Suite, 1 King-Bett, Nichtraucher | Ausstattung der Unterkunft
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Bewertungen von The Palmer House Resort, Ascend Hotel Collection

3 out of 5
The Palmer House Resort, Ascend Hotel Collection
5383 Main St, Manchester Center, VT

Bewertungen

8,6

Hervorragend

350 von insgesamt 704 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
227 von insgesamt 704 Gästebewertungen haben eine Bewertung von 8 - Gut" "
82 von insgesamt 704 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 704 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 704 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Karin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2018
Antwort von Alan am 14. Aug. 2018
Thank you for taking time to write a review of our property We look forward to welcoming oyu again

10/10 – Hervorragend

Kinni, Düsseldorf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Manchester eignet sich super als Zwischenstopp. Süßes Städtchen. Shopping Möglichkeiten. Das Hotel ist sehr schick eingerichtet. Pool, Whirlpool, Tennis, 8 Loch Golfplatz und kleinere Spiele auf der Wiese kostenlos verfügbar. Schöner Teich. Abends waren wir in zoeys Double hex essen. Auch sehr zu empfehlen.
Aufenthalt von 1 Nacht im Oktober 2017

10/10 – Hervorragend

Dorothea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2017

8/10 – Gut

Frank

Gut: Sauberkeit und Personal & Service
Grosses Anwesen im Motel Stil. Keine Bar. Kein Restaurant aber mit Frühstück. Zimmer sind recht gross.
Aufenthalt von 2 Nächten im Oktober 2017

8/10 – Gut

Ingeborg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sauber, mit vielen Extras
Tolles Schwimmbad

10/10 – Hervorragend

Gino

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, sprawling property. Friendly, accommodating staff. Jackie was fantastic! Thank Jackie!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

William, Highland Mills

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wish we had a chance to use more of the amenities. Staff was really friendly and helpful. Definitely plan on coming back with the whole family.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Susan, Williamstown

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
...
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Bethany

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Hot tub had a layer of dirt/grime at the top that could be wiped off pretty cleanly. Didn't try the indoor pool due to the lack of upkeep in the hottub. Suite was clean and jetted tub in room was nice.

10/10 – Hervorragend

Dmitry

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Frederick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great placee nice and clean
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Marcin

Very kind staff
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Alissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stayed for one night with family before a ski day at Stratton. Room was very clean and newly renovated. Great simple affordable motel style accomodations.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Stephanie L. am 18. März 2024
Alissa, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 – Okay

Greg

Mit einer Gruppe gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Hot tub was dirty. Indoor pool too cold to use. Gas fireplace wouldn’t start.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Stephanie L. am 18. März 2024
Greg, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Hervorragend

gary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decent stay for a fair price
The king bed room was big and spacious and the bed was very comfortable. The bathroom had a great design and lots of space. Temp was comfortable. The hot tub was a great option after a day of skiing…although it could use a cleaning
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Stephanie L. am 18. März 2024
Gary, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 – Hervorragend

Shannon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome ski trip
The staff was so friendly and helpful. We were 10 minutes away from the mountain and the price was perfect. Our only complaint which is complete personal preference was the bed was a little hard. Again that's personal preference.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Shannon, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 – Schlecht

Jill

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Check out was at 11 but we got a knock on the door at 10:30 & 10:50 from a housekeeper. I told him we would be out at 11 yet we were still bombarded. We left the room at 11 and the housekeeper was waiting outside the door for the whole 30 mins we were trying to get our things together to leave.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Jill, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that you had any issues at check-out. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Hervorragend

Glenna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good stay. Very quiet.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Glenna, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 – Gut

Don

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 – Gut

Ann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 – Okay

MARK, MASSAPEQUA PK

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Antwort von Stephanie L. am 18. März 2024
Thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Stephanie L. am 18. März 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 – Hervorragend

Ying

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Jackie am 10. Jan. 2024
Thank you for your time in your review. We are glad to see you had a great stay with us. We appreciate your choosing us for your stay

2/10 – Ungenügend

Brock

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room wasn’t even clean, heat didn’t work , staff was unpleasant ice machine was broken , kept getting locked out of room key pad wasn’t working. Breakfast was awful. Light bulbs were out. It was awful. Bathroom floor was falling apart. Shower was dirty. When I brought my concerns to staff they weren’t accommodating what’s so ever. Coffe machine in room was extremely dirty . Place is trash wouldn’t stay there ever again. Stayed there New Year’s Eve 2023 Not happy at all. I highly deserve a credit. When I asked for one. They said take it up with Expedia!!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jackie am 11. Jan. 2024
Hello Brock, I am sorry to see your review. I was wondering at first what property you stayed at for such a poor review. I know with our property, 1 time we had to redo your key. While we were all talking in the lobby the next morning, the only thing you mentioned was the coffee maker was not working right and I apologized. All your other supposedly issues were non exhistent as there were no issues with heat, lights or flooring in your room. The room was cleaned and inspected prior to your check in. Our ice machine is working and the staff that was working would not be rude like that.

10/10 – Hervorragend

AKIRA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Stephanie L. am 18. März 2024
Akira, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 – Hervorragend

john

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Very close to center of town and restaurants
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jackie am 10. Jan. 2024
We appreciate your time for your review. We are glad to see you had a great stay with us.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First time at this hotel very good.
Aufenthalt von 2 Nächten im November 2023
Antwort von Jackie am 21. Nov. 2023
We're glad to see you had a great stay with us. We want all our guests to have pleasant stays with us. Thank you for your review.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Jackie am 18. Nov. 2023
Thank you for taking the time for your review. We are glad that you had a good stay with us.

10/10 – Hervorragend

JoEllen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent staff. Very accommodating. Nice breakfast. Very clean.
Aufenthalt von 2 Nächten im November 2023
Antwort von Jackie am 16. Nov. 2023
We appreciate your time for your review. We are glad to see that you had a great stay with us.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I haven't stayed at the Palmer House in many years, but not much had changed. Very nice property with a pool and a pitch and put golf course. Very convenient to walk into town. The room was large but a little dated. Front desk assistance was always great and the limited breakfast was great if in a hurry to get going. Very peaceful and always felt very safe.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Jackie am 9. Nov. 2023
We're glad that you had a good stay with us. Thank you for your review.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 9. Nov. 2023
Thank you for your review scoring. We hope your stay was pleasant.

6/10 – Okay

Judith

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property was an old motel that was somewhat redone. However, it was showing its age - closet doors that didn't slide and bare amount of furniture for storage. Not what was expected.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 9. Nov. 2023
Thank you for taking the time for your review. We hope overall you had a pleasant stay with us.

10/10 – Hervorragend

Marion

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie am 21. Okt. 2023
We appreciate your time for your review. It's good to see you had a great stay with us which is our goal that all our guests have a pleasant stay.

10/10 – Hervorragend

Marion

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie am 20. Okt. 2023
We're glad to see you had a great stay with us. We appreciate your taking the time for your review.

8/10 – Gut

thomas

Mit der Familie gereist
Gut: Personal & Service
Check in was very easy, nice staff, the only disappointment is the room was dusty in some areas
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie am 19. Okt. 2023
Thank you for the review and we will definately remind staff regarding dusting. We're glad that you had a pleasant stay with us.

8/10 – Gut

Grace

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 17. Okt. 2023
We're glad to see you had a good stay with us. We appreciate your review.

10/10 – Hervorragend

William, Manchester

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 16. Okt. 2023
We are glad to see that you had a great stay with us. Thank you for your review.

10/10 – Hervorragend

Anne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was opened in 1951 - it has a 9 hole (small) golf course that was fun to use, along with shuffle board etc. Very nicely decorated outside with pumpkins, mums, etc. - the staff were very friendly and helpful. Great location - while an older property, the room was clean and functional. Thank you!!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie am 17. Okt. 2023
Thank you for your review. We are glad to see you had a great stay with us and was able to utilize our games

10/10 – Hervorragend

Carlos

Gut: Sauberkeit und Zustand der Unterkunft
Muy buena atención y muy profesionales
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie am 16. Okt. 2023
Thank you for your review. We are glad that you had a great stay with us.

6/10 – Okay

Marsha

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Dirty. Dirty. Dirty.
This is a nice old property with comfortable rooms in a convenient location. The issue is cleanliness. There was an empty PBR beer can in the garden outside our room. The floor made socks filthy. The bathroom hadn’t been dusted in at least a month. The bathtub was stopped up so that when you take a shower, you’re standing in 6 inches of water.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 13. Okt. 2023
We are sorry to hear you had issues during your stay. we appreciate your taking the time for your review. We found that the tub stopper needed to be put in the down position for draining. You left it in the up direction.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 7. Okt. 2023
We're glad to see you had a great stay with us. Thank you for taking the time for your review.

6/10 – Okay

Adi

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
It’s a cute hotel and has lots of potential but in terms of comfort and cleanings it wasn’t amazing at all! The bed was extremely uncomfortable (very cheap springs mattress) and wasn’t really clean, definitely doesn’t give value for the money we spent on it. It’s barely a 7 on a good day only because of their service, otherwise I would give it 6.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Jackie am 6. Okt. 2023
Thank you for your review. I am sorry that your stay wasn't as it should be. Overall, I'm glad that you had a pleasant stay

10/10 – Hervorragend

Martine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Jackie am 3. Okt. 2023
Thank you for your review. We are glad you had a great stay with us. We appreciate your time for your review.

10/10 – Hervorragend

Pamela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The setting is beautiful. The hotel was quaint. The staff was friendly and helpful. The location was within walking distance to the town. The hotel was very clean. We were in town for a wedding. I would love to visit in the fall sometime. Very peaceful!
Aufenthalt von 2 Nächten im September 2023
Antwort von Jackie am 29. Sept. 2023
Thank you for taking the time for your review. We are glad that you had a great stay with us.

10/10 – Hervorragend

CARL

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
As expected, comfortable, convenient, warmly recei
Aufenthalt von 2 Nächten im September 2023
Antwort von Jackie am 28. Sept. 2023
We appreciate your time for your review. We are glad to see you had a great stay with us.

8/10 – Gut

Nikkia

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Jackie am 28. Sept. 2023
We're glad you had a good stay with us. Thank you for your review.

10/10 – Hervorragend

Kenneth

Mit dem Partner gereist
Great location for walking into Manchester Village. Lots of great restaurants close by. Golf course and indoor and outdoor pool are wonderful to have at the facility.
Aufenthalt von 2 Nächten im September 2023
Antwort von Jackie am 15. Sept. 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

8/10 – Gut

Lorene

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that it was a ground floor hotel. I also liked how spacious our room was. The hotel staff were very nice. The indoor pool was nice. It was quiet at night too.
Aufenthalt von 1 Nacht im September 2023
Antwort von Jackie am 10. Sept. 2023
Thank you for your review and the time to do so. We are glad that you had a good stay with us. It was a pleasure.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kind of a hidden gem. Clean, spacious. Indoor/outdoor pools, w/Jacuzzi - very nice breakfast bar.
Aufenthalt von 2 Nächten im August 2023
Antwort von Jackie am 30. Aug. 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

10/10 – Hervorragend

Joe

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023
Antwort von Jackie am 29. Aug. 2023
We are glad to hear you had a great stay with us. Thank you for taking the time for your review. We appreciate it.