Außenbereich

Bewertungen von Holiday Inn Express Hotel & Suites Woodland Hills, an IHG Hotel

2.5 out of 5

Bewertungen

7,8

Gut

358 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
343 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
156 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
77 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
71 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,4/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2019
Antwort von Gary am 6. Aug. 2019
Thank you for taking the time to leave us some feedback.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel liegt nicht zentral, aber keine drei Minuten mit dem Auto zur Autobahnauffahrt. Es ist sauber, die Zimmer sind groß und komfortabel. Unbeeindruckt waren wir vom Frühstück.
Aufenthalt von 2 Nächten im September 2017

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
you get, what you pay
2* und 3* gab es in L.A. im Juni meist um die 180-250 USD/Nacht. Also freute ich mich über eine bekannte Marke für 130 EUR. Den besten Eindruck auf den zweiten Anlauf machte Shania an der Rezeption. Auf die Frage, wo es denn den nächsten McDo gäbe, erhielten wir die Antwort, wir sollten draußen mal die Straße rauf bzw. runter sehen, da gäbe es viele Möglichkeiten. Nach 10 MInuten jedoch rief sie im Zimmer an und brachte persönlich eine von ihr handgeschriebene Liste mit 5 Empfehlungen für Restaurants, die sie auch selbst kannte und bewertete. Vielleicht hat sie unsere Guesthistory von der Preferred Membercard studiert und ein schlechtes Gewissen gehabt. Aber der Rest ist für diesen Preis und ein Holiday Inn einfach unsäglich. Die Teppiche verschmutzt, auf den Göngen schlimmer als im Zimmer. Das ganze Hotel stinkt, alt und muffig. Nebenbei, der AUsblick auf die Nachbargebäude ist ein Massaker. Baulich innen viele kleine Schäden, wie abgesprungene Leisten, Kratzer usf. zeigen, dass hier schon vor 8-10 Jahren renoviert gehört hätte. Kein Vergleich zum sonstigen Standard der Hollidays. Eher ein verwohntes Motel, obwohl die Tiefgarage für die Gästeparkplätze am Ventura Blvd direkt unter dem Gebäude mit Aufzugsanbindung ein echtes Plus ist. Die vorhandene Sicherheit wird allerdings nicht genutzt. Jeder kann von der Straße aus ungesehen in die Garage marschieren und dann mit dem Aufzug ungesehen an der Rezeption vorbei in jedes Stockwerk fahren, weil man das Zimmerkartenlesegerät,
Aufenthalt von 1 Nacht im Juni 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unauffälliges Hotel mit viel Platz
Vier Nächte mit 2 Erwachsenen und einem 14-jährigem Jugendlichen sowie mit Auto und 4 Koffern in einem Hotel mit viel Parkplatz, Zimmergröße, einem auch für europäische Ansprüche umfänglichen Frühstück sowie einer immer freundlichen Betreuung, insbesondere im Frühstücksraum waren außerordentlich angenehm. Der "Desinfizieungsgeruch" scheint mehr auf dem Flur, als auf den Zimmern wahrnehmbar und wohl zu vielen Hotels und Geschäften in den USA zu gehören. Der Ventura Bulevard war nicht zu hören. Die Klimaanlage funktionierte ohne Probleme bei 28*C außen. Malibu war in 30 Min. Erreichbar.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SUPER HOTEL FÜR DIE DURCHREISE NACH LA
Schönes Zimmer sehr sauber sehr gutes bett. Frühstück 1A.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service

10/10 – Hervorragend

Chris, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima Hotel mit sehr guter Lage direkt am Strand
- Top Lage am Strand - 10 Minuten zu Fuß in die Einkaufspassage/ Cafes/ Restaurants etc. - Frühstücksbuffet (war bei mir inbegriffen) war SEHR GUT!!! Von 7-10 Uhr morgens. Es gab: Fruchtsalate, große Wurst/Käseauswahl, Brotauswahl, Joghurts, Marmeladen, sehr guten Kaffee, wer möchte kann sich Boxen mit Essen am Buffet füllen. - Zimmer sehr schön, sauber, prima ausgestattet, Bad hat 5 Sterne Format, Zimmer an sich sehr klein. - Fitnessstudio hat 24h auf, 3 Laufbänder, 2 Crosstrainer, Freihantelbereich, Medizinbälle, Kraftmaschinen, Gymnastikmatten. Geräte/ Cardiomaschinen sind von LifeFitness (sehr gut). Fernseher in den Cardiomaschinen mit Internetzugang. - Parken kostet 18$. Kostenlose Parkmöglichkeiten überall außerhalb des Hotels.

