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Bewertungen von Clarion Pointe University/Expo

2.5 out of 5
Clarion Pointe University/Expo
1620 Arthur Street, Louisville, KY

Bewertungen

6,2
26 von insgesamt 160 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
52 von insgesamt 160 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 160 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 160 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 160 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,6/10

Sauberkeit

7,4/10

Personal & Service

5,8/10

Ausstattung

6,0/10

Zustand der Unterkunft

5,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Lester

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was told the hotel was sold. There was no name or sign on this hotel whatsoever. How can you have a hotel with no name to let people know where you are at. The guy who checked me in was very nice and trying hard to do well by everybody, but I thought I was being punked. Stayed two days and never had anybody make a bed, leave clean towels, clean up or do anything. I'm really not that picky but this was unreal. Seemed so understaffed. I really should get a refund from this place it was so bad.
Aufenthalt von 2 Nächten im September 2022

4/10 – Schlecht

Wendy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Disappointment
My fiancé and I booked this hotel room ahead of time along with the even tickets. We checked in at 3:30p, got our keys and upon our arrival to our room we found it had not been cleaned. The bed was unmade and dirty towels were on the floor. We immediately went to the office and they assigned us another room. The toilet had gnats in it, the tv didn’t work, it was out of date and unkept. The hotel had been bought out and this isn’t the name of it; It is now called Arthur Street hotel. I do not write reviews but needed to communicate this experience. We were disappointed. The room had already been paid for and most other hotels were booked.
Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Marthew

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nothing like the photos. Room was not clean. Advertisement said free breakfast and there was none.
Aufenthalt von 2 Nächten im September 2022

6/10 – Okay

Alice

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Ausstattung
We waren hier met onze dochters ivm studie dochter het is geen hotel om met kinderen heen te gaan, kamer was netjes gerenoveerd vloer vuil. Verder niet te doen voor ons was t goed we waren er echt alleen maar om te slapen eten was er niet er werd niet schoongemaakt zelf om handdoeken vragen
Aufenthalt von 5 Nächten im August 2022

2/10 – Ungenügend

Higinio, Bremen

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Toilet was not mounted to the floor. Shower had problems needing repairs.
Aufenthalt von 2 Nächten im Juni 2022

6/10 – Okay

Tiffany

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They didn’t allow us to no pool wasn’t up. The kids were very disappointed.
Aufenthalt von 3 Nächten im Juni 2022

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I was screwed over! AVOID this property
Credit where it’s due. First, the good. Room was comfy and gave a good nights’ sleep. Staff were helpful, when they were actually there. Good sized fridge too. Onto the not-so-good. We checked in at 3:45am on the 1st night after a 6hr drive from Chicago. Staff member was asleep in a back room but got us settled eventually. Our toilet got backed up on night 2. The security person plunged it for us so we tipper him $20. The next morning, it happened again and flooded the floor. Went to seek help again and there was nobody at the lobby desk. Waited 10min and had to leave a note as I was already late for work. On our return later that night, we were moved to another room. There was a very strong smell of gas somewhere near the room. Quite overpowering and far from safe imo. We had no housekeeping during the entire 5-night stay despite asking for it on two separate times. Floors were filthy. Wear your footwear inside or your feet will be black. Worst of all, after checkout I noticed Id been charged almost $200 over the price quoted by Hotels.com (!!!). On enquiring about this, I was told that Id been charged a no-show fee for the first night, and the non-discounted rate for the other 4. We DID NOT no-show! We checked in at 3:50am. Check-in closes at 6:30am which is outlined on the listing. A complaint was lodged with Choice Hotels and it’s still unresolved. They’ll take whatever they want from your credit card. Shady! Refund me the amount above what was originally quoted!
Aufenthalt von 5 Nächten im Mai 2022

4/10 – Schlecht

Priscilla

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
not a place to take a family
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Other reviews are correct. Sketchy area, old facility, room was very dirty. Odd characters hanging around. We were there for the derby so the hotel was full with lots of regular people around so we felt safe. Otherwise would not stay here again.
Aufenthalt von 5 Nächten im Mai 2022

8/10 – Gut

vanessa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good relation price benefit.
Aufenthalt von 4 Nächten im Mai 2022

8/10 – Gut

Brandi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I was sceptical at first but it turned out to be fairly nice. The rooms are small but cozy. The beds were absolutely comfortable. Water pressure was great.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 1. Juni 2022
Thank you for your review. We are happy to hear you enjoyed your stay, especially our comfortable beds and great water pressure. We look forward to seeing you again!

