Suite, Mehrere Betten | Individuell dekoriert, individuell eingerichtet, Schreibtisch

Bewertungen von Springhill Suites By Marriott Medford Airport

3 out of 5
Springhill Suites By Marriott Medford Airport
3519 HEATHROW WAY, Medford, OR

Bewertungen

9,6

Außergewöhnlich

375 von insgesamt 464 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
63 von insgesamt 464 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 464 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 464 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 464 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,4/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

EDMUND, UNION CITY

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
New hotel has most of the extra amenities. It is located adjacent to the airport. One needs to drive in order to get to restaurants and shops.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dennis MacD - AGM am 11. Mai 2024
We are so glad you enjoyed your stay with us. Thank you for this wonderful rating and your kind words. We look forward to seeing you again.

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome Hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dennis MacD - AGM am 10. Mai 2024
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay with us.

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A perfect airport hotel !Convenient ,modern and spotless .The clerk that checked us in was friendly and professional
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dennis MacD - AGM am 9. Mai 2024
Thank you for this amazing rating and your kind words. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 – Hervorragend

Tammy, Spruce Grove

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, checkin easy. Loved the room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dennis MacD - AGM am 9. Mai 2024
Thank you so much for this amazing rating and your kind words. We strive to make each stay exceptional for all of our guests. We are honored that we achieved this goal during your stay.

10/10 – Hervorragend

Maria, Whittier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Dennis MacD - AGM am 9. Mai 2024
Thank you so much for this wonderful rating! We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Scott

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel
Aufenthalt von 4 Nächten im April 2024
Antwort von Dennis MacD - AGM am 3. Mai 2024
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 – Okay

Eric

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dennis MacD - AGM am 1. Mai 2024
Thank you for providing us with feedback from your recent stay with us. It looks like we could have done better meeting your expectations. If you have a moment to share with us what steps we can take to make your next stay exceptional it will help us to provide better service to all of our guests in the future.

10/10 – Hervorragend

Mikayla

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast staff was so sweet 😋
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 25. Apr. 2024
Thank you so much for this amazing rating. I will share your kind words with our Breakfast team.

10/10 – Hervorragend

Wendy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have stayed here many times when we come to visit our son and family. Always a great place to stay
Aufenthalt von 3 Nächten im April 2024
Antwort von Dennis MacD - AGM am 24. Apr. 2024
Thank you so much, Wendy, for consistently choosing to stay with us when in the Medford area. We greatly appreciate your kind words and fantastic rating. WE look forward to seeing you again.

10/10 – Hervorragend

Chelsea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very nice, it was so clean. The room was great. The staff was so friendly and kind. Their gym was great and had a lot of equipment. The location was perfect, it is in a quiet area, but also it's not far away from stores and restaurants. We were so happy with our experience, we will definitely be going back there whenever we go to Medford again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Dennis MacD - AGM am 24. Apr. 2024
Exceeding the expectations of our guests in a top goal of ours. We are so glad to see that we achieved that with your stay. We look forward to seeing you again.

10/10 – Hervorragend

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
beautiful room and very comfortable
Aufenthalt von 2 Nächten im April 2024
Antwort von Dennis MacD - AGM am 24. Apr. 2024
We are so glad to see you enjoyed your recent stay with us. Thank you for this amazing rating and your kind words.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Ausstattung
Clean, quiet and friendly staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dennis MacD - AGM am 21. Apr. 2024
We are so glad to see that you enjoyed your stay with us. Thank you for this fantastic rating and kind words. We look forward to seeing you again.

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Dennis MacD - AGM am 11. Apr. 2024
We are so glad to see you enjoyed your stay with us. We strive to create an exceptional experience for our guests, and it is our honor to see we met that goal with your stay. We look forward to seeing you again.

10/10 – Hervorragend

Daniel L.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely wonderful in every aspect. Will definitely stay again and recommend to others. Very nice hotel!
Aufenthalt von 1 Nacht im April 2024
Antwort von Dennis MacD - AGM am 10. Apr. 2024
Thank you so much for this amazing review and rating. We are glad you enjoyed your stay with us. We strive to make each stay exceptional and it is wonderful to see we met that expectation with you. We look forward to seeing you again.

10/10 – Hervorragend

Patrick

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is one of the best hotels I have ever stayed in. The room is very big and it's 2 double beds, a sofa and a trundle bed and so a family of 4 can actually sleep separately. The facility is new and clean and the breakfast included is way above average for the room rate
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 4. Apr. 2024
We are so glad to see that your family enjoyed your stay with us. Yes, our rooms with two queen beds also have a sofa that doubles as a day bed, but a pull-out bed from underneath it. Our rooms are about 25% larger compared to your average hotel room, so you get the extra square footage. We look forward to seeing you again.

8/10 – Gut

Mike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room and staff were prefect. The free breakfast left a little to be desired. Decaf coffee was coffee colored water. Bacon and eggs were inedible. No waffle/pancake batter. Not special at all, but it was included free and not what i need in an overnight stay. Room was 5 of 5. Immaculate, clean. Very good value. Will not hesitate to stay again
Aufenthalt von 1 Nacht im April 2024
Antwort von Dennis MacD - AGM am 4. Apr. 2024
Thank you for rating your stay with us and for providing your feedback. We are always looking for ways to improve our breakfast presentation and quality. Our Coffee options are brand standards set by Marriott, but I will check with our Breakfast staff to ensure that the coffee is made with the proper quantity of grinds. Our bacon and egg products are also brand standards and I will look into staff properly preparing them. Hopefully you will have a much better experience with our breakfast during your next stay. Thank you, again, for sharing your experience.

8/10 – Gut

Baltazar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Neat and clean
Aufenthalt von 2 Nächten im März 2024
Antwort von Dennis MacD - AGM am 6. Apr. 2024
Thank you so much for this kind review. Please let us know what we can do to make your next stay exceptional. We look forward to seeing you again.

10/10 – Hervorragend

Josh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quick access from MFD Airport.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 28. März 2024
We are so glad you enjoyed your stay with us. Thank you for this amazing rating and review. We look forward to seeing you again.

2/10 – Ungenügend

Yukinari

Aufenthalt von 2 Nächten im März 2024
Antwort von Dennis MacD - AGM am 17. Apr. 2024
Thank you for taking a moment to rate your recent stay with us. It looks like we missed the mark on your expectations. If you have a moment, can you please share with us what we can do to make your next stay exceptional? Thank you for any feedback you can provide.

10/10 – Hervorragend

Amanda

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love staying here every time we have to travel to Medford. Close to the airport, dining and shopping.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 27. März 2024
Thank you for the kind words and this fantastic rating! We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Maria

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel itself is very clean and spacious. Breakfast is also good and most importantly, the staff are very nice and friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 27. März 2024
We are so glad you enjoyed your stay with us. Thank you for this fantastic rating and your kind words. We look forward to seeing you again.

10/10 – Hervorragend

LINDSEY, Shasta Lake

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love this hotel for every tournament
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 24. März 2024
Thank you for this amazing rating. We are proud to be your host hotel when your teams play in Medford! We look forward to seeing you again!!!

10/10 – Hervorragend

Jenny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to gas stations and downtown.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 24. März 2024
We are so glad to see you enjoyed your stay with us. Thank you for this wonderful rating and your kind words.

10/10 – Hervorragend

Janet

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kirsten Johnston am 19. März 2024
Thank you for the review and feedback. We appreciate your business!

8/10 – Gut

Tiffanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was very clean, everywhere! The lobby had a terrible smell but I think it was food from the ladies playing cards at 2 tables. I love the rooms here, so spacious. Having a fridge and desk, with a pull out couch is so nice. I forgot that this location doesn't have the hot tub, its the other one further south that does. Quiet rooms were great. Bed was too firm unfortunately. Disappointed in the breakfast... no waffles and we don't eat sausage, which seemed to be the only meat available. It was nice they had topping options for the oatmeal. The lobby was absolutely packed. Plenty of parking and felt safe. We like this hotel alot. Close to the freeway and airport. Has a printer if you need it.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kirsten Johnston am 19. März 2024
Thank you for the review and feedback. We appreciate your business!

8/10 – Gut

Brianna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is very nice, the room was clean and spacious. The only complaints would be the stomping from the upstairs guests and opening and closing the doors at night were extremely loud.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 17. März 2024
Thank you for providing us with feedback from your recent stay with us. I do apologize that you encountered other guests making noise above your room. Please do not hesitate to contact our staff when that happens. We make every effort to maintain a quiet hotel, especially after hours. Please let us know how we may be of further service.

10/10 – Hervorragend

Lucas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 14. März 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating! We look forward to seeing you again soon.

10/10 – Hervorragend

Faye

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 13. März 2024
Thank you for this fantastic rating. We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Morgan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful suite.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 10. März 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating and kind words. I will be sharing them with our staff.

10/10 – Hervorragend

Rick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
excellent property
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 9. März 2024
We are so glad to see you enjoued your stay with us. Thank you for this fantastic rating! We look forward to seeing you again.

10/10 – Hervorragend

Cynthia M

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dennis MacD - AGM am 7. März 2024
We are so glad to see you enjoyed your recent stay with us. Thank you for this amazing rating. We look foward to seeing you again.

10/10 – Hervorragend

Ingrid

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I also like being so close to the airport
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 1. März 2024
Thank you for this amazing rating and kind words. We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Dickson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Complimentary breakfast was awesome
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 25. Feb. 2024
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating and kind words. I will share your comments with our breakfast staff.

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Ausstattung
Clean and friendly.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you for this wonderful rating! We are so glad you enjoyed your stay with us.

4/10 – Schlecht

Kimberly

Geschäftlich gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Was terribly disappointed in this stay. Had a problem with the lack of housekeeping. I reported it twice to front desk over a 5 day stay. Room was never cleaned or serviced in the 5 days. Front desk never followed up. I asked to speak to the manager upon check, said he would check into it. Not happy at all.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you for taking a moment to share the experience from your recent stay with us. I am truly sorry for the miscommunication that occurred during your stay. As we have previously discussed, this has been thoroughly addressed with our Housekeeping staff and Front Desk staff. We truly appreciate your loyalty to Marriott and to our hotel. We do look forward to your next stay with us.

10/10 – Hervorragend

victor

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We strive to provide an exceptional experience for all of our guests. Thank you for this amazing rating!

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We are honored that you gave us such a wonderful rating! Thank you for staying with us, and thank you for sharing your experience with us.

10/10 – Hervorragend

Tethel

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and new
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you for this amazing rating! We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Tierney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
So glad to see you enjoyed your stay with us. Thank you for this fantastic review! We look forward to seeing you again.

10/10 – Hervorragend

Leon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Newer property. Great rooms, comfortable beds, friendly staff. Typical hotel breakfast, well presented. Will stay again next time in Medford.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you so much for the kind words and fantastic rating! We are delighted to see you enjoyed your stay with us.

10/10 – Hervorragend

ron

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We appreciate your amazing rating so much! Thank you for choosing to stay with us. We look forward to seeing you again.

10/10 – Hervorragend

Debora

Mit einer Gruppe gereist
What an excellent experience!! From the check-in, to the cleanliness of the room and facility, to a great very early morning breakfast (before the full breakfast was ready) and including the airport shuttle-EVERYTHING WAS PERFECT!!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Yay! We string to exceed expectations and are so glad you enjoyed your stay. Thank you for this amazing review and rating.

10/10 – Hervorragend

Lynn

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Walking distance to the airport. Clean, safe and friendly!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We are glad to see you enjoyed your stay with us. Thank you for this amazing rating and your kind words.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice
Bery nice stay! We will stay here again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We truly appreciate your kind words and amazing rating. Thank you for choosing to stay with us. We look forward to your next visit.

10/10 – Hervorragend

Karin

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was wonderful! Amazing proximity to the airport, very clean and nice rooms and the breakfast in the morning was excellent.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We are so glad you enjoyed your stay with us. We strive to crea!te an exceptional experience for our guests and are honored that with achieved that with your stay. Thank you for this wonderful review and rating!

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a beautiful place. I really liked the rooms and bathrooms. It was very convenient being so close to the airport for an especially early flight. And the whole staff were very pleasant. Thanks!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you for choosing to stay with us, and for the kind words. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 – Hervorragend

Wendy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely best hotel!!! I travel a lot and this suite beats all other companies for value. The suite is large, the bathroom is large.. it's tastefully appointed. Beds and linens are soft and comfortable. And such a great price!! The breakfast are looked lovely. Unfortunately with an early flight, I did not enjoy breakfast but sure it's great!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
We strive to create an exceptional experience for all of our guests. We are honored to achieve this goal with your stay. We look forward to your next stay with us.

10/10 – Hervorragend

Tina

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were pulling a trailer so the parking was perfect. Several restaurants near by to pick from and Uber was quick. Staff pleasant and very helpful
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 22. Feb. 2024
Thank you for this wonderful rating and kind words. We are so glad you enjoyed your stay with us.

10/10 – Hervorragend

Jack

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Hotel. My only complaint is the limited dining options.
Antwort von Dennis MacD - AGM am 23. Feb. 2024
Thank you so much for the amazing rating and the feedback with our dining options. We are currently reviewing the items we serve while the bar is open and have plans for more options coming soon. We really appreciate your comments, and you can be sure that on your next stay there will be some changes.

8/10 – Gut

Philip

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Recycle not a priority
No recycle for kitchen and breakfast items…wind was howling in thru heater
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis MacD - AGM am 23. Feb. 2024
Thank you for taking a moment to provide us with feedback following your stay. I will look into what we can do to create more places to discard recycling. Please let us know any additional steps we can take to make your next stay exceptional.