2/10 – Ungenügend
Alexandru
Mit dem Partner gereist
16. Sept. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at BB Tortona for 3 nights and would never recommend this experience. There were several dodgy things around it and the services/offerings shown online don’t match what you get. Before the check-in we received a message saying that if we leave the 10/10 review straight away, we won’t have to pay for one night of city tax. We suspect this is why this place isn’t rated 1/10 but higher as the city tax is quite expensive.
When it comes to a room itself, the bathroom is shared with several rooms (not mentioned clearly online). The windows have a black tape so there’s no sun coming through the windows. The TV in our room didn’t even have a cable and when we messaged about it we received a response that you can watch only Netflix with your own account. First of all, the TV was not even working due to the lack of the cable, second of all, the advertising also offers the cable channels (the offering online doesn’t match what you get ). There were problems with the lights in the building two times during our stay meaning that the black windows plus no lights meant we had to stay with our flashlights on. The wall just above the bed had lots of stains and one of the towels we received was dirty. The offering also mentions a free coffee 24/7 but while the coffee machine is there, there’s no coffee available. Generally speaking, the place feels more like a prison and it was a total disappointment and waste of money.
Alexandru
Aufenthalt von 3 Nächten im September 2025
