2/10 – Ungenügend
Candice
21. Apr. 2026
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were visiting the Midwest Horse Fair in Madison. We arrived at our room at 7:30 PM and the rooms were not cleaned yet. The GM and manager were cleaning the rooms. Not sure if they didn't have enough staff to clean all the rooms, or if the staff put in their normal hours and went home w/o cleaning all the rooms. We did not get our room until 10 PM. The hotel DID refund us because of this situation. The front staff was so stressed, it was not fair to them what they were going through.
The hotel was nice and clean. A nice breakfast selection.
My other situation that same night was that my second reservation did not appear in the hotel's system, which meant we were w/o a second room. I will never go through a 3rd party (Hotel.com) again. This is the second time I did, and both times were screw-ups. It took 45 minutes on the phone with Hotel.com to get refunds for both rooms, but I did get the refunds, without any issues, so I am grateful for that.
Candice
Aufenthalt von 1 Nacht im April 2026