Hey Tiere,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND VA – W BROAD ST. Your highlights of experiencing poor customer service, and receiving a room that caused you to have an uncomfortable stay due to dogs barking. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof apologize for such poor experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hey Joan,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Malone. It's thrilling to hear that our staff, cleanliness, and pet friendly status created a wonderful experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Tamille,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES MALONE. It's great to hear that you were pleased with our nice staff and had a decent stay. However, you indicated that the lighting was dull, and the breakfast could have been better. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we look forward to providing you with an even better experience in the future.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

I want to thank you Benjamin, for taking the time to post a review of your stay at the Red Roof Inn PLUS+ & Suites Malone. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It's also nice reading that you took liking to our staff. However, apologies for the mattress and any discomfort. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Abimanyu Genaro,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ & SUITES MALONE. I am happy you found our hotel to be a good place to stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Robin,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES MALONE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Thank you Leo, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ & Suites Malone. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also delighting to read that you took liking to our staff and their services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Chieh,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Carl,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Malone. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pleasant staff and plenty of parking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Arielmae,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Malone. I am glad to see that you enjoyed your overall stay. You also mentioned how pleased you were with the cleanliness and the quietness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Ed. The staff and I at the Red Roof Inn PLUS+ & Suites Malone appreciate your 4/5 score following your stay. I am happy that our room's cleanliness pleased you. However, you indicated that you were not fond of the pillows. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Rob, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Malone. We are delighted to hear that you had a wonderful experience during your stay with us. Our Red Roof team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Maria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. It's great to see you enjoyed your stay, resulting in a 5/5 score. Here at Red Roof we are thrilled to read that you had excellent service while staying with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Lawrence,The staff at the Red Roof Inn PLUS+ & Suites Malone and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Tom, We at the RED ROOF PLUS+ & SUITES MALONE are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Dear Scott, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. We appreciate your kind remark highlighting our good and quiet location and great breakfast. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Red Roof Management

Hey Martin, The team and I at the RED ROOF PLUS+ & SUITES MALONE appreciates your feedback and your 8/10 scoring. You mentioned that your room was very clean and comfortable. However, the breakfast area was small and unclean. Please accept our apologies for the inconvenience caused. At Red Roof, guest feedback is always welcomed as we strive to improve to make their experience better. Thank you again for the sharing your comments. We hope to see you again soon.Sincerely,Red Roof Management

Thank you for your perfect rating, Amy. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Allen, The staff at the Red Roof Inn PLUS+ & Suites Malone and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your review, Joshua. The staff at the RED ROOF PLUS+ & SUITES MALONE value you as guest and cherish your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello Precious, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear D, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. I am happy to read that you found the staff to be good and that you were pleased with the continental breakfast. We will take your feedback regarding the hotel age into consideration as we work on improving our guest experiences.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for your positive rating, Deanne. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Martha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES MALONE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, our staff to be nice and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

Hi Megan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 4/5 score with our convenience and reasonable prices. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Dear Kristin, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES MALONE regarding the convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hi Jennifer,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ & Suites Malone with us. It was so rewarding to see that we earned your 5/5 score with our polite staff and spacious rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Dear Paige, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Dear Diane,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Sherri, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for sharing your 5/5 rating with us, Daniel. Our staff at the Red Roof Inn PLUS+ & Suites Malone was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Thank you for taking a moment to leave a review, Viola. The staff and I at the Red Roof Inn PLUS+ & Suites Malone appreciate your 5/5 score following your stay. I am happy that you liked everything during your stay. However, you stated that adding a bidet would be a nice feature. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

Thank you for taking the time to leave a review, Shawn. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES MALONE. It's good to hear that you were pleased with getting the assistance you needed and you found our hotel to be super convenient. However, you indicated that the situation regarding the ID, the noise disturbance, and the other issue mentioned hindered your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,Red Roof Management

Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Malone and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Latisha, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ & Suites Malone. It is so rewarding to read that you enjoyed the spotlessness of your room, convenience of location and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Red Roof Management

Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES MALONE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and friendly. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES MALONE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and easy to locate. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

Dear Brenda,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hi Elizabeth,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I was happy to read that our comfortable beds, helpful staff and the other highlights met your expectations. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Martin,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. It's good to read that our hotel met your travel needs. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Catherine,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES MALONE. I'm thrilled to read that you enjoyed your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Thank you, Kimberly, for sharing your most recent experience at our Red Roof Inn PLUS+ & Suites Malone. I am disappointed to hear your description of your encounter with our front office staff and the smell of the room. Please allow me to express our sincerest apologies. To uphold with Red Roof's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed and used as a coaching opportunity as we continuously strive to become the brand of choice for lodging. Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for rating your recent stay at Red Roof Inn PLUS+ & Suites Malone, Martin. Red Roof values you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Ivan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES MALONE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

Hello Joann,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ & Suites Malone. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service, comfortable bed and friendly staff. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Abigail RediResponse Specialist