Dear Anna,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

Dear Guest,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

Cher Client,Nous vous remercions d'avoir partagé avec nous votre récente expérience au Sofitel Luxembourg Europe.Nous sommes enchantés de lire que vous avez passé un très agréable moment en notre compagnie.Votre satisfaction est la plus belle récompense que notre équipe puisse recevoir.Nous espérons vous accueillir à nouveau dans un futur proche.Cordialement,Fernando López LensArea ManagerSofitel Luxembourg Europe

Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Furthermore, as you said, our bedding provides maximum comfort, in particular thanks to our overlay mattress.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

Dear Sir, Thank you for your comment regarding your stay at the Sofitel Luxembourg Europe. We are happy to read that you found our hotel amazing, indeed, your satisfaction is the greatest reward we can receive. Concerning the electric recharging stations we have just installed 3 that we share with the Novotel, we are sincerely sorry we did not install them before. We hope to welcome you again in the near future for another stay even better than the previous one. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Dear Customer, First of all, we wanted to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are always happy to read that you enjoyed our renovated rooms. Indeed, we have large rooms and well decorated. We are really proud of them. We hope to have the pleasure to welcome you again for another wonderful moment. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, We wanted to express our sincerest thanks concerning this review following your stay at Sofitel Luxembourg Europe. We are really happy to read to you enjoyed your moment with us. Indeed, your satisfaction is the best reward for us. We will share your feedback to our "Ambassadeurs" to thanks them, moreover this one will also serve as additional motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another wonderful moment. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, Thank you for taking your precious time and sharing your experience at Sofitel Luxembourg Europe. We sincerely apologize that your experience did not meet your expectations regarding breakfast and construction around the hotel. We always wish to give you the best experience, which is why your feedback is very important to us, because it helps to improve our level of service to you. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Andrea, We wanted to thank you for your review concerning your stay at Sofitel Luxembourg Europe. We are delighted to see that you enjoyed your moment with us. We hope to have the chance to welcome you back soon for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Chère Marion, Nous voulions vous remercier pour avoir pris de votre précieux temps afin de nous attribuer cette jolie note. En effet, au Sofitel Luxembourg Europe, nous attachons une réelle importance quant aux retours de nos clients. Dans le cas présent, cela nous offrira une motivation supplémentaire afin de continuer à encore améliorer la qualité de nos services. Nous serions heureux de vous accueillir de nouveau dans un futur proche. Chaleureusement, Fernando López Lens Manager Général Sofitel Luxembourg Europe

Dear Anonymous, We would like to thank you very much for having taken the time to answer the online guest satisfaction survey We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us. Thank you again for your time and we hope to have the pleasure to welcome you again soon at Sofitel Luxembourg Europe. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Andreas, First of all, we wanted to thank for your review concerning your stay at Sofitel Luxembourg Europe. Indeed, it is always to receive this perfect grade because we work hard day after day to provide you an exceptionnal stay. We look forward to welcome you in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, We would like to thank you for your comment concerning your last journey at Sofitel Luxembourg Europe. We are delighted to read that our team knew how to make the difference in order to bring you a service up to your expectations. This is even more important because your satisfaction is the best reward for us. Your feedback has been shared to our "Ambassadeurs" who are as happy as us. We hope to welcome you again for another stay as wonderful as this one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, First of all, we wanted to thank you for your comment following your recent stay at Sofitel Luxembourg Europe. It is always important for us to receive feedback from our guests because it is thanks to you that we know how much we can improve in order to offer you a service of irreproachable quality. Of course, we will take all necessary measures to prevent this type of incident from happening again. We look forward to welcome you back soon for another stay better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, Thank you for taking the time to tell us about your experience at Sofitel Luxembourg Europe. We are sorry that your experience did not meet your expectations. Please allow me to express our sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you wish, you can contact us directly at h1314-gr@sofitel.com so that we can discuss it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, We would like to thank you for have taken the time to write us this comment concerning your last stay at Sofitel Luxembourg Europe. It is always a pleasure to receive such warm feedback. I am sure the entire team especially the front desk will be happy and more motivated thanks to your review. We hope to have the pleasure to welcome you again in the near future. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Max, We would like to thank you for have taken the time us this comment concerning your stay in our hotel. Indeed it is always a pleasure to receive such good comments. As you mentionned our hotel is perfect to receive both a business-oriented and a tourism-oriented clientele. We hope to have the chance to welcome you back soon for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, First of all, we wanted to thank you for have taken the time to write us this comment concerning your stay at Sofitel Luxembourg Europe. We wanted to express our sincerest apologies if you felt that you received a service that was below your expectations. We hope to welcome you again to prove to you that this is an isolated incident and that we do not want to provide this kind of service. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Anonymous, Thank you very much for a wonderful review of the Sofitel Luxembourg Europe. We are delighted that you enjoyed your recent stay with us. Your warm compliments have been shared with my team and she has been congratulated accordingly! This made her so happy and proud. We look forward welcoming you back at Sofitel Luxembourg Europe Warm regards, Ted Giovannaï Front Office Manage Sofitel Luxembourg Europe

Dear Anonymous, We would like to thank you very much for having taken the time to share your recent experience at Sofitel Luxembourg Europe. We shared your mark with our team and we are all very happy to know that you enjoyed your stay with us. Thank you again for your time and we hope to have the pleasure to welcome you again soon at Sofitel Luxembourg Europe. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear Client, We thank you for taking the time to share your feedback following your stay with us. We are pleased to receive your four stars rating following your experience and it is a true reward to read your lovely comments regarding our breakfast. We are looking forward to welcoming you back in the near future. Warm regards, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe

Dear Guest, We thank you for sharing your feelings following your last experience at the Sofitel Luxembourg Europe. Indeed, we have your satisfaction for main priority and recceive your perfect score is a real reward for our ambassadors. We always loved to learn that we offered "Magnifiques" experiences. We hope to welcome you back in the near future. Warm regards, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe