Gracias Alejandra por tu comentarios, esperamos verte nuevamente muy pronto.

We sincerely apologize for the inconveniences you've experienced during your stay regarding the absence of hot water and the difficulties in reaching the staff. It's truly regrettable to hear that our facilities did not meet your expectations and that these issues had a negative impact on your visit. We take your feedback seriously and are actively working to ensure that these problems are resolved promptly to prevent any future guests from having a similar experience. The comfort and satisfaction of our guests are of utmost importance to us, and we truly value your input as it helps us to improve. We would appreciate the opportunity to discuss your experience further and to address your concerns; we are committed to making things right. Please do not hesitate to reach out to our customer service team, who are available to assist you at any time. Thank you for bringing this to our attention, and again, we extend our sincerest apologies.

We appreciate your feedback and apologize for any inconvenience you faced. It's mentioned on our listing that there's no elevator, and we regret if this aspect affected your stay. We'll explore options to enhance soundproofing. Regarding TV services, we aim to provide a unique experience; however, we'll review our offerings. Thank you for bringing these concerns to our attention.

Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean rooms and appreciated our convenient location. We look forward to welcoming you back on your next visit!

Thank you for your positive feedback! We're thrilled to hear you appreciated our excellent location, helpful staff, and the convenience of easy access to public transportation. We apologize for any stress caused by last-minute check-in instructions and will strive to improve this process. We're delighted you ultimately enjoyed your stay, and we look forward to welcoming you back in the heart of the Historic center.

Thank you for your kind words and for choosing us for your stay. We appreciate your feedback regarding the delay in hot water availability and will certainly look into improving this aspect to enhance our guests' experience. We're glad everything else met your expectations, and we hope to have the pleasure of hosting you again in the future.

Thank you for your glowing review! We're thrilled to hear that you received excellent attention and care during your stay. We're delighted to have been able to accommodate your needs, especially with storing your luggage, allowing you to explore comfortably. It's wonderful to know that you enjoyed the spacious room and the excellent view of the building. Thank you for choosing us, and we look forward to welcoming you back for another memorable stay.

Thank you for choosing to stay with us! Hope to host you again soon!

We truly value your feedback. Thank for you review, and we hope to serve you even better in the future.

Estimado [Nombre del Cliente],Lamentamos profundamente saber que su experiencia en nuestro establecimiento no cumplió con sus expectativas y queremos ofrecer nuestras sinceras disculpas por los inconvenientes que experimentó durante su estancia.Apreciamos que haya compartido sus comentarios detallados, ya que nos brindan la oportunidad de abordar y mejorar los aspectos mencionados. Estamos comprometidos a proporcionar un servicio de calidad y su retroalimentación es invaluable para nosotros.Tomamos nota de los problemas con el suministro de agua caliente y el inodoro, y tomaremos medidas inmediatas para abordar estas cuestiones y asegurarnos de que no vuelvan a ocurrir en el futuro. También compartiremos sus preocupaciones sobre el ruido generado por el personal durante la madrugada con nuestro equipo para evitar situaciones similares en el futuro.Entendemos lo importante que es el descanso y la comodidad durante su estancia, y lamentamos sinceramente que no haya podido disfrutar de su tiempo con nosotros. Valoramos a nuestros huéspedes y queremos asegurarnos de que se sientan bien atendidos en todo momento.Agradecemos sus comentarios constructivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para demostrarle que tomamos en serio sus preocupaciones y que hemos implementado mejoras significativas.

Thank you for the high rating, and we hope to host you again in the future.

Thank you for this excellent review! We hope to host you again.

¡Gracias por compartir su experiencia en Hotel Casa Lomah Alameda! Nos alegra saber que disfrutó de su estancia con nosotros y que encontró nuestras instalaciones limpias y ordenadas. Nos esforzamos por brindar un servicio amable y eficiente, y nos complace saber que lo logramos. Nos enorgullece saber que disfrutó de nuestros desayunos y de la ubicación del hotel, justo enfrente del Parque Alameda y con una estación de metro a pocos pasos. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro. ¡Gracias por recomendarnos!

¡Nos alegra mucho que hayas tenido una excelente estancia! ¡Gracias a ti por elegirnos!

Thank you for staying with us! Hope to host you again soon!

Thank you for staying with us! Hope to host you again!

Thank you for staying with us! Hope to host you again!

Thank you for your kind words! Feel free to come back anytime! We look forward to hosting you again soon!

¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de todo durante tu visita. Nos complace saber que te encantó nuestro concepto, que encontraste nuestros desayunos deliciosos y que pudiste disfrutar de un ambiente relajado y tranquilo. Agradecemos enormemente tu recomendación. Esperamos poder darte la bienvenida nuevamente en el futuro para que puedas disfrutar de otra maravillosa experiencia con nosotros.

Thank you for your wonderful review! We're thrilled to hear that you found our hotel pleasant and unique, and that you enjoyed the nice view from the 3rd floor. Being located next to a park adds to the convenience and ambiance of our location. We're glad you appreciated the terraces with cacti and hammocks in all the rooms, providing a relaxing atmosphere. We apologize for the slightly late breakfast timing, especially when you had an excursion planned. We'll take your feedback into consideration to improve our service. Roland is a valued member of our team, and we're delighted to hear that he provided a friendly welcome and spoke French well. Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future!