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Bewertungen von Hilton Garden Inn Burbank Downtown, CA

3 out of 5
Hilton Garden Inn Burbank Downtown, CA
401 S San Fernando Boulevard, Burbank, CA

Bewertungen

8,6

Hervorragend

564 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
261 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
78 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2020
Antwort von cb am 29. Feb. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Dieter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2019
Antwort von cb am 28. Aug. 2019
Thanks for staying with us. We appreciate your feedback

4/10 – Schlecht

Aarthi

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The stay has been a disappointment. I’m an Hilton honor member and they couldn’t accommodate a simple room change request to change the floor to one where another friend’s family was staying. Their very small pool was terrible smelling. My kids left the pool in 5 minutes because they were ready to puke. The breakfast wasn’t appealing for 25 dollars a person. On their website it say that you can add that ahead of the time for$15 pp but they didn’t honor that as well . And we didn’t wanna pay 100 dollars for lousy breakfast when there were great options nearby
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Cem

Mit Haustieren gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Clean, pet friendly, comfortable room, nice bar with good bar food. They even have a vegan option on the bar food menu.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von m am 12. Mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

Johanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is in a very convenient location in Burbank. Trader Joe's and Ralph's are a ten-minute walk down the street in one direction, along with IKEA, and central Burbank is in the other. There are several restaurants nearby and the Metro bus-stops (for instance 155 for Universal/ Studio City) are just a short walk away. The location is also easy for car service pick-ups and drop-offs. The pool and hot tub are nice, and the availability of a hoist for disabled individuals who wish to use the pool is great.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von nm am 12. Mai 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

Erminia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great, clean, and kid friendly. Thank you.
Aufenthalt von 2 Nächten im April 2024
Antwort von Cynthia Rodriguez am 2. Mai 2024
Thank you for your feedback! We hope to see you again soon.

10/10 – Hervorragend

Emil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome clean friendly place
Aufenthalt von 2 Nächten im April 2024
Antwort von Cynthia Rodriguez am 2. Mai 2024
Thank you for your feedback! We hope to see you again soon.

6/10 – Okay

Jasmin

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von m am 29. Apr. 2024
Thank you for taking a moment to share your experience.Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Okay

Vahe

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Cynthia Rodriguez am 25. Apr. 2024
Thank you for your feedback. Hope to see you again soon!

6/10 – Okay

Rocelyn

Mit der Familie gereist
Gut: Personal & Service
Pillows and bed not very comfortable.
Aufenthalt von 2 Nächten im April 2024
Antwort von Cynthia Rodriguez am 25. Apr. 2024
Thank you for your feedback. Hotel will be addressing this issue.

10/10 – Hervorragend

Rebecca, PORTLAND

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Cynthia Rodriguez am 25. Apr. 2024
Thank you for your feedback. Hope to see you again soon!

10/10 – Hervorragend

Becky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I definitely recommend!
Aufenthalt von 4 Nächten im April 2024
Antwort von Cynthia Rodriguez am 19. Apr. 2024
Thank you for your feedback! We hope you'll consider us in the future!

6/10 – Okay

Sierra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pay 22$ a night to park your car in the garage Can hear other people if they are above or besides your room With the price you pay you shouldn’t have to hear anything
Aufenthalt von 2 Nächten im April 2024
Antwort von , am 13. Apr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Gut

Chris

Aufenthalt von 2 Nächten im April 2024
Antwort von Cynthia Rodriguez am 2. Mai 2024
Thank you for your feedback! We hope to see you again soon.

10/10 – Hervorragend

Alejandra

Antwort von m am 29. Apr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Gut

Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Cynthia Rodriguez am 9. Apr. 2024
Thank you for your feedback. We hope to see you again soon!

2/10 – Ungenügend

Rachel

Aufenthalt von 2 Nächten im April 2024
Antwort von Cynthia Rodriguez am 9. Apr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

6/10 – Okay

Yanet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Cynthia Rodriguez am 5. Apr. 2024
Thank you for your feedback! We hope to see you soon.

2/10 – Ungenügend

Jasmin

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
This was my first and will be my last stay at a Hilton hotel!!! Started with the worst front desk clerk: disrespectful attitude, looked up only once from her computer, talked in a monotonous, very uninterested way as if she is too bored or too tired or someone who hates her job! There were two of us waiting to be checked in by the front lobby, just in front of the clerks( we arrived early), were told that we’ll be informed once ready to check in. But they started checking in people few minutes after us without bothering to let us know that we can check in despite the fact they took our phone numbers. Disgusting room: Dusty tables and office chair, and dirty hand lotion dispenser!!!! Asked front desk so housekeeping can clean the tables and chair. Even the phone is so dusty!! The lotion dispenser is so yellow and slippery from old lotion. Hair on the bathroom counter! Their parking is also expensive $24/night. There are nicer, cleaner and cheaper hotels than this Hilton hotel. Stay away from this one. Our stay was very disappointing.
Aufenthalt von 2 Nächten im März 2024
Antwort von Cynthia Rodriguez am 3. Apr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Okay

Anthony

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I needed to be close to this location and that's why I chose it. the property could be in better shape. I drive an electric car and several of the car chargers in the parking garage were not working. In the room I stayed in there was only one sher curtain on thewindow, there were two black out curtains, and i think one curtain was missing., also, there was abvery nice refrigerator in the roon, BUT it is not the kind that defrosts automatically, and the freezer portion of the refrigerator was unusable because it was too caked with frost.
Aufenthalt von 1 Nacht im März 2024
Antwort von Cynthia Rodriguez am 3. Apr. 2024
Thank you for your feedback. Hotel will be addressing these issues.

8/10 – Gut

Jin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ovwrall was good except the distance meaning 5 miles but actual distance greater than 5 miles.
Aufenthalt von 1 Nacht im März 2024
Antwort von Cynthia Rodriguez am 31. März 2024
Thank you for your feedback. We look forward to seeing you in the future.

6/10 – Okay

Teri

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Cynthia Rodriguez am 25. März 2024
Thank you for your feedback. We hope you'll consider us in the future.

8/10 – Gut

Scott

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 23. März 2024
Thank you for your feedback!! We hope to see you again soon!

10/10 – Hervorragend

Cheyenne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Cynthia Rodriguez am 13. März 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Donna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, and great location
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Cynthia Rodriguez am 29. Feb. 2024
Thank you for your feedback! We hope to see you again in the future.

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cynthia Rodriguez am 23. Feb. 2024
Thank you for giving us such rating! We hope were considered again in the future!!

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cynthia Rodriguez am 23. Feb. 2024
Thank you for giving us such rating! We hope were considered again in the future!

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cynthia Rodriguez am 23. Feb. 2024
Thank you for giving us such rating! We hope were considered for your future stays!

2/10 – Ungenügend

Boris

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The lady that was working in the evening was horrible, she called the room to claim that the next-door neighbor was complaining of noise when, in fact, we were making any noise at all, she came in, pounded on the door complaining, next thing I know there are Burbank police?? Unbelievable experience, she needs to be disciplined and fired for her actions.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von m am 11. Feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Gut

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cats Welcome
Staff was very friendly and polite. Though we kept hearing upstairs neighbor’s walking and tv, the bathroom faucet handle was extremely hard to turn and shower head needed declogging, I would definitely stay here again. Great security measures and underground parking (additional fee) were great amenities. Allowing cats in the rooms during our stay was a big plus in our books!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cynthia Rodriguez am 7. Feb. 2024
Thank you for your feedback! We hope to see you again soon.

10/10 – Hervorragend

Dustin, Bakersfield

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cynthia Rodriguez am 7. Feb. 2024
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 – Hervorragend

Shirley

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cynthia Rodriguez am 7. Feb. 2024
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 – Hervorragend

Hiam

Mit der Familie gereist
Gut: Zustand der Unterkunft
The room was in excellent condition also the property
Aufenthalt von 12 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 31. Jan. 2024
Thank you for giving us such rating! We hope to see you again soon!

10/10 – Hervorragend

Michele

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Visit our daughter in. Burbank and we love this hotel but they definitely need more USB ports and outlets. In this day and age, everyone has to charge their toys!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cynthia Rodriguez am 29. Jan. 2024
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Hervorragend

Jenny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tranquilodad exelente sector
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cynthia Rodriguez am 29. Jan. 2024
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 – Gut

Charlene

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 23. März 2024
Thank you for your feedback!! We hope to see you again soon!

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von m am 27. Jan. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Okay

Cynthia

Mit der Familie gereist
I expected more from the Hiltons Hotels. Beds were squealing every time you will sit on the bed or lay on the bed. The shower head was rusted. When showering I had warm water and cold water come and go during my shower. So I had to take a quick shower.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von mm am 21. Jan. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 – Ungenügend

brandon

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 20. Jan. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Two Bathrooms!!!
we stayed in a king suite which had 2 bathrooms. Two bathrooms!!! What more do you need. It tends to be a tad loud from various machines in and around the hotel but not too bad. Parking is easy. Breakfast options are quick and easy and the hotel is close to everything
Aufenthalt von 8 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 20. Jan. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 – Schlecht

Vamsi Mohan

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cynthia Rodriguez am 20. Jan. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Reda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location at very nice area, easy parking
Aufenthalt von 3 Nächten im Januar 2024
Antwort von mm am 12. Jan. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

Adam

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cynthia Rodriguez am 29. Jan. 2024
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Okay

Awni

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Mixed Experience
Positives: The check-in staff were friendly and accommodated our request for a top-floor room away from the elevator. The indoor parking, conveniently located near the elevator, streamlined our check-in process, and the room was notably clean. Negatives: Unfortunately, the rooms lack sufficient sound insulation, creating challenges for those seeking a peaceful environment, as noise from nearby rooms is easily audible. The constant and noisy bathroom ventilation, along with the shaking of the floor and furniture from nearby footsteps, were additional drawbacks. Furthermore, a late-night staff call regarding noise disrupted our sleep, and the initial charge for untouched water bottles (though they've agreed to refund us) added to the inconvenience. For light sleepers, this hotel may not be the most suitable choice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bree am 10. Jan. 2024
Thank you for choosing the Hilton Garden Inn as your home away from home. We appreciate you and your feedback. The points that you have mentioned have been shared with our team. Your feedback will not only allow us to improve for other guests, but it will give us the opportunity to earn a 10 out of 10 from you during your next visit.Cheers,

6/10 – Okay

Stacie Rose

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Bree am 10. Jan. 2024
Thank you for choosing the Hilton Garden Inn, we appreciate you and your feedback. We hope the next visit, we have the chance to earn a 5 out of 5 stay experience. Warmest Regards,

8/10 – Gut

Issa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Bree am 10. Jan. 2024
Thank you for staying with us at The Hilton Garden Inn! We appreciate your feedback; we hope to welcome you back soon!All My Best,

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Great hotel but lacks comfort details
The beds were terrible, very hard and uncomfortable. We were guests for 3days and never saw house keeping. We had to get towels from the front desk and ended up with bath mats not even towels.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Bree am 10. Jan. 2024
Thank you for staying with us at the Hilton Garde Inn! We appreciate your 8 out of 10 rating. We hope that the next time around we will earn a 10 out of 10 rating your next visit. Thank you,

4/10 – Schlecht

Zachary

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bree am 10. Jan. 2024
Thank you for choosing the Hilton Garden Inn, we are sincerely sorry to hear that you did not enjoy your stay. We appreciate your feedback and hope to earn a 10 out of 10 you next visit. All My Best,

10/10 – Hervorragend

Romaniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bree am 10. Jan. 2024
Thank you for choosing the Hilton Garden Inn! We are happy to hear that you enjoyed your stay, we appreciate your 5 out of 5 rating. We hope to see you again in the near future. Warmest Regards,

6/10 – Okay

Yadira

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Bree am 10. Jan. 2024
Thank you for choosing the Hilton Garden Inn! we appreciate your feedback and hope to welcome you back soon.