Dear Patricia,Thank you for choosing NH Atocha during your recent visit to Madrid and for taking the time to provide us with feedback.It is a great pleasure to know that you enjoyed your stay with us and we hope to welcome you back soon.We take note of your comments about the smell in the room and we forward it to our technical department for review. We apologize for the inconvenience.Best Regards,

Dear Lizmary,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,

Dear Thomas,We really appreciate that you took a few minutes of your time to share your opinion about your last stay at NH Atocha.Thank you for your kind words and consideration, it is fantastic to know that our team exceeded your expectations.Looking forward welcoming you back really soon.Yours faithfully,

Estimada Ana María,¡Saludos desde NH Atocha!Queremos agradecerle por tomarse el tiempo de compartir su experiencia con nosotros y nos alegra muchísimo saber que ha sido positiva, destacando nuestro desayuno buffet.Un saludo y feliz día,

Dear Martin,First of all, we want to thank you for the opportunity you have given us to have chosen our hotel company and for having sent your excellent comment and rating after your stay at the NH Atocha hotel in Madrid. We hope you are able to come and visit us again!Kind regards,

Estimada Sra. Ana María,Nos gustaría agradecerle el tiempo dedicado en compartir con nosotros y con toda la comunidad de Expedia su opinión a cerca de su reciente estancia en nuestro hotel.Estamos encantados de saber que se sintió cómoda y que valora tan positivamente el servicio ofrecido..Gracias por escogernos para su estancia en Madrid y esperamos tener la oportunidad de volver a darle la bienvenida pronto.Un cordial saludo,

Estimado Sr. Alfonso ,Gracias por dedicar unos minutos de su tiempo a evaluar su estancia en NH Atocha.En primer lugar, lamentamos profundamente que su experiencia en nuestro hotel no haya sido satisfactoria. Quisiera disculparme por no haber sido capaces de cumplir sus expectativas sobre nuestros estándares durante su reciente estancia. Tenga la seguridad de que hemos compartido sus comentarios con el equipo de mantenimiento y tomaremos medidas para corregir los problemas que experimentó.Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional. Por lo tanto, esperamos darle la bienvenida nuevamente y mejorar su experiencia pronto.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo al compartir sus comentarios.Atentamente,

Dear Kathleen,Greetings from NH Atocha!We are super happy to know that you enjoyed your time here with us! It is a pleasure to know that our guests feel like at home.We hope to see you again next time you decide to visit our amazing city Madrid!Best wishes,

Dear Yuki,Thank you for taking the time to share your recent experience this satisfaction survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Maricela,Thank you so much for your recent stay at NH Atocha. As you said, one of our strongest points is the location, of course, Atocha train station, but all the mains attractions are in a walkable distance from the hotel. If you come back, do not hesitate to contact us before, to check your needs.Best regards,

Dear Andreina,Thank you for choosing NH Atocha for your recent stay in Madrid. Your feedback is much appreciated, we are glad you liked our service and of course, will use your comments to keep improving.Best regards,

Estimado Raúl,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Atocha.Atentamente,

Estimado Josep,Para comenzar quiero transmitirle cuan desolados nos encontramos al conocer su percepción sobre el Hotel, para nosotros es muy importante conocer las necesidades de nuestros clientes para poder intentar cubrir su expectativas y así crear experiencias plenamente satisfactorias. Por esta razón lamentamos profundamente no haber sido capaces de cumplir sus expectativas durante su reciente estancia.Ruego disculpe por la incidencia en la insonorización. Hemos dado aviso a nuesto departamento técnico para revisar el cerramiento de la habitación que ocupó por si el ventanal no ajustara correctamente, ya que todas las habitaciones disponen de un sistema de cierre en las ventanas y puertas que garantiza la climatización e insonorización.Esperamos pueda reconsiderar darnos otra oportunidad y permitirnos hacer de su estancia un momento inolvidable, para lo cual nos ponemos a su entera disposición para gestionar su próxima reserva, satisfaciendo sus preferenciasUn cordial saludo,

Dear Surekha ,Thank you for taking the time to share your experience. We appreciate your feedback and see that there is room for improvement based on the comments of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. If your time permits, I would be grateful for an opportunity to know more regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.I look forward to the possibility of hearing from you,Best regards,

Dear Hector,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. Remark that amenities are available on demand, as shown in the bathrooms (following the QR code)The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,

Dear Alberto,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Atocha in the near future.Sincerely,

Dear William,Thank you very much for taking some of your valuable time to express your opinion about our hotel during your recent stay.We highly value your opinion in our process of continuous improvement. The complete NH Atocha team hope to see you soon!Best regards,PedroReception