Bonjour Julien,Nous sommes navrés d'apprendre que vous ne reviendrez pas séjourner au sein de notre établissement. Nous prenons vos remarques en considération afin d'améliorer la qualité que nous souhaitons transmettre auprès de nos clients.En espérant que votre séjour été malgré tout agréable.Bien à vous,

Dear Evelyn,Thank you for your feedback. We are taking into consideration your remarks to improve the quality of our services. IT is very important to us to make our guest feel comfortable and live a memorable experience so we will share your comment with the maintenance to fix the temperature and also with the chef.Looking forward to welcoming you soon again for a new experience.Regards,

Bonjour Marie-Daniele,Merci pour votre retour, nous sommes ravis que la qualité de nos services vous ait plu.Au plaisir,Cordialement,

Dear Hendy, We are thrilled to know you enjoyed our location as well as the panoramic view you had from the room you stayed in.Looking forward to your next visit !Best regards, ValentinDuty Manager

Hello Philipp, We could not be happier to know that you enjoyed our location and had a great time with us. Our team was delighted having you as a guest.We hope to see you again soon !Best regards, ValentinDuty Manager

Dear Annett,I would like to thank you for leaving a review after your stay.Regarding the deposit, which we require from all guests at check-in to give you the freedom to credit bar consummations or parking tickets (for example) directly to your room, it normally takes a few days for the bank to refund it, we do it immediately at the moment of your departure. I will make sure to follow up with my colleagues from the restaurant to not have this event anymore.I hope to have the pleasure to see you again.Regards,Anna, Chef de Brigade

Bonjour,Je tiens à vous remercier pour avoir pris le temps d’évaluer votre séjour dans notre tout nouvel établissement.De tels retours sont pour mon équipe et moi-même une réelle source de motivation.Notre souhait est que nos clients vivent une expérience unique et mémorable, ce qui fut apparemment votre cas, et je m’en réjouis.J’espère avoir le plaisir de vous accueillir de nouveau très bientôt.Cordialement,Anna, Chef de Brigade

Good afternoon,I would like to thank you for your very kind review. Your satisfaction is always our priority and we are happy to know we have succeeded.I hope to have the pleasure to host you again in our hotel.Best regards,Anna, Réception

Dear Carmen, Thank you for reviewing our property.It is a real pleasure to read that you enjoyed the unique design of our hotel and its proximity to the train station Part-Dieu. We look forward to welcoming you soon again at the top of Lyon. Kindest regards, Victoire - Guest Relation Department

Dear Marco, Thank you for reviewing our property. We are sorry to read that you found our Front Desk staff unfriendly. Please, be sure that we well took note of your remark in order to share it with all our teams and avoid this kid of issue to happen again. We look forward to welcoming you soon again, Best regards,

Dear client, Thank you for this lovely grade ! We are delighted to see that you had a pleasant stay in our hotel and we sincerely hope to have the pleasure to welcome you soon again. Best regards,

Dear Silvia, Thank you very much for this lovely grade! It is a pleasure to read that you appreciated the unique design of our hotel and we sincerely hope that you will renew this memorable experience with us soon. Kindest regards,

Dear Samuele, Thank you for reviewing our property. We are glad to read that you enjoyed the amazing panoramic view over the city. Our breakfast, called "Super Breakfast" is often compared to a Brunch due to the wide choice and the quality of the dishes we offer, which explains the price of 25 € that you found high. However, be sure that our guests' satisfaction is our top priority and that we well took note of your remarks to help us to improve our service quality. We look forward to welcoming soon again. Best regards,

Dear Susana, Thank you for taking the time to review our property. We are very glad to learn that you were overall satisfied by our stay at the top of Lyon and by the service offered to our guests! We hope to have the pleasure to welcome you soon again. Best regards.

