The property does not deliver on par with a a five star, # 1 hotel experience. The things we would critique are not individually “deal breakers” but all together, they are. And there are far too many.
1. Our reserved pool chairs were given away not once but twice. I understand the need for a one hour hold limit, but staff didn’t communicate this to us.
2. The shower products are abysmal! The scent is like bitter citrus rind. The worst we’ve ever smelled in over a dozen Miami hotels. Even worse, the dispensers are flimsy & awkward and do not dispense enough at once. Horrible. The hotel would also do well to get with the Miami hotel “trend” of pumping out some nice scent everywhere.
3. The omlette station location should be changed immediately. It’s a ridiculous wind tunnel for those placing their orders & waiting for them. Not to mention staff traffic. It’s chaos.
4. We had to ask for our promised Dyson hairdryer FOUR times before we finally got it. We had even called in advance about it.
5. Mulino - nowhere near the price tag. Too many servers. Long long waits. Surly host. Entire experience seems like a cash grab. Meatballs were bland & tough and completely overcooked. Very odd experience (almost creepy) that is “tired” and needs a complete overhaul. Avra was ten times better in every way. Newer, more vibrant. Better service. Top notch food, felt like a true hot spot.
One enormous kudos to Rosa, concierge. She was knowledgeable, friendly, and fantastic!!
