Außenpool, geöffnet von 08:00 Uhr bis 20:00 Uhr, Cabañas (gegen Gebühr)

Bewertungen von The Elser Hotel Miami

4 out of 5
The Elser Hotel Miami
398 NE 5th Street, Miami, FL

Bewertungen

9,2

Wunderbar

1031 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
169 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 6 - Okay" "
40 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 1356 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,2/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great people great place. Will definitely return for next miami vacation.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Brad am 24. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Sarah Rachel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view was breathtaking! Super equipment with kitchen, washing machine and dryer. One of the best equipped hotel gyms ever.
Aufenthalt von 5 Nächten im April 2024
Antwort von Brad am 3. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Björn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
TOP Hotel mit sehr beeindruckendem Ausblick, modernen Wohneinheiten, die keine Wünsche offen lassen und einem tollen Service. Direkt an der Bayside gelegen, kommt man sehr schnell fußläufig nach Brickell, Bus-Station direkt vor der Haustür, Citybikes 100 Meter entfernt und auf dem Bayside Market direkt vor der Haustür gibt es sehr viele Angebote zum Dining, Cocktails genießen oder verschiedene, interessante Bootstouren zu erleben. Da sich das Hotel direkt am Port of Miami und den Cruise-Terminals befindet, ist es oft ausgebucht und deswegen eher schwer, kurzfristig einen Late Check-Out zu bekommen, dafür darf man aber, wenn man, will, nach dem Check-Out um 11 Uhr sein Gepäck dort verstauen und in bestimmten Hotel-Bereichen, die dem Open Air Lounge Bereich verweilen. Kleine Probleme im Zimmer wurden sofort behoben und die Mitarbeiter waren alle ohne Ausnahme immer super nett. Das war definitiv eine tolle Erfahrung! Gerne wieder!
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Mohammad am 6. März 2024
Es freut mich zu hören, dass Sie eine beeindruckende Erfahrung in Ihrem Hotel mit einem atemberaubenden Ausblick hatten. Die Nähe zur Bayside, Brickell und den verschiedenen Verkehrsanbindungen klingt sehr praktisch. Schade, dass ein kurzfristiger Late Check-Out möglicherweise schwierig ist, aber es ist gut zu wissen, dass das Hotel alternative Lösungen wie die Gepäckaufbewahrung und den Zugang zu bestimmten Bereichen nach dem Check-Out bietet. Die schnelle Behebung von Problemen im Zimmer und die Freundlichkeit des Personals sind definitiv positive Aspekte. Vielen Dank für das Teilen Ihrer Erfahrung, und es wäre toll, Sie wieder dort zu sehen!

10/10 – Hervorragend

Doris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren im 24 Stock in diesem modernen tollen Hotel. Alles sauber und die Pflegeartikel Seife, Lotion, shampoo einfach traumhaft gut duftend !!!!! Ich habe es geliebt !! Wenn wir eieder nach Miami kommen steigen wir sicher wieder dort ab.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Nat Santiago am 20. Feb. 2024
Vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Ihnen all die Düfte gefallen. Wir können es kaum erwarten, Sie wieder bei uns begrüßen zu dürfen!

6/10 – Okay

Peter Rolf

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 16 Nächten im Januar 2024
Antwort von Leah- Executive Administrative Assistant am 31. Jan. 2024
Thank you for selecting The Elser Hotel Miami. We extend our most sincere apologies for the overall experience during your recent stay. Should you decide to return, it would be our pleasure to not only address past shortcomings but also to provide you with the genuine essence of The Elser.

10/10 – Hervorragend

Evelyne

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Leah- Executive Administrative Assistant am 31. Jan. 2024
Thank you for choosing The Elser Hotel Miami! We're absolutely thrilled to know you had an outstanding stay with us. We can't wait to welcome you back on your next Miami adventure.

10/10 – Hervorragend

Yvonne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolut fantastisches Hotel
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Leah- Executive Administrative Assistant am 31. Jan. 2024
Thank you for choosing The Elser Hotel Miami, and we're delighted that your stay was nothing short of outstanding. Your next adventure to Miami is just around the corner, and we can't wait to host you once again.

8/10 – Gut

Ingo

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Leah- Executive Administrative Assistant am 11. Jan. 2024
We greatly appreciate your choice to stay with us at The Elser Hotel Miami. Your fantastic experience brings smiles to our faces, and we're looking forward to your return on your next Miami adventure.

10/10 – Hervorragend

Marisa

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Leah- Executive Administrative Assistant am 8. Jan. 2024
Thank you for choosing The Elser Hotel Miami, and we're delighted that your stay was nothing short of outstanding. Your next adventure to Miami is just around the corner, and we can't wait to host you once again.

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Leah- Executive Administrative Assistant am 18. Dez. 2023
Thank you for choosing The Elser Hotel Miami! It's heartwarming to learn that your overall experience was exceptional. We eagerly await your return for your next Miami adventure.

8/10 – Gut

Sven, Frankfurt am Main

Antwort von Leah- Executive Administrative Assistant am 11. Dez. 2023
We want to extend our heartfelt thanks for choosing The Elser Hotel Miami for your stay. We're absolutely delighted to hear that you had a great overall experience, and we eagerly await your return. Rest assured, we are committed to consistently meeting and exceeding your expectations during your next visit.

