Außenpool

Bewertungen von Bentley Hotel South Beach

4 out of 5
Bentley Hotel South Beach
510 Ocean Dr, Miami Beach, FL

Bewertungen

8,4

Sehr gut

615 von insgesamt 1057 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
205 von insgesamt 1057 Gästebewertungen haben eine Bewertung von 8 - Gut" "
98 von insgesamt 1057 Gästebewertungen haben eine Bewertung von 6 - Okay" "
50 von insgesamt 1057 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
89 von insgesamt 1057 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Predrag

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ashleyth - Front Desk am 13. Feb. 2024
Dear Predrag, Thank you very much for awarding Bentley Hotel South Beach with a top rating of 10 out of 10. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, we would love to hear more about what made your stay memorable. If there are specific aspects of our service, amenities, or overall experience that stood out to you, please feel free to share. We look forward to the opportunity of welcoming you back for another outstanding stay in Miami Beach. Warm regards,

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Service in allen Belangen ! Sehr freundliches Personal ! Concierge ist Weltklasse , hat mir bei allen Fragen weiterhelfen können 👍👍👍👍👍
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Eric Jimenez, General Manager am 19. Dez. 2023
Dear Stefan,Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by our concierge.Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service.We look forward to welcoming you back to Bentley Hotel South Beach in the near future.Warm regards,

2/10 – Ungenügend

Joshua

Aufenthalt von 4 Nächten im November 2023
Antwort von Eric Jimenez, General Manager am 21. Nov. 2023
Dear Joshua,Thank you for taking the time to share your rating of your stay at Bentley South Beach. We are concerned to see that your experience did not meet your expectations, as our goal is always to provide an outstanding stay for our guests.We would greatly appreciate the opportunity to understand more about your experience, so we can address any specific issues you encountered. Your feedback is crucial in helping us improve and ensure that future stays are more enjoyable.Please feel free to reach out to us directly with any details you wish to share or if there's anything specific we can do to remedy your experience.We hope to have another opportunity to host you and provide a much better experience that reflects the high standards we aim for at Bentley South Beach.Sincerely,

2/10 – Ungenügend

Morgan

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
My stay at the Bentley Hotel in October 2023 left me largely disappointed. While the property has potential, I STRONGLY advise against staying here currently due to ongoing construction. The disappointment began when I discovered that the pool and rooftop terrace were closed for our entire stay. Shockingly, this was not disclosed on the hotel's website or Expedia when I made the reservation, and the website's FAQ section still falsely claims the pool is open from sunrise to sunset. This lack of transparency is frustrating. During our week-long stay, we endured relentless construction noise from 8:30 am to 5 pm, along with dust triggering three fire alarms. The water supply was cut off after a water incident with yelling in the hallway, “There’s water in room 312!!!”, and the elevator stopped working. The fire alarm in my room even detached when I closed my bedroom door. Additionally, rooms under renovation were left accessible, raising security concerns. It took multiple visits to the front desk to receive compensation. On a positive note, the room was spacious and well-maintained. The hotel staff, despite the challenging circumstances, were exceptional and offered complimentary amenities like bicycles, beach chairs, towels, and sparkling wine during evening happy hour. In conclusion, the Bentley Hotel may offer an excellent experience post-construction, but I cannot recommend staying in its current state. Make sure to call in advance to confirm the situation!
Antwort von Eric Jimenez, General Manager am 21. Nov. 2023
Dear Morgan,Thank you for sharing your feedback about your recent stay at Bentley South Beach. While we regret the inconvenience caused by our ongoing renovations, we are pleased to hear that you found the room spacious and well-maintained, and our staff's service exceptional.It's heartening to know that the complimentary amenities such as bicycles, beach chairs, towels, and sparkling wine during the evening happy hour added value to your experience. Our team is dedicated to ensuring guest comfort, especially during challenging times, and your acknowledgment of their efforts is greatly appreciated.We are also taking your constructive feedback seriously and are working to improve our communication about the current state of the hotel and its amenities. Your experience has highlighted the need for us to enhance our transparency and responsiveness.We hope to have the opportunity to welcome you back post-renovation, where you can fully enjoy all the amenities and the serene ambiance that Bentley South Beach is known for.Thank you once again for your review, and we look forward to the chance to exceed your expectations in the future.Warm regards,

10/10 – Hervorragend

Matthias

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Eric Jimenez/General manager am 14. Juni 2023
Dear Matthias, Thank you for your lovely review, we really appreciate the kindness in your words, and we are so honored to have had the opportunity to be your host. Our property stands right at the heart of Miami Beach's entertainment district, and we are blessed with an Ocean Front prime location. our doors will always be open for you, and our rooms will always be ready for your next visit

