8/10 – Gut
Clemens
Mit einer Gruppe gereist
13. Dez. 2025
Gut: Sauberkeit, Personal & Service und Ausstattung
Our stay at the voco Madrid Retiro (IHG) was overall very pleasant, with several strong positive aspects, but also a few weaknesses.
The hotel was extremely clean, and the staff were exceptionally friendly and helpful throughout our stay. We even received a room upgrade, which was a very nice surprise and greatly appreciated. The breakfast was also very good, offering a nice variety and good quality.
However, there were some downsides. Unfortunately, there was a very unpleasant smell both in the lobby and in our room. The odor coming from the drain was especially strong and almost unbearable, and there was nothing we could do to resolve it during our stay. This significantly affected our comfort. Another negative point was the elevators — the waiting time was very long, and it often required a lot of patience to get one.
Despite these issues, the cleanliness, friendly staff, and the upgrade were definite highlights of our stay.
Clemens
Aufenthalt von 3 Nächten im Dezember 2025