10/10 – Hervorragend

Franzi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Leah- Executive Administrative Assistant am 28. Nov. 2023
We greatly appreciate your choice to stay with us at The Elser Hotel Miami. Your fantastic experience brings smiles to our faces, and we're looking forward to your return on your next Miami adventure.

10/10 – Hervorragend

Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The valet parking fee of $50 per day for hotelguests is too high.
Aufenthalt von 2 Nächten im November 2023
Antwort von Leah- Executive Administrative Assistant am 20. Nov. 2023
We extend our gratitude for selecting The Elser Hotel Miami for your stay. It's wonderful to know that your overall experience was enjoyable. Your feedback regarding our valet service is valued, and we will ensure that your comments are shared with the relevant teams to enhance this aspect. We eagerly anticipate the opportunity to host you once more in the near future.

10/10 – Hervorragend

Bettina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Leah- Executive Administrative Assistant am 10. Okt. 2023
We want to extend our heartfelt thanks for choosing The Elser Hotel Miami for your stay. We're absolutely delighted to hear that you had a great overall experience, and we eagerly await your return. Rest assured, we are committed to consistently meeting and exceeding your expectations during your next visit.

10/10 – Hervorragend

Tanja

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic room and view! great pool and food, would absolutely go again.
Aufenthalt von 1 Nacht im September 2023
Antwort von Leah- Executive Administrative Assistant am 3. Okt. 2023
We appreciate your decision to stay at The Elser Hotel Miami. It's delightful to know that you had a satisfying experience during your visit. We eagerly anticipate the opportunity to welcome you back in the near future. Have a safe journey!

6/10 – Okay

Krzysztof

Aufenthalt von 1 Nacht im August 2023
Antwort von Leah- Executive Administrative Assistant am 15. Aug. 2023
Thank you for choosing to stay at The Elser Hotel Miami. We look forward to hosting you again soon and strive to continuously meet your expectations!

10/10 – Hervorragend

Aysin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Rachel Gelin Front Office Manager am 28. Mai 2023
We truly appreciate you taking the time to let us know how we did.We hope to have the opportunity to welcome you again soon!

10/10 – Hervorragend

Jesteene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

teresita s

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location, beautiful views, room was clean and has everything
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brad am 27. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

4/10 – Schlecht

PATRICK

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We stayed on the 41st floor with a bay view. Looked to be the best view in the city hotel wise on Biscayne. Staff is nonchalant to flat out unfriendly. Spare yourself 30 minutes waiting for valet. It is not optional and they are not staffed well enough to accommodate. We also had a package deliver there and the main staff that signed for it was dismissive and rude; valet is also dismissive, but I'd imagine they're under a lot of pressure given that they're shorthanded.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Brad am 26. Mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 – Gut

AJ

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The suite we reserved and paid for had a king bed and dining area, the room we received was much smaller and had a queen bed and no dining area. We were still charged the full rate for the larger suite. The staff however was amazing and accommodating we do not hold them responsible for the mistake.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 26. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Tiffany

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed one night before boarding a cruise. The property was nice and clean and the staff was so nice!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 26. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Claude

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 26. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Jenniifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im März 2024
Antwort von Brad am 26. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Armand

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Brad am 26. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

ANAND

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Jasmine has been nice and kind to us for the whole check-in procedure. We enjoyed the ocean view upgrade and plan to come again to this property. Thank you! Happy summer
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Brad am 25. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

2/10 – Ungenügend

Yasmin

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Gym was nice place was dirty no one cleans room
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Brad am 24. Mai 2024
We're happy yo hear you loved the location. I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

8/10 – Gut

Shalayla

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great but breakfast was not what we expected. More food options needed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 24. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

KELLI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the view.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 24. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Maria Isabel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the amenities it had
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Brad am 23. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Xianqi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great hotel, very close to Miami port
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nat Santiago am 21. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Neidra, Newport News

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nat Santiago am 22. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

William, Stockton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in the middle of the action. Very convenient for an overnight stay prior to boarding a cruise ship in the Port of Miami.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nat Santiago am 21. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Ruth, Montgomery

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very courteous
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brad am 20. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Jocelyn

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience, will try bigger room next time
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 20. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Gut

Guillermo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 20. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Samoen

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was amazing !!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Brad am 20. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Vanessa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brad am 20. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Gut

Chelsea

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Brad am 16. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Todd

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a great experience when I stay here
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 16. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Read other reviews. Very positive experience. Highly recommended.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Brad am 14. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 – Ungenügend

romain

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
read this review carefully before booking! do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint. Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper... no parking but a rather slow and expensive valet service. a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
Aufenthalt von 4 Nächten im April 2024
Antwort von Brad am 13. Mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 – Hervorragend

Le Jalen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nat Santiago am 12. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Cecilia

Geschäftlich gereist, Mit dem Partner gereist
Perfect
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Nat Santiago am 12. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Marianna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
Aufenthalt von 4 Nächten im April 2024
Antwort von Nat Santiago am 12. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Kimberly, Fontana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brad am 12. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

Marilyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

kit

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Brad am 11. Mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Hervorragend

Frances

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Nat Santiago am 10. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Hervorragend

yelana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
Aufenthalt von 3 Nächten im April 2024
Antwort von Nat Santiago am 10. Mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.