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Bewertungen von Holiday Inn Express & Suites Hawaiian Gardens, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Hawaiian Gardens, an IHG Hotel
22434 Norwalk Blvd, Hawaiian Gardens, CA

Bewertungen

9,0

Wunderbar

74 von insgesamt 106 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 106 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 106 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 106 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 106 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Estir

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I stayed here for the weekend and it was great. Very quiet, kind and helpful staff. The room was clean and very modern and cozy.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Holiday Inn Express Hawaiian Gardens Team am 20. Mai 2024
Estir, we're delighted to hear that you and your husband had a great weekend stay with us! Providing a quiet and comfortable environment for our guests is our priority, and we're glad to know that you found our staff kind and helpful. It's wonderful to hear that you enjoyed the cleanliness and modern coziness of your room. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 – Hervorragend

Ana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was clean and the staff were amazing . I will stay again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Holiday Inn Express Hawaiian Gardens Team am 19. Mai 2024
Hi Ana, we're thrilled to hear that you had a positive experience during your stay! Ensuring cleanliness and providing excellent service are top priorities for us, and we're delighted that you found both to your satisfaction. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay!

10/10 – Hervorragend

Janelle

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean. Comfy bed. Nice staff. Would definitely stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Holiday Inn Express Hawaiian Gardens Team am 19. Mai 2024
Hi Janelle, we're glad to hear that you enjoyed your stay with us! Providing a clean and comfortable environment, along with friendly service, is our top priority. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay!

10/10 – Hervorragend

Danielle

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Holiday Inn Express Hawaiian Gardens Team am 19. Mai 2024
Hi Danielle, we're pleased to hear that you found your stay clean and quiet. Providing a peaceful environment is important to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 – Hervorragend

Luis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Other than the daily parking fee, everything was excellent and very clean.
Aufenthalt von 6 Nächten im April 2024
Antwort von - Holiday Inn Express Hawaiian Gardens Team am 6. Mai 2024
Hi Luis, we're pleased to hear that you had an excellent stay and found everything very clean. Your feedback regarding the parking fee is duly noted, and we appreciate your input. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Angela, Los Angeles

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Carlos F.

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Holiday Inn Express Hawaiian Gardens Team am 3. Mai 2024
Thank you for your feedback! We strive to maintain high standards of cleanliness for all our guests, and we're glad that you noticed. We can't wait to welcome you back!

10/10 – Hervorragend

Daisy

Aufenthalt von 1 Nacht im April 2024
Antwort von - Holiday Inn Express Hawaiian Gardens Team am 19. Mai 2024
Thank you for your positive feedback! We're delighted to learn about your great experience during your stay. If there's anything specific you enjoyed or any areas where we excelled, we'd love to hear about it. We hope to welcome you back for another fantastic stay in the future!

8/10 – Gut

Annette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was close to our family in Lakewood. This is a new hotel so it’s clean. Breakfast was good.
Aufenthalt von 3 Nächten im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 28. Apr. 2024
Hi Annette, thank you for sharing your experience with us. We're glad to hear that our hotel's proximity to your family in Lakewood was convenient for you. It's great to know that you found our hotel clean and that you enjoyed the breakfast. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future! - The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 – Hervorragend

Francisco Sanchez

Aufenthalt von 2 Nächten im April 2024
Antwort von - Holiday Inn Express Hawaiian Gardens Team am 15. Mai 2024
Thank you for the 5-star rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay with us. If you have any further comments or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 – Hervorragend

Margarita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was super clean and quiet
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 25. Apr. 2024
Dear Margarita,Thank you for your kind words regarding the cleanliness and tranquility of our hotel. We take great pride in maintaining a peaceful and spotless environment for our guests. We look forward to providing you with another enjoyable stay in the future.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 – Hervorragend

Noe

Aufenthalt von 1 Nacht im April 2024
Antwort von - Holiday Inn Express Hawaiian Gardens Team am 14. Mai 2024
Hi Noe, thank you for the 5-star rating! We appreciate your support and are delighted to know that you had a great experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!

