Hi Mrs. Alexandra,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for taking the time to share your feedback about your recent stay.We apologize for any inconvenience you experienced with your booking confirmation. We understand the importance of receiving timely information and regret that you did not receive a confirmation email from Expedia for your reservation at our property.As a separate entity from Expedia, we rely on them to handle the booking process and communication with guests. While we do our best to ensure a smooth experience for all our guests, we do not have direct control over their email notifications.We would like to clarify that we charged only for one night, as per the booking's no-show policy. However, we genuinely want to assist you in resolving this matter. We kindly request that you reach out to Expedia's customer support to discuss the situation and request the remaining refund directly from them. They should be able to address your concerns and assist you in the process.Thank you again for your valuable feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

Dear Mrs. Deborah,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our overall Villa contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

Dear Mr. Ankur,Greetings from FuramaXclusive Resort & Villas, Ubud.Thank you for the great review of our hotel.We are delighted that our services contributed to your overall satisfaction. Your positive feedback will be shared with our team, as it serves as a great motivation for all of us to continue delivering excellent service to our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback.Wishing you had a wonderful stay in Bali and we do look forward to welcome you again very soon.Sincerely,Gusti MurthiGeneral Manager

Dear Vivian,Thank you for your feedback and will forward to our management for our improvement.We look forward to welcoming you again on your next holiday

Dear Pa Kou,Thank you for your review and we look forward to welcoming you again on your next holiday in Bali

Dear Kyu JinThank you for stay with us and we look forward to welcoming you again on your next holiday in Bali

Dear Robert, Thank you for your feedback and happy to know that you spent wonderful stay with us.We do concern on your feedback to improve our service and facilitiesWe look forward to welcoming you again on your next occasion.

Dear Sir/Madam, Thank you for stay with us.I will forward your feedback to our management for improvementWe look forward to welcoming you on your next holiday

Thank you for stay with us.We look forward to welcoming you again on your next holiday :)

Dear Sir / Madam, Thank you for your message I will forward this feedback to our Management especially about our Lagoon pool villa We look forward to welcoming you on next vacation

Dear Sir / Madam, Warm Greeting from FuramaXclusive Resort & Villas, Ubud Bali ! Thank you for staying with us and we look forward to welcoming again on next vacation

Dear Sir / Madam, Warm Greeting from FuramaXclusive Resort & Villas, Ubud Bali ! Thank you for staying with us and we look forward to welcoming again on next vacation

Dear Mr. Hendrik Warm Greeting from FuramaXclusive Resort & Villas, Ubud Bali ! Thank you for your feedback and we look forward to welcoming you at our resort for next vacation Have a great day a head

あなたが私たちと快適に滞在していると聞いて幸せ 次回の休暇で再びお迎えできるのを楽しみにしています 先に素晴らしい一日を過ごします

Dear Sir/Madam, Warm Greeting from FuramaXclusive Resort & Villas, Ubud Bali ! Thank you for your feedback and will share your comment to our team We look forward to welcoming you on next vacation Have a great day a head

Dear Michael A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! First, we would like to Thank you for your stay and feedback to explained about your experience during your stay with us In response to your previous feedback, please allow me to inform that Windia who has did his job as per our standard & procedure by explained you that the Taxi or any other online taxi is not allowed in Bindu Village area since we have local driver community in this area especially in Ubud area. For taxi price from Hotel, it is more expensive than the other normal taxi due to we offer the guest the bigger car up to 5 pax, private driver who can speak English, insurance, and service. However if you would like to try to book the taxi online from your mobile phone that would be fine, but normally they will not accept any booking in Ubud area because the online taxi knows the rules and regulations each area. On behalf of management and the entire team, I do apologize for this inconvenience caused happened during your holiday Once again Thank you and Looking forward to welcoming you soon in the future.

Dear Sir/Madam Thank you for your stay with us. Wish to serve you again on your next vacation Have a great day a head

Dear Mr./s Murrin A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your feedback to explained about your expectation It is with great regret that I received your review and score was Terrible due to the room (Premier) that you book is not meet your expectation due to NO BALCONY. I remember I met the you on the 10th before Odalan (Ceremony) start and have small discussion with you before they check out. You have decided to do early check out due to in our Premier Room doesn’t have Balcony (which is clearly mention on room details in Expedia) and you said it will be more comfortable if there is Balcony because even at your home you have Balcony and love to relax at Balcony while having coffee, reading book and talk with partner. I suggest you to see our deluxe but you were refuse it due to you have book other property somewhere else and meet your friends there. You clearly mention that there is no problem with location and the room, but what you need in the room with Balcony On behalf of management and the entire team, I do apologize for this inconvenience caused that you don’t meets your expectation in Our Premier room Thank you and we look forward to welcoming you near future for better service at our Deluxe pool villa or Lagoon access pool villa for your next stay

Dear Sir/Madam, A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your feedback and wish you spent pleasant stay with us. We look forward to welcoming you near future

Dear Sir/Madam, Thank you for your email and feedback. Would you kindly advise your detail booking so we are able to check and investigate your comment I look forward to hearing from you soon.

Dear Guest A Warmest greeting from FuramaXclusive Resort & Villas, Ubud, Bali! Thank you for your recent stay at Furama and appreciated for taking your valuable time to share your review with us. First of all, please accept my sincere apologies for not being able to fully exceed your expectations. I was very concerned to read your constructive feedback in the area you have highlighted and this is not our usual standard and service that we do strive here at Furama, rest assured we will immediately move forward to rectify the failures concerned. We are located in the middle of rice fields and in a tropical country, for sure we are really familiar for some creatures such as lizard and bugs, however we always do our best to minimize them around our villa and especially in the room therefore we have special pest control man stand by daily and recommend to the guest always closed the door. We understand for some guest it is not usual for them and we really do apologize for this inconvenience caused. We do strive to ensure that we exceed our guests' expectations in all areas. We all look forward to the opportunity of welcoming the guest back to Furama Villa's & Spa in the near future. Once again, on behalf of management and the entire team, I do apologize for this inconvenience and I confirm that this will never happen again in the future. Thank you Best Regards, Ni Kadek Widyantari Room Division Manager FuramaXclusive Villas & Spa Ubud, Bali

Dear Sir/Madam, Warm Greeting from Furama Villas and Spa Ubud Bali ! Thank you for your feedback wish you have memorable stay with us. We will keep doing our best to make sure the guest comfortable during their stay. We look forward to welcoming you on the next occasion near future Have a great day a head

Dear Sir/Madam, Warm Greeting from Furama Villas and Spa Ubud Bali ! Thank you for your feedback and I will share it to our team. We will keep doing our best to make sure the guest comfortable during their stay with us. We look forward to welcoming you on the next occasion near future Have a great day a head

Dear Sir/Madam, Thank you for stay with us. Have a great day a head

Dear Sir/Madam, Thank you for your feedback and we wish to serve you near future Have a great day a head Best Regards, Furama Villas and Spa Ubud Bali

Dear Shyamal, Thank you for stayed with us during your honeymoon. We will share your comment and feedback to entire staff. We look forward to welcoming you again on other occasion near future. Have a great day a head

Dear Freddie, Thank you for share your comment and feedback We will share this to all of our staff. We look forward to welcoming you again on other occasion near future. Have a great day a head

Dear Sophie, Thank you for share your comment and feedback We will share this to all of our staff. We look forward to welcoming you again on other occasion near future. Have a great day a head

Dear Melanie, Thank you for share your comment and feedback We will share this to all of our staff. We look forward to welcoming you again on other occasion near future. Have a great day a head