains. No breakfast available which was advertised on Expedia. Also, a lot of out of order signs (ie exercise room). Not at well maintained property.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Homeless outside of hotel
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Kalista

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I would like to say this was a decent place to stay but I’d be lying if I did. When I first arrived the outside appearance wasn’t so bad. The pool which you could see from the outside was dirty and had trash in it. The place is cheap to stay but the kids and I were looking forward to the amenities. When we first checked in there wallpaper was peeling to the left of the front desk. It smelt of cigarette smoke and cleaner. We went back to our room after we got the key card. We saw that the fitness center was also out of order. When we got to the room our pillows were a little yellow but it looked clean. After a two hours I saw bed bugs! I couldn’t let my kids and I stay there. I told the guy in the front I saw bugs and we were disappointed that there were no amenities and that we’d like to leave. He really didn’t say anything other than he would need to call his manager. They still refused a full refund and charged me for a night despite knowing all the facts. I felt really scammed. Don’t stay here.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

John, Ririe

Did not stay.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Doug

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Like the location and surrounding establishments. Did not like the conditions of the room, public restrooms out of order, workout area out of order, carpets stained, trash remaining from previous occupants in room, ceiling holes, bathroom ceiling repair unfinished, bathroom sink falling off the wall, holes in shower ceiling, dirty showerhead, paint chipped doors. We checked out a night earlier and stayed with family on the last night. Will not be going there again.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Jessica

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

angela

Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Sheila

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Crystal

Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

candy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Benita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Kenneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

6/10 – Okay

Kenneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Elizabeth

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Kenneth

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Harmoni

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Harmoni

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Steven

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Harmoni

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

James

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Downstairs has roaches everywhere. Bed's are horrible. People came to the room while occupie, not once but twice.. Breakfast is toast, oatmeal and cereal shared milk
Aufenthalt von 4 Nächten im November 2023

2/10 – Ungenügend

Devon

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will not stay here again. The place is dirty and noisy through the night. Our beds looked the sheets didn’t get washed well. Pillows were very uncomfortable. Looked like mice poop by walls, air conditioner barely worked.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Wanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Josh

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Monica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No apto para hospedaje si quieres limpieza!
Pésima atención y falta de limpieza en la habitación en el día a día! Pensé que era Comfort Inn por una imagen en la publicidad del hotel que aparece en esta aplicación. Mal desayuno. Hotel en malas condiciones
Aufenthalt von 9 Nächten im Oktober 2023

2/10 – Ungenügend

cecil

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I guess it is because they welcome dog owners but my room smelled like a damp kennel. It also had bugs in it. I tried to sleep there and if I were 30 years younger probably could have but not now. I checked out. The staff was fine, however. This place needs a big renovation or perhaps stay as it is, serving a niche market for big dog owners.
Aufenthalt von 2 Nächten im September 2023

4/10 – Schlecht

Curtis

Aufenthalt von 5 Nächten im August 2023

10/10 – Hervorragend

Camilo alberto

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2023

2/10 – Ungenügend

Linda

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Front desk staff was friendly.
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

rhonda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was dirty and smelled like mold. There was mold in the bathroom and in the carpet by air conditioner. The pool that is advertised was half empty and had green mold in it. The paint was peeling and bricks are missing outside
Aufenthalt von 3 Nächten im August 2023

4/10 – Schlecht

Larry

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The AC did not ok properly in the first room. They did change us to another room. There was a 5 gallon bucket in the hall in front of our door of the second room because of a leak in the ceiling. The TV did not work, couldn't be fixed. There was a bar of soap on the shower ledge from the previous occupant. The toilet paper holder would fall out of the wall. The min-fridge was frozen so solid you could not close the door and it was leaking on the floor. The hall carpet was very worn and shabby. The pool was horrible!!! GREEN water and lots of trash!!! Now for the positive - the bed was very comfortable and clean. The room was over all good.
Aufenthalt von 2 Nächten im August 2023

2/10 – Ungenügend

Sharyn

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2023

2/10 – Ungenügend

Laney

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Patricia

Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

gerald

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Wet hall way room dirty smells of mold
Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

Maddalena

Aufenthalt von 1 Nacht im Juni 2023

4/10 – Schlecht

Crystal

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

Itamar A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Caley, North Richland Hills

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I checked in, which wasn't a smooth process, and went to the room and it smelled like mildew the second I opened the door. There were places on the ceiling that were clearly just painted over mild/mildew. I have asthma and allergies and my chest started hurting after being in the room almost immediately. I went back and informed them I wasn't going to be able to stay there and I left.
Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