10/10 – Hervorragend

Harald

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Super freundliches und zuvorkommendes Personal, sehr sauber, zentrale Lage am Ocean Drive, Einkaufsmarkt direkt um die Ecke, Restaurants und Frühstücksmöglichlkeiten in direkter Nähe. Jederzeit gerne wieder.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Bentley Team am 11. Mai 2023
Vielen Dank, dass Sie bei uns bleiben und sich für uns entschieden haben. Wir freuen uns auf Ihren nächsten Besuch

10/10 – Hervorragend

Bianca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023
Antwort von Bentley Team am 11. Mai 2023
Thank you for staying with us and choosing us, we look forward to your next visit.

10/10 – Hervorragend

Matthias

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
:-)
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Sabrina V. - Reservations Manager am 15. Okt. 2022
Hello Matthias! We appreciate you taking the time to leave us a review. Can't wait to welcome you back & make more great memories.

6/10 – Okay

Marion

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unser Zimmer war sehr geräumig und sehr schön. Der Pool ist am Dach, mit sehr schönem Ausblick, dafür allerdings nicht sehr tief und zum Teil sehr warm. Der größte Nachteil der Unterkunft ist, dass sie sich an der Hauptstraße befindet und unser Zimmer auch direkt auf diese ging (alle Zimmer mit Meerblick gehen zu Hauptstraße). Wir konnten Nachts wirklich sehr schwer schlafen, da es bis 4:00 Uhr früh unglaublich laut ist.
Aufenthalt von 1 Nacht im August 2022
Antwort von Sabrina V. - Reservations Manager am 16. Aug. 2022
Hi Marion! Thank you for your feedback. Being that we are on the main strip, you are surrounded by restaurants, bars and local clubs which makes this area quite lively! We hope to welcome you back in the near future for a perfected stay :-)

10/10 – Hervorragend

Peter

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth chavez am 28. Mai 2024
Dear Peter , Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

4/10 – Schlecht

Bruno

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
I rented a Oceanview room however I was given a streetview, when I called the hotel I was told there were umbrellas and beach chairs but they only provided chairs, hotel is under construction. Need a credit on my room not been oceanview
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kwame

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth chavez am 28. Mai 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking . We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

8/10 – Gut

Kayle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff amazing, very convenient location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashleyth chavez am 27. Mai 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were delighted with how close and convenient location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

4/10 – Schlecht

Michael B.

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The property was under MAJOR renovation. They did not mention the renovation in rheir ad on Expedia. The noise , wall and floor shaking were so bad that I needed to leave the property for two days of my 7 day prepaid stay.
Aufenthalt von 7 Nächten im Mai 2024

8/10 – Gut

Brandi

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room was clean and comfortable and very nice staff.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ashleyth chavez am 27. Mai 2024
We're delighted to hear that you appreciated our prime location and the hospitality of our staff, as well as the comfort of your room. We strive to provide each guest with a seamless and enjoyable stay, and your comments will assist us in making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing The Bentley.

10/10 – Hervorragend

Marquete

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The facility was very understanding and helpful to all our needs
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth chavez am 27. Mai 2024
Thank you for sharing such a glowing review of your stay at Bentley Hotel South Beach, and for awarding us a perfect 5 out of 5 rating. We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

10/10 – Hervorragend

Syretha

Mit der Familie gereist
Staff was great! Made our birthday weekend everything! We will definitely be back….
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ashleyth chavez am 27. Mai 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by our Front Desk. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

2/10 – Ungenügend

Nino

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely not what we expected, very outdated the pool close at 6 PM. We had no hot water. They put a $300 hold on your credit card as well as charge you $58 to park your car. For the money we paid it’s definitely not worth it.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashleyth chavez am 25. Mai 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guest .

6/10 – Okay

Mathew

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 24. Mai 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. While we're thrilled to hear that you enjoyed certain aspects of your experience, we're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashleyth Chavez am 24. Mai 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

Temeka

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ocean view , spacious room ,short walk to the beach ,dining all within reach.Free bike rental ,and the doorman to greet me entering and exiting the property. I really didn't need to rent a car. from the airpot. I would definitely like to stay there again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 22. Mai 2024
It's great to know that our complimentary bike rental and friendly doorman added to your positive experience. We strive to provide all the amenities our guests need for a relaxing and enjoyable stay, and we're thrilled you found that you didn't need to rent a car. We look forward to welcoming you back on your next visit!

8/10 – Gut

Natalya Renee

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I loved the staff and service however the fridge in our room stopped working and maintenance was not able to fix it.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
Dear Natalya , Thank you for your positive feedback regarding Bentley Hotel South Beach. We're pleased to hear that you found the place good. We do apologize for the inconvenience regarding the fridge not functioning during the night it is something we worked on and hope you can come back to give us another opportunity to provide you a better stay with no noises only happiness . Warm Regards ,

10/10 – Hervorragend

Ucopia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the location and the cleanliness of the room. Staff were helpful and the room was cleaned everyday.
Aufenthalt von 5 Nächten im März 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
We're delighted to hear that we exceeded your expectations during your stay! Providing clean and beautifully renovated rooms is a top priority for us, and we're thrilled that you found your accommodations spacious and comfortable. Your satisfaction with the cleanliness and comfort of your room is incredibly important to us, as we strive to create a welcoming environment for all our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable visit soon!

10/10 – Hervorragend

vanessa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
best hotel.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

2/10 – Ungenügend

Georgette, Miami

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property is under construction! The lobby is the size of a closet. The pictures are not anything you will see when you get there. Beware!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
Your comfort is important to us. We understand the impact that construction noise can have on your experience and will take steps to address this issue promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Hervorragend

Freiby

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome and convenient
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 19. Mai 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

Syandene

Mit dem Partner gereist
I loved my stay ,thank you again
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 19. Mai 2024
Thank you for sharing such a positive review and for rating Bentley Hotel South Beach with a perfect 5 out of 5. We're delighted to know that you found our hotel to your liking. Your kind words are a testament to the efforts of our team in ensuring that every guest has a memorable and enjoyable stay. Knowing that we were able to provide you with a good experience from start to finish is truly rewarding for us. We look forward to welcoming you back to Bentley Hotel South Beach in the future for another excellent stay in Miami Beach. Warm regards,

2/10 – Ungenügend

Drilon

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alejandro am 21. Mai 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Hervorragend

Jorge

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was located right across from the beach entrance. The staff went above and beyond to ensure our stay was exceptional. Shout out to Raul who made sure our vehicle was ready for a 3am departure. Will be staying here when I return to Miami.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects, and particularly appreciated the friendliness of our staff and the world-class assistance provided by Raul our Front Desk. Your kind words are a great encouragement to our entire team. Knowing that we could answer all your questions and contribute to a memorable stay is immensely rewarding for us. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

8/10 – Gut

Sonya, Leesburg

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
They were doing renovations, so it was noisy!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 17. Mai 2024
Thank you for taking your time to leave a 4-star review. we appreciate you sharing your experience with us. We understand the importance of accurate information and will address this issue promptly. Our team is committed to providing the best possible experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Hervorragend

Terez Marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Conveniently located on Ocean Drive across from the beach. On the strip and in walking distance from everything. Clean, nice spacious room. Pool was a decent size with a hot tub. The only thing that would make it perfect is improving the free breakfast and a bar would be perfect inside the hotel as an option besides TGI Friday’s below. Oh and don’t ask for more than 1 towel lol.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 15. Mai 2024
We're delighted to hear that you enjoyed our convenient location, spacious rooms, and pool area. Your suggestions about the breakfast and the addition of a bar are greatly appreciated, and we'll certainly consider them as we strive to improve our guests' experience. We apologize for the inconvenience regarding the towels and will address this with our housekeeping team to ensure better service in the future. We hope to welcome you back soon for an even better stay!

10/10 – Hervorragend

Laura

Gut: Zustand der Unterkunft
Very nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashleyth - Front desk am 14. Mai 2024
Thank you for sharing your rating for Bentley Hotel South Beach. While we appreciate your positive rating, we would love to hear more about your experience and any specific feedback you may have. Your insights can help us continue to improve and provide exceptional service to our guests. We are so happy to hear that are customer service met your expectations we work hard to satisfy our guest. Hope to see you back soon!

10/10 – Hervorragend

Jose Santos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alejandro am 13. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Okay

SHANTE

Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 13. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Linda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the property. Construction at the building and pool area is a down side.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 13. Mai 2024
We're thrilled to hear that you loved the property overall. Rest assured, we're constantly striving to enhance our facilities to provide an even better experience for our guests. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.

8/10 – Gut

david curtis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
A lot of restaurants within easy walking distance. Ocean is across Ocean Drive about 1/4 mile.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Alejandro am 13. Mai 2024
It's fantastic to hear that you found our location convenient with plenty of dining options nearby! Being within easy walking distance to numerous restaurants definitely adds to the overall experience. And having the ocean just a short stroll away is truly a bonus. We hope you had a wonderful time exploring the area and enjoying the beautiful views. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit!

10/10 – Hervorragend

Michal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing. A very pleasurable experience. I highly recommend to anyone looking for a getaway.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashleyth Chavez am 20. Mai 2024
Thank you for sharing such a glowing review of your stay at Bentley Hotel South Beach, and for awarding us a perfect 5 out of 5 rating. We are overjoyed to know that you had a great experience with our team and our amenities. It's feedback like yours that motivates our team to continue providing outstanding service and ensuring our guests have memorable stays. We're thrilled that we were able to contribute positively to your time in Miami Beach. Looking forward to welcoming you back soon for another wonderful experience.

10/10 – Hervorragend

GURVINDER

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ashleyth - Front desk am 8. Mai 2024
Thank you for taking the time to share your experience at Bentley Hotel South Beach and for your 5-star rating. We are delighted to hear that you were exceptionally satisfied with our service in all aspects. Your kind words are a great encouragement to our entire team. Positive feedback like yours motivates us to continue offering excellent service. We look forward to welcoming you back to Bentley Hotel South Beach in the near future. Warm regards,

10/10 – Hervorragend

Harvey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beach
Aufenthalt von 2 Nächten im April 2024
Antwort von Alejandro am 7. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Okay

MICHAEL

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Old dated hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Alejandro am 6. Mai 2024
Dear Michael, We're genuinely appreciative of your recent stay and for taking the time to share your feedback. We're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

8/10 – Gut

Diana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing service with William at the front desk and Caesar the concierge. We had a 2 bedroom with kitchen and balcony which was fantastic for the 3 of us. Loved that we were close to the beach and volleyball. They provide bikes, beach chairs, umbrellas and coolers with ice for water which was fantastic. Downside was the construction noise as they were building a fitness area and courtyard. Overall, we loved the hotel and would come back.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 3. Mai 2024
It's wonderful to hear that William and Caesar provided amazing service during your stay. Having a spacious 2-bedroom suite with a kitchen and balcony sounds perfect for a group of three. The proximity to the beach and volleyball must have added to the enjoyment of your trip. It's great that the hotel provided convenient amenities like bikes, beach chairs, umbrellas, and coolers. We look forward to welcoming you back on your next visit!

8/10 – Gut

Alyssa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place for price
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 3. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashleyth -Front desk am 5. Mai 2024
Thank you very much for awarding Bentley Hotel South Beach with a top rating of 5 out of 5. We are thrilled to know that your stay with us was exceptional and met your expectations. While your review is concise, We are eager to know that you were delighted with how clean the hotel was , and the location of the hotel . We hope it was the best stay that we will see again soon ! Warm Regards ,

10/10 – Hervorragend

AIDA, Amsterdam

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything you need is here. One of the best hotels I’ve stayed at on south beach. Clean, convenient, ocean front, and location is everything. The hotel has been renovated and they are keeping up with it. The rooms are perfect.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 3. Mai 2024
It's fantastic to hear that you found everything you needed at our hotel and that it ranks among the best you've stayed at on South Beach. We take great pride in maintaining cleanliness and convenience for our guests, and being oceanfront certainly adds to the appeal. We're thrilled that you appreciate our ongoing renovations and that the rooms met your expectations perfectly. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 – Hervorragend

Jason

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this place and the service was amazing!
Aufenthalt von 2 Nächten im April 2024
Antwort von Alejandro am 2. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

2/10 – Ungenügend

Indrit

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place is a dump; unsafe; dirty and smelly. Stay away
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 2. Mai 2024
We're genuinely appreciative of your recent stay and for taking the time to share your feedback. While we're thrilled to hear that you enjoyed certain aspects of your experience, we're disappointed that we didn't fully meet your expectations. Your insights are incredibly valuable to us, and we're committed to making the necessary adjustments to ensure a flawless experience for our guests.

10/10 – Hervorragend

Kaylynn

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
William was great! Will be back
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 2. Mai 2024
We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Camisha Latrice

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I always stay here when in the Miami area. I'll be back in November.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alejandro am 2. Mai 2024
We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!

8/10 – Gut

Milana

Aufenthalt von 4 Nächten im April 2024
Antwort von Alejandro am 21. Mai 2024
We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback to share, please feel free to reach out. We look forward to welcoming you back again soon!

6/10 – Okay

Inna

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was under renovation, which was not stated anywhere. We booked 1 bedroom ocean view suite, and instead we were placed on the 2nd floor with no ocean view and the room very old and not renovated. Hotel looked nothing like the pictures and most of the areas on the pool deck were under construction.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alejandro am 1. Mai 2024
We appreciate you sharing your experience with us. We understand the importance of accurate information and will address this issue promptly. Our team is committed to providing the best possible experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.