8/10 – Gut

Michael, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Trotz der großen Straße relativ ruhiges Hotel.
Wir hielten uns nur eine Nacht hier auf, waren angenehm überrascht.
Antwort von Damon am 27. Juni 2015
We want to thank you for staying with us at the Holiday Inn Express and Suites Woodland Hills. We are happy that you found our hotel to meet your expectations on noise level. We do hope that you come stay with us again in the future. Sincerely, Damon L. Scott Director of Sales

8/10 – Gut

Dani, Gründau

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gemütlichste Betten des ganzen Urlaubs
Das Hotel ist recht klein und nett. Es gibt ausreichend Parkplätze in der Tiefgarage. Das Zimmer hatte alles, was man benötigt, war sehr sauber und großzügig. Das Bett war das bequemste Bett, das wir auf unserer dreiwöchigen Reise hatten. Der Pool war nur ein kleines Plantschbecken (eine Bahn zum Schwimmen). Der Service war nett. Das Frühstück wär typisch amerikanisch und sehr lecker. Es gab sogar frische Pencakes statt Waffeln.
Antwort von Damon Scott am 15. Nov. 2014
Dani, Thank you for choosing the Holiday Inn Express and Suites. We appreciate your feedback. I see you had the opportunity to enjoy our complimentary breakfast and enjoyed those fresh pancakes. We hope that you will stay with us again in the future. Sincerely, Damon L. Scott, Director of Sales

8/10 – Gut

Jana, Koblenz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel nahe Las Vegas
Für ca 20 min. Entfernung vom Walk of Fame ein preisgünstiges und solides Hotel. Sauber, und Frühstück wie in der Hotelkette okay. Gerne wieder

8/10 – Gut

Toni, LA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
OK
Nettes Personal, Zimmer sauber, Swimingpool eher eine Badewanne, Die SeiteRichtung Wendy´s morgens etwas lauter wegen Müllentsorgung.Man ist eigentlich schell in Hollywood-Studios.....

10/10 – Hervorragend

Romeo

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

4/10 – Schlecht

eric

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The cleanliness was not great! The lobby floors and the second floor carpets were dirty. My pillows and comforter didn't smell great. It smelled like a wet dog. Let me include the hallway that had a strong aroma of marijuana. I will never go back.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The Holiday Inn Woodland Hills is conveniently located with easy access from and to the freeway. My wife and I were comfortable and safe walking from the hotel to a nearby restaurant. The only detraction for this location is that the hallway carpets were not vacuumed thoroughly so there were bits of detritus scattered randomly in the hallway of the 3rd floor.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mario

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Douglas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Guisela, Las Vegas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was disappointing, at check in, to see hairs in the bathroom and some also suck on the shower wall
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Harmony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is clean. The staff is nice. Hotel is quiet. Only thing we didn't like was the parking. It's small and not many parking spots. Overall a good experience.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 20. Mai 2024
Thank you for taking the time to write a review with us. We are glad that your stay was great and that the staff made your experience good. We hope to see you again.

10/10 – Hervorragend

Milton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location, easy access to garage, the staff and how clean the property is.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jeff am 20. Mai 2024
Thank you for taking the time to write a review with us. We are glad that your stay was great and that the staff made your experience good. We hope to see you again.

10/10 – Hervorragend

Carolyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The young lady at front desk was very helpful and did he job excellently
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 20. Mai 2024
Thank you for taking the time to write a review with us. We are glad that the front desk personal was great during your stay. We hope to see you again.

2/10 – Ungenügend

Bill

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 20. Mai 2024
Thank you for taking the time to write a review with us. We are sorry to hear that your stay was not excellent. We do hope that you will come back to give us one more chance to make your stay great.

8/10 – Gut

Iurii

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some cleaning issues
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 14. Mai 2024
Thank you for taking the time to share your feedback with us. Your review is incredibly valuable to us as we strive to improve our services to meet and exceed the expectations of our guests.I apologize if we fell short of meeting your standards during your recent stay. Please rest assured that I will personally address the concerns you raised with our housekeeping team to ensure that such issues are promptly rectified.We are committed to providing exceptional experiences for all our guests, and your feedback helps us in our continuous efforts to enhance our services.Once again, thank you for bringing this matter to our attention.

