Lobby

Bewertungen von Quality Inn & Suites Walnut - City of Industry

2.5 out of 5

Bewertungen

7,2

Gut

226 von insgesamt 814 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
252 von insgesamt 814 Gästebewertungen haben eine Bewertung von 8 - Gut" "
165 von insgesamt 814 Gästebewertungen haben eine Bewertung von 6 - Okay" "
96 von insgesamt 814 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
75 von insgesamt 814 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

7,4/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Jeremy

Mit der Familie gereist
This place looks good from the outside but the rooms are really run down. The bathroom is gross, everything felt dirty. I’ve never been to a hotel that runs a credit card twice. Once for the room then one for a deposit, which took forever to do. The free breakfast isn’t all that great so don’t expect much. Make sure you don’t keep anything of value in your car, I saw some people on bikes a few times that looked like they were checking cars. Overall this place isn’t great, don’t let the reviews fool you.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AGM am 27. Mai 2024
Thank you for sharing your feedback. We apologize that we were not able to provide you with an exceptional stay. Please know that we are continuously updating our rooms and property so we can provide a memorable stay for our future guests. Unfortunately, we do two separate transactions due to our guests getting confused about was a charge for a room and what amount was for the deposit. Again, we apologize that your stay was not up to your liking. We hope you can consider giving us a second chance in the near future.

6/10 – Okay

FENG, Diamond Bar

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest service manager am 25. Mai 2024
Thank you for staying with us. Hope to see you again soon.

4/10 – Schlecht

Marco

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The rooms need renovations asap
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 13. Mai 2024
Thank you for your feedback. Please know that we are continuously renovating our property. We hope in the future you can consider staying with us again. So that we can have the opportunity to offer you to stay in one of our renovated rooms.

10/10 – Hervorragend

Jeffery Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest service manager am 10. Mai 2024
Thank you for staying with us. We hope to see you again soon!

10/10 – Hervorragend

Yi

Aufenthalt von 1 Nacht im Mai 2024
Antwort von AGM am 27. Mai 2024
Thank you for sharing and filling our online survey. We hope to see you again in the near future!

8/10 – Gut

Laura

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Flooring is in need of repair in many places, lobby is nice
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 2. Mai 2024
Thank you sharing your feedback with us. We will further investigate so we can make sure we have an exceptional stay for our future guests. We hope you can consider staying with us again.

2/10 – Ungenügend

Tamir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest service manager am 1. Mai 2024
Thank you for staying with us. We understand the check in process delay due to payment errors. We appreciate your patience. We also hope you enjoy the free upgrade from a one bed to a two beds. We hope you give us another chance in the near future.

6/10 – Okay

YING

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 13. Mai 2024
Thank you for taking the time to do our online survey. We hope you can consider giving us a second chance in the near future.

6/10 – Okay

Kevin

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Personal & Service
The property needs to be updated. Looks like the filter for the AC unit in our room needed to be replaced.
Aufenthalt von 1 Nacht im April 2024
Antwort von AGM am 29. Apr. 2024
Thank you for sharing your feedback, we will have someone from our staff to make sure our room is up to par.

10/10 – Hervorragend

Se

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good locations.
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 22. Apr. 2024
It was pleasure to have been able to have you as our guests.

10/10 – Hervorragend

Glen Richard

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quite and clean
Aufenthalt von 2 Nächten im April 2024
Antwort von AGM am 22. Apr. 2024
Thank you for sharing your online feedback. It was our pleasure to have been able to have you as our guests.

8/10 – Gut

XIAO NAN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im März 2024
Antwort von AGM am 19. Apr. 2024
Thank you for sharing your feedback on our online survey. We hope to have you as our guests again in the near future.

8/10 – Gut

Han

Gut: Sauberkeit und Personal & Service
I like everything but the facility is old
Aufenthalt von 2 Nächten im März 2024
Antwort von AGM am 1. Apr. 2024
Thank you for sharing with us your experience. We will share this information with our management team. We hope to see you again in the near future.

6/10 – Okay

Bertha, Northa Las Vegas

Gut: Personal & Service
Bathroom floor tile was either soiled or in desparate need of repairs. Bathroom sink was mot thoroughly cleaned.
Aufenthalt von 1 Nacht im März 2024
Antwort von AGM am 1. Apr. 2024
Thank you for sharing your feedback. We will definitely share your feedback with our housekeeping and maintenance department. We apologize for the inconvenience. We hope you can consider giving us a second chance in the near future.

10/10 – Hervorragend

SAIBEI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice. Food is good.
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest service manager am 29. März 2024
Thank you for staying with us! We hope to see again soon!