2/10 – Ungenügend

Lindsay

Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Never in my life have I had such a bad experience. We didn’t have a functioning toilet for 2 days and nights. The staff was rude (dripping toilet water around the entire room off a plunger). The manager was non-existent and still hasn’t returned our calls. Other people had boot prints on their sheets. Another group had a similar toilet problem. It’s a run down motel that knows they can charge whatever they want during the Derby and take advantage of people. I would rather sleep in a car than ever return here.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 13. Mai 2022
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ungenügend

Alison

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel was so gross and hadn’t been cleaned for a while you could tell. Floors made your feet black, no bathroom door, food still in the microwave, nothing was plugged in (lamps, tv, phone, etc). Bath tub had a bunch of dead bugs in it. Nightmare of a hotel stay!!!
Aufenthalt von 4 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

8/10 – Gut

Coreen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was amazing very friendly. The property was getting upgrades but was not complete. I would gladly go back.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We are happy you enjoyed your stay and look forward to seeing you again!

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
This hotel suited our needs for the kentucky derby, i would stay there again.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We are happy the hotel suited your needs. We look forward to seeing you next time you need accommodation in Louisville!

2/10 – Ungenügend

Brandon

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Right next to the free way, no room insulation, no hot water evening/morning, half the electrical outlets did not work, half of the lighting, phone did not work, tv did not work, hole in the wall looking into studs, 30-45 minutes each time for check-in/check-out.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

2/10 – Ungenügend

Matthew

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
WHOAT
The place should be condemned Do not stay here Not kidding Pictures do not do justice to the filth
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

2/10 – Ungenügend

Deborah

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Under construction. Construction dust room dirty. Towels were hard. Absolutely no room service from maid. Called was told no. No help. No fire alarm. Maintenance did put one in. No soap or extra towels had to use the same one. No coffee pot, no iron, no hairdryer, no trash can and microwave not plugged in. Room smelled of mold. Painted the day before. Very messy. The elevator had water all over the floor. Dangerous. Propane and pot smelled in hallway. $408 a night was absurd. Every single guest complained. I tipped maid $20 to clean our room. She never showed. Front desk evening clerk was rude and of no help.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

4/10 – Schlecht

Gardner, WASHINGTON

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Was very unhappy w. this hotel. The toilet was not bolted down (rocked back and forth), not clean, loud parties in the hallways until 2 AM and the last night I had no hot water.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 9. Mai 2022
Thank you for your review. We apologize for your issues. With your feedback, we will be able to address these items.

2/10 – Ungenügend

Rebecca

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was friendly but other than that worst stay ever! Only stayed in the room 45mins before we checked out and drove to find a new hotel. Blood on the lamp shade, hair everywhere, holes in the wall and large group of drunk men hanging out around cars in parking lot. Do not stay here, not safe!
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 9. Mai 2022
Thank you for your time to write this review. Upon checking the room upon your departure, we were unable to find all the problems you noted. We are sorry that you felt unsafe because other guests were enjoying themselves during the Derby festival. Our 24 hour Security was on-site and ensured everyone stayed safe during this time.

2/10 – Ungenügend

Denise

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Tv did not work the first dat. Our room flooded when we took a shower and they initially said the could not move us. Manager would not speak with me
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Clarion Pointe - Louisville Team am 9. Mai 2022
Thanks for your review. We are sorry you did not have an amazing experience. We are happy to have been able to make an arrangement with you through your booking agent.