10/10 – Hervorragend

SHAWN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great except for very limited parking.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jeff am 10. Mai 2024
Hi Shawn,Thank you for taking the time to leave a review for us as we appreciate all feedback. We are glad the stay was great.We hope to see you again.

8/10 – Gut

Barbara

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 10. Mai 2024
Hi Barbara,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again.

10/10 – Hervorragend

Harry, Henderson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was good for our shory stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 7. Mai 2024
I hope this email finds you well!I wanted to take a moment to express our sincere gratitude for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continuously improve our services.We are thrilled to hear that you enjoyed your recent stay with us. Creating memorable experiences for our guests is at the heart of everything we do, and knowing that we succeeded in making your stay enjoyable brings us immense joy.Your kind words truly inspire us to keep striving for excellence. We're delighted to have had the opportunity to host you, and we look forward to welcoming you back in the future. Perhaps on your next visit, you'll have the chance to extend your stay and explore even more of what we have to offer!Once again, thank you for choosing us, and please don't hesitate to reach out if there's anything we can assist you with. We can't wait to have you back for another wonderful experience.

6/10 – Okay

Hector

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 10. Mai 2024
Hi Hector,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again.

2/10 – Ungenügend

Jen

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jeff am 10. Mai 2024
Hi Jen,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again and give us another chance to make your stay great..

10/10 – Hervorragend

Martha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay 😊
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 6. Mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 3. Mai 2024
Dear Guest, We hope this email finds you well!We wanted to take a moment to express our sincere gratitude for taking the time to leave a review about your recent stay at [Hotel Name]. Your feedback is invaluable to us as it helps us continuously improve our services and provide the best possible experience for our guests.We're delighted to hear that you enjoyed your time with us. We strive to create memorable experiences, and it's always wonderful to know when we've succeeded in doing so.Your kind words serve as motivation for our team to keep up the good work and ensure that every guest receives the same level of exceptional service that you did.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the near future.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

10/10 – Hervorragend

Sandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Esta en un buen lugar, los empleados bien amables, muy ricos desayunos.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 3. Mai 2024
Dear Guest,We hope this email finds you well!We wanted to take a moment to express our sincere gratitude for taking the time to leave a review about your recent stay. Your feedback is invaluable to us as it helps us continuously improve our services and provide the best possible experience for our guests.We're delighted to hear that you enjoyed your time with us. We strive to create memorable experiences, and it's always wonderful to know when we've succeeded in doing so.Your kind words serve as motivation for our team to keep up the good work and ensure that every guest receives the same level of exceptional service that you did.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the near future.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

6/10 – Okay

Brandi

Gut: Personal & Service und Zustand der Unterkunft
All and all my stay was good. My room had some cob webs in washroom an on ceiling sprinkle which was a little concerning. Very friendly staff a great location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 3. Mai 2024
Thank you for your feedback! We're delighted to hear that you had a good stay overall and enjoyed our friendly staff and convenient location. We apologize for any inconvenience caused by the cobwebs in your room; rest assured, we'll address this promptly to ensure a more comfortable experience for our future guests. We appreciate your valuable input and hope to welcome you back soon for an even better stay.

10/10 – Hervorragend

Janna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff were great, kind and very helpful. The rooms were very nice with cozy beds. There’s breakfast available every morning. Nothing elaborate just basic breakfast good but it’s a very nice additional touch. Housekeeping was there every day. The hotel was very quiet and it met all my needs.
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk am 3. Mai 2024
Thank you so much for your detailed review! We're thrilled to hear that you enjoyed your stay with us and that our front desk staff left a positive impression on you with their kindness and helpfulness. It's wonderful to know that you found our rooms comfortable and cozy, and that you appreciated the availability of breakfast each morning. We strive to provide a pleasant experience for all our guests, and we're glad to hear that our housekeeping team ensured your room was well-maintained throughout your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon!

10/10 – Hervorragend

Bruce

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 3. Mai 2024
We're thrilled to hear that you had a great experience at our hotel! Thank you for your kind words. Our team works hard to ensure that every guest has a memorable stay, and it's wonderful to know that we succeeded in providing you with a positive experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back again soon!

10/10 – Hervorragend

Bruce

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great when I have family in town. Great property.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 3. Mai 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us, especially when you had family in town. We strive to create memorable experiences for all our guests, and we're thrilled to know that we could contribute to making your time with family special. We look forward to welcoming you and your family back again soon!

10/10 – Hervorragend

Graeme

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great. Staff was very professional and extremely helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 6. Mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is VERY clean and VERY safe (card keys are required in order for the elevator to get to your floor). The staff is pleasant and professional. Breakfast was a wonderful surprise, self-serve with a wide selection of breakfast foods to choose from. I was very impressed. The only glitch for me was that the carpets in my room had recently been cleaned. They were still pretty damp and the room was a bit muggy as a result, but that just attests to the cleanliness of the property, and wasn't really a problem for me. I have no trouble recommending this hotel at all.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 6. Mai 2024
Thank you for your detailed review! We're thrilled to hear that you found our hotel to be very clean and safe. Our team works hard to ensure a pleasant and professional experience for all our guests. It's wonderful to hear that you enjoyed our self-serve breakfast with its wide selection of foods.We apologize for any inconvenience caused by the damp carpets in your room. We strive to maintain the highest standards of cleanliness, and it's great to see that reflected in your experience. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

10/10 – Hervorragend

lilian

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk am 6. Mai 2024
Dear Lilian,We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.

8/10 – Gut

Edward

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good. Nice staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 6. Mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.

10/10 – Hervorragend

Edgar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy parking. Rooms are ok but it would be nice if they had a couple with in room hot tubs and a better selection of movie and sport channels.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 22. Apr. 2024
Dear Edgar,I trust this email finds you well. I wanted to take a moment to express our sincere appreciation for leaving a review of your recent stay at our hotel. Your feedback is invaluable to us, and we are grateful for your willingness to share your thoughts.We were delighted to read your review and learn that you took the time to provide us with some insightful ideas for enhancing our rooms. Your suggestions are incredibly valuable to us as we strive to continuously improve and innovate to meet the needs and preferences of our guests.Rest assured that your feedback has been shared with our management team, and we will carefully consider each suggestion for implementation. It's guests like you who inspire us to push the boundaries and create even better experiences for everyone who stays with us.We truly appreciate your support and loyalty, and we look forward to welcoming you back to our hotel in the future. If you have any further ideas or feedback you would like to share, please don't hesitate to reach out to us. Your input is always welcome and greatly appreciated.Once again, thank you for your review and for helping us make our hotel even better. We can't wait to have the opportunity to exceed your expectations during your next visit.

6/10 – Okay

Seetha

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit
felt like 2 star hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 22. Apr. 2024
Dear Seetha,I hope this email finds you well. We wanted to take a moment to express our heartfelt gratitude for taking the time to leave a review of your recent experience at our hotel. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your thoughts.However, we were disheartened to learn that your experience did not meet your expectations. Please accept our sincerest apologies for any shortcomings you may have encountered during your stay. Providing exceptional service and ensuring our guests have a pleasant experience are our top priorities, and it is clear that we fell short of these goals in your case.We take your feedback very seriously, and we assure you that your comments have been shared with our team for further review and improvement. We are committed to addressing any issues you may have encountered to prevent similar occurrences in the future.It is our hope that you will give us another opportunity to exceed your expectations during your next visit. Please feel free to reach out to us directly if there is anything we can do to make amends or if you have any further feedback to share.Once again, thank you for your review and for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 – Hervorragend

Monica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I’ll be back
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Front Desk am 22. Apr. 2024
Dear Monica,I hope this email finds you well. I wanted to take a moment to extend my sincerest gratitude for taking the time to leave a review of your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to provide exceptional experiences for all our guests.We were delighted to read your kind words and learn that you enjoyed your time with us. It's always rewarding to hear that our efforts to create a comfortable and welcoming environment have been successful. Your positive comments will serve as encouragement for our team to continue delivering outstanding service.We are committed to continuously improving and enhancing our services, and your feedback helps us identify areas where we can make further enhancements. Rest assured that we have taken note of your comments and will use them to ensure that future guests enjoy an even better experience.Once again, thank you for choosing to stay with us and for sharing your thoughts. We genuinely appreciate your support and hope to have the pleasure of welcoming you back in the near future. If there is anything else we can assist you with, please do not hesitate to reach out.