Dear client, Thank you very much for your warm feedback ! this is a real pleasure to know that you enjoyed the quality of our staff and the comfort of one of our 245 panoramic rooms. Thank you again and see you soon. Best regards,

Dear client, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed our property and surroundings. We hope to have the pleasure to welcome you again soon at the top of Lyon. Best regards,

Dear Robert, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed our view. We are sorry that you've found the size of our rooms too small; we re-designed the hotel in order to highlight our exceptional view in a warm & cozy atmosphere. Best regards,

Dear client, Thank you for taking the time to review our hotel. We regret that you've found the access difficult. We currently have to deal with some roadworks in the surrounding streets. That is a pleasure to learn that you enjoyed our panoramic view over Lyon. We hope that you enjoyed the city and should you be coming back to Lyon any time, please don't hesitate to contact us. We'd be glad to make this up to you. Best regards,

Cher client, chère cliente, Merci d'avoir pris le temps de partager votre expérience dans notre hôtel. C’est un plaisir de savoir que vous avez gardé un bon souvenir de votre séjour parmi nous. Au plaisir de vous accueillir de nouveau au sommet de Lyon ! Bien à vous,

Cher client, chère cliente, Nous vous remercions d'avoir pris le temps de noter notre établissement. Nous sommes ravis d'apprendre que votre séjour s'est très bien déroulé. Au plaisir de vous accueillir de nouveau au sommet de Lyon ! Bien à vous,

Dear client, Thank you very much for this warm feedback ! We are delighted to know that you enjoyed our services. Best regards,

Madame, Monsieur, Tout d’abord, merci d’avoir pris le temps de commenter votre séjour parmi nous, vos remarques nous sont précieuses pour améliorer encore nos services. Nous sommes sensibles à votre note et continuerons à être très attentifs à cette qualité de service, pour nous améliorer en permanence. Nous restons à votre disposition pour plus d'informations. Sincères salutations,

Vielen Dank, dass Sie sich die Zeit genommen haben, sich zu Ihrem Aufenthalt bei uns zu äußern. Ihre Kommentare sind von unschätzbarem Wert, um unsere Dienstleistungen weiter zu verbessern. Ihre Bemerkungen verdienen unsere Aufmerksamkeit. Wir sind besonders verwirrt, dass die Sauberkeit des Zimmers nicht ausreicht. Bitte denken Sie daran, dass Ihre Kommentare an die betroffenen Teams weitergeleitet wurden, da es für uns wichtig ist, dass jeder Kunde einen einwandfreien Empfang erhält.

Thank you for taking the time to leave a comment, however we are sorry for the power cut on the night of the storm. Our technicians did their best to solve this problem We hope to have the pleasure to welcome you again for your next stay in Lyon

Dear Kirsten I thank you for sharing your experience in our hotel. I am very sorry to read the insatisfaction you mention. Indeed, the hotel is in an environnement in full transformation with regular changes to access the hotel. We make our best to inform our guest in advance about this issues and be available to guide them. I am very sorry to hear you have lost time to get to us. I still hope you enjoyed your stay in Lyon and the rest of our services, as our restaurant and our exceptional view over the city.

Thank you for your comment ! Hoping to see you again! Good day to you

Margot, Danke für deinen Kommentar! Ich hoffe, Sie wiederzusehen! Schönen Tag für dich

Dear Peter, Many thanks for taking the time to tell us about your positive experience. We are truly delighted to see taht we've met your expectation thanks to the breathtaking view upon the 38th floor. We are looking foreward to your next stay !

Dear Annette, Many thanks for taking the time to tell us about your positive experience. It's a pleasure to know that our staff meet your expectations We hope to have the pleasure of welcoming you again !

Dear Chris,Thank you so much for your wonderful review !We are thrilled to hear that your stay with us was nothing short of perfection. It is a great pleasure to know that you enjoyed the stunning views, and that our staff was friendly and helpful throughout your stay. We are also delighted that you loved the daily breakfast.We look forward to welcoming you back on your next trip to Lyon. Thank you again for your loyalty and trust!Best regards,

Hello Nourhan,Thank you for sharing your feedback.We are pleased to hear that you had a nice stay overall, but we apologize for the oversight regarding your complimentary beverage from Expedia. We understand how important these details are to our guests and regret that we missed informing you about this benefit.Additionally, we apologize for the inconvenience caused by the absence of a concierge. We understand the importance of having someone available to provide information and assistance about city attractions and activities, but we have a concierge corner were you can find all the documents.We hope to see you soon again.Best regards,

Bonjour Stanley C,Un grand merci d'avoir pris le temps d'évaluer la qualité de nos prestations. Nous sommes ravis que la qualité de nos services vous ait plu.A très bientôt,Cordialement,

Dear Dennis,Thank you for your feedback. We are glad to welcome you back 9 years later. We hope you enjoyed your stay as you did in the past.It will be a pleasure for us to see you soon again !Regards,

Hello David,Many thanks for your great comment.We are happy to know we made your stay in our company a very good experience as this represents the quality of service we want to share with everyone visiting the hotel.We are looking forward to welcome you soon again.Best Regards,

Dear Rhonda,Many thanks for your comment !We are pleased to see you had an incredible stay in our hotel. Our motivation is to satisfy our guest by making them have nice moments and we are more than happy it was the case for you.The whole team is looking forward to welcome you soon again.Sincerly,

Dear Richard,Thank you for your feedback. We are pleased to see the quality of our services filled all your expectations and that our location near the train station was easy for you and accessible.We hope to welcome you soon again.Regards,

Cher Eric,Merci pour votre belle note. Il est toujours un plaisir de voir que la vue depuis notre établissement fasse un succès.Au plaisir de vous revoir.Cordialement,

Bonjour Jill,Un grand merci d'avoir pris le temps d'évaluer la qualité de nos prestations. Nous sommes ravis que la qualité de nos services vous ait plu.A très bientôt,Cordialement,

Dear Alexis,Many thanks for your excellent feedback! We are delighted everything made you have a wonderful stay in our fabulous establishment.We hope to have the pleasure to welcoming you again soon.Regards,

Bonjour Inoue,Un grand merci d'avoir pris le temps d'évaluer la qualité de nos services.Au plaisir,Cordialement,

Cher Sébastien,Nous vous remercions d'avoir pris le temps de compléter le formulaire de satisfaction. Il nous tient à coeur de toujours améliorer nos services et surtout de faire vivre un moment mémorable à nos hôtes.Nous sommes heureux de lire que tout s'est très bien déroulé pour vous et que notre magnifique vue sur la ville de Lyon vous ait conquis.Au plaisir de vous revoir parmi nous.Cordialement,

Chère Chantal,Nous vous remercions pour votre excellente note.Nous sommes ravis que tous nos services aient été à la hauteur de vos espérances.Au plaisir de vous revoir.Cordialement,

Dear Hiroyasu,Many thanks for your great rating. We are pleased to see our services were up to your expectations.Hope to see you soon again.Regards,

Dear Hua Jian,Thank you so much for your detailed feedback.Our motivation is to satisfy our guest and make them have an amazing time with us and we are more than happy to see it was the case for you.The whole team is looking forward to welcome you soon again.Regards,

Bonjour Asli,Nous vous remercions pour votre retour, et cette belle note.Nous sommes ravis que tous nos services aient été à la hauteur de vos espérances.Au plaisir de vous revoir.Cordialement,

Cher Denis,Nous vous remercions pour votre retour, et cette belle note.Nous sommes ravis que tous nos services aient été à la hauteur de vos espérances.Au plaisir de vous revoir.Cordialement,

Cher Stephane,Nous vous remercions pour votre retour, et cette belle note.Nous sommes ravis que tous nos services aient été à la hauteur de vos espérances.Au plaisir de vous revoir.Cordialement,