Standardzimmer, 2 Doppelbetten | Bügeleisen/Bügelbrett, kostenloses WLAN, Bettwäsche, Wecker

Bewertungen von Legend Hotel Hollywood

2 out of 5
Legend Hotel Hollywood
1822 North Cahuenga Boulevard, Los Angeles, CA

Bewertungen

7,0

Gut

248 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
296 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
230 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
97 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
131 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

6,6/10

Personal & Service

6,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Patrick

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Rafiq am 2. Juni 2023
Thanks for staying with us

8/10 – Gut

Roland

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Geht für 1 Nacht
Klima bzw Heizung funktioniert nicht, Toilette läuft ununterbrochen und macht einen riesen Lärm
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Hotel Manager am 24. Dez. 2021
Dear Guest, I am sorry to hear about the issues you experienced here. I have passed the information along to the proper department heads to investigate and take care of each issue. Again, I apologize that we did not fulfill our goal to provide a Great Stay for every guest. Sincerely, Hotel Manager

6/10 – Okay

Matthias

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Schön - Nett - Zentral - Ausreichend
Das Hotel ist ganz nett. Wir haben 1 Nacht dort verbracht. Das Zimmer war gut und modern ausgestattet. Unser Zimmer war leider nicht ganz so sauber(sehr staubiger Boden). Somit würde ich sagen, für 1 Nacht ok, aber für mehr als 3 Nächte wäre es nix für mich. Parkplatz kostet nochmal 20$ pro Tag, ich dachte der wäre kostenlos. Hotel ist gut gelegen, zu Fuß kann man schon viele schöne Ecken erreichen.
Aufenthalt von 1 Nacht im März 2019
Antwort von Rafiq am 29. Apr. 2019
Sorry, our parking is limited and is not free.

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr zentrale Lage, neues Hotel. Eines der besten Hotels in der Umgebung mit dem besten Preis-Leistung Verhältnis.
Aufenthalt von 5 Nächten im März 2019
Antwort von Hotelmanager am 15. März 2019
Lieber Gast, Vielen Dank, dass Sie unser Hotel für Ihren Aufenthalt ausgewählt haben. Schön, Ihre Kommentare über die Immobilie zu sehen. Hunderte verlassen unser Hotel jeden Monat glücklich. Wir sind bestrebt, das beste Hotel in der Gegend zu sein. Bitte geben Sie uns die Gelegenheit, Ihnen erneut zu dienen. Vielen Dank, dass Sie sich die Zeit genommen haben, diese aussagekräftige Bewertung anzubieten. Bitte besuchen Sie uns erneut. Mit freundlichen Grüßen, Hotelmanager

6/10 – Okay

Stefan

Verbesserungswürdig: Sauberkeit und Personal & Service
Nicht empfehlenswert
Zimmer hellhörig das man das schnarchen des Nachbarn hört. Roomservice in 4 Tagen nur 1x. Viele Homelespoeples vor dem Hoteleingang. Im ganzen Hotelbereich empfing einen ein süßer Haschduft . Frühstück inbegriffen sollte man nicht mit Europa vergleichen. Kaffe alias braunes Wasser. Orangensaft traute ich mich nicht da in der Tropfschale schon grüner Schleim war. Müsli aus dem Spender. Milch musste ich suchen und fand sie dann neben der Reception in einem Kühlschrank Natürlich alles in Styropor Geschirr. Klimaanlage so laut das ich mir Ohrstöpsel kaufen musste. Alles in allem gut für eine Max 2 Nächte wenn man genug intus hat.
Aufenthalt von 4 Nächten im November 2018
Antwort von Rafiq am 11. Nov. 2018
Sorry, for your unhappiness .

6/10 – Okay

Uwe

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von Rafiq am 9. Okt. 2018
Thanks for stay

6/10 – Okay

Christian

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Leider nicht wirklich sauber. Flecken auf dem Bett und der Boden würde gefühlt auch schon ewig nicht mehr gefegt. Lage war hingehen top.
Aufenthalt von 1 Nacht im September 2018
Antwort von Rafiq am 25. Sept. 2018
Sorry ,for that

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Unfreundlicher Empfang, hellhörige Zimmer, Hotel im typischen Motel-Stil, 20 Dollar Aufschlag für den Parkplatz einberechnen, der Preis ist ist nur durch die Lage durchsetzbar
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2017

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Two nights in L.A.
Overall o.k. for a stay of just two nights in L.A. But I missed a place to store my clothes (no wardrobe, no Cloth-hangers...) and to deposit my valuables. The air-con was unfortunately very loud therefore I couldn`t sleep well... Very Close to the Walk of Fame etc. but far away from the beach, pier etc. If the Hotel is fully booked the parking could be difficult.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel. Nur zu empfehlen. Jederzeit gerne wieder.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Michel, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neues Hotel mit tolle Lage
Das Zimmer war schön eingerichtet und sauber. Das Personal ist O.k. Es sind einige Parkplätze vor Ort vorhanden. Preis 20USD/Tag. Das Internet war zwar kostenlos, aber die Verbindung war langsam und ging ständig verloren. Das Frühstück war etwas enttäuschend! Viel mehr als Cornflakes und Kaffee darf man nicht erwarten. Insgesamt hatten wir einen guten Aufenthalt und können das Hotel weiterempfehlen.

6/10 – Okay

Marco

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Ideal gelegen, neu renoviert.
Die Lage ist sehr gut. In 5 Minuten ist man auf dem Walk of Fame. Da gibts genügend Restaurants. Das Hotel ist frisch renoviert. Es sieht also entsprechend gut aus. Negativpunkte sind die Ringhörigkeit (man hört die Strasse sehr gut) und der absolut unfreundliche indische Service. Das Frühstück ist natürlich auch nicht der Rede wert.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Neu renoviert - Parkplatz kostet extra
Hotel ist neu renoviert. Zimmer war Sauber, und mit dem auto ist der Walk auf fame in kurzer zeit zu erreichen. Die Umgebung ist jedoch nicht sehr vertrauenserweckend und ich würde nachts nicht unbedingt dort herum spazieren. Achtung, der Parkplatz im Hotelhof kostet extra, bei uns waren es ca. 25$ pro Nacht

6/10 – Okay

Michol

Gut: Sauberkeit
It’s nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest,Thank you for your feedback on Expedia. We're glad to hear that you found your stay with us to be nice. If there's anything specific we can improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager

4/10 – Schlecht

RENALDO

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location isn't bad if you have business downtown Hollywood. But the site has errors. They said the lobby is available. It is not. I tried to use it due to the internet, which keeps dropping. The staff also changes the internet PW and you have to call in to get it. Now, not all the time someone is by the desk - which sucks for someone like me who remote-works. Also, if you get a room close to the road, there is a lot of traffic noise, including buses and dump trucks. For some reason, the guests are always screaming, and there are vagrants who will pass through, rummage the compound, and the staff won't say a thing. This creates an unsafe feeling. There is also no late check-out. After staying for nearly 2 weeks, they insisted I pay for an extra night. If you're just there to crash and head out, it'll work, but if you want to work after-hours, think twice. Lastly, it's odd to see them charging for handicap parking. Pretty distasteful tbh.
Aufenthalt von 13 Nächten im April 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.We apologize for any discrepancies regarding the availability of the lobby and the inconsistency with the internet service. Rest assured, we are actively working to address these issues to ensure a more seamless experience for our guests.We regret any disturbances caused by external noise and other guests during your stay. Please know that we take the safety and comfort of our guests seriously, and we will take steps to address these concerns.Regarding late check-out and parking fees, we appreciate your feedback and will review our policies to ensure they align with our guests' needs and expectations.We understand your frustrations and hope to have the opportunity to regain your trust during your future visits. Please don't hesitate to reach out to our team directly if there's anything we can do to assist you further.Sincerely, Hotel Manager

8/10 – Gut

QIANG

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and quiet. The staff is friendly。
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and quiet, and that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and we hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 – Gut

Andrea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the movie star art in parking area. Room is designed very nice. Staff was nice. Wifi was strong as promised when I checked about being able to WFHotel. Only spoil was when I was in an important work meeting and I was interrupted mid-sentence by the very loud phone. They had mixed my room up with another and telling me I needed to check out. Some back and forth and they realized their error. They are extremely thin walls, so you will hear everyone outside your room. Other than that it's a fine place for a quick stay. Food in walking distance and some Hollywood stars around the corner.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel manager am 16. Mai 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed the movie star art, room design, and friendly staff. We apologize for the mix-up with your room and any noise disruptions. Your comments are noted for improvement. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 – Okay