10/10 – Hervorragend

HONGYANG

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay here for a quick weekend trip. The hotel room was nice and clean. Walls are a little thin though if you have loud neighbors. Area is nice with easy parking and had good value.
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest service manager am 26. März 2024
Thank you for staying with us. We hope to see you again soon!

10/10 – Hervorragend

Leland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest service manager am 29. März 2024
Thank you for staying with us! We hope to see again soon!

2/10 – Ungenügend

jim

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest service manager am 29. März 2024
Thank you for your feedback. We hope we get another chance in the near future.

8/10 – Gut

Jarnli, Prescott

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean bedding. Carpets need cleaning. But pretty pool area and the jacuzzi works. Everyone on staff was very nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest service manager am 26. März 2024
Thank you for staying with us. We will use your feedback for improvements. We hope to see you again soon!

8/10 – Gut

Maria

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Breakfast was great and i liked the checkout time they give you
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest service manager am 20. März 2024
Thank you for staying with us. We hope to have you stay with us again in the near future.

10/10 – Hervorragend

Tze-Wah, Las Vegas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AGM am 27. Feb. 2024
Thank you for sharing and taking the time to fill out this survey.

4/10 – Schlecht

Elizabeth

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not great
First off it smelt like sewer ,literally my kids even noticed and checked the bathroom to see if it was coming from thereThe shower near shower head ring was coming off and shower knob you turn metal was loose sink was so low came about 6 inches above my knees beds were not comfy..not eco friendly still using individual shampoo and conditioner instead of having a dispenser jacuzzi was not working that was what i was looking forward to
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AGM am 21. Feb. 2024
We apologize for the inconvenience you may have had during your recent stay. We will further investigate this issue so that we are able to prioritize and make sure we provide an exceptional stay for future guests. We hope to have another chance in the near future.

10/10 – Hervorragend

Osvaldo

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von AGM am 19. Feb. 2024
Thank you for taking the time to fill out this survey. It was a pleasure to have had you as our guests. We hope to see you again in the near future!

6/10 – Okay

Edgar

Aufenthalt von 2 Nächten im Februar 2024
Antwort von AGM am 19. Feb. 2024
Thank you for taking the time to fill out this survey. We hope to see you again in the near future.

8/10 – Gut

Tsuen Chen

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von AGM am 19. Feb. 2024
Thank you for taking the time to fill out this survey. It was a pleasure to have had you as our guests. We hope to see you again in the near future.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice rooms for the price !
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest service manager am 8. Feb. 2024
Thank you for staying with us! We hope to have you stay with us again soon!

2/10 – Ungenügend

Rck

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They did not booked me a room. They said it's full and they will call me but they didn't.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von AGM am 30. Jan. 2024
We apologize for the inconvenience it may have caused you. We will further investigate and make sure things like this do not happen again. We hope to have a second chance in the near future where we are allowed to make an exceptional stay for you.

6/10 – Okay

Ja Won

Gut: Personal & Service
Water pressure is not strong
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest service manager am 23. Jan. 2024
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope to have you stay with us in the near future.

2/10 – Ungenügend

Hengchi

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Guest service manager am 23. Jan. 2024
Thank you for staying with us. We hope we get another chance in the near future.

10/10 – Hervorragend

marcel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
great breakfast
Aufenthalt von 2 Nächten im Januar 2024
Antwort von AGM am 16. Jan. 2024
We are happy to hear that you were able to enjoy our hot breakfast. We hope you to see you again soon!

6/10 – Okay

Anna

Aufenthalt von 1 Nacht im Januar 2024
Antwort von AGM am 16. Jan. 2024
Thank you for taking the time to fill out our online survey. We hope to see you again in the near future.

2/10 – Ungenügend

Larry

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad service
Its was freezing in the lobby area. The heater was not on. Asked the front desk but said if they feel cold they will turn it on. I looked at the temperature on the thermostat and it was like 61.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von AGM am 16. Jan. 2024
Thank you for sharing your feedback. We will share these pictures with management and staff so that we can improve and provide an exceptional stay for our future guests. We hope you can consider giving us a second chance in the near future.

6/10 – Okay

JOHN

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
The bed was not good and they had a dog Barking all night long.. It's the first time that they didn't take care of the problem of the dog and that I had a bad bed mattress.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von AGM am 16. Jan. 2024
Thank you for sharing your feedback with us. We will further investigate this matter and make sure this kind are handled differently. We hope you can consider giving us a second chance in the near future.

6/10 – Okay

Randy

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I booked my stay on line not knowing the room the individual put me, would be a handicap access, which I refuse to stay, then I asked if I could transfer to another room, the attendant (she) instead accommodating me bcoz I check in late, she charged me xtra $24 on top of my $110 booking online, it was a rip off, had no choice but to pay the difference smh..
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 3. Jan. 2024
Hello Randy, we apologize for the inconvenience you may had during your stay. In our records you booked an accessible king size bed. The front desk only checked you in to the room you reserve online. Since you wanted to move rooms we had to charge you a small fee to switch the type. We hope to see you again in the near future.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They gave me a room that was designed for someone handicapped. At that, floorboards were creaking, rust on the metal everywhere, A/C unit so old it sounded like it was on its last leg. They really make you feel you paid bargain price for their room.......
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AGM am 1. Jan. 2024
We apologize for any inconvenience you had or miscommunication while booking your reservation. We are constantly making upgrades to our rooms so that we can provide our guests and exceptional stay. We hope you can consider giving us a second chance in the near future.

6/10 – Okay

Lucio

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Tv dint work thers a $200 deposit for a $70 dollar stay .
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AGM am 29. Dez. 2023
Thank you for providing us your feedback. We will further investigate about the tv not working. We apologize for the inconvenience. Thank you for staying with us, we hope you can consider giving us a second chance in the near future.

8/10 – Gut

Daney

Gut: Sauberkeit, Personal & Service und Ausstattung
The Staff were great. Very friendly and concerned for my welfare. The building is a little old and could use some aesthetic repairs. Has a cute patio with pool. Otherwise, it was a bed I could sleep in while visiting my family for the Holidays.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von AGM am 29. Dez. 2023
Thank you so much for sharing your feedback with us. It was a pleasure to have had you as our guests.

10/10 – Hervorragend

Steve

Geschäftlich gereist
Gut: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 28. Dez. 2023
Thank you for staying with us. We hope to see you again soon.

2/10 – Ungenügend

Karim

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AGM am 26. Dez. 2023
Thank you for taking our online survey. We apologize for the inconvenience that you may have had during your stay. We hope you can consider giving us again in the near future.

6/10 – Okay

Vilma

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Good for 1 night
Our stay is OK. We were only there for 1 night but the hotel lacks serious maintenance. The shower control was loose and the water didn't really get hot (just lukewarm), there is a huge gap around the bathroom sink & the countertop, the corner of thebaseboard in the bathroom was coming off & seriously lacks caulking, it has a musty smell. The hotel is good for only 1 night stay, no more. But other than that we enjoyed the breakfast.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 19. Dez. 2023
Thank you for staying with us. Your information will be brought up to the maintenance department. We truly appreciated you as a guest. We hope to see you again

6/10 – Okay

Victoria

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 19. Dez. 2023
Thank you for staying with us. We hope we can provide better quality service on your next stay.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 19. Dez. 2023
Thank you for staying with us. We hope to see you again soon.

2/10 – Ungenügend

MARK

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 15. Dez. 2023
Thank you for staying with us. We apologize we didn't meet your expectation at this time. We hope you give us another chance in the future.

6/10 – Okay

Shawn

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest service manager am 15. Dez. 2023
Thank you for staying with us. We hope to see you again soon.

8/10 – Gut

Babak

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AGM am 1. Jan. 2024
Thank you for taking the time to fill out our online survey. It was a pleasure to have had you as our guests.

10/10 – Hervorragend

James

Mit der Familie gereist
Great place to stay.
Good location right off freeway. We stayed at this hotel many times and it is constantly improving. The hot breakfast is great. The workers areall friendly and helpful.
Aufenthalt von 2 Nächten im November 2023
Antwort von AGM am 5. Dez. 2023
Thank you for being loyal guests to our hotel. It has been our pleasure to have you stay here. We hope to see you again in the near future.

4/10 – Schlecht

Richard

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Bad room at Quality Inn
Floors creaked outside and inside the room. View outside the window was a cement wall ten feet away. Bathroom tub was in bad shape.
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest service manager am 1. Dez. 2023
Thank you for staying with us. We apologize we failed your expectation at this time. We will forward your feedback to all departments to do our best to void this issue in the future.

8/10 – Gut

MARK

Aufenthalt von 7 Nächten im November 2023
Antwort von Guest service manager am 22. Dez. 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Hervorragend

Chi Hua

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im November 2023
Antwort von Guest service manager am 30. Nov. 2023
Thank you for staying with us. We hope to see you again soon!

10/10 – Hervorragend

wesley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to freeway.
Aufenthalt von 5 Nächten im November 2023
Antwort von Guest service manager am 28. Nov. 2023
Thank you for staying with us. We hope to see you again soon.