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Bewertungen von Grand Hotel

3 out of 5
Grand Hotel
1505 North Broadway, Minot, ND

Bewertungen

7,8

Gut

368 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
325 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
170 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
78 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
60 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
“computer system” failed with the reservation, only one of two rooms was booked!
Aufenthalt von 1 Nacht im August 2018

2/10 – Ungenügend

Clark

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wrong advertised room dirty place
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Management am 22. Mai 2024
I am sorry you feel this way. I hope you can give us another chance once the Remodel/Renovations are completed. Management

6/10 – Okay

Corey

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Outdated, dirty carpets, fridge has a soda from previous guess that had blown up, elevator was a mess
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Management am 15. Mai 2024
Thank you for your review. We are under remodel/renovations. We would love for you to come stay with us once all the remodel is completed. Have a great day.

4/10 – Schlecht

Raymond

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms TV didn’t work. More than half of the lights didn’t work, bathroom was horrible. Wasn’t offered offered a discount or refund.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 12. Mai 2024
We apologize for your unpleasent stay we have been in contact with the cable company to address the issues. We will also address issues with the appropiate staff members

10/10 – Hervorragend

Robyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean room, friendly staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 7. Mai 2024
Hi Robyn,Thank you for your review! Hope to see you again soon

2/10 – Ungenügend

Kristine

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
No restaurant, hot tub wasn’t working, Bed was uncomfortable. Told they were just starting a major renovation to restaurant and pool. Room was in desperate need of an upgrade grade. Not even worth the $80 night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 7. Mai 2024
Thank you for review. We are working on an upgrade of the whole Hotel and we apologize that you stay was unpleasant. We hope to see you soon with the new renovations and we are back and running to full capacity.

2/10 – Ungenügend

Vicki

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property is currently under a complete renovation by new owners. The only service available is an original room in upgraded condition. Pool closed, hot tub closed, restaurant closed and pub closed. Lobby is also in disarray due to renovations. Staff very apologetic and understanding of wanting to cancel and willing to refund prepaid Expedia room fees however unable to do so. Unable to reach Expedia. We are completely disappointed as we brought our 12 year old Grandson especially to enjoy the pool as well we were looking forward to not having to leave the premises for restaurants and pub. I particularly was looking forward to relaxing in hot tub and a swim with my grandson. We travelled from Canada and my grandson missed two days of school so we cancelled. I tried through Expedia to get a refund but was unable to reach them. As well we went to a different property so paid again for a room with a pool. I have put in a dispute to my credit card for being mislead by Expedia website that did not warn of there current Status of The Grand Hotel. So far we’re dissatisfied and have not received a credit. :( Very displeased to say the least.
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 2. Mai 2024
Hi Vicki,I am sorry about the renovations taking place at the Hotel I did go online and request a refund to your card from Expedia they said it would take about a week to show up.Let us know if you will need further assistance and we will try our best to assist.Thank you,Management

10/10 – Hervorragend

Helen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Grand Hotel was so wonderful! Super close to the airport and the front desk was very helpful. They let us check out a bit later than normal, which we really appreciated.
Aufenthalt von 2 Nächten im April 2024
Antwort von Carissa-Managaemnet am 29. Apr. 2024
Thank you for your nice review. I am happy to hear you had a Great stay. May you have a Blessed Week.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit und Personal & Service
I have stayed there when it wa a Ramada Inn and will again. It is my favorite hotel by the airport.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 25. Apr. 2024
Thank you for your Review. We are grateful for your return and can't wait for your return in the future. Have a Blessed day! C. Allen

6/10 – Okay

Glenn

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
We had a room with a locked connecting door to a neighboring room and we could hear them talking continually between 7:30-9:00am as clearly as if we were standing in their room. Arrived at midnight and left by 9am, so this review is for a brief visit.
Aufenthalt von 1 Nacht im April 2024
Antwort von CDA am 22. Apr. 2024
I am sorry to hear this. On your next visit I would recommend to ask for a non- adjoining room that faces the city. May you have a Blessed Monday.

4/10 – Schlecht

anita

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The property was under construction, there was no continental breakfast, as advertised, the pool wasn’t heated, it was very dark and dreary, no place to eat, not at all what the pictures show
Aufenthalt von 2 Nächten im April 2024
Antwort von CDA am 22. Apr. 2024
I am sorry to hear about your bad experience with your stay. I hope you give us another try once our renovations are finished. Have a Blessed Day.

10/10 – Hervorragend

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay, only down fall was entrance to one side smelled like cigarettes really bad otherwise amazing staff clean rooms and nice poil
Aufenthalt von 1 Nacht im April 2024
Antwort von CDA am 14. Apr. 2024
Thank you for the review. I am glad to hear your stay was a good one, I will reach out to the proper department to let them know about the cigarette smell. We look forward to having you come and stay again.

2/10 – Ungenügend

Joseph

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The room we were in the cable didn't work so no TV. Maintenance guy came looked at it plugged cable into different port and proceeded to let me know that its the cable companys fault it was cut off. The phone didnt work in the room either. And we didnt get offered to move to a room with everything working. VERY POOR SERVICE. The only good thing is the pool and it's pet friendly. Also there was a fight and cops in parking lot due to a 16yr olds bday party in the ball room. I wouldn't say it's the "Grand" Hotel. Just above "A" Motel at best. Poor service to NOT have an option of a room WITH a working TV. Thumbs all the way down!
Aufenthalt von 1 Nacht im März 2024
Antwort von Erik B. am 5. Apr. 2024
Joseph,Thank you for taking the time to send in your comments regarding your recent stay with us. I so apologize for the issue with your television and assure you that we will be working with our vendor to get it fixed. We work hard to provide all our guests with a clean and comfortable place to stay and I am sorry that we missed that mark. We are excited for when our renovations are complete, so we can show you the new "Grand" experience.

8/10 – Gut

Matthew

Geschäftlich gereist
Gut: Personal & Service und Ausstattung
Although the property wasn’t terrible, most of it was under construction during my stay, if I needed a hotel again I would hope the renovations were done.
Aufenthalt von 2 Nächten im März 2024
Antwort von Erik B. am 5. Apr. 2024
Matthew,Thank you for taking the time to send in your comments. We are always working to improve our operation. We are excited for the time when our renovations are complete, and we can show you our new vision.

2/10 – Ungenügend

Anthony

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Otter Pruett, GM am 1. Apr. 2024
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

2/10 – Ungenügend

Tyrell

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Otter Pruett, GM am 1. Apr. 2024
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

4/10 – Schlecht

Rachel

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They had no complimentary transportation or breakfast. They should at least offer something like free room for one night or coupons of some sort that was ridiculous!
Aufenthalt von 1 Nacht im März 2024
Antwort von management am 30. März 2024
I am sorry to hear you had this bad experience. I hope after our renovations you give us another chance.

10/10 – Hervorragend

Miranda

Aufenthalt von 1 Nacht im März 2024
Antwort von Staff am 19. Apr. 2024
Thank you for your rating.

2/10 – Ungenügend

Robert

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel rooms were dirty so they had to switch me three times. Non of the rooms they had me in had cable or internet. Staff was rude aswell. Will never use Expedia ever again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Otter Pruett, GM am 19. März 2024
On behalf of the hotel I would like to apologize for the inconveniences of your room, we are currently undergoing a remodel at this time.

6/10 – Okay

Leighton

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
We got lost trying to find our room. And the pool was freezing cold. Also wish they served breakfast, and the TVs are a little small in the rooms. Staff was super friendly and helpful though, annd the rooms were fairly clean. Overall it was okay for the nights stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von cda am 17. März 2024
I am sorry to hear about your unpleasant experience. I hope you give us another try again once we are done with our remodel/renovations.

8/10 – Gut

Terry

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We had an overnight stay. Comfy room. Nice place.
Aufenthalt von 1 Nacht im März 2024
Antwort von cda am 17. März 2024
Thank you for your review.

8/10 – Gut

Andrew

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk At The Grand Hotel am 15. März 2024
Thank you for your review rating. Have a Great weekend.

6/10 – Okay

Olivia

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I came here as a spring break little getaway with some friends and we really came to swim. This whole thing was ruined by the fact that they didn’t tell us the pool heater was out. We swam in it one day, freezing, and then the next day, there were some people working in the pool all day. It was loud and went on all day long. The heater was still not fixed. They worked from morning to about 8:30 pm and the pool was still freezing. Plus the restaurant was closed. Wasn’t super impressed. Wish they would’ve given us a heads up about the closed amenities.
Aufenthalt von 2 Nächten im März 2024
Antwort von Otter Pruett, GM am 8. März 2024
Thank you Olivia for your review. On behalf of the hotel we do apologize as the hotel is undergoing renovations at this time. Hopefully we can exceed your expectations in the future should we get the chance to host you again.

6/10 – Okay

Gail

Verbesserungswürdig: Zustand der Unterkunft
The refrigerator, heater were very noisy. Trouble sleeping
Aufenthalt von 1 Nacht im März 2024
Antwort von Erik B. am 8. März 2024
Gail,Thank you for taking the time to send in your review. We are always working to improve our operation and I apologize that you found the refrigerator and heater to be noisy. We will make sure to have our team look into these issues. We hope to see you again.

10/10 – Hervorragend

Janaine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erik B. am 26. Feb. 2024
Janaine,Thank you for taking the time to send in your review. I am so pleased you enjoyed your stay with us and we look forward to seeing you again.

6/10 – Okay

Janice

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Terrible beds, hard as a rock. They were renovating and we didn’t know so there was no bar or restaurant open.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk At The Grand Hotel am 26. Feb. 2024
Hi Janice I'm sorry to hear your experience wasn't the greatest! We work hard on the customer experience! Give us another chance once the remodel is complete! Management

10/10 – Hervorragend

Tim

Gut: Personal & Service und Zustand der Unterkunft
Great stay, staff was amazing, hotel is older but clean and nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erik B. am 25. Feb. 2024
Tim,Thank you for taking the time to send in your review. I am so please you enjoyed your stay with us at the Grand. We look forward to seeing you again.

6/10 – Okay

Jawad

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
The hall was are dirty..long wait at the check in time
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Erik B. am 23. Feb. 2024
Thank you for taking the time to send in your review. I apologize for the wait during the check-in process. We are always working to improve our operation and we hope to see you again.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly accommodating staff. Wonderful service.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von cda am 19. Feb. 2024
Thank you for your feedback. May you have a great week and we look forward to seeing you again.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Loud all night long, banging doors, police called twice to property. Was not great when having to catch early flight in morning
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk At The Grand Hotel am 19. Feb. 2024
I am truly sorry for the disruptions though night. I hope you will give us another try.

8/10 – Gut

Beau

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk At The Grand Hotel am 14. Feb. 2024
Thank you, Beau for your review, Hope to see you soon when we complete the restaurant, lounge and room renovations!

8/10 – Gut

Adrienne

Aufenthalt von 1 Nacht im Februar 2024
Antwort von cda am 11. Feb. 2024
Thank you for your rating. Look forward to you staying again.

6/10 – Okay

Robert

Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von cda am 11. Feb. 2024
Thank you for your rating. We look forward to you staying with us again,

2/10 – Ungenügend

Chance

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
None of the amenities I booked this hotel for are open or working! No bar, no restaurant, pool was disgusting, room was gross, walls falling apart in the bathroom. Will never stay here again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erik B. am 9. Feb. 2024
Chance,Thank you for taking the time to send in your review. I am very sorry to hear about your experience. We have started our renovation process and that has caused some amenities to be impacted. We are also working to improve our operation and are excited about the changes on their way. We hope you will visit us again.

8/10 – Gut

Will

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant is closed, room coffee is poor but just tolerable. No place near to get a good cup of it. Otherwise it was quiet and served our needs and had a shuttle to the nearby airport. Would stay again but please upgrade the coffee! (Coffee in the lobby was even worse than in the room!).
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erik B. am 9. Feb. 2024
Will,Thank you for your comments. We are always working to improve our operation and appreciate you taking the time to provide us with your feedback.

8/10 – Gut

Joan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Safe quiet place with lots of parking. Dislike there was no transportation or
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Erik B. am 9. Feb. 2024
Joan,Thank you for taking the time to send in your review. We always appreciate feedback and hope to see you again.

8/10 – Gut

Joan

Gut: Sauberkeit und Ausstattung
Resturant closed to remodel.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erik B. am 29. Jan. 2024
Joan,Thank you for taking the time to send in your review. I apologize that you were not able to experience our restaurant during your stay. We hope to see you again once our renovations are complete.

4/10 – Schlecht

Adrienne

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erik B. am 27. Jan. 2024
Adrienne,Thank you for taking the time to send in your rating. I am sorry to hear that you did not enjoy your time with us. We are always working to improve and appreciate you taking the time to rate our facility. We hope to see you in the future.

8/10 – Gut

Eric Arturo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erik B. am 27. Jan. 2024
Eric,Thank you for your rating. We hope to see you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They don't make 'em like this anymore!
In an era of new but small efficiency hotels (H.I. Express, Days, etc.) The Grand is a throwback to an era of spacious and inviting quality. From the large sq ft room, to the king beds, the full service bar and restaurant, huge pool area with spa and 9' deep end, to the two-room fitness center with real weights and not just the usual treadmill. Sure, it could use some updates (for instance carpet in some areas), but my room's bath was recently updated with new tile and flooring, and my wife appreciated the flow of the showerhead. A perfect location near the airport and the University meant we were seconds from the host soccer tournament. The central location in this small town meant nothing was far. All in all, a really good value. Next time we're traveling to Minot we'll look to book here first.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Erik B. am 27. Jan. 2024
Thank you for your kind words. I am so pleased you enjoyed your stay. We look forward to seeing you again.

8/10 – Gut

Kurt

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel offers transport to airport and you can keep your vehicle there for the duration of your trip for a small fee!!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erik B. am 27. Jan. 2024
Kurt,Thank you for your review and I am pleased you enjoy our shuttle service. We look forward to seeing you again.

6/10 – Okay

Keith

Mit der Familie gereist
Hand rails on 5th floor are rusty and paint is chipping Very dangerous Rooms are good but hallways need carpet and around the pool also They gave us a room very far from front desk when many rooms closer were empty Shuttle to airport was great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Erik B. am 27. Jan. 2024
Keith,Thank you for taking the time to send in your review. We are always working to improve our operation and appreciate your comments. I am glad you found our shuttle service to be great.

10/10 – Hervorragend

Melinda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very helpful and always friendly. Great place to stay!
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 3. Jan. 2024
Thank you for your feedback.

8/10 – Gut

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 26. Dez. 2023
Thank you for the feedback.

10/10 – Hervorragend

Juan, Houston

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erik B. am 27. Jan. 2024
Thank you for your review and we hope to see you again.

10/10 – Hervorragend

Katharine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 26. Dez. 2023
Thank you for the feedback.

6/10 – Okay

Patrick

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Erik B. am 27. Jan. 2024
Patrick,Thank you for your ranking. We look forward to your next visit.

4/10 – Schlecht

Glori-Ann

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The young lady who checked us in was not very friendly or helpful. She didn’t greet us and gave us no information about how to get to our room, parking, etc. It seemed like we inconvenienced her from getting off her cell phone to help us. Although, everyone else was very pleasant and helpful during our stay.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 26. Dez. 2023
Thank you for the feedback. I will address this issue with proper department. May you have a Happy New Year

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 26. Dez. 2023
Thank you for the feedback.

8/10 – Gut

kim

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk At The Grand Hotel am 26. Dez. 2023
Thank you for the feedback.