My husband and I stayed for a week in March 2014. The hotel is located 3 blocks from the Cathedral, close to restaurants, bars, and shopping, so we didn't need a car. The hotel staff arranged for hotel transfers, a taxi to Masaya's Artisan Market, and other locations so we were able to see some of the attractions near Granada. The staff is young and friendly, and they all speak English. Breakfast, Nicaragua style, was included. The hotel itself is Colonial style, and the interior gardens were lovely and a great place to relax.