William

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was not up to your expectations. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 – Okay

MARK

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us was average. If there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Kendall

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 7. Mai 2024
Dear Guest,Thank you for the positive rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 – Gut

Michelle

Mit einer Gruppe gereist
Floor of room and shower were a bit dirty on arrival
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered upon arrival. Cleanliness is a top priority for us, and we will address this promptly with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Naoki

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
Too noisy after midnight. Not recommended.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Guest,Thank you for your feedback. We apologize for the noise disturbance you experienced during your stay. We strive to provide a peaceful environment for all our guests, and we regret that we fell short of your expectations in this regard. Your feedback is important to us, and we will address this issue promptly with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Stacy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Guest,You're welcome. We're glad to hear that you had a great experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your positive rating and hope to welcome you back again in the future!Sincerely, Hotel Manager

2/10 – Ungenügend

Glenn

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Check in is done through a Window even though a lobby is available. The 2 guys that work in reception are extremely rude and should not be in the hospitality industry. We asked for a late check out and was told the latest was 2 pm . We then asked if we could store our bags due to a late flight he told us we could but it would cost us $20 per hour yet the website states storage is available with no mention of a fee. After i asked if we could stay until 3pm in the room the guy accepted. We even confirmed with the other employee. When we went to check out the guy tried to charge us $30 cash and said i must have forgotten he told me that a $30 charge was applicable. Both my wife and myself did not hear anything about a charge. The employee became very aggressive towards my wife and me . We have been travelling around the USA for 6 weeks and this was the first experience of a hostile and rude interaction. The owner of the property should know who is managing their business because they are not giving it a good name. Definitely would not recommend this property to anyone travelling to Hollywood
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay. Your feedback regarding the check-in process and interactions with our staff is deeply concerning. We take guest satisfaction seriously and will address these issues with our team to ensure such incidents are not repeated. We appreciate you bringing this to our attention and regret that we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 – Gut

Joshua

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Walking distance to the Hollywood bowl. Clean and comfortable. Parking was tight.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Guest,Thank you for your feedback. We understand the importance of breakfast options for our guests and will consider your suggestion for future improvements. If there are any other areas where we can enhance your experience, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager

6/10 – Okay

Cristian Esquivel

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

6/10 – Okay

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Relatively clean. Loud - walls were paper thin. I could hear the person mext door snoring so clearly that i thought it was my mom whom I shared the room with. Other than that, it was about what you expect from a motel like this.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the noise disturbance you experienced during your stay. Ensuring a comfortable and restful environment for our guests is important to us, and we regret that we fell short in this aspect. Please know that we will address the issue with noise insulation to improve future experiences. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 – Hervorragend

David

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 12. Apr. 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Richard

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staffs were so rude, the beddings arent clean, dont go to this hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Providing excellent service and cleanliness are our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues internally to prevent recurrence. If you would like to discuss your concerns further, please contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 – Okay

Abel

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
estacionamiento limitado. con costo extra de $20.00 us dlls . se deja deposito de $200.00 dlls en efectivo. no aceptan las tarjetas de cerdito que no tengan el nombre. en la acutalidad las tarjetas de credito no llevan nombre.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Guest,We appreciate your comments. We apologize for the inconvenience caused by limited parking and deposit requirements. We will take your observations into account to improve our services. If you need further assistance or have any other concerns, please do not hesitate to contact us. We hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Pedro

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
They do extra charges that they don’t post in here
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 28. März 2024
Dear Guest,Thank you for sharing your concerns with us. We apologize for any confusion regarding extra charges. We strive to be transparent with our pricing, and we will investigate this matter further to ensure clarity for our guests. If you have any specific charges you'd like to discuss, please feel free to contact us directly. Your feedback helps us improve our services for all our guests.Sincerely, Hotel Manager

2/10 – Ungenügend

PIYUSH

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 27. März 2024
Dear Guest,We're deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide regarding your stay so that we can address any issues and improve our service. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Fernando

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 20. März 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 – Hervorragend

david

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like legends a lot because it’s conveniently located has parking for $10 which is pretty cheap compared to other places have good room rates and the rooms are decent and clean. It’s definitely one of the better cost-effective hotels amongst all of them in Hollywood.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 18. März 2024
Dear Guest,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be conveniently located with affordable parking. It's wonderful to know that you appreciated our competitive room rates and clean, comfortable rooms. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay in Hollywood.Sincerely, Hotel Manager

2/10 – Ungenügend

Ximin

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
This is a very bad hotel. Things will be lost…
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 11. März 2024
Dear Guest,We're deeply sorry to hear about your negative experience. The security and safety of our guests' belongings are a top priority for us. We take any reports of lost items seriously and would like to investigate this matter further. Please contact us directly so we can address your concerns promptly.Sincerely, Hotel Manager

4/10 – Schlecht

Jorge

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in took about 30 minutes even thought I pre paid ahead of time the guy was rude as hell all the previous dirt from the floor was swept under the bed bottle caps you name it wouldn’t stay again
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 5. März 2024
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any rudeness encountered from our staff. Your feedback regarding cleanliness is concerning, and we will address it promptly to ensure such oversights do not recur. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Mario

Gut: Sauberkeit, Personal & Service und Ausstattung
always excellent reception service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 1. März 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you consistently receive excellent reception service during your stays with us. Providing exceptional service is a top priority, and we're delighted to know that our team consistently meets your expectations.Sincerely, Hotel Manager

8/10 – Gut

Vianca

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 22. März 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 – Okay

Osvaldo

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 28. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your comments are important to us, and we would appreciate any specific details you can provide to help us improve. Please know that we take your feedback seriously and will work to address any issues you encountered.Sincerely, Hotel Manager

4/10 – Schlecht

Patty

Verbesserungswürdig: Zustand der Unterkunft
Convenient location, but the area around the hotel other guests were extremely loud all through the night. Clean enough. Definitely a 2 star motel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 26. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise disturbances from other guests during your stay. Your comfort is important to us, and we regret that we fell short in this aspect. We take your comments seriously and will address them with our team to ensure improvements are made. Sincerely, Hotel Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hot water was from a cold water tap. It was luke warm.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 26. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issue you experienced with the hot water during your stay. Your comfort is important to us, and we regret any inconvenience caused. We will investigate the matter promptly and take necessary actions to ensure this does not happen again.Sincerely, Hotel Manager

4/10 – Schlecht

shannon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 26. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay so that we can address your concerns appropriately.Sincerely, Hotel Manager

8/10 – Gut

???

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 22. März 2024
Dear Guest,Thank you for taking the time to leave us a review. We're pleased to see that you had a positive experience during your stay. Your feedback is important to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Junya, Yao-Shi

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the few complaints was the lack of electrical outlets and the fact that card keys were not given for the number of people in the room.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 24. Feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a positive experience during your stay. We apologize for any inconvenience caused by the lack of electrical outlets and the issue with card keys. Your comments are valuable to us, and we will address these concerns to improve our services for future guests.Sincerely, Hotel Manager

4/10 – Schlecht

Betsy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This place is surrounded by homeless people. While checking in we saw a guy walking in the hallway peeking thru the windows. It was super noisy al night long, cars and drunk people. The inside of the room had dirty walls, the bed was so flimsy, and the floor was sunken in right by the bathroom entrance. Really close to Universal Studios which was nice, but definitely will be looking to stay somewhere else next time.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 23. Feb. 2024
Dear Guest,We're sorry to hear about your experience. Your safety and comfort are our top priorities, and we take your feedback seriously. We'll address the cleanliness and maintenance issues you mentioned with our team. We appreciate your comments and hope to improve for your next visit.Sincerely, Hotel Manager

10/10 – Hervorragend

Jami

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com. We are thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

janice

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
tub was dirty hair on the bed poor service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,We apologize for the disappointment you experienced during your recent stay. Cleanliness and guest service are paramount to us, and we regret any lapses in these areas. Your feedback is taken seriously, and we will address these issues with our team to ensure they are rectified promptly. We hope you will consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

6/10 – Okay

Marilyn

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
There was a homeless encampment literally outside the property. The clerk who checked us in was a bit rude because i didn't get my credit card out fast enough to suit him. You have to stand outside to check in even though there was a perfectly acceptable lobby. People arguing right outside our window at 7:30 a.m. and lots of door slamming going on
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 16. Feb. 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and discomfort caused by the homeless encampment nearby and the behavior of our front desk clerk. Your comments are important to us, and we will address these issues to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager