Außenbereich

Bewertungen von Holiday Inn Express Hotel & Suites Muskogee, an IHG Hotel

2.5 out of 5

Bewertungen

7,6

Gut

87 von insgesamt 223 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
59 von insgesamt 223 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 223 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 223 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 223 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,2/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

BRENDA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The carpets could be cleaner
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello BRENDA,Thank you for sharing your feedback about the cleanliness of the carpets during your recent stay. Your comments will be shared with our housekeeping team for their attention to ensure we maintain high standards for all our guests' satisfaction.

10/10 – Hervorragend

Gabrielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 17. Mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Hervorragend

Bryan

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 25. Mai 2024
Hello Bryan,We are thrilled to hear that you had a wonderful stay with us! If you have any more thoughts to share, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 – Hervorragend

Chance

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 14. Mai 2024
Hello Chance,We're delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 – Hervorragend

Courtney, Weatherford

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 14. März 2024
Hello Courtney,We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon for another excellent experience!

10/10 – Hervorragend

Rashun

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello Rashun,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 – Ungenügend

Amy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 16. Jan. 2024
Hello Amy, We're sorry to hear that you did not enjoy your recent stay at our hotel. We value all guest feedback and would appreciate if you could reach out to us directly to share any specific concerns or issues you may have experienced during your stay. We strive to provide a positive experience for all our guests, and we would like the opportunity to address any concerns you may have had.

10/10 – Hervorragend

Jonathan, Rosenberg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 8. Feb. 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future!

6/10 – Okay

Ronnie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 24. Dez. 2023
Hello Ronnie,We appreciate your feedback and apologize for any shortcomings during your stay. If you have any specific concerns or suggestions, please feel free to reach out to us directly so that we can address them and improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 – Ungenügend

Steven

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Nothing
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 2. Dez. 2023
Hello Steven, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team for further improvement. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

10/10 – Hervorragend

Robin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 25. Nov. 2023
Hello Robin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

8/10 – Gut

Rickie

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 2. Nov. 2023
Hello Rickie,Thank you for sharing this rating, and we welcome you to visit us again anytime

8/10 – Gut

Sheri

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im August 2023
Antwort von Manager am 6. Sept. 2023
Hello Sheri,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Customer Care Team am 16. Aug. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Schlecht

Jonathon

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
All of the cloth items in the room (i.e. bedding, chair, carpet, etc.) was damp. We don't know if it was the humidity or what, but it was weird. We would've said something to the front desk worker, but they were coughing a lot (they mentioned having pneumonia?), and we think they were not sober on our late night arrival. Because of the potential for infection/dealing with someone under the influence, we decided to just deal with it, and sleep under damp covers since it was a safe place to sleep on our way home.
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 14. Aug. 2023
Hello Jonathon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 – Hervorragend

Amy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manager am 2. Sept. 2023
Hello Amy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Customer Care Team am 6. Juni 2023
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 – Schlecht

Cathy

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Date time desk clerk, she was very rude , but the rest of the staff was excellent
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Manager am 25. Mai 2023
Hello Cathy, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 – Hervorragend

Ira

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 17. Mai 2023
Hello Ira,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 – Ungenügend

Becky

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The Manager Michelle was ruder than ever to me. Told me to go stay elsewhere & she Refused to help me.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Manager am 10. Mai 2023
Hello Becky, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 – Schlecht

Rachel

Verbesserungswürdig: Zustand der Unterkunft
The pool area smelled of too much chlorine and burned eyes. The oven was down at hotel and therefore very limited breakfast available. 0 protein, mostly carb loaded items, no fruits or other options, juice was out. No one at front desk to do full signout. Ended up leaving cards in box and hoping checkout was completed.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 9. Mai 2023
Hello Rachel, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im März 2023
Antwort von Manager am 5. Apr. 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Manager am 19. März 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Gut

Janie

Aufenthalt von 1 Nacht im März 2023
Antwort von Manager am 5. Apr. 2023
Hello Janie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Manager am 7. März 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 – Gut

Casey

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Manager am 25. März 2023
Hello Casey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 – Hervorragend

Terra

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Manager am 22. Feb. 2023
Hello Terra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 – Hervorragend

Rachael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Manager am 5. Feb. 2023
Hello Rachael,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 – Ungenügend

ruben

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Very clean
Antwort von Customer Care Team am 5. Jan. 2023
Hi Ruben, Thank you for your review. We appreciate you telling us that you found our property clean. At Holiday Inn Express Muskogee, we strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

10/10 – Hervorragend

Nancy

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Manager am 7. März 2023
Hello Nancy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 – Gut

Viviana

Antwort von Customer Care Team am 4. Apr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Manager am 31. Dez. 2022
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Manager am 24. Dez. 2022
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 – Hervorragend

Prakash

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Customer Care Team am 4. Apr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 – Schlecht

Bonnie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The front desk had no staff for about 10 minutes so I had to wait to check in. I booked this hotel for the hot tub. The pool was cloudy and the hot tub was absolutely disgusting. Bed was comfy and room was clean.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Manager am 7. Dez. 2022
Hello Bonnie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 – Hervorragend

Nathaniel

Aufenthalt von 1 Nacht im November 2022
Antwort von Manager am 30. Nov. 2022
Hello Nathaniel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Customer Care Team am 1. Nov. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von GM am 19. Okt. 2022
Thank you so much for your feedback!

2/10 – Ungenügend

mallela

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
they give us a very dirty room it was disgusting
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Manager am 18. Okt. 2022
Hello mallela, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 – Hervorragend

Alejandro

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Manager am 12. Okt. 2022
Hello Alejandro,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Manager am 10. Okt. 2022
Hello Robert,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 – Gut

Sherry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Manager am 10. Okt. 2022
Hello Sherry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 – Hervorragend

Jon

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im September 2022
Antwort von Manager am 15. Dez. 2022
Hello Jon,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 – Hervorragend

Troy

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von Manager am 25. Aug. 2022
Hello Troy, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022
Antwort von Manager am 9. Nov. 2022
Hello Teresa,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von Customer Care Team am 10. Aug. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

4/10 – Schlecht

Rebekah

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Needs major updates.
The staff was really the only good thing. They tried so hard, but the property has a lot of problems. They need some major maintenance and updating down. Was put into wrong type of room, and then at midnight they gave the room to someone else and as we are sleeping, people walk in with a key card. Rooms weren’t gross, but they can do better.
Aufenthalt von 2 Nächten im August 2022
Antwort von Manager am 8. Aug. 2022
Hello Rebekah, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 – Schlecht

Durla

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Poor stay
The air conditioner didn’t work the pool and hot tub was closed down and the pool was the main reason for booking
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Manager am 31. Juli 2022
Hello Durla, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our air conditioner as well as our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 – Hervorragend

JOHN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Manager am 24. Okt. 2022
Hello JOHN,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 – Ungenügend

Edgar

We booked this room for our anniversary evening out.the indoor pool was down and hot tub was down.one of the main reason why we went to stay there.I asked if we could cancel and they said no
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Manager am 17. Juli 2022
Hello Edgar, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our room and your comments about our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.