George

8/10 – Gut

Harold

Aufenthalt von 1 Nacht im September 2022
Antwort von Manager am 30. Sept. 2022
Hello Harold,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 – Ungenügend

William

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was disgusting when I went to check in they didn’t even have my reservation so I had to find other accommodations
Aufenthalt von 2 Nächten im September 2022
Antwort von Manager am 13. Sept. 2022
Hello William, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 – Ungenügend

Sean

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Filthy hotel
Hotel was extremely dirty. Pool had no water in it and surrounding area was filthy. The maintenance guy was laying on a poolside chair smoking. Floor was filthy. We went to the room, key wouldn’t work. It is absolutely the dirtiest hotel I have ever seen. We could not stay there. I asked for them to reimburse my money. They said they would, but I won’t hold my breath. I was actually afraid to stay there because of the conditions.
Aufenthalt von 1 Nacht im September 2022
Antwort von Manager am 9. Sept. 2022
Hello Sean, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 – Gut

Ronald

Gut: Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Alton

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Well it started off with a very unhappy employee checking us in! Used the lobby restroom to find a stopped up toilet, no soap or paper towels. Room was not the one advertised on Expedia, but the shift supervisor did the right thing and moved us to the correct room. The hall carpet is gross and stained up. The jacuzzi tub was huge and as I expected from my booking. However the faucet was broken and began to leak down stairs even. Paint on bathroom wall chipped up, room door is hard to close, and 2 of the lamps didn’t work. Overall not a great experience!!! Find another place to stay until they clean/fix this place up.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Manager am 20. Juni 2022
Hello Alton,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 – Ungenügend

Jamie

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel is absolutely disgusting. The moment you walk in you get hit in the face with mold/mildew. Walking to the room down the hallway make sure you bring water shoes because you can literally feel all the water under your feet. Hotel had so much moisture in the room even the bed was soaked. Blood stains on the walls in the bathroom. Definitely a drug/prostitution hotel. Not sure how it got so many good reviews because it’s terrible. I checked in and checked right back out. I was traveling alone so I felt very unsafe in the hotel. Staff was nice tho, getting my money back and canceling the room was easy. Do not recommend
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Manager am 14. Juni 2022
Hello Jamie,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 – Ungenügend

Megan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
DO NOT STAY HERE!!!
Absolutely horrible conditions. Number of things wrong. "Full breakfast" is nothing more than frozen breakfast burritos or frozen sandwiches that you have to heat up in the microwave. The pool was green and had not been taken care of, even though it was June. The furniture in the room was damaged; the microwave was dented on top; the TV etc was plugged into a surge protector that was just hanging there; stains in the tub; black mold on the caulk and the ceiling in the bathroom; stains on the wall that were either crayon or blood, not sure which one; only saw housekeeping once even though we were there for 3 nights; had to go into the housekeeping closet myself just to get clean towels. I've posted pics for confirmation. Waiting on Hotels.com to process a refund. Staff would not help since I booked though Hotels.com app. Definitely not even remotely close to worth the almost $400 I paid for it.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Manager am 10. Juni 2022
Hello Megan, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

4/10 – Schlecht

Beckye

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked in Feb for May and my room did not have the jetted tub. They said Expedia put me in room 200 and that is all he could do. I asked to cancell my reservation since the room was not what I had booked and the gentleman called his manager and they said they could not do that, they would be fined for cancelling since they already booked me in. The carpets was filthy through out the hotel and there was profanity written on the door frame of the elevator. The swimming pool was dirty and stagnant water looked like they have not cleaned from the last year. The shower curtain was about to fall off the wall. They did not code me key for they 2 nights so was locked out when we returned and had to have the office rekey.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Manager am 18. Mai 2022
Hello Beckye,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 – Ungenügend

Sadie

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Absolutely disgusting and old. Had we not already been traveling for 10 hours with two young children, we wouldn't have stayed. Other local hotels didn't have availability. Poop on walls, black mold, air conditioning barely worked, several lights and outlets didn't work, which I'm sure is a fire hazard. I wouldn't take my shoes off. We just slept and left.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Manager am 16. Mai 2022
Hello Sadie,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Coulda been alittle better
It was a cute little hotel but the bed was dirty with stains along with sheets and comforters and the window shades were burnt from cigarettes it looked like
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Manager am 16. Mai 2022
Dear Guest,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 – Schlecht

Thomas

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Place was rundown and dirty. No smoke alarm. Toilet ran constantly. Pool was nasty brown. Sheets had blood stains.
Aufenthalt von 2 Nächten im April 2022
Antwort von Manager am 5. Mai 2022
Hello Thomas, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,