8/10 – Gut

Nilo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly courteous staff. Breakfast was good Our stay was good.
Aufenthalt von 2 Nächten im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 23. Apr. 2024
Hi Nilo, thank you for sharing your experience with us. We're glad to hear that you had a good stay and that you found our staff friendly and courteous. Your feedback is appreciated, and we hope to welcome you back again soon!- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
hair on wall and im shower, could hear neighbors at 2am and also very loud street noise
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 16. Apr. 2024
Hi Peter, thank you for your feedback. We apologize for the inconvenience you experienced due to noise and cleanliness issues. We take your comments seriously and will address them to improve our guest experience. We hope you give us another opportunity to provide you with a more comfortable stay in the future. Thank you for bringing this to our attention.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 – Gut

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express And Suites Hawaiian Gardens am 14. Apr. 2024
We're glad to hear you had a good stay, Steve! If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon.-The Staff at Holiday Inn Express And Suites Hawaiian Gardens Guest Service Team

10/10 – Hervorragend

Wilber

Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 29. Apr. 2024
Wilber, thank you for your 5-star rating! We're thrilled that you had a fantastic experience during your stay with us. We appreciate your support and hope to welcome you back for another wonderful stay in the future!- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

10/10 – Hervorragend

Peter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoy staying at a new hotel with a modern ambiance.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 9. Apr. 2024
Peter, thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel with its modern ambiance. Providing a contemporary and comfortable experience is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay soon!- The Staff Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

8/10 – Gut

Natalia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel overall was comfortable and clean. However, there was a place across the street that was very noisy. Rhere were guests who were also very noisy, and it took about two hours for them to quiet down despite calling the front.
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn Express & Suites, Hawaiian Gardens am 8. Apr. 2024
Natalia, thank you for sharing your feedback. We're glad to hear that you found our hotel comfortable and clean. We apologize for any inconvenience caused by noise from neighboring establishments and other guests. Our team strives to ensure a peaceful environment for all our guests, and we appreciate your patience. We hope to welcome you back for a more relaxing stay in the future.- The Staff at Holiday Inn Express & Suites, Hawaiian Gardens Guest Service Team

6/10 – Okay

Brandon

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
It was okay for the price u pay, but you need to remember they will take $100 for the deposit, and it will come back after check out for 1-2 days.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Care Team am 1. Apr. 2024
Hi Brandon,Thank you for your feedback. We're glad to hear that you found our hotel to be okay for the price you paid. Regarding the deposit, we apologize for any inconvenience caused by the hold on your card. This is a standard procedure to cover any incidental charges during your stay and is typically released shortly after check-out, although it may take 1-2 days depending on your bank's processing time. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

8/10 – Gut

kristin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the attentive and friendly staff.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Care Team am 1. Apr. 2024
Dear kristin,Thank you for your positive feedback! We're delighted to hear that you loved our attentive and friendly staff. Providing excellent service is our priority, and we're glad to know that our team made your stay enjoyable. We hope to welcome you back for another wonderful experience in the future!Best Regards,Customer Care Team

6/10 – Okay

Karina

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property is located in a very weird location. We traveled from Arizona super tired and the Staff was unfriendly. The hotel is brand new, but the parking lot is very small making the parking spaces very close to each other. It’s quite inconvenient when you have stroller and car seat to take into consideration. This place left a bad taste in my mouth because I reached out about their hidden parking fee and they weren’t very helpful about it. I won’t be staying here again in the future.
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 30. März 2024
Thank you for your review. As we discussed via email previously, we have responded to clarify that there are no hidden fees. The parking fee is clearly stated on Expedia's website and also mentioned in writing on your registration card.

10/10 – Hervorragend

Luis

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍😃
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Care Team am 27. März 2024
Hi Luis,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

10/10 – Hervorragend

Esther

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Care Team am 27. März 2024
Dear Esther,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team

10/10 – Hervorragend

Kendra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is clean. Everything is near by. Love the daily free breakfast. It was sooo good!!! Can’t wait to go back.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 20. März 2024
Hi Kendra,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us and that you found our property clean and conveniently located. We're delighted that you loved our daily free breakfast and found it to be so enjoyable. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay. Best Regards,Customer Care Team

10/10 – Hervorragend

Ricardo

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean room and great service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 20. März 2024
Hi Ricardo,Thank you for your positive feedback. We're delighted to hear that you found our room very clean and that you received great service during your stay. Providing a clean and welcoming environment is our top priority, and we're pleased to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Best Regards,Customer Care Team

10/10 – Hervorragend

Ben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This facility is brand new, stylishly clean, bright and shiny. The staff were very helpful, friendly and courteous. I would definitely stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 13. März 2024
Hi Ben,We're thrilled to hear that you had such a positive experience during your stay at our brand new facility! Providing stylishly clean and welcoming accommodations is important to us, and we're delighted that you found our property bright and shiny. It's wonderful to hear that our staff provided helpful, friendly, and courteous service, as guest satisfaction is our top priority. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Amandeep

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 8. März 2024
Hi Amandeep,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team

8/10 – Gut

Sheila

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cleanliness and friendly staff
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Care Team am 6. März 2024
Hi Sheila,We're thrilled to hear that you appreciated our cleanliness and the friendliness of our staff. Maintaining a clean and welcoming environment is a top priority for us, and we're glad it made a positive impression on your stay. Thank you for your kind words, and we look forward to welcoming you back again in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Ralph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk staff friendly and helpful
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 6. März 2024
Hi Ralph,We're delighted to hear that our front desk staff made a positive impression on your stay with their friendliness and helpfulness. Providing excellent customer service is a top priority for us, and we're glad to know that our team could enhance your experience. Thank you for your kind words, and we hope to welcome you back again soon!Best Regards,Customer Care Team

10/10 – Hervorragend

Joy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice spacious rooms. Clean and comfortable. Area around hotel was not the best but staff was friendly and accommodating.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 5. März 2024
Hi Joy,Thank you for sharing your feedback with us! We're delighted to hear that you found our rooms spacious, clean, and comfortable. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations in this regard. We appreciate your understanding regarding the area around the hotel and are pleased to hear that our friendly and accommodating staff made a positive impression on you. Should you have any further feedback or if there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Lee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property. Not really conveniently located to anything.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 5. März 2024
Hi Lee,Thank you for your feedback! We're glad to hear that you found our property to be nice. While we strive to provide a comfortable and pleasant environment for our guests, we understand that our location may not be as convenient for everyone. We appreciate your input and will consider it as we continue to improve our services and offerings. If there's anything else we can do to enhance your experience or if you need any suggestions for nearby attractions or amenities you'd like to see, please feel free to let us know. We value your feedback and hope to welcome you back for another pleasant stay in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Gladys

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms felt comfortable and clean. Overall a great place to stay at
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 5. März 2024
Hi Gladys,Thank you for your positive feedback! We're thrilled to hear that you found our rooms comfortable and clean, and that you had a great overall experience during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations in this regard. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards,Customer Care Team

8/10 – Gut

Herbeth Lim

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The location is not the most convenient of you’re looking for places to hang out and dine, but the hotel is new and well-appointed. The breakfast had some nice choices and was satisfying. My only complaint is that housekeeping has twice forgotten to clean the bathroom floor of my room, and one time the reception forgot to remind housekeeping to refresh my room after I requested it. Otherwise, good value for money.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 1. März 2024
Hi Herbeth,We're pleased to hear that you found our hotel new, well-appointed, and offering satisfying breakfast choices during your stay. However, we apologize for the oversight with housekeeping regarding the bathroom floor and room refreshments. Your feedback is valuable, and we'll address these issues promptly to ensure a more seamless experience for our future guests. Thank you for choosing to stay with us and for your understanding. We're committed to providing good value for money and hope to have the opportunity to welcome you back for an improved stay in the future.Best Regards,Customer Care Team

8/10 – Gut

Csaba, Calgary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is brand new, opened 8 months ago (Summer of 2023) Everything looks nice, the lobby, the room. We were informed at check-in about the 15$ overnight parking fee, still a bit high in my opinion. Breakfast was also good, with hot food options as well as cereals, yogurts, and fruits. The only issue we had was the music coming from the hallway all night long. I addressed this to the front desk the next morning and later got a call from a manager saying, I was the first one who ever complained about this (this meant, I was the first person with common sense, LOL. Btw, the latest Google review is also about this problem and the hotel replied to that review, so go figure..) Why does a hotel needs to play music all night it is beyond me.. people go to a hotel for a sleep, not for listening to music all night long. I asked them to turn it off for the night if it is possible. For my biggest surprise, they DID!! At checkout, I sincerely thanked the front desk for this gesture, I was told, they did it for me :) So if you run into the same problem, just ask!!!!! They have a quiet hours rule from 10 pm - 7 am, they should better follow their own rule.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Care Team am 27. Feb. 2024
Dear Guest,We're delighted to hear that you enjoyed your stay at our brand new property and that you found the lobby, rooms, and breakfast to your satisfaction. However, we apologize for the inconvenience caused by the music playing in the hallway throughout the night. Your feedback is important to us, and we appreciate you bringing this to our attention. We're glad that our team was able to address the issue promptly and turn off the music for the night upon your request. Ensuring a restful night's sleep for our guests is our priority, and we'll take steps to ensure that our quiet hours rule is consistently followed. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Best Regards,Customer Care Team

4/10 – Schlecht

Michael, Travis AFB

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 20. März 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Hervorragend

Audrey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I love this hotel. I’ve stayed there twice and both times I’ve had great experiences. The gentleman who checked me in was so friendly and helpful. And the lady who checked me out remembered me! The room was clean and the bathroom was lovely. The bed was very comfortable and I slept well when I was there. I would definitely come back if I need to be in the area again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 20. Feb. 2024
Hi Audrey,Thank you so much for your glowing review! We're thrilled to hear that you've had consistently great experiences during your stays with us. Our team takes pride in providing friendly and helpful service, and we're delighted that you felt welcomed and remembered. It's wonderful to know that you found your room clean, the bed comfortable, and that you slept well. We truly appreciate your loyalty and look forward to welcoming you back whenever you're in the area again!Best Regards,Customer Care Team

10/10 – Hervorragend

Estephania

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 14. Feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Hervorragend

Janis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
CSULB trip
The room was exactly as the photos show & was very clean & comfortable. The front desk staff were very friendly & the breakfast included was quite sufficient & tasty (yummy cinnamon rolls!). That area of town is fairly safe & a couple streets over is a nicer area with lots of shopping areas. I would definitely choose to stay here again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 13. Feb. 2024
Hi Janis,We're thrilled to hear that you enjoyed your stay with us! Providing clean, comfortable rooms and delicious breakfast options are top priorities for us, and we're delighted that you found everything to your liking. Thank you for highlighting our friendly front desk staff and the convenient location. Your kind words mean a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Naomi

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
New hotel feel... Room was excellent! Comfy bed, sitting area at desk and chaise lounge, sleek bathroom with Dove brand products, and plenty of storage for travelers. Check in was a little bumpy since the lady at the counter couldn't find our reservation... Even though I handed her my printed receipt from Orbitz. Overall, very nice hotel, and look forward to the Continental breakfast this morning.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 13. Feb. 2024
Hi Naomi,We're delighted to hear that you had an excellent experience during your stay with us! It's fantastic to know that you found our rooms comfortable and well-equipped for travelers, and we're glad you enjoyed the sleek bathroom amenities. However, we apologize for any inconvenience you experienced during check-in. We'll address this issue with our team to ensure smoother experiences for our guests in the future. We hope you enjoy our Continental breakfast and look forward to welcoming you back for another great stay soon!Best Regards,Customer Care Team

8/10 – Gut

Adrian

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 13. Feb. 2024
Hi Adrian,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

8/10 – Gut

Arlene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and spacious
Short stay but nice
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Gregory

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay
Great room, very comfortable and quiet. The staff were amazingly helpful. I would definitely recommend this hotel for future stays.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 8. Feb. 2024
Dear Gregory,We're thrilled to hear that you had a great experience during your stay with us! It's fantastic to know that you found your room to be comfortable and quiet, allowing you to fully relax and enjoy your time with us. We're also delighted that our staff provided you with amazing assistance, as guest satisfaction is our top priority. Thank you for your recommendation, and we look forward to welcoming you back for future stay!Best Regards,Customer Care Team

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Care Team am 25. Jan. 2024
Hi Craig,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

8/10 – Gut

Mariachie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 25. Jan. 2024
Hi Mariachie,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Linda

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 25. Jan. 2024
Hi Linda,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 – Hervorragend

Eugena

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An enjoyable stay!
It’s a very new property, very nice, clean, modern. We enjoyed the area that it was in, a lot of restaurants fairly close. We would stay there again!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 16. Jan. 2024
Hi Eugena,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our property very nice, clean, and modern. It's wonderful that you enjoyed the surrounding area with its proximity to many restaurants. We truly appreciate your feedback, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick trip
Wonderful place and a pleasant experience staff was courteous and enjoyble . Quiet and clean . The property was clean and well keeped up .
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Customer Care Team am 16. Jan. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience with our courteous and enjoyable staff, and that you found the environment quiet and clean. Maintaining a well-kept property is a priority for us, and we're delighted that it contributed to your positive stay. Your comments are greatly appreciated, and we look forward to providing you with another wonderful experience during your next visit.Best Regards,Customer Care Team

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Clean hotel, new. pleasant stay
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Care Team am 11. Jan. 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel nice, clean, and new, resulting in a pleasant stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you again for another enjoyable experience. Safe travels!Best Regards,Customer Care Team

10/10 – Hervorragend

Alvin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Care Team am 9. Jan. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team