H Michael, Thank very much for your lovely feed-back; Hope to see you and Charlotte both again soon. All the very best Stefano and Brid

Hi there,thank you very much for the lovely feedback.- If you could post the same online we would appreciate it. All the best. Brid and Stefano

Dear guest. Thank very much for your lovely feed-back; If you could also post it ontripadvisor we would be delighted. Hope to see you both again soon. Best Stefano and Brid

Hi Julian,Thank very much for your lovely feed-back; If you could also post it online we would be delighted. Hope to see you again soon. Best Stefano and Brid

thank you for your nice review..Alessandro & Alice

thank you we hope to see you again..Alessandro & Alice

grazie milleAlessandro & Alice

Grazie mille, we hope to see you soon again Alessandro & Alice

Thank you very much.. See you next time in Lucca..Alessandro & Alice

it was a pleasure to host you .. we look forward to seeing you next time. Alessandro&Alice

thank you very much we hope to come back soon to visit us.. Alessandro&Alice

thank you very much for your review, it was a pleasure to host you. we hope to see you soon. Alessandro & Alice

Grazie mille.. Alessandro & Alice

Thanks.. we hope to see you again.. Alessandro & Alice

It was a pleasure, see you next time.. Alessandro & Alice

Thanks very much for your kind review.. Alessandro & Alice

Francesca and Alice Thank very much for your lovely feed-back. You were the perfect guests. Hope to see you all again :-) Warmest regards Stefano

Hello Michael and Jill, We feel the need to respond to some of the issues you raised. We are located on the main pedestrian street of the historical centre. If you wanted total silence you should have stayed outside a city centre. You room has huge stained glass windows dating back to the 1600s. They have been carefully restored and are actually double glazed! The accommodation is a 14th century restore medieval house once home of the Taddicioni's a noble family of Lucca. It is part of the Torre del Travaglio, one of the three medieval towers of Lucca. It is not an apartment. If you had taken the time to look at the description on Expedia you would see that we are actually a B&B/Guesthouse and not a hotel. We use a laundry service and our linen and towels are professional cleaned. They are also all brand new as they are completely replaced every season. Your comment about blood splattered laundry is actually defamatory. All of our beds are fitted with top of the range orthopaedic mattress which are meant to be firm and therefore better for your back. Breakfast is more than just "coffee and bad pastries" Our breakfast, is a blend of a typical Italian and a continental one: it consists of fresh bread and just-out-of-the-oven croissants both from a typical local baker, home-made cakes, biscuits,jam, honey, butter, fruit, fresh tomatoes, cereals, yoghurt, fruit juice, and a variety of hot drinks such as coffee, espresso, cappuccino, hot chocolate, tea, herbal tea, lattes etc. etc. We are really sorry if our breakfast didn't satisfy you. When you stayed you were with your 3 children aged 10, 12 and 13 yrs. We had to ask you to quieten them down as they were making so much noise and were disturbing other guests. We feel that you took offence to this and hence the negative misleading review.