2/10 – Ungenügend
Deanna
Mit der Familie gereist
8. Nov. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We paid for a double and upon arrival was put in a king room and told there were no more doubles. We needed the beds so they told us they had one but it wasn’t clean that we could wait. After a few minutes they told us that they had found one. The room smelled musty but they said that’s all they had. The room next door had a fan running on high with a plunger by the door. Later I think we found out why, I think they were having issues with the toilet next door. Upon returning to our room after the concert the smell of urine in the room about knocked us down. We went down to the desk again and asked for some air freshener and was told there was none. I explained the room smelled horrible and we couldn’t stay in it and she asked what number. I told her and she was like “oh, okay” and handed us a bottle of febreeze. We sprayed the room down but it didn’t help much. The carpet was damp in the room so we couldn’t take our shoes off. Went to take a shower and there was a huge stain that looked like poop in the tub. The tub was filthy and there was a big wad of hair under the sink. The air unit sounded like it was falling apart every time it kicked on. It was the most unpleasant stay I’ve ever had in a hotel. I have pictures also
Deanna
Aufenthalt von 1 Nacht im November 2025