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Bewertungen von Sonesta Simply Suites Philadelphia Mount Laurel

2.5 out of 5
Sonesta Simply Suites Philadelphia Mount Laurel
4000 Crawford Pl, Mount Laurel, NJ

Bewertungen

7,2

Gut

357 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
252 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
157 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
147 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

6,6/10

Ausstattung

7,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful apartments
Very large and beautiful apartment,bed very comfortabel, everything looks really new, very nice staff, complimentary laundry - liked it very much.
Aufenthalt von 2 Nächten im Juli 2017

10/10 – Hervorragend

Heike

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Tim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Suite, stimmt alles!
sehr empfehlenswert. Haben Philadelphia mit dem Auto angefahren und dann besichtigt. Sind gerne ins Hotel zurückgekehrt.

2/10 – Ungenügend

Angela

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will never ever go here again
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Mark

Mit der Familie gereist
Gut: Personal & Service
Reception was stellar; kind, courteous, checked in early. Room….had to turn off fridge as fan was making noise-clean as a whistle but loud, as was the through-the-wall A/C -heating unit. Mold around tub.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Nikita

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The most filthiest hotel ever!!! I had a late checking and it was so disgusted I when back to the front desk and asked for a refund. They told me that I will only be charged for one night instead of the two nights I booked.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sam Saied am 20. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
S workers live here. Rooms are old and outdated. You will be taking a shower in a backed up dirty tub. If you call the front desk and don’t get an answer, then it’s probably them turning down the volume to avoid working. Not a place for families as there is perverts all over the place walking around at all hours of the night!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 15. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 – Okay

George, Broomfield

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Decent rate compared to other suite hotels. No services, Lobby coffee maker worked intermittently, coffee cream or sugar, basically a pretty run-down place.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sam Saied am 9. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Please bring your own tools! Old appliances. Just about every drawer broke off from being old. Tub never drained. Toilet leaks. I fixed all of this and was never paid. Seems like they purposefully leave the disposal drain plug on making your dishwasher to flood.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 6. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the price this place should be nicer. Old pans. One spoon, one fork, one plate. Thin stained towels. Hallways smell of dog poop. Tub always floods. Seems like there is a party every night. I could never reach front desk.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sam Saied am 6. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Zaire

Gut: Sauberkeit und Zustand der Unterkunft
Property is always clean and welcoming
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sam Saied am 6. Mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 12 Nächten im April 2024
Antwort von Sam Saied am 6. Mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is loaded with thugs and s workers. Hard to sleep through the night with all that loud music. Front desk never answers phone . Weak unsecured WiFi. Plumbing is horrible! Management is always overbooking but if u pay cash then you can stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 7. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Ykesha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Front Desk service. I stay here often. Always clean, never disappoints.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 6. Mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Manager is mad because i exposed his fraudulent ways! He turns down the ringer volume so no one can call. Over books and charges peoples cards! I have asked several times to add my stays to my account. management will lie straight to your face. I left on my terms and charged you for the maintenance that I had to do while living there. Maybe try getting up off that chair slim
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 7. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Management gets mad that I write bad reviews, BUT it is all FACTS! Plumbing is horrible!! Toilets leak. Shower pressure is weak. Every room has major problems! I feel like I can give an accurate review as I been there for months and been in almost every room. We left because i started to feel sick because of the smell and plumbing issues. The water was actually BROWN! I suspect covert cameras so watch out! They watch your every move and will purposely wait for you to go to work to enter your room for a maintenance call! I fixed the plumbing in every room I stayed in and that was for almost 5 months! Sam has yet to pay me for my service! I have 5 months of reviews to give you…stay tuned slim
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 7. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Horrible! Every room has a problem! Bring your tool bag because you will need it. Replace your own old dirty shower curtains. Look closely at your sheets as you will be shocked. Management is fake! You will think they are nice the first time, but they will show their true colors eventually. This is facts! And u know it is Sam!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 7. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 2. Mai 2024
I am truly sorry we did not deliver excellent guest service during your stay. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Plumbing is horrible. Old dated appliances. Semi working small tv. Thin stained sheets and towels. 2 forks, 1 spoon, old pans that will burn ur food unevenly. Disposal that was not installed properly. For the price this place should be nicer. No working phones in rooms. Wi-Fi is weak!! Dog poop everywhere.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 7. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 – Okay

A’Khai

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
When I first stayed at this hotel, the staff made me and my fiancée feel welcomed. We checked out for almost two weeks and came back to this hotel because we had such an enjoyable experience. This time felt like the stay from HELL!!!!!!!!!! When we got there and checked in my fiancée and I went to inspect the room upon inspecting the room, she(fiancée) opened the microwave and the inside peace fell out and hit her in the head. So we went back to the front desk told what happened, no empathy was giving we were just switched to another room. Went to that room inspected it we said okay cool this one will work. So we bought our things in from the car. We was due to check out a few days later I went down and extended my reservation and we left out and went to work. I had been at work for a few hours and the CSR calls me and was like, Are you in your room? I responded and said no why is everything okay? He said yes but someone is coming to fix a maintenance issue so you have to switch rooms. Mind you I’ve only been at work a few hours. So I said give me an hour to two hours. He said ok. But I had to finish up and let my boss know I had to leave so before I got there this CSR calls me again and honestly at this point it’s HARASSMENT, because I told you I was coming. So when I get there I let them know I was there and to give me some time because of the inconvenience it will take me a few to get stuff packed up and moved. While all that is taking place i received a knock at the
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 30. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

