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Bewertungen von Solé Miami, A Noble House Resort

4 out of 5
Solé Miami, A Noble House Resort
17315 Collins Ave, Sunny Isles Beach, FL

Bewertungen

8,2

Sehr gut

698 von insgesamt 1358 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
316 von insgesamt 1358 Gästebewertungen haben eine Bewertung von 8 - Gut" "
174 von insgesamt 1358 Gästebewertungen haben eine Bewertung von 6 - Okay" "
93 von insgesamt 1358 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
77 von insgesamt 1358 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed our stay in this hotel, it is clean, the food tastes good and above all the staff is nice, especially Anil helped us a lot with his knowledge of Turkish, we are so grateful to him!
Aufenthalt von 7 Nächten im März 2024
Antwort von Juan Garcia am 14. Apr. 2024
Dear Sara, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Juergen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
...
Aufenthalt von 2 Nächten im März 2024
Antwort von Juan Garcia am 2. Apr. 2024
Dear Juergen,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Andre

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Juan Garcia am 27. März 2024
Dear Andre,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and your special mention of Anil who was able to assist you recovering your item. We cannot wait to have you back again and thank you for your 4-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Juan Garcia am 23. Dez. 2023
Dear Guest,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Jürg

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von Juan Garcia am 23. Nov. 2023
Dear Jurg,Thank you for your beautiful 5 stars review. We are very happy to know that you enjoyed our beautiful rooms and the beach. Our main goal is to offer the most comfortable and pleasant stay to all our guests.Thank you for providing us with the amazing pictures. We are very proud of our product.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

angela

Mit einer Gruppe gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im November 2023
Antwort von Juan Garcia am 23. Nov. 2023
Dear Angela,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 – Okay

markus

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
das hotel lässt nach. alles kommt in die jahre und sie machen nichts. poolumgebung ist immer wieder voller abfall und von dem strand sprechen wir nicht. auch die leute an der rezeption, na ja freundlichkeit ist was anderes…
Aufenthalt von 3 Nächten im August 2023
Antwort von Juan Garcia am 16. Aug. 2023
Dear Markus,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 – Okay

Udo Max

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Sauberkeit und Parkservice hätten besser sein können. Personal war sehr freundlich.
Antwort von Juan Garcia am 7. Dez. 2022
Dear Udo Max,Thank you for taking the time to share your experience at Sole Miami. While I am happy to read your kind appraisal of our staff, please accept my sincere apologize for the experience that you encountered during your stay with us. Please feel free to reach out to me directly if you would like to discuss these issues in further detail.I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Miami. We hope to have the opportunity to restore your complete confidence in the Sole Miami.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Gregory

Gut: Sauberkeit und Personal & Service
Very good
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Juan C Garcia am 11. Juni 2022
Dear Guest, Thank you for your beautiful 5 stars review. We strive to provide the best service and experience to every guest, and we are very happy to know you enjoyed your overall experience at Solé Miami. We will be sharing your feedback with the whole guest service staff. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

8/10 – Gut

Eva-Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr erholsam, privater Strand, und Mitarbeiter sind sehr freundlich..
Aufenthalt von 4 Nächten im Dezember 2021
Antwort von Juan C Garcia am 15. Jan. 2022
Dear Guest, Thank you for your beautiful 4 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest. Thank you for choosing our hotel and we look forward to welcoming you again, Sincerely, Juan Garcia Director of Front Office Sole Miami

6/10 – Okay

Parnaz

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
the property fees was an extra charge and the parking fee was so expensive. the 10 dollar credit was not explained very well so we could not use it! The grab and go offer for restaurant was not very early and opened late in the morning.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ross am 27. Mai 2024
Dear guest, we would love for you to visit us once again we would love for your experience to be different.

4/10 – Schlecht

Patricia S.

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Dim lighting in bathroom, narrow beds, can’t sit on balcony, expensive food by pool, shouldn’t charge customer for parking.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Ross am 27. Mai 2024
We do apologize if any inconvenience caused to you, we would use this feedback to better our guest experience.

10/10 – Hervorragend

Janny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juan Garcia am 25. Mai 2024
Dear Janny, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Sean

Gut: Personal & Service und Zustand der Unterkunft
We had a great time! Staff is super friendly, restaurant had good food and tasty drinks. There’s no self parking, only valet; so if you favor self parking, you’re out of luck. When we got into the room, the air conditioning wasn’t working, but it was fixed in a timely manner. I love the way the bathroom is set up! The bathrooms weren’t clean though. There was pee in the toilet, soap on the walls in the shower, and the bathtub was pretty dirty. The carpet in the bedroom was sticky as well. If a better cleaning job was done, the day would have been almost perfection!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juan Garcia am 25. Mai 2024
Dear Sean, Thank you for taking the time to share your experience at Sole Miami. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. While we are happy to read about your favorite amenities of our hotel, we are concerned to learn about all the areas where we fell short of meeting your expectations. We will be sharing your feedback with our departments involved. I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Sunny Isles. We hope to have the opportunity to restore your complete confidence in the Sole Miami. Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 – Ungenügend

Tyshawnna

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Juan Garcia am 25. Mai 2024
Dear Tyshawnna,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Volha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Garcia am 24. Mai 2024
Dear Volha, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Robin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful resort
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Juan Garcia am 23. Mai 2024
Dear Robin, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Basem

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
None
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ross am 22. Mai 2024
Thank you for your amazing feedback.

4/10 – Schlecht

lakia

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Inconsistency in staff knowledge about the pool and pool chair availability and times. Maintenance issues with room. Encounters with aggressive wild life. Elevators not working .
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Lakia,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 – Okay

Marlene

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Marlene,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Marie

Gut: Sauberkeit
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Marie, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Andrzej

Gut: Sauberkeit und Ausstattung
Super nice staff, great place, we had a great time
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Andrzej, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Brandon

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Na
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Jean, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 – Ungenügend

Wilber

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Wilber,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Belem

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel and experience ... come back soon for sure
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Belem, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Jean

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sole is a great residence for travelers. It’s super affordable, has everything you need in-house, beach, pool, lounge, gym, valet parking, room service. Love it
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Juan Garcia am 22. Mai 2024
Dear Jean, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Nathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location, amazing beach, staff was great but could use some updates at the outdoor bar.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ross am 17. Mai 2024
Thank you for your great feedback, Nathan!

10/10 – Hervorragend

Natalie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The views from the room. The cleanliness of the hotel and room. In room dining was great! Overall a beautiful stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Juan Garcia am 15. Mai 2024
Dear Natalie, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ross am 15. Mai 2024
Thank you for your great rating.

2/10 – Ungenügend

John, MIAMI

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience at this hotel was incredibly disappointing. We booked a suite for Mother's Day weekend, excited for a family getaway. The suite, complete with a kitchen and spacious living room, seemed perfect for us. However, our excitement quickly turned sour. Upon arrival, we headed straight to the beach to enjoy the beautiful weather. We hoped to order food and drinks, but the staff seemed disinterested and failed to attend to us. We had to constantly search for them, and when we finally caught their attention, we were dismayed to discover that every charge included a service fee. It seemed as though the staff had little incentive to provide good service, knowing they would receive a tip regardless. Later, we moved to the pool area, where I simply requested a refill of my Diet Coke from the bartender. Instead of accommodating my request, he rudely suggested I go buy it myself across the street because he was closing. This lack of basic hospitality was disappointing, especially after a long day at the beach and pool. The evening took a turn for the worse when the manager, German, began harassing us about noise levels in our room. Despite our efforts to comply by turning off the TV and calming the kids, German continued to bother us. Eventually, we were forced to change rooms in the middle of the night, completely ruining our getaway. German's defensive and unprofessional handling of the situation only exacerbated our frustration.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ross am 13. Mai 2024
Good day Mr. Segura, we regret to hear that your experience at Sole Miami was not up to par. We do not want this one-night stay to be a reflection of who we are as a hospitality staff, we hope to see you again and we could arrange for you to have a better pleasing experience.

8/10 – Gut

Danetra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really good option
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ross am 13. Mai 2024
We would love to have you stay with us again and make it an amazing stay.

10/10 – Hervorragend

NERELY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very great view and service. Absolutely coming again, thank you!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ross am 13. Mai 2024
We hope to see you soon! We can't wait!

10/10 – Hervorragend

Shukhrat

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience at Solé Hotel in Miami Beach was nothing short of amazing. From the moment we arrived, Ross went above and beyond to ensure our every need was met, making our stay incredibly comfortable and enjoyable. Traveling with my family, including two kids, the hotel provided an ideal setting with stunning views, a prime location, and excellent amenities. The combination of the breathtaking scenery and convenient location made our vacation truly unforgettable. Solé Hotel exceeded our expectations in every way, and we highly recommend it to anyone looking for a perfect stay in Miami Beach.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ross am 13. Mai 2024
Thank you for your amazing feedback and we will be awaiting your return!

10/10 – Hervorragend

Madina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Д
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Juan Garcia am 12. Mai 2024
Dear Madina, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Sheldon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Juan Garcia am 12. Mai 2024
Dear Sheldon, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Maira Alejandra Giraldo

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Juan Garcia am 12. Mai 2024
Dear Maira, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Cary

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel staff is exceptional, the food is wonderful and the grounds are immaculate. I would recommend Solé Miami for families too.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ross am 7. Mai 2024
We appreciate your positive feedback, thank you so much, hope to see you soon.

10/10 – Hervorragend

Alla

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im April 2024
Antwort von Ross am 7. Mai 2024
Thank you for your fantastic review.

10/10 – Hervorragend

Zandi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ross am 7. Mai 2024
Thank you so much for your amazing feedback.

10/10 – Hervorragend

Olga

Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Garcia am 5. Mai 2024
Dear Olga, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 – Schlecht

Tamla, smyrna

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Loved the view from my ocean front room. Bed was comfy. The food wasnt good and very limited. No table or chairs for the balconies. No napkins or paper towels for their kitchen areas. No USB plugs in the main areas of the room. Two remotes neither worked for the tvs. Took a few calls for engineering to come replace them. No washer or dryers. No cleaners avaliable. This is the third Noble House property and I have to say this was missed on a lot of things
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Garcia am 1. Mai 2024
Dear Tamla,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is good I will be back
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Garcia am 1. Mai 2024
Dear Stephen, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

6/10 – Okay

lina

Gut: Sauberkeit und Personal & Service
Bar and restaurant is closed at 10pm … not convenient if you want to enjoy some late drinks
Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Garcia am 1. Mai 2024
Dear Lina,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

2/10 – Ungenügend

darnell

Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Garcia am 18. Mai 2024
Dear Darnell,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

4/10 – Schlecht

Richa

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property looks pretty old and even after renovations the rooms, hallways and washrooms feel dated. There is very less light and no fans in the rooms which is horrible with Miami humidity. The beach access is humble and beaches are pretty smelly. Lets talk about house keeping and services, we requested some towels and garbage bags by calling room services and even after calling thrice during a span of 2 hours in the morning those stuffs never arrived. Finally we had to go down and complain at the front desk to have it all delivered to our room. Valet staff is friendly but the property has limited parking and during the busy times you might have to wait a decent bit to get your car, also there is no free self parking. There is just one Dining option which is not great anyway, luckily there is plenty of eating and shopping options around the property. Overall I am highly disappointed by this property, they should not at all be classified as “4 STAR”. Their amenities, rooms and services at best qualify as 2-3 star. There are other 3 star properties within 5 miles which are way better and probably cheaper.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Garcia am 1. Mai 2024
Dear Richa,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

8/10 – Gut

Sardar

Gut: Sauberkeit und Zustand der Unterkunft
Good but expensive
Aufenthalt von 1 Nacht im April 2024
Antwort von Juan Garcia am 27. Apr. 2024
Dear Sardar, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 4/5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Sergio

Aufenthalt von 4 Nächten im April 2024
Antwort von Ross am 17. Mai 2024
Thank you for your amazing feedback!

6/10 – Okay

Itzury

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
I would love to rate this hotel a good 5 star but the cleaning service and having roaches run around our bedroom and kitchen was not it for me. Over all we had an amazing view and had easy access to the beach and back.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Garcia am 26. Apr. 2024
Dear Itzury,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Vladimir

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Very nice hotel 😊
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Juan Garcia am 25. Apr. 2024
Dear Vladimir, Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami

10/10 – Hervorragend

Kenyatta

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love boutique hotels because they're intimate and more like home. The staff at Sole made me feel totally welcome from start to finish. Anything I needed was at my fingertips or delivered to my door promptly and with a smile, even late at night. The location is perfect for being in the Sunny Isles or nearby areas.
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Garcia am 24. Apr. 2024
Dear Kenyatta,Thank you for leaving such a nice review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call-in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words and we look forward to welcoming you very soon. Sincerely, Juan GarciaDirector of Front OfficeSole Miami