Worse customer service ever, I checked in early and was offered an upgrade at extra charge to check in to the available room, without my authorization they charged me again for the 2nd night on the same room even tough we had previously agree I was going to change rooms the next day to avoid being charged extra $140 a nigh. Ended up paying $450.00 a night for a subpar room with cockroaches and stuck shower glass door. I complained about the cleanness and they just acknowledged it without offering a solution. The girls at the front desk are cold and clueless about customer service, they just don't care about the guests, I witnessed other upset guests complaining to them as well....they act like robots, just clocking their hours. Don't stay there, not worth it. The only good thing about the property is its location, period.