Patrizia

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty sheets
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam Saied am 30. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place hires maintenance that live on property with their entire family. They are extremely nosy and speak little to no English. I wonder if background checks are done on employees. I caught the old maintenance guy staring at my wife’s ass as he acted like he had something to do right in front of my door. Boy was he surprised to see me standing there. If you call the front desk and they don’t answer, it’s probably Sam turning down the ringer volume! Sad but this is a fact!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 30. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property has went down with the current management. They continue to house their maintenance staff and entire family, making rooms unavailable to needy families. This place has escorts and druggies walking around at all hours making it uncomfortable for a family setting. Every room I been in has a plumbing problem with the water starting off as BROWN!!!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Sam Saied am 30. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Sylvia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 30. Apr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Schlecht

Michelle, Methuen

Aufenthalt von 4 Nächten im April 2024
Antwort von Sam Saied am 15. Mai 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

Marissa, Summit

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Considering the hotel is the last in a long line of better quality and experienced names, they should be the best at their price point. My room smelled of smoke and the perfumed cleaner to cover it; the heater didn't work; the bathroom sink and bathtub has hair that was not mine in it and it looked like it was a week since it was cleaned; there were cobwebs in the closet; holes in the wall; and the window screen was broken. Pride in their hospitality is seriously lacking.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam Saied am 16. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 – Schlecht

Zakil

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam Saied am 15. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

8/10 – Gut

johnny, Catonsville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 15. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Alisha

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Not what the picture showed
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 15. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Zakil

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super friendly and helpful staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 11. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Gut

A’Khai

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bed was amazing, showers was amazing, the only downfall is the wear some burn holes in the carpet and a few of the male staff wasn’t greatest and the cabinets and walls need a thorough wipe down
Aufenthalt von 3 Nächten im April 2024
Antwort von Sam Saied am 11. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Donna

I experienced some maintenance issues with the door, not locking in the first room. I was transferred to another room and experience the toilet handle a little loose other than that it was a fair experience.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam Saied am 11. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 – Schlecht

Nelson

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Outdated and also had a curry smelling order and the front desk was in shambles
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 22. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 – Schlecht

Mozart, CHICAGO

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Completely run down and under maintained
Aufenthalt von 3 Nächten im April 2024
Antwort von Sam Saied am 9. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Judas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Sam Saied am 11. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

4/10 – Schlecht

Jonathan

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was on the first floor. This same group of people were talking as loud as they could outside my room. One of the cabinet doors was falling off as well as one of the handles on the drawer. The plates and glasses that were available in the room were scratched and dirty. I only stayed at this hotel because of the location of the event I was going to.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam Saied am 9. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

Michael

Verbesserungswürdig: Personal & Service
Never ever go here. They cancelled my room 5 min after check in. Then they charged me anyway. Argumentative, rude, they hung up on me twice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam Saied am 8. Apr. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

Aaron

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good..
Aufenthalt von 3 Nächten im März 2024
Antwort von Sam Saied am 1. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Monica Helena Teixeira da

Mit Haustieren gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Room is very good with clean sheets and towels, but the room is not clean properly. There’s hair and dust everywhere, things behind sofa and bed, dirty paper in the cabinet….
Aufenthalt von 1 Nacht im März 2024
Antwort von Sam Saied am 1. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

4/10 – Schlecht

vincent, Mount Laurel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Sam Saied am 26. März 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

2/10 – Ungenügend

vincent, Mount Laurel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Sam Saied am 25. März 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 – Okay

Rupert

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
In need of upgrade, holes curtains and black duct tape holding the dish washer together. I was in room 138.
Aufenthalt von 4 Nächten im März 2024
Antwort von Sam Saied am 15. März 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

vincent, Mount Laurel

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Sam Saied am 15. März 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Not happy with the dog poop outside. I did not notice I smushed a big chunk until I got inside. House keeping has a problem with handing out 3 towels for a one bedroom suite with 3 people!!!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam Saied am 4. März 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 – Okay

Daryl

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sam Saied am 4. März 2024
Thank you for staying with us. We appreciate your feedback!

2/10 – Ungenügend

Dale

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Sam Saied am 26. Feb. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

6/10 – Okay

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Housekeeping communication needs improvement. Example: I hand over my comforter to be cleaned and returned and I have to chase down house keeping to get it back.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sam Saied am 26. Feb. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Next time you can call the front desk if you need anything and we will deliver it to your room, please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.

10/10 – Hervorragend

vincent, Mount Laurel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Overall not bad but definitely needs improvement in the house keeping communication! I should not have to get an interpreter just for toilet paper and sheets. It’s always an argument when I ask for extra linen! I did pay for 3 people!!!!! I also noticed very bad plumbing in every unit I have been in. Maintenance is horrible! I discovered a new disposal that was installed but failed to remove the drain plug!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sam Saied am 26. Feb. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

James

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The furniture was in poor shape, the lighting was miserable, electric outlets didn't work, 1 of 2 lamps in the room didn't work and the other had about a 12 watt bulb. I wouldn't recommend this place.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sam Saied am 23. Feb. 2024
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.