Außenbereich

Bewertungen von Best Western Muscatine / Pearl City Hotel

2.5 out of 5
Best Western Muscatine / Pearl City Hotel
305 Cleveland St, Muscatine, IA

Bewertungen

8,6

Hervorragend

180 von insgesamt 378 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
136 von insgesamt 378 Gästebewertungen haben eine Bewertung von 8 - Gut" "
40 von insgesamt 378 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 378 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 378 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

lesley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was very affordable and accommodating
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 30. Apr. 2024
Thanks for rating us 5 stars! We are very happy that you enjoyed your stay and hope that you come back and visit us again soon.

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 24. Apr. 2024
Thank you for rating us five stars!

10/10 – Hervorragend

Jim

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jessica was awesome on check in. The check out lady in the morning was also great and concerning, very friendly. The room was very comfortable and clean. Add a five star breakfast above and beyond a motel free breakfast with sausage, scrambled eggs, biscuits and gravy. This is the place to stay in Muscatine. Easy to find and reasonably priced. I promised I'd leave a good review because they deserve a pat on the back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 21. Apr. 2024
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for your recognition of our desk clerks, I will be sure to share your compliments with them. We hope that you come back and visit us again soon!

10/10 – Hervorragend

Prisvin

Aufenthalt von 2 Nächten im April 2024
Antwort von Vickie- Assistant Manager am 5. Mai 2024
Thank you for rating us 5 stars, we are happy that you enjoyed your stay and hope you come back and visit us again soon!

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 15. Apr. 2024
Thank you for rating us 5 stars!

8/10 – Gut

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet comfortable decent breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 9. Apr. 2024
I'm very happy that you enjoyed your time at our Best Western and hope that you come back and visit us again soon!

8/10 – Gut

Brandon

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 9. Apr. 2024
Thank you for rating your stay!

8/10 – Gut

Sylvain, Vaudreuil

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Confortable malgré l’âge des lieux
Aufenthalt von 1 Nacht im April 2024
Antwort von Vickie- Assistant Manager am 8. Apr. 2024
We are delighted that you enjoyed your stay with us and hope that you come back and visit us again soon!

8/10 – Gut

Bradley

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
High stars for the GM for her amazing customer service!
Aufenthalt von 1 Nacht im März 2024
Antwort von Vickie- Assistant Manager am 3. Apr. 2024
We are happy that you enjoyed your stay! Jeri appreciates your compliments and was happy to assist you. We hope that you come back and visit us again soon.

10/10 – Hervorragend

Terri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Vickie- Assistant Manager am 6. März 2024
Thanks for rating us 5 stars!

10/10 – Hervorragend

Russ

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was absolutely great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Vickie- Assistant Manager am 28. Feb. 2024
Thank you for your recognition of our staff! We are happy that you enjoyed your stay and hope that you come back and visit us again soon.

8/10 – Gut

Prince, Brooklyn Center

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of food options
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Vickie- Assistant Manager am 28. Feb. 2024
We are happy that you had a great stay and enjoyed our breakfast. We hope that you come back and see us again soon.

8/10 – Gut

Jeffrey

Antwort von Vickie- Assistant Manager am 28. Feb. 2024
Thanks for rating your stay!

8/10 – Gut

Shawn

Mit der Familie gereist
Gut: Sauberkeit
The room was very nice, clean, and comfortable. I enjoyed our visit. Thank you
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Evan

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Vickie- Assistant Manager am 22. Dez. 2023
Thanks for rating us 10 stars!

4/10 – Schlecht

sara

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vickie- Assistant Manager am 19. Dez. 2023
Thanks for rating your visit to our hotel. Please let us know how we could have made your stay better.

10/10 – Hervorragend

Jaime

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great stay the beds were comfy and clean the shampoo and conditioner and bar soap all smelled really good. Breakfast in the morning was almost unbelievable how good it was biscuits and gravy sausage, sausage links, and the eggs were fluffy and delicious! I'm definitely going to be staying there again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vickie- Assistant Manager am 10. Dez. 2023
Hi Jamie, we are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We look forward to welcoming you back again soon.

2/10 – Ungenügend

Lindsay

This hotel charged us twice for our stay, and has been no help in resolving the issue. It’s been almost 5 months since our stay, and while the hotel agrees that one of the charges should have been voided, I have explained that it did not get voided correctly because my bank did not receive the transaction to void the first charge. The hotel is not helping resolve it and Best Western’s corporate customer service agrees this should not have happened and they suggested I seek legal action to recoup the erroneous charge. Terrible customer service on a billing issue that was no fault of ours. Will never stay here again.
Antwort von Jeri-General Manager am 28. Feb. 2024
We completely understand your frustration with this issue. However we do not have your money. This has been shown by the chargeback you filed. The credit card company and bank agrees we do not have it or the chargeback would have stood. I have responded repeatedly to your inquiries as well as provided you all our documentation to take to your bank to show we do not have the funds. Again I understand your situation but we have done all we can on our end to rectify it.

10/10 – Hervorragend

Dan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff, good breakfast, convenient location
Aufenthalt von 1 Nacht im November 2023
Antwort von Vickie- Assistant Manager am 5. Nov. 2023
We are very happy that you had a great stay at our Best Western and liked our breakfast! We hope that you come back and visit us again soon,

8/10 – Gut

linda

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Vickie- Assistant Manager am 25. Okt. 2023
Thanks for rating your stay!

8/10 – Gut

Patricia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast items that should be hot were not. Ate at 9am with an hour of serving time left. No cream cheese. I got last yogurt. It was not refilled in the half hour we were dining.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Vickie- Assistant Manager am 24. Okt. 2023
Hi Patricia,I'm sorry that you didn't enjoy our complimentary breakfast. I will ask our attendants to be more attentive at refilling items. We hope the rest of your stay was enjoyable and you come back and visit us again soon.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone is very friendly. I forgot my clothes in the closet and they are nice enough to ship them to me! Great place and great people!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Vickie- Assistant Manager am 16. Okt. 2023
We are glad that you had a great stay at our Best Western and appreciate your kind compliments! We hope to see you again soon.

10/10 – Hervorragend

Todd

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Newly remodeled, the place is a hidden gem for the price. Breakfast was excellent, with the apple/cranberry bake being a nice surprise. Staff was very welcoming. Applebees next door is a plus.
Antwort von Vickie- Assistant Manager am 5. Okt. 2023
Thank you Todd, for taking the time to write such a nice review of our Best Western. I will be sure to share it with our staff. We are very happy that you enjoyed your stay with us and liked our breakfast! We hope to welcome you back again soon.

10/10 – Hervorragend

Jamie

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very nice and the room was very clean
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 28. Okt. 2023
We are glad that you enjoyed your stay at our Best Western. We hope that you come back and visit us again soon!

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is clean ,and nicely staffed! All around pleasant!
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 1. Okt. 2023
Hi Linda, thank you for rating us 5 stars! We are very happy that you had a great stay at our Best Western and hope to welcome you back again soon.

10/10 – Hervorragend

Kerry

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
A little bit of home
It’s always nice when hotel people smile and make you feel welcome. When they’re willing to listen and even visit a bit. How refreshing.
Aufenthalt von 6 Nächten im September 2023
Antwort von Vickie- Assistant Manager am 28. Sept. 2023
We are glad that you had a great stay at our Best Western and your kind compliments mean a lot to us We hope that you come back and visit us again soon!

8/10 – Gut

Alex

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to find and lots of restaurants in walking distance
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 27. Sept. 2023
We are glad that you enjoyed your stay with us and liked our location. We hope to see you again soon!

8/10 – Gut

yotaro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 27. Sept. 2023
Thank you for rating your stay!

10/10 – Hervorragend

James E

Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 16. Okt. 2023
Thanks for rating us 5 stars!

8/10 – Gut

Ginger

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The water pressure was to die for. Great staff. Clean. Excellent television with a TV Guide channel and closed captioning. The parking is free, and there is easy access to Park Ave - one of the main thoroughfares in Muscatine and Highway 61. You can catch the bus from the hotel, plus there are three restaurants and one sports bar within a two-minute walk of the hotel. The coffee maker is different from the Keurig-style pod, which was disappointing. The breakfast could be better.
Aufenthalt von 4 Nächten im September 2023
Antwort von Vickie- Assistant Manager am 25. Sept. 2023
Hi Ginger, Thanks for reviewing your stay at our hotel. We are glad that you enjoyed your time with us and liked our location, and appreciate your recognition of our amazing staff. We hope that you come back and visit us again soon!

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not Quite a Pearl.
Room and bathroom had much wear and tear, room super humid and musty smelling, room door hard to open, tub filled with water while taking a shower and did not look clean because it was old and beat up. Bed pillows very uncomfortable. Entire hotel in general pretty ragged looking. Breakfast had various options but not vegetarian friendly when it came to hot items.. Instead of plain eggs, bacon was mixed in. There were other options like cereal and waffles. Staff was very nice and attentive. Parking free and easy. Good location.
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 21. Sept. 2023
Hi Jennifer, We are sorry to read that you weren't completely satisfied with your stay, as we hope that every guest is. We are working on improving our guest rooms and bathrooms. Our breakfast attendant would have been happy to provide you with plain eggs, your satisfaction is important to us. We appreciate your recognition of our friendly staff and glad that you liked our location. We hope that you come back and visit us again for a superior experience,

8/10 – Gut

Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property shows attention to detail for maintenance, upkeep, and decoration. Sometimes you don’t see that. We liked the breakfast too.
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 17. Sept. 2023
We are so happy that you had a great stay at our Best Western and enjoyed our breakfast! We appreciate your kind comments about our property, we have a great team that genuinely cares about our hotel and our guests. We hope you come back and see us again soon.

10/10 – Hervorragend

Deva

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 17. Sept. 2023
Thanks for rating us 5 stars!

6/10 – Okay

Kenneth

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Jeri-General Manager am 15. Sept. 2023
Thanks for your rating Kenneth.

8/10 – Gut

Robin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von Vickie- Assistant Manager am 12. Sept. 2023
Thank you for rating your stay.

10/10 – Hervorragend

Albert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and helpful. Very clean
Aufenthalt von 1 Nacht im September 2023
Antwort von Vickie- Assistant Manager am 4. Sept. 2023
We are very happy that you enjoyed our clean hotel and friendly staff. We hope that you come back and visit us again soon!

8/10 – Gut

Lori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place to stay
The room was clean and comfortable, the breakfast choices were varied, well presented and prepared. The staff was excellent.
Aufenthalt von 3 Nächten im August 2023
Antwort von Vickie- Assistant Manager am 31. Aug. 2023
We are very happy that you enjoyed your stay at our Best Western and liked our breakfast! Thank you for complimenting our amazing team. It was a pleasure having you as our guest and we hope that you come back and visit us again soon.

10/10 – Hervorragend

Jassica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although I had to drive backward instead of toward West, I didn't mind at all because the other place was so bad. When I found Best Western Hotel, I felt much better. It's clean, safe, and the staffs were nice.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Vickie- Assistant Manager am 29. Aug. 2023
We are so happy that you had a great stay at our Best Western and hope that you come back and visit us again soon!

8/10 – Gut

Michael, Dalzell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a good place to stay.
Aufenthalt von 2 Nächten im August 2023
Antwort von Vickie- Assistant Manager am 27. Aug. 2023
We are very happy that you had a great stay at our Best Western! We hope that you come back and visit us again soon.

10/10 – Hervorragend

Jasdeep

Aufenthalt von 1 Nacht im August 2023
Antwort von Vickie- Assistant Manager am 21. Aug. 2023
Thanks for rating us 10 stars!

10/10 – Hervorragend

Molly

Aufenthalt von 1 Nacht im August 2023
Antwort von Vickie- Assistant Manager am 8. Sept. 2023
Thank you for rating us 5 stars!

6/10 – Okay

Ramon

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
La regadera estaba sucia, tenía cabellos y no funcionaba, el agua salía para todos lados tardaba mucho en irse al drenaje.
Aufenthalt von 1 Nacht im August 2023
Antwort von Vickie- Assistant Manager am 15. Aug. 2023
We are sorry that you had a problem with your guest room. Our front desk is available 24 hours a day and happy to assist with any issue. We hope that you will give us another try in the future.

10/10 – Hervorragend

Pedro

Aufenthalt von 1 Nacht im August 2023
Antwort von Vickie- Assistant Manager am 4. Sept. 2023
Thank you for rating us 5 stars!

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Vickie- Assistant Manager am 13. Aug. 2023
Thanks for rating us 10 stars!

6/10 – Okay

Joseph

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Vickie- Assistant Manager am 13. Aug. 2023
Thanks for rating your stay.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Vickie- Assistant Manager am 4. Aug. 2023
We are glad that you had a great stay at our Best Western and hope you come back and visit us again soon!

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Vickie- Assistant Manager am 4. Aug. 2023
We are delighted that you enjoyed your stay at our Best Western and hope you visit us again soon!

6/10 – Okay

Elizabeth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Vickie- Assistant Manager am 31. Juli 2023
Thanks for rating your stay.

10/10 – Hervorragend

Nancy

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I have an RV so it was important to me thst I could park easily. I could also walk to get meals.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Vickie- Assistant Manager am 28. Juli 2023
We are happy that you had a good stay at our Best Western and were able to park your RV. We hope that you come back and see us again soon.

6/10 – Okay

Jamie

Geschäftlich gereist
Gut: Zustand der Unterkunft
Hotel was average. Breakfast was something undesirable. Front desk wasn't staffed some of the time.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Vickie- Assistant Manager am 25. Juli 2023
Hi Jamie, Sorry that you thought our hotel was average and didn't enjoy breakfast. Our front desk is always staffed- possibly assisting a guest which should have been noted on the counter. We hope that you will consider revisiting us again and wish you the best.