4/10 – Schlecht

David

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff were accommodating; however, the facilities need repairs. For two days, there was no hot water.
Aufenthalt von 2 Nächten im April 2022
Antwort von Clarion Pointe - Louisville Team am 9. Mai 2022
Thank you for your review David. We are happy to hear our staff continues to exceed our expectations. Our apologies for the hot water issue. We have our Maintenance Team looking into this issue to make improvements.

4/10 – Schlecht

jeanett

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The outside area was very littered and the garbage overflowed. The corners of the room on the floor -especially in the bathrooms - were dusty. They ran out of bagged breakfast at 9 am and did not offer an alternative. The staff was very apologetic and friendly about it all.
Aufenthalt von 2 Nächten im April 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

2/10 – Ungenügend

Brittany

Aufenthalt von 2 Nächten im April 2022

4/10 – Schlecht

Hazel

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2022

8/10 – Gut

Kim

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rooms were updated and clean upon arrival. The desk that was in our room was not put together well making it sway when touched. It was newer but worried that it could be a safety hazard. The breakfast dining area tables were not wiped down in the 3 days we spent there. Juice and coffee spills present on the same table. Staff was kind and courteous.
Aufenthalt von 3 Nächten im April 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your time to review your stay with us. We are happy you overall enjoyed your stay and will use your feedback to make improvements in the future.

10/10 – Hervorragend

AMANDA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We are happy to see you enjoyed your stay and look forward to seeing you again!

6/10 – Okay

James

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Lobby reeked of pot and room was dirty.
Aufenthalt von 1 Nacht im März 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

2/10 – Ungenügend

Jimmy

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Do Not Stay!
Dirty property, felt unsafe.
Aufenthalt von 1 Nacht im März 2022
Antwort von Clarion Pointe - Louisville Team am 10. Mai 2022
Thank you for your review. We apologize for not meeting your expectations. We will use your feedback to make improvements in the future.

8/10 – Gut

eric

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
If you need a clean safe room!
The rooms were clean, and remodeled. Little noisy as it was right next to the highway. It served its purpose, as I was there for 5 days , and the price was right
Aufenthalt von 5 Nächten im März 2022

8/10 – Gut

Eric

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thumbs up!
Staff was friendly & helpful. Room was clean. Bed was comfortable. It was a very relaxing stay that was close to everything we wanted to do.
Aufenthalt von 1 Nacht im März 2022

2/10 – Ungenügend

Susan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The toilet was apparently broken, my husband flushed after using it (he only tinkled) and then we went for a walk to the store that is right next door and got a few things and stopped by the car on the way back to get the rest of our things and when he got back to the room the toilet didn’t stop running and the whole room was flooded. He came to let me know because I was still at our car and the security guard told him to be quiet because he was freaking out. They told us we needed to come report it to the front office so I did but my husband was pretty upset so they called the cops on us and made us leave. I wanted to clean the mess up because the room was rented out to me and I didn’t want the water to cause damage even though it was their toilet that was broken. She told me they would clean it up in the morning and wouldn’t give me anything to clean it up. I told her that water couldn’t set like that till the morning or will cause a lot of damage She then told me she wanted us to leave and it will be cleaned up. She also told me there was towels in the room I could have used but those towels was no match to a couple inches of flooded water through the whole room and it was pour into the the outside walkway and over the banister. She wouldn’t give me anything to clean it up and when the police arrived I explained to them the same thing. We had to leave because my husband was upset and his behavior from how these people was treating us. This was the worse experience.
Aufenthalt von 1 Nacht im März 2022

4/10 – Schlecht

Diane

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The bed was very comfortable. The valve that supplied the water to the toilet tank was shut off when we arrived and after we turned it on, every time you flushed the toilet, you had to take the tank lid off and push the flapper down manually. The bathroom was very dark and the room was very small.
Aufenthalt von 1 Nacht im Februar 2022

8/10 – Gut

Shawn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like it and it fits for my needs.
Aufenthalt von 3 Nächten im Januar 2022

2/10 – Ungenügend

Susan

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Scary
I didn’t end up staying. When I drove up the place looked abandoned and the area didn’t seem like a safe place to leave a car overnight so I found another hotel. Sorry about that
Aufenthalt von 1 Nacht im Januar 2022

8/10 – Gut

Vincent

Gut: Sauberkeit und Ausstattung
It is not bad. It is better than paying Airbnb that overcharge for cleaning fee. On the outside it does look very ugly like an old motel. But they did redecorate all the rooms and lobby. Room has everything you need, clean, plenty of outlet. Interior looks like a small holiday inn. It is near the airport and the freeway so you can hear noises from plane and trucks. And the surrounding area kinda sucks.
Aufenthalt von 1 Nacht im Januar 2022

6/10 – Okay

Curtis

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2022

6/10 – Okay

John

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2022

8/10 – Gut

Janet

Gut: Sauberkeit und Personal & Service
Front office staff was very nice
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Clarion Pointe Louisville Team am 7. Jan. 2022
Thank you for your review Janet. We are happy you enjoyed your stay and were pleased with the service you received from our front desk staff. We look forward to seeing you again!

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Clarion Pointe Louisville Team am 7. Jan. 2022
Thank you for your review. We are happy you enjoyed your stay and look forward to seeing you again!

10/10 – Hervorragend

Josh

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very friendly and did everything they could to make our stay pleasant.
Aufenthalt von 2 Nächten im November 2021
Antwort von Clarion Pointe Louisville Team am 7. Dez. 2021
Hi Josh. Thank you for your review. We are happy to hear that once again our staff did great at making a guests stay the best it could be. We pride ourselves on our staff and the service they provide. It sounds like your stay overall was great. Thank you for staying with us. We look forward to seeing you again!

8/10 – Gut

Larry

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im November 2021
Antwort von Clarion Pointe Louisville Team am 15. Nov. 2021
Thank you for your review. We are happy you enjoyed your stay. Our team works hard to make each guests stay the best it can be. We look forward to seeing you again!

8/10 – Gut

Karrie

Aufenthalt von 3 Nächten im November 2021
Antwort von Clarion Pointe Louisville Team am 16. Nov. 2021
Hi Karrie. Thank you for your review. We are pleased to see you were happy with your stay overall. Our staff works hard to ensure each guest has the best stay possible. We look forward to seeing you again!

2/10 – Ungenügend

Lisa

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im November 2021
Antwort von Clarion Pointe Louisville Team am 15. Nov. 2021
Thank you for your review. We are sorry we did not meet your expecations. We will look at areas for improvement.

8/10 – Gut

Monika, Harwood Heights

Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Monika, Harwood Heights

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Cheap and clean. Good deal for the price.
Aufenthalt von 1 Nacht im November 2021
Antwort von Clarion Pointe Louisville Team am 11. Nov. 2021
Hi Monika. Thank you for your review. Our team works hard to make your stay the best it can be. We are happy to hear you enjoyed your time with us and look forward to seeing you again!

10/10 – Hervorragend

Axel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ghahbsbhzbd
Aufenthalt von 4 Nächten im Oktober 2021
Antwort von Clarion Pointe Louisville Team am 25. Okt. 2021
Thank you for your review. We are happy you enjoyed your stay with us.

6/10 – Okay

Richard

Geschäftlich gereist
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Clarion Pointe Louisville Team am 25. Okt. 2021
Thank you for your review. While it looks like overall your stay was okay, we could make some improvements. Our team will have a look at where we can do better.

6/10 – Okay

Tommy

Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Clarion Pointe Louisville Team am 25. Okt. 2021
Thank you for your review. Our team will look at ways to make improvements.

8/10 – Gut

Donald

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
A litte off the beaten path
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Clarion Pointe Louisville Team am 25. Okt. 2021
Thank you for your review Donald. We are happy to see you enjoyed your stay overall. Many people do like our central location, right off the interstate and easy access to most attractions and venues.