4/10 – Schlecht

Tom

Mit der Familie gereist
Window blind in our room would not close. Front desk person offered us another room, the blind did not work on that window either. Had to sleep with a blind 8 inches open. Terrible
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 9. Apr. 2024
Hello, Thank you for taking the time to leave a review with us. Although it was not one, we hope for, it is one that we can use to better our guest experiences. That specific room type that you book was a Handicap Accessible Standard King room. Meaning these two rooms have some slight changes including the blinds being activated using a remote that was above your nightstand on the wall. Both blinds are working fine. We apologize if this was an inconvenience for you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide.

2/10 – Ungenügend

Hamid

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The receptionist at the hotel charged me twice and I couldn’t spend money for the next two days on my credit card and the customer service was terrible. They never allow me to finish my conversation. they always interrupt me.
Aufenthalt von 13 Nächten im März 2024
Antwort von Deven B am 9. Apr. 2024
Hi Mr. Hamid-Thank you for taking the time to leave a review. I was with the front desk agent when were were trying to resolve your issue. The card was authorized for the entire stay on your credit card, which is the normal procedure. However, we reversed the authorization immediately when you chose to pay cash. I understand how frustrating it must have been to not be able to use your credit card until the issue got resolved. I really heard you when you spoke of this to us, which is why I gave a discount on the room well below the current rate you were quoted. I was hoping that resolving the issue and offering a discount would be a satisfactory resolution to the matter, but I would again apologize if it was not.I am sorry that you felt that we did not let you finish your conversation. I did in fact want to hear what you had to say and also care very deeply about providing you great customer service. I will definitely use your experience with us to train my staff should an issue like this rise again. Please feel free to reach out at any time.

4/10 – Schlecht

Brett

Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 3. Mai 2024
Dear Brett,Thank you for taking the time to leave a review with us. Your feedback is invaluable to us as we constantly strive to improve our services. We appreciate your honesty and want to extend our sincerest apologies if we fell short of meeting your expectations.Your input helps us identify areas where we can enhance our performance to better serve you and all our customers. Rest assured, we take your review seriously and will use them constructively to make necessary improvements.If there's anything specific you'd like to address or discuss further, please feel free to reach out to us. We're here to listen and ensure your experience with us is nothing short of excellent.Once again, thank you for your review. We truly value your patronage and hope to have the opportunity to exceed your expectations in the future.

8/10 – Gut

Ryan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 9. Apr. 2024
Hello, Thank you for taking the time to leave a review with us. We appreciate your kind words. If you ever are in the area again, please consider us for your stay as we enjoyed accommodating you.

8/10 – Gut

Ryan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relations am 5. Apr. 2024
Hello, Thank you for taking the time to leave a review with us. We strive to provide the highest quality service and care deeply about how our work effects guest like you. We appreciate and value guest like yourself. We hope we get another chance to accommodate you.

2/10 – Ungenügend

Ryan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Don’t stay here! Horrible experience! This Holiday Inn Express on Ventura Blvd and Sale Ave in Woodland Hills is a piece of crap! The hotel staff is terrible (they didn’t clean the room, it was disgustingly filthy, the “cleaning “ staff was obnoxious and loud, and even went through my personal belongings that I had in the dresser). When I complained to the manager, he didn’t care one bit, and acted as if it was my own fault. I’ll never stay there again!
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Management am 30. März 2024
Hi Ryan,Thank you for taking the time to write a review. Looking back at your reservation you stayed for 5 days with room cleaning done everyday by a few different staff members. Also it appears that you didn't mention anything about needing any additional cleaning until you checked out. We can always offer more cleaning when messes are made after housekeeping has already cleaned your room, if you ask for it. We hope you come back and give us a chance by asking if you need any additional amenities from the hotel.

8/10 – Gut

Leslie

Gut: Personal & Service und Zustand der Unterkunft
We would stay at this Holiday Inn again as it was convenient to family.
Aufenthalt von 5 Nächten im März 2024
Antwort von Jeff am 30. März 2024
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad to hear that you enjoyed your stay and would love to have you back again.

10/10 – Hervorragend

Laleh

Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im März 2024
Antwort von Jeff am 30. März 2024
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you enjoyed your stay and look forward to seeing you again.