Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
852 von insgesamt 1300 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
852
272 von insgesamt 1300 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
272
71 von insgesamt 1300 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
71
57 von insgesamt 1300 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
57
48 von insgesamt 1300 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
48
9,2/10
Sauberkeit
9,0/10
Personal & Service
8,8/10
Ausstattung
9,2/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
jounia
28. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful and spacious. The staff were extremely helpful and nice. I would come back and book here
jounia
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Hello, Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel beautiful and spacious and that our staff made such a positive impression on you. We look forward to welcoming you back for another stay in the future!
10/10 – Hervorragend
Jeneail
Mit der Familie und kleinen Kindern gereist
28. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you !!
Jeneail
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Thank you for staying with us!
10/10 – Hervorragend
Gladis
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Er really enjoyed our stay here very close to the mall and awesome customer service Melissa was so attentive and nice. Also the shuttle was very convenient they also take you to the mall
Gladis
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Gladis,Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and appreciated the convenience of our location and shuttle service. It's great to know that Melissa's attentive and friendly service made a positive impact on your experience. We look forward to welcoming you back soon!
10/10 – Hervorragend
Samantha
Mit einer Gruppe gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would definitely consider staying here again
Samantha
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Samantha,Tthank you for staying with us!
6/10 – Okay
Amina Mohamed
Mit der Familie gereist
27. Mai 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Bathroom door was hard to close, door stuck on floor.
Amina Mohamed
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Amina,Thank you for bringing this to our attention. We're sorry to hear about the issue with the bathroom door. We'll have our maintenance team address this immediately to ensure it doesn't happen again. We appreciate your feedback and hope to provide a better experience on your next visit.
8/10 – Gut
Deborah
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Deborah
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Scott, Ewa Beach
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Scott
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Scott, ChatGPTThank you for taking the time to rate your experience with us 5 out of 5! We're thrilled to see that you had a positive stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or if there are any areas where we can further improve, please feel free to share.Once again, thank you for choosing to stay with us, and we look forward to hosting you again in the future!
10/10 – Hervorragend
Jesmarie
Mit der Familie gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel está cerca del mall of America , Walmart y varias atracciones similares, estuve por dos noches y fueron excelentes desde limpieza hasta el desayuno muy bien lo recomiendo al 100
Jesmarie
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Jesmarie,Gracias por tu excelente reseña! Nos alegra mucho saber que disfrutaste de tu estancia y que encontraste conveniente nuestra ubicación cerca del Mall of America, Walmart y otras atracciones. Es fantástico que hayas tenido una experiencia positiva con la limpieza y el desayuno. Agradecemos tu recomendación al 100% y esperamos darte la bienvenida nuevamente pronto. ¡Gracias por elegirnos!
8/10 – Gut
Ricardo
Mit der Familie gereist
26. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overall it’s what you expect for this type of hotel. Clean and predictable. Staff was polite if a little distracted. $15 a night for parking seems like a strategy for advertising a lower rate than actual. Really did not appreciate housekeeping opening the door at 8AM. At the end of the day I would stay there again if the actual price was competitive.
Ricardo
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Katie am 28. Mai 2024
Ricardo, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be clean and predictable, meeting your expectations for this type of accommodation. We also appreciate your kind words about our polite staff, although we apologize if they seemed a bit distracted during your stay.Regarding the parking fee, we understand your concerns and will take them into consideration as we review our pricing strategies. We always aim to be transparent about additional charges.We're truly sorry to hear about your experience with housekeeping opening the door early. This is not the level of service we strive to provide, and we will address this issue with our team to ensure it doesn't happen again in the future.We value your feedback and hope to have the opportunity to welcome you back again in the future. Please feel free to reach out to us directly if there's anything else we can do to enhance your experience or if you have any further concerns.
6/10 – Okay
Rashin
Mit der Familie gereist
26. Mai 2024
Gut: Personal & Service
Everything was good, staff were nice, it was safe and quiet. housekeeping could be better!
overall wasn't perfect, but it was good.
Rashin
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Rashi,Thank you for your honest feedback. We're glad to hear that you enjoyed the staff, safety, and quiet atmosphere. We appreciate your comments on housekeeping and will work to improve in that area. We hope to make your next stay even better!
10/10 – Hervorragend
thuan
Geschäftlich gereist
26. Mai 2024
Gut: Ausstattung
excellent
thuan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Thuan, Thank you so much for your outstanding rating and for describing your experience with us as "excellent"! We're thrilled to hear that you had such a wonderful stay with us.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything specific you loved about your time with us or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Once again, thank you for choosing to stay with us, and we look forward to hosting you again soon!
10/10 – Hervorragend
Terrie
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrie
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Terrie, Thank you for being our guest!
10/10 – Hervorragend
Lindsey
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Lindsey
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jefrey am 28. Mai 2024
Lindsey, Thank you for staying with us!
4/10 – Schlecht
Chris
24. Mai 2024
Gut: Personal & Service
Chris
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Chris, Thank you for taking the time to rate your experience with us. We're sorry to hear that your stay did not meet your expectations, as indicated by your rating of 2 out of 5.We would greatly appreciate any additional feedback you might have about your stay, as it will help us identify areas for improvement and ensure that we provide a better experience for all our guests in the future.If there are specific issues or concerns that you encountered during your stay, please feel free to reach out to us directly so that we can address them promptly.We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.
10/10 – Hervorragend
Brandon
Mit der Familie und kleinen Kindern gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved this property. Only complaint, the area isn't the best. Came back to a homeless man sleeping on the side of the hotel by are door.
Brandon
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Brandon, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved our property! However, we're truly sorry to learn about your experience with the area surrounding the hotel. The safety and comfort of our guests are of utmost importance to us, and we sincerely apologize for any inconvenience caused by the presence of the homeless individual.Please know that we take these matters very seriously and have already addressed this issue with our team to ensure that such occurrences are minimized in the future. We appreciate your understanding and hope that despite this isolated incident, you will consider staying with us again in the future. Should you have any further concerns or if there's anything we can do to enhance your experience, please don't hesitate to reach out to us directly.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.
10/10 – Hervorragend
Julie
24. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Julie
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Julie, Thank you for taking the time to rate us 5 out of 5! We greatly appreciate your positive feedback and are delighted that you had an excellent experience with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations during your stay.We hope to have the pleasure of welcoming you back again in the future for another wonderful stay. If there's anything specific you enjoyed about your time with us or if there are any areas where we can further improve, please feel free to share.Once again, thank you for choosing to stay with us, and we look forward to hosting you again soon!
10/10 – Hervorragend
Chandra Shekhar
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value.
Chandra Shekhar
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 23. Mai 2024
Chandra, Thank you for taking the time to leave us a 5 out of 5 review! We're delighted to hear that you found our service to be of good value. Providing excellent value to our customers is one of our top priorities, and we're thrilled that you appreciate it. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
6/10 – Okay
Joseph
20. Mai 2024
Joseph
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 21. Mai 2024
Joseph, Thank you for taking the time to rate our product. We appreciate your feedback and strive to improve our offerings continuously. If there's anything specific you'd like to share with us to enhance your experience, please don't hesitate to reach out. We value your input and aim to provide the best service possible.
10/10 – Hervorragend
Daniel
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They let us check in early. They wouldn’t let us pay cash for a soda. They wanted us to use a card for a soda.
Daniel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 20. Mai 2024
Daniel, Thank you for choosing to stay with us and for taking the time to leave us a review! We're thrilled to hear that you enjoyed your overall experience and appreciated our flexibility in allowing an early check-in.Regarding the payment for the soda, we apologize for any inconvenience caused. However, we appreciate your feedback, and we'll certainly take it into consideration as we strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future for another great stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 – Hervorragend
Trenessa
Geschäftlich gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything!
Trenessa
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 17. Mai 2024
Trenessa, Thank you so much for your wonderful review and for rating us 5 out of 5! We're absolutely delighted to hear that you love everything about your experience with us. Your kind words are truly appreciated by our entire team.We strive to provide the best service possible, and it’s rewarding to know that we’ve succeeded in making your experience enjoyable. If you ever need anything or have any suggestions for us, please don't hesitate to reach out.We look forward to serving you again soon!
10/10 – Hervorragend
Michael L
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent facility and services. If i am in the area again I will stay here
Michael L
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Katie am 17. Mai 2024
Michael, Thank you for your fantastic review and for giving us a 5 out of 5 rating! We're thrilled to hear that you found our facility and services excellent. It's wonderful to know that you had such a positive experience with us.We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again if you're in the area. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service.We look forward to welcoming you back on your next visit!
10/10 – Hervorragend
Deborah
Mit dem Partner gereist
15. Mai 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Stopped over for one night - staff was very nice and knowledgeable. Shuttle to airport was right on time
Deborah
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 15. Mai 2024
Deborah, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your brief stay and found our staff to be both friendly and knowledgeable. Providing excellent service is always our top priority, and we're thrilled that our shuttle service met your expectations by being punctual. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
8/10 – Gut
Laura, Thunder bay
Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is clean, rooms are nice
Pool is small—great if you’re down there alone with another family or two…anything more is chaos
Disappointed that our friends were offered free parking…then our other friends got free parking. When we inquired about it…were told no one gets free parking. We aren’t going to argue with staff :/
Breakfast staff were great…on the ball keeping things stocked
We were there for Mother’s Day—nice each mom got a rose
Laura
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 14. Mai 2024
Laura, Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean with nice rooms and that you appreciated our attentive breakfast staff. We're sorry to learn about your disappointment regarding the pool size and the inconsistency with parking offers. We understand how frustrating that can be and apologize for any inconvenience it caused. Rest assured, we'll address these concerns internally to ensure a more consistent and positive experience for all our guests. We're glad you enjoyed the special touch of roses for Mother's Day and hope to have the opportunity to welcome you back for an improved stay in the future.
10/10 – Hervorragend
Teri
Mit der Familie gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Monique was our check-in person and was amazing! She was very welcoming and filled us in on everything we needed to make our stay the best possible!
Teri
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 14. Mai 2024
Teri, Thank you for taking the time to share your experience with us! We're thrilled to hear that Monique provided you with such exceptional service during your check-in. Providing a warm and welcoming experience is what we strive for, and we're delighted that Monique exceeded your expectations. We'll be sure to pass along your kind words to her. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
10/10 – Hervorragend
Thomas
10. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thomas
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Monique am 11. Mai 2024
Hello Thomas, Thank you for begining amazing guest to us
2/10 – Ungenügend
Emilie
8. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
I am very unhappy with Holiday Inn Express. I nearly missed my flight because there was no driver for a 7 am shuttle to the airport. I paid for my room and parking and that was to include shuttle pickup at the airport upon my return. When I called for pickup the employee lied to me saying the shuttle was already at the airport. It was not. I called and said no it’s not here. Same employee said “they are on their way” A few minutes later someone named Jim called me from Holiday Inn saying “it will be awhile before someone can come pick you up” So much for the convenience of a shuttle to and from the airport!! I do not have time to sit at the airport indefinitely. I had to take a taxi back to the hotel to get my car which cost me $34. I emailed Holiday Inn Express about my experience and they did not even reply to me. I am very disappointed in the customer service and lack of commitment to customers. I put my trust in you, relying on you for transportation and you failed to provide what was promised.I can no longer trust your word so I will stay elsewhere from now on.
Emilie
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 8. Mai 2024
Emilie, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay at our Holiday Inn Express.We understand the importance of reliable transportation, especially when it comes to catching flights, and we deeply regret that we fell short of meeting your expectations in this regard. Road construction in the area has indeed posed challenges for our shuttle service.Regarding your email, we sincerely apologize for the oversight in not responding promptly. Rest assured, your feedback has been received, and we are taking steps to address the issues raised.We understand your disappointment and frustration, and we want to regain your trust. While we cannot change the past, we hope that you will give us another chance to provide you with the exceptional service and experience you deserve.If you would be willing to discuss your experience further, please feel free to reach out to us directly. Your feedback is invaluable to us as we work to improve our services.Once again, we apologize for the inconvenience caused and hope to have the opportunity to welcome you back in the future.
10/10 – Hervorragend
Michelle
Geschäftlich gereist, Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The cleanest hotel I’ve been in, thank you.
Michelle
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 7. Mai 2024
Michelle, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment for our guests, and we're thrilled to hear that you noticed. Your satisfaction is our priority, and we're grateful for your feedback. We hope to welcome you back soon for another pristine stay!
10/10 – Hervorragend
Nela
5. Mai 2024
Nela
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 28. Mai 2024
Nela, ChatGPTThank you so much for taking the time to rate us 5 out of 5! We truly appreciate your feedback and are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and a memorable stay for all our guests, and we're thrilled that we succeeded during your visit.Your positive rating means a lot to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything specific you loved about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to share.Once again, thank you for choosing to stay with us, and we look forward to hosting you again in the near future!
10/10 – Hervorragend
mercy, madison
Mit einer Gruppe gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this hotel were so incredibly darling! They were professional, courteous, helpful and so kind! They made our visit so even more enjoyable.
mercy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Katie am 7. Mai 2024
Mercy, Thank you very much for your lovely feedback! We're delighted to hear that our staff made such a positive impression on your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. Your kind words will be shared with our team as recognition of their efforts. We look forward to welcoming you back for another wonderful experience in the future!
10/10 – Hervorragend
Jenny
Mit dem Partner gereist
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel and helpful, friendly staff.
Jenny
Aufenthalt von 2 Nächten im April 2024
Antwort von Katie am 7. Mai 2024
Jenny, Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that our guests feel welcomed and well taken care of. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!
10/10 – Hervorragend
Laura
Mit der Familie gereist
3. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and accommodating staff! Would definitely stay here again.
Laura
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Monique am 4. Mai 2024
Hello Laura, Thank you for being a amazing guest to us
8/10 – Gut
Mark
Mit dem Partner gereist
1. Mai 2024
Very clean
Mark
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 1. Mai 2024
Mark, We're thrilled to hear that you found our establishment to be very clean! We pride ourselves on maintaining a pristine environment for our guests, and we're delighted that it contributed to your positive experience. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.
10/10 – Hervorragend
Catherine
Mit der Familie gereist
30. Apr. 2024
It was very nice.
Catherine
Aufenthalt von 2 Nächten im April 2024
Antwort von Katie am 1. Mai 2024
Catherine, Thank you for your kind words! We're delighted to hear that you had a very nice experience with us. Your satisfaction is our priority, and we're glad that we could contribute to your enjoyment. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
10/10 – Hervorragend
Audrey
28. Apr. 2024
Audrey
Aufenthalt von 1 Nacht im April 2024
Antwort von Monique am 29. Apr. 2024
Hello Audrey, Thank you for staying with us.
10/10 – Hervorragend
Erin
Mit der Familie gereist
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Park and fly option
Erin
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 26. Apr. 2024
Erin, Thank you so much for your glowing review! We're thrilled to hear that our park and fly option met and exceeded your expectations. Providing hassle-free and convenient services for our guests is always our top priority, and we're delighted that you found the booking process and shuttle service to be seamless. We can't wait to welcome you back for your next trip! If you need anything else in the meantime, don't hesitate to reach out.
8/10 – Gut
Karina
26. Apr. 2024
Karina
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 16. Mai 2024
Karina,Thank you for rating our hotel with 4 out of 5 stars. We're delighted to hear that you had a positive experience with us. If there are any areas where you think we can improve or if you have any suggestions for us, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to provide the best possible experience for all our customers. We look forward to serving you again in the future.
10/10 – Hervorragend
Rocio
25. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was nice. Clean and nice room. Very modern.
Rocio
Aufenthalt von 1 Nacht im April 2024
Antwort von Eddy am 25. Apr. 2024
Thank you very much for being our members and we really appreciate that you enjoy your stay.
8/10 – Gut
Neil
25. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I prefer HI Express hotels. This one was convenient to airport, had a shuttle, clean room, comfortable bed, helpful staff.
Neil
Aufenthalt von 1 Nacht im April 2024
Antwort von Monique am 28. Apr. 2024
Hello Neil, It sounds like you had a positive experience at our hotel, and we're thrilled to hear that! We always strive to provide convenience, cleanliness, and comfort to our guests, so it's great to know that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!
10/10 – Hervorragend
Jennifer
24. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice property
Jennifer
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Katie am 24. Apr. 2024
Jennifer, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a pleasant experience for our guests is always our top priority, and it's wonderful to know that our property met your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!
10/10 – Hervorragend
Keith
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very comfortable. We loved the complete breakfast - very tasty! The airport shuttle was such a help...and getting that set up from the airport was a life-saver.
Keith
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 24. Apr. 2024
Keith, Thank you for sharing your experience with us! We're delighted to hear that you found your room comfortable and enjoyed our complete breakfast offerings. Providing a satisfying and tasty breakfast is important to us, and we're thrilled that you appreciated it.We're also pleased to hear that our airport shuttle service was convenient for you and that our team could assist you in setting it up. Ensuring our guests have a seamless and stress-free experience, especially when it comes to transportation, is a priority for us.Thank you for choosing us for your stay, and we hope to welcome you back soon! If you have any further questions or need assistance, please feel free to reach out.
10/10 – Hervorragend
Susie
Mit der Familie gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Monique and Quincy were outstanding with service. Van drivers were very helpful and nice
Susie
Aufenthalt von 6 Nächten im April 2024
Antwort von Katie am 24. Apr. 2024
Susie, Thank you so much for your kind words, Monique and Quincy are thrilled to hear that you were pleased with the service they provided! We pride ourselves on delivering exceptional customer service, and it's fantastic to know that our team members exceeded your expectations.Additionally, we're delighted to hear that our van drivers were helpful and friendly during your experience. We understand the importance of providing not just a service, but a positive and memorable experience for our customers.We appreciate your feedback and thank you for choosing us. We look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
8/10 – Gut
Kevin
Geschäftlich gereist
22. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking lot was full. Too small. Had to park far away, Otherwise good and good value. Nice location too.
Kevin
Aufenthalt von 1 Nacht im April 2024
Antwort von Monique am 23. Apr. 2024
Hello Kevin, It sounds like you had a mixed experience! Parking can definitely be a hassle, especially when it's full or the spaces are too small. But it's great to hear that despite that inconvenience, you still found the overall experience to be good and a good value. Plus, having a nice location can really make a difference. Hopefully, the next time you visit, parking will be a bit easier!
10/10 – Hervorragend
Darcell
22. Apr. 2024
Gut: Sauberkeit
Darcell
Aufenthalt von 1 Nacht im April 2024
Antwort von Monique am 23. Apr. 2024
Hello Darcell, Thank you for amazing guest to us. Until next time.
10/10 – Hervorragend
Stacie
Mit der Familie gereist
21. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The staff was wonderful. The manager that was there on our stay, Monique, was fabulous!
Stacie
Aufenthalt von 2 Nächten im April 2024
Antwort von Monique am 23. Apr. 2024
Hello Stacie, It's fantastic to hear that you had such a positive experience with the staff, especially with Monique as the manager! Great customer service can really make a stay memorable. If you ever return, I'm sure they'll be delighted to welcome you back with the same warmth and hospitality.
10/10 – Hervorragend
Hiram
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Hiram
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Monique am 21. Apr. 2024
Hello Hiram, We're delighted to hear that your stay with us was perfect! Thank you for your kind words. We strive to create exceptional experiences for our guests, and it's wonderful to know that we hit the mark. We hope to have the pleasure of hosting you again soon!
8/10 – Gut
Douglas
Mit einer Gruppe gereist
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had air ort parking
Douglas
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 18. Apr. 2024
Douglas, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our airport parking service convenient during your stay.However, we noticed that you rated your overall experience as 4 out of 5, and we would like to understand how we could have improved to earn a higher rating from you. Your input is invaluable to us as we continuously strive to enhance our services and exceed our guests' expectations.If there are any specific areas where you feel we could have done better, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.
8/10 – Gut
Valerie, San Jose
Mit der Familie gereist
17. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is spacious and clean.
Valerie
Aufenthalt von 3 Nächten im April 2024
Antwort von Katie am 18. Apr. 2024
Valerie, Thank you for sharing your positive feedback with us! We are delighted to hear that you found your room to be spacious and clean during your stay.Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 – Hervorragend
Jenifer
Mit der Familie gereist
16. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was super nice and helpful
Jenifer
Aufenthalt von 2 Nächten im April 2024
Antwort von Katie am 18. Apr. 2024
Jenifer, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team to be super nice and helpful during your stay.Providing excellent customer service is one of our top priorities, and we are delighted that our team members were able to enhance your experience with their friendliness and assistance.Your kind words serve as a great encouragement to all of us here, and we truly appreciate your feedback. Should your travels bring you back to the area, we would be honored to welcome you again and ensure that your next stay is just as enjoyable.Thank you once again for choosing to stay with us, and we look forward to the opportunity to host you again in the future.
8/10 – Gut
Michael
16. Apr. 2024
Gut: Personal & Service
Michael
Aufenthalt von 1 Nacht im April 2024
Antwort von Katie am 18. Apr. 2024
Michael, Thank you for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay overall.However, we noticed that you rated your experience as 4 out of 5, and we would love to know how we could have made it even better. Your input is invaluable to us as we strive to continuously improve our services and exceed our guests' expectations.If there are any specific areas where you feel we could enhance your experience, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.