Poolbar

Bewertungen von Royal Palm South Beach Miami, a Tribute Portfolio Resort

4.5 out of 5

Bewertungen

7,8

Gut

638 von insgesamt 1429 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
349 von insgesamt 1429 Gästebewertungen haben eine Bewertung von 8 - Gut" "
204 von insgesamt 1429 Gästebewertungen haben eine Bewertung von 6 - Okay" "
104 von insgesamt 1429 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
134 von insgesamt 1429 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Helge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Customer Service am 29. März 2024
Helge, it's fantastic to see that you had a 5-star experience at the Royal Palm South Beach Miami! Your high rating speaks volumes, and we want to express our utmost gratitude for your kind acknowledgement. We eagerly look forward to welcoming you back to create more wonderful memories for you. Safe travels!

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 4. Jan. 2024
Thank you for the fantastic rating, Stefan!We strive to make all of our guests feel welcome and relaxed during their time at Royal Palm South Beach Miami! We can't wait to see you again soon.

6/10 – Okay

sead

Gut: Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 1. Jan. 2024
Thank you for the feedback, Sead.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 – Gut

Lavdrim

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Die Zimmer könnten sie besser reinigen..mehr auswahl beim Essen wäre wünschenswert..personal hilfsbereit
Aufenthalt von 9 Nächten im Juli 2023
Antwort von Customer Service am 15. Aug. 2023
Lavdrim, vielen Dank, dass Sie uns auf Ihren Aufenthalt im Royal Palm South Beach Miami aufmerksam gemacht haben. Wir freuen uns sehr, dass unsere Kollegen Ihnen während Ihres Besuchs hilfreich zur Seite standen. Was die Aspekte betrifft, die Sie weniger zufriedenstellend fanden, werden Ihre Kommentare zur Sauberkeit und zum Speiseangebot dazu beitragen, das künftige Gästeerlebnis zu verbessern. Wir wissen Ihre Erkenntnisse sehr zu schätzen und sind weiterhin bestrebt, uns kontinuierlich zu verbessern. Wir hoffen, Sie bei Ihrem nächsten Besuch in Miami wieder begrüßen zu dürfen und Ihnen ein noch erstklassigeres Erlebnis zu bieten.

6/10 – Okay

Miriam

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Customer Service am 9. Juni 2023
Miriam,Thank you for taking the time to share your feedback. We value every guest review and use it to improve and enhance our services for future stays. If you'd like to offer any specific suggestions or concerns, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel, sehr gute Lage, guter Preis
Das Hotel entsprach meinen Erwartungen. Es ist schon etwas älter, was z. B. an den Möbeln im Zimmer erkennbar ist. Alle Balkons sind lächerlich klein (unbrauchbar). Einen Zimmer mit Balkon ist also nutzlos. Das Fitness ist auch etwas älter - mit wenigen Ausnahmen waren die Geräte in gutem Zustand und ausreichend. Ich würde wieder in dieses Hotel gehen.
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Customer Service am 11. Dez. 2022
Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu teilen, Daniel!Wir sind so froh zu hören, dass Ihre Zeit bei uns angenehm war. Der Komfort und die Zufriedenheit unserer Gäste liegen uns sehr am Herzen, daher werden wir Ihre Bedenken mit den entsprechenden Mitgliedern unseres Teams besprechen, damit wir uns weiter verbessern können. Wir streben nach Exzellenz und freuen uns darauf, bald eine noch positivere Erfahrung mit Ihnen zu teilen!

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have been coming to the Royal Palm for years the staff is better than ever. Just solid good people. Alberto stood out particularly at the pool he's perhaps one of the best pool men on Collin's Avenue. The Beach crew was great too. The staff was helpful and put the guests first. Room was fine with good views and TV no complaints. Pool was warm but fine. I'll be back.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The best part of the stay was the location. At the beach with lots of shops and restaurants a few blocks away.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Mark, thank you for taking the time to share your experience at the Royal Palm South Beach Miami. It is wonderful to hear that you enjoyed our prime location right by the beach, with numerous shops and restaurants just a few blocks away. We are thrilled to know that this aspect of your stay was the highlight for you. Our team members are dedicated to ensuring that our guests have a fantastic time, and your kind words are greatly appreciated. We're looking forward to welcoming you back for another memorable stay in the vibrant heart of South Beach!

10/10 – Hervorragend

Laquilla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

angelic

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the service !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Angelic, the team at Royal Palm South Beach Miami is thrilled you loved the service! Our team members strive to provide exceptional experiences for all our guests. We look forward to your next visit. Safe travels!

8/10 – Gut

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is in a perfect location and has many great features, including the staff. Room wasn't as clean as I would have expected when checking in. The paint and carpet are showing signs of wear.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Michael, thank you for sharing your experience at Royal Palm South Beach Miami. It is great to hear that you enjoyed our prime location and appreciated our amenities and team members. We do regret that your room did not meet your cleanliness standards and acknowledge your comments about the paint and carpet conditions. Your feedback helps us improve and is very much appreciated. We're looking forward to welcoming you back for an even better stay in the future.

4/10 – Schlecht

Naveen, Nashua

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Naveen, thank you for sharing your feedback. We notice that your experience with us was not up to your expectations. Your satisfaction is important to us, and we strive to provide better experiences for our guests.We would appreciate if you could provide more details about your stay so we can address any specific concerns you might have had. Our team is committed to continuous improvement and ensuring each guest has a memorable visit.

10/10 – Hervorragend

Latonya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Omg! This property was amazing! I got back 3 days ago and I'm still thinking about my stay here. I took my husband for his birthday and he loved it very bit of his stay. The best part was the staff!!! So professional, friendly, amazing and they even upgraded our room when requested. We even booked an extra night we loved it so much. Free breakfast and complimentary drinks was also great! We will definitely stay here again next time we travel to Miami!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Latonya,Thank you for sharing your wonderful experience at the Royal Palm South Beach Miami! It is delightful to hear that both you and your husband had such a memorable stay, especially for his birthday. Our team members take great pride in providing exceptional service, and it is heartwarming to know they contributed positively to your visit. We're thrilled that you enjoyed your room upgrade, extended your stay, and appreciated the complimentary breakfast and drinks. We're looking forward to welcoming you back on your next trip to Miami!Best regards,The Royal Palm South Beach Miami Team

10/10 – Hervorragend

Vincent Edward

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was fantastic the staff bent over backwards to do anything you needed. The only problem we had was on there website it says beach umbrella's are supplied with loungers but there was a fee.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Vincent Edward, thank you for your wonderful review of your stay at Royal Palm South Beach Miami! It is delightful to hear that our team members went above and beyond to meet your needs and ensure your stay was exceptional. We also appreciate your feedback regarding the beach umbrella service and will certainly look into clarifying this on our website. Your insight is valuable to us, and we are thrilled to know that overall, you had a fantastic experience. We look forward to welcoming you back for another splendid stay!

2/10 – Ungenügend

Bianca

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Bianca, thank you for sharing your experience. It is disappointing to learn that your visit did not meet your expectations. We strive to provide an excellent experience for our guests, and your feedback is invaluable. If you have specific concerns or details about your stay that you would like to share, please reach out to us directly. We hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 – Hervorragend

Saroj

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe and easy access to beach
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Saroj, thank you for your positive feedback about your stay at Royal Palm South Beach Miami! We're delighted to hear that you found the beach access safe and convenient. Our aim is to provide a seamless and enjoyable experience, and it's great to know we met your expectations. We'd love to host you again soon!

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Peter, thank you for your outstanding rating of Royal Palm South Beach Miami. The entire team is thrilled to know you had a fantastic stay. Your positive feedback is greatly appreciated and encourages us to continue providing exceptional service. We hope you created wonderful memories and look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 – Okay

Zaida

Gut: Personal & Service
Check in was great but once I got to my room, the door would not lock from the inside. There was no frig even though I requested one beforehand because I am diabetic and use insulin. The phone did not work, so I repeatedly had to go downstairs. Front desk would not pick up even when I used my personal phone. Will not stay there again.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Zaida,Thank you for sharing your experience. It is wonderful to hear that you had a smooth check-in. It is concerning to learn about the issues you encountered in your room and with our communication channels. Our team strives to ensure every guest has a pleasant stay, and it appears we fell short during your visit. We understand the importance of having essential amenities like a refrigerator, especially for medical purposes. Your feedback will indeed be reviewed to see how we can enhance our service going forward. Although your experience did not meet your expectations this time, we do hope you might reconsider and give us another opportunity in the future.

10/10 – Hervorragend

Bianca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
One of the best hotels I’ve stayed in
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Bianca, thank you for your kind words! The Royal Palm South Beach Miami team is thrilled to hear you had a fantastic stay. Knowing that you consider our establishment one of the best you have ever stayed in genuinely warms our hearts. We strive to offer exceptional experiences, and it's wonderful to see our efforts reflected in your feedback. We're looking forward to welcoming you back for another memorable visit.

4/10 – Schlecht

Khoa

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Paying resort fee but no bathrobes and slippers. Got yelled at by a staff because I couldn’t open the gate to the beach.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 19. Mai 2024
Khoa, thank you for sharing your feedback. It is disheartening to hear that your experience did not meet expectations. The convenience and comfort of our guests are top priorities, and the absence of amenities is being reviewed. Additionally, respectful communication from our team members is crucial, and your experience with the gate access situation will be addressed to ensure better handling in the future. We hope to have another opportunity to provide you with the experience you deserve.

8/10 – Gut

Arelis

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 18. Mai 2024
We appreciate your lovely rating, Arelis!The satisfaction of our guests is important to us so we can't wait to see you back again at Royal Palm South Beach Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 – Hervorragend

julisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just what to thank Mahaia and Christopher! Customer service was amazing!!! Friendly and welcoming! Made me feel safe as a woman solo traveler it was nice to know they were at the front desk! Great job guys! Will be back!
Antwort von Customer Service am 17. Mai 2024
julisa, thank you for highlighting your positive experience at Royal Palm South Beach Miami. Mahaia and Christopher will be delighted to hear your kind words. It is wonderful to know that their friendly and welcoming demeanor made you feel safe, especially as a solo traveler. We appreciate you sharing this with us and are thrilled to hear you plan on returning. Our team looks forward to making your next stay just as memorable.

6/10 – Okay

Corinne

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Rooms aren’t as nice as I was hoping for the price paid, but it’s a perfectly fine place to say for vacation. Kind staff.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 17. Mai 2024
Corinne, thank you for sharing your thoughts. It is great to hear you found our team members to be friendly and accommodating. We note your feedback regarding the room expectations and truly appreciate your candor. Your insights are invaluable in helping us improve our offerings. We hope to have the pleasure of welcoming you back for an enhanced experience in the future.

10/10 – Hervorragend

Anna Jessica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved being with my family at Royal Palm South Beach Miami. Super polite and friendly attendants. Quiet and cozy place. It was perfect! Wonderful view 😍😍
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Anna Jessica,Thank you for your lovely review! The team at Royal Palm South Beach Miami is thrilled to hear you and your family had such a wonderful time with us. Our colleagues take great pride in providing polite and friendly service, ensuring all guests feel warmly welcomed. We are also delighted you enjoyed the tranquil and cozy environment as well as our breathtaking views.We look forward to welcoming your family back soon for another perfect stay!Warm regards

8/10 – Gut

Pavel

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Pavel, thank you for sharing your positive feedback on Expedia. The team at Royal Palm South Beach Miami is delighted that you had an enjoyable stay. We strive to provide exceptional experiences for all our guests. We're looking forward to welcoming you back soon for another memorable visit.

8/10 – Gut

Akina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was pleasant and clean.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Akina, thank you for choosing Royal Palm South Beach Miami and sharing your positive experience. We are glad to hear that our clean and pleasing environment contributed positively to your stay. Our team aims to uphold high standards of cleanliness and ambiance for our guests to enjoy. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 – Hervorragend

Adriana Kaitlin

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Adriana Kaitlin, thank you for your positive rating of the Royal Palm South Beach Miami! It is wonderful to know you had a pleasant experience with us. Our team members work diligently to ensure each guest enjoys their stay, and it's gratifying to see that reflected in your rating. Should your travels bring you back to Miami, we look forward to welcoming you again. Have a wonderful day!

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 14. Mai 2024
Keith, we are delighted to know that you enjoyed your stay at Royal Palm South Beach Miami. It's a privilege to offer memorable experiences for our guests, and your positive rating signifies we were successful in our endeavor. We genuinely appreciate your feedback and certainly hope we'll have the pleasure of welcoming you back for another splendid stay in the future.

6/10 – Okay

Leonor, New York

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Nerds improvement
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 13. Mai 2024
Leonor, we appreciate the time you took to share your review with us. Please note that we aim to constantly evolve and enhance our guest experience. We'd appreciate any specific feedback you could share that could contribute to improvement. Your constructive feedback can play an integral role in our steadfast dedication to consistently exceed expectations of our esteemed patrons like you.

2/10 – Ungenügend

Manuel Martinez

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Manuel Martinez, it's regrettable to hear that your stay did not meet your expectations. While you left no specific details, we understand that there may have been areas where we fell short. It is our prime endeavor to provide our guests with the best experiences, your feedback is a crucial part of that. We'd appreciate the chance to regain your trust and afford you the quality service we pride ourselves in. Thanks for your valuable input.

10/10 – Hervorragend

Erickson, Plano

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service !
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Erickson, it's fantastic to hear you found the service at Royal Palm South Beach Miami to be praiseworthy! Our team members strive to deliver exceptional service and it's wonderful to know this was evident during your stay. We can't wait to welcome you back on your next trip to Miami. We trust it will be another excellent experience.

4/10 – Schlecht

Diana

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 13. Mai 2024
Diana, it's concerning to discover that your stay did not meet expectations, as we consistently strive to ensure every guest's satisfaction. Although you didn't provide details, we value your feedback and it assists us in our unending quest to enhance guest experiences. We hope that you will allow us another opportunity to demonstrate the high-quality hospitality that we are known for.

10/10 – Hervorragend

Pedro Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Buena relación calidad precio
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Mai 2024
Pedro, es un placer saber que encontraste valor por tu dinero en Royal Palm South Beach Miami. Nuestro objetivo es ofrecer una experiencia de alojamiento excepcional que combine comodidad con asequibilidad, y estamos contentos de haberlo logrado. Gracias por elegirnos para su estadía en Miami y esperamos darle la bienvenida nuevamente en el futuro.

8/10 – Gut

Simonica

Mit dem Partner gereist
I had great time
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Simonica, it's truly delightful to hear that you enjoyed your time at Royal Palm South Beach Miami. We strive to offer unforgettable experiences to all our esteemed guests, and your positive feedback reaffirms the hard work put in by our team. We appreciate your choice of our hotel for your stay and look forward to having the pleasure of serving you again in the future.

6/10 – Okay

CELINE

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Mai 2024
Thank you for sharing your feedback, Celine.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 – Schlecht

Frank

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 25. Mai 2024
Frank, thank you for taking the time to leave a rating. It seems your experience with us wasn't entirely satisfactory. Our team always strives to provide memorable stays for our guests, and we regret that we fell short during your visit. We hope you might consider giving us another opportunity to better serve you in the future.

8/10 – Gut

Tiffany

Gut: Sauberkeit und Personal & Service
Pricey needs updates
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 5. Mai 2024
Tiffany, thank you for choosing to stay at Royal Palm South Beach Miami and for sharing your thoughts. We're committed to striking the right balance between value and quality, and we continuously strive to enhance our facilities. Your feedback provides invaluable insights that will assist in future improvements. We hope to welcome you back to experience any positive changes firsthand.

2/10 – Ungenügend

Viktoriia

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They charged me 770$ for who knows what . Just appeared the charge on my credit card . They charge from things you never purchased. Also I never had my room cleaned up for all 3 days I stayed there …… do not go to this hotel Trust me Never in your life It’s better to overpay for another hotel Because this hotel steal your money from Your credit card !!!!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 6. Mai 2024
Viktoriia, we're genuinely sorry to hear about the issues experienced during your stay, especially regarding unexpected charges and the lack of room service. Typically, some fees are necessary for services like resort fees or in-room amenities, but it's concerning you found charges you didn't incur. We encourage guests to reach out directly to our finance department to discuss any discrepancies further, as we take matters of this sort very seriously.As for the room service, we deeply apologize that the daily cleaning service you anticipated was not met. We usually ensure that all rooms are cleaned regularly and diligently, so it’s disheartening to hear this was not your experience.Your feedback is valuable to us; it helps us to refine and improve our service. We would appreciate the opportunity to regain your trust on a future visit, assuring you a much more pleasurable and seamless experience. Thank you for taking the time to share your experience.

10/10 – Hervorragend

Dionna

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 25. Mai 2024
Dionna,Thank you for your fantastic rating! We're thrilled you had an excellent experience at Royal Palm South Beach Miami. Our team members strive to make every stay memorable, and it's wonderful to see that we met your expectations. We look forward to welcoming you back for another amazing stay on your next visit to South Beach.

2/10 – Ungenügend

Jetsun

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bad room and rude front desk
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 4. Mai 2024
Jetsun, we deeply regret to hear about the issues you faced during your stay, particularly with our services and accommodations. Our colleagues at the front desk endeavor to provide our guests with exemplary service, and it's disheartening that we fell short of the mark in this instance. Likewise, we usually pride ourselves on our comfortable rooms, and it's unfortunate your experience did not align with our typical standards. Rest assured, we aim to exceed guest expectations and will work diligently to improve in these areas. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay.

6/10 – Okay

Deedwin

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.

8/10 – Gut

Stephanie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 3. Mai 2024
Stephanie, thank you for choosing Royal Palm South Beach Miami and giving us a high estimation of your stay! We are pleased that you enjoyed your time with us and we hope our contemporary amenities, our team members' hospitality, and the unmatched beachfront views added to your overall experience. Should you plan another trip to South Beach, we trust you will consider us as your accommodation. Your satisfaction is our greatest success.

4/10 – Schlecht

lior

Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 22. Mai 2024
Lior,Thank you for sharing your feedback. We regret that your experience did not match your expectations. Our team strives to provide exceptional service and we are constantly working toward improvements. Should you wish to discuss your stay further, please feel free to reach out directly. We value your feedback and appreciate your time.Warm regards.

8/10 – Gut

Leo, humble

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Leo, thank you for your review of the Royal Palm South Beach Miami! We're pleased to see you enjoyed your time with us. Our team members strive to create memorable experiences for our guests, and we’re glad you had a satisfying stay. If you have any specific feedback or suggestions, we would love to hear from you. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 1. Mai 2024
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.

10/10 – Hervorragend

Tanya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place, The staff doesn’t bother you.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.

8/10 – Gut

Dontae

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Dontae, thank you for the positive rating for the Royal Palm South Beach Miami. We're delighted you had an enjoyable experience. Our team members strive to provide memorable stays for our guests, and it’s fantastic to know your visit reflected that. Should your future travel plans bring you back to Miami, we’d be excited to welcome you again.Safe travels!

2/10 – Ungenügend

Kimberly

Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Kimberly, the team is disheartened to see that your experience did not meet your expectations. We place great importance on guest satisfaction, and it is concerning that you did not enjoy your stay. Your feedback is invaluable, and if you could provide more details about areas where we could improve, it would greatly assist our continuous efforts to enhance guest experiences. We hope you might reconsider and give us another opportunity to offer you a more favorable experience in the future.

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the perfect location for anything you want to do in South Beach.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.

8/10 – Gut

Nathalie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
propre mais pas parfait pour un 4 étoiles.
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Nathalie, c'est réconfortant de constater que vous ayez trouvé le Royal Palm South Beach Miami propre et à la hauteur de vos attentes. Nous apprécions vos commentaires. Concernant votre remarque sur la perfection, nous recherchons continuellement l'excellence et visons à dépasser les attentes de nos clients. Vos observations nous fournissent des informations précieuses dans cette poursuite. Nous espérons avoir une autre opportunité de vous offrir un séjour encore plus fluide la prochaine fois. Merci d'avoir choisi notre hôtel pour vos